User Pilot

JANUARY 17, 2024

The most common challenges that hinder SaaS growth are lack of product-market fit , ineffective sales and marketing strategies , customer churn, and long product development cycles. Here are the 15 most effective ways to scale your SaaS business: Create a solid customer acquisition strategy.

Scale 86

Scale Scaling SaaS Underperforming Technical Team 86

User Pilot

FEBRUARY 22, 2024

It can also serve as a source of invaluable feedback for product development. This means deciding your approach to support, your goals, and how you’ll measure success. You’ll also need to hire the right individuals for your customer support team and invest in training them and providing them with the tools for success.

Customer Support 73

Customer Support SaaS AI Search Software Review 73

ChurnZero

JUNE 12, 2020

Today, you’d be hard-pressed to find a high-velocity Sales, Marketing, or Product team without a designated operations function. Beloved by their tactical peers, operations brings needed order and logic to busy, results-oriented teams. Poor strategy, organization, and execution hurt your productivity and therefore your scalability.

Customer Success 80

Customer Success Scale Underperforming Technical Team Sales Hiring 80

ChurnZero

OCTOBER 28, 2022

The results of the 2022 Customer Success Leadership Study, based on the perspectives and insights of more than 1,000 Customer Success leaders, are in. The good news is Customer Success teams are growing both in size and budget. The bad news is they’re not growing enough.

VP of Engineering 52

VP of Engineering Customer Success Scale Underperforming Technical Team 52

Sixteen Ventures

DECEMBER 31, 2019

Customer Success is transformative. Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. Here’s to your success in 2020! . .

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Customers want it.

Technical Review 222

Technical Review Underperforming Technical Team Customer Support Marketplace as a Service 222

User Pilot

JANUARY 8, 2024

TL;DR A customer acquisition strategy is a comprehensive plan for attracting, engaging, and converting new customers into paying users. Host product webinars to reach your target audience Develop webinar content that educates your audience on industry trends, common challenges, and how your product addresses these issues.

Acquisition 94

Acquisition Strategy Social Media Underperforming Technical Team 94

ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? If you consider onboarding to be a success when a customer reaches their go-live date, then you need to dig deeper. It’s about transforming your customer’s business and delivering value, so you make their life better,” says Donna.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

Valuize Consulting

SEPTEMBER 30, 2021

Connect Your Customer Ecosystem With A Product Owner. Product Owner is one of the most widely misunderstood roles, both within the context of Customer Success and more broadly across software organizations. ” Q: What is the role of a Product Owner in the context of Customer Success Operations? .”

Interviewing 52

Interviewing Customer Success Underperforming Technical Team Scale 52

ChurnZero

OCTOBER 4, 2019

It’s time for another installment of our blog series where we spotlight a Customer Success professional and get their take on the industry as well as get to hear some of their top tips they’d like to share. Today we are showcasing – Sam Schneider, the VP of Client Success at Bloomfire. A: It’s ok to say no.

Customer Success 40

Customer Success Sales Hiring Scale Underperforming Technical Team 40

CustomerSuccessBox

NOVEMBER 24, 2021

That is why businesses provide an extraordinary customer experience to maintain long-term relationships. Every company irrespective of its industry lays emphasis on delivering value to its customers. In the Customer Success industry, customers usually buy a Customer Success platform because their operations are not optimized.

Underperforming Technical Team 52

Underperforming Technical Team Social Media Customer Success Branding 52

SaaStr

JULY 15, 2022

Jason Lemkin: You certainly can hire a whole content team and build 10,000 pieces of content, but I will tell you what I have always seen work is one incredible piece a week. That will scale, and then take those emails after four great pieces of content and do a weekly webinar and do a weekly get-together for them. This always works.

Scale 227

Scale Outsourcing Services Sales Hiring VP of Engineering 227

ChurnZero

JUNE 3, 2022

From optional to all-important, Customer Success has come a long way in the last decade. VC and PE firms now ask founders about the metrics owned by CS teams, specifically NRR and GRR , within the first ten minutes of conversation. It’s about clearing obstacles and designing pathways for them to get to success.

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52

ChurnZero

JUNE 3, 2022

From optional to all-important, Customer Success has come a long way in the last decade. VC and PE firms now ask founders about the metrics owned by CS teams, specifically NRR and GRR , within the first ten minutes of conversation. It’s about clearing obstacles and designing pathways for them to get to success.

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52

Totango

JULY 8, 2021

Firefighting happens when you don’t have visibility into what is going on in your customer portfolio so you are constantly putting out fires, especially around renewal time. We find this solution works best for teams operating in a high- to medium-touch engagement model. How to Build An Early Customer Warning System.

Systems Review 65

Systems Review Underperforming Technical Team Payment Features Churn 65

Valuize Consulting

APRIL 8, 2022

As a revenue leader, are you empowering and incentivizing all of your customer-facing teams to drive maximum NDR in your organization? Driving Net Dollar Retention (NDR) cannot be the sole responsibility of your Sales, Customer Success or Renewals department alone. Evolve Your SaaS Revenue Model For Maximum NDR.

Innovation 52

Innovation Underperforming Technical Team Outsourced Development Compensation 52

ChurnZero

JULY 12, 2019

Perhaps product problems, loss of a key user in the account, a bad use case… Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboarding journey your users go through. Outstanding brands create connections between customer needs and their solution.

Scale 75

Scale Onboarding Customer Success Underperforming Technical Team 75

SaaStr

APRIL 16, 2020

In Today’s Episode We Discuss: * How Carolyn made her way across the pond from Head of US Communications at Orange to GM of Method in SF to then playing a key role in the marketing team at PagerDuty? * How are PagerDuty shifting their strategy? * What does Carolyn believe is the right tone to approach customers within this time?

Scale 173

Scale Underperforming Technical Team Leadership Branding 173

User Pilot

OCTOBER 18, 2023

Focusing on retention – that is, keeping your current customers for longer – can have a disproportionate impact on your revenue compared to new customers acquired. The best ways to promote customer retention differ depending on the stage of development your SaaS is at. When to focus on customer retention?

Retention 52

Retention Strategy SaaS Customer Lifetime Value 52

User Pilot

MAY 9, 2024

Develop educational content, like webinars or courses, to help users discover new use cases and features. This increases product value and customer satisfaction. Keep customers engaged and drive account expansion. Foster customer loyalty, retention , and advocacy. Reduce the workload of the customer success team.

SaaS Payments 52

SaaS Payments Payment Services Onboarding Payment Solutions 52

ChurnZero

MARCH 20, 2020

The Goldilocks Principle in Customer Success: Finding the ‘Just Right’ Skill Balance. Not too hard, not too soft, Customer Success skills need to be “just right. ” This makes the idea of a universal Customer Success skills composite that’s “just right” sound more like a farfetched fable.

Technical Advisors 52

Technical Advisors Technical Review Customer Success Software Review 52

SaaSOptics

MAY 19, 2022

More customers = more revenue. For subscription-based SaaS businesses, your customer acquisition metrics indicate how effectively you acquire new users via sales, marketing, or a product-led approach like a free trial. Metrics: What’s your target win rate for sales opportunities? . Plain and simple.

Acquisition 59

Acquisition Scale Strategy Software Review 59

Totango

OCTOBER 22, 2020

With these approaches, you can evolve from dreading escalations to seeing them as a way to grow closer to your customer base. . By using Customer Success software to collect, view, and sort client data, you will be afforded a few different ways to identify escalation sources, even before a specific case occurs.

Management 64

Management Underperforming Technical Team Software Review Systems Review 64

User Pilot

SEPTEMBER 28, 2023

Conducting marketing experiments comes down to choosing your goal, hypothesis, audience, and metrics. Decide on the key metrics you will use to track marketing success A/B testing metrics will only be actionable if you use the right key performance indicators (KPIs) to measure results. Get your free Userpilot demo today!

Marketing 84

Marketing Underperforming Technical Team Onboarding Metrics 84

User Pilot

JANUARY 30, 2023

Here are real-life product adoption examples from successful companies for each stage: Using social media ads to expand brand awareness, like Slack. Offering educational webinars showcasing the value of your product, like Userpilot. Installing chatbots on your website to engage leads, like Hubspot. What is the product adoption curve?

Technical Review 79

Technical Review Software Review Underperforming Technical Team Education 79

ChurnZero

JANUARY 17, 2020

If your company is exploring the idea of implementing a dedicated Customer Success (CS) platform, the question of where to start can be daunting. These tools have a profound impact on free ing up team member time.? . Take comfort in the fact that every CS team must start somewhere! Blog Author: Alex Weihmann.

SaaS Payments 72

SaaS Payments Payment Services Payments Underperforming Technical Team 72

ChurnZero

FEBRUARY 5, 2020

When developing sessions for BIG RYG , our primary goal is to – Speak Simply, Be Real and Challenge the Audience. We aim to help CS professionals excel in their career and understand what it takes to deliver exceptional ongoing customer value at all levels of your organization. In this webinar, we will discuss how to: 1.

Underperforming Technical Team 64

Underperforming Technical Team Customer Success Churn Communication 64

ChurnZero

FEBRUARY 14, 2020

At ChurnZero, we send a care package with our coveted “Fight Churn” flag for teams to proudly hang in their office as well as other branded goodies such as our Churn Monster cards, stickers, and notebooks. As a thoughtful touch, their Customer Success Manager will include a handwritten, personal note. This is important.”

Underperforming Technical Team 64

Underperforming Technical Team Software Review Technical Review Systems Review 64

ChurnZero

NOVEMBER 2, 2018

Net Promoter Score was first developed by Fred Reichheld, Bain & Company and Satmetrix in 2003. Since then it has been used heavily by companies, both large and small, to assess customer satisfaction and has become an important metric for growth-driven technology businesses. Unfortunately the news gets worse.

Scale 95

Scale VP of Engineering Underperforming Technical Team Churn 95

SmartKarrot

APRIL 28, 2021

Role: Client Success Director (Real Estate) Location: New York, NY, US Organization: REEF As a Client Success Director, you will drive new business applications, working with internal REEF teams to match qualified applications to the real estate network. Building trust and maintaining strong relationships with each customer.

Customer Success 10

Customer Success Underperforming Technical Team Payment Services Payment Methods 10

ChurnZero

APRIL 15, 2022

Bad timing sticks out a mile.”. Like a magician flexing their psychic power, pinpointing the most ideal time to present your customer with an expansion opportunity can’t be left to intuition. But knowing when customers are primed for expansion isn’t always obvious. How did Chelsea and her team achieve these phenomenal results?

Payments 98

Payments SaaS Payments Payment Methods Payment Services 98

SmartKarrot

SEPTEMBER 15, 2021

The recently conducted customer success webinars, specifically “CS Disasters and How to Avoid Them,” have been trending and impacting the CS industry more than ever. It’s highlighted the golden elements of customer success and disasters that are commonly found with them. Let’s get started. Disasters in Planning.

Customer Success 21

Customer Success Technical Review Development Team Review Systems Review 21

SaaSOptics

AUGUST 16, 2018

Watch our latest webinar to hear from Bigfoot Capital Founder Brian Parks, SaaSOptics CEO Tim McCormick and Techstars Partner Ari Newman as they share best practices on raising seed capital and getting to a series A round. To follow along with the webinar presentation, you can view the presentation deck here. Length: 45-60 minutes .

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40

SaaSOptics

AUGUST 16, 2018

Watch our latest webinar to hear from Bigfoot Capital Founder Brian Parks, SaaSOptics CEO Tim McCormick and Techstars Partner Ari Newman as they share best practices on raising seed capital and getting to a series A round. To follow along with the webinar presentation, you can view the presentation deck here. Length: 45-60 minutes .

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40

SaaStr

JANUARY 28, 2020

Anthony : I’ll add more too and this sounds like a sponsored answer, but customer success becomes even more important as we sort of think about where growth is coming from. Obviously, marketing and investments are expensive and we know the cost to keep a customer is obviously a lot less. Aaron : No. Aaron : He wanted it.

Sales Hiring 199

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 199

SaaSOptics

AUGUST 16, 2018

Watch our latest webinar to hear from Bigfoot Capital Founder Brian Parks, SaaSOptics CEO Tim McCormick and Techstars Partner Ari Newman as they share best practices on raising seed capital and getting to a series A round. To follow along with the webinar presentation, you can view the presentation deck here. Length: 45-60 minutes.

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40

Sales Hacker

MAY 24, 2021

We get the best results when both the sales and the marketing teams’ content is based around the customers and their desired outcomes. The first thing we do to get them working from the same page is identify our Ideal Customer Profile (ICP). Get into your customers’ worlds. Speak to your customers.

Marketing 72

Marketing Sales Underperforming Technical Team Social Media 72