CustomerSuccessBox

SEPTEMBER 20, 2021

Over the last few years, we’ve seen a lot of growth in the Customer Success space, which means there’s now even more content out there on the web for you to research, consume and rely on. Let’s look at the top customer success blogs. Role of Customer Success Manager in a SaaS Company. CustomerSuccessBox.

Customer Success 64

Customer Success Underperforming Technical Team Consulting Software Review 64

ChurnZero

JUNE 12, 2020

Today, you’d be hard-pressed to find a high-velocity Sales, Marketing, or Product team without a designated operations function. Beloved by their tactical peers, operations brings needed order and logic to busy, results-oriented teams. Poor strategy, organization, and execution hurt your productivity and therefore your scalability.

Customer Success 80

Customer Success Scale Underperforming Technical Team Sales Hiring 80

CustomerSuccessBox

DECEMBER 12, 2019

Since the last 5 years, Customer Success has become a buzzword in not only the B2B SaaS industry but several other industries too. As companies have started understanding the benefits of customer success, they have started rushing into the field in the hope of getting quick returns on their investment.

Customer Success 59

Customer Success Sales Hiring Scale Underperforming Technical Team 59

Intercom, Inc.

JULY 28, 2022

Sanj started working at Salesforce back in 2005, when the company had around 1,000 employees and a few hundred million in revenue, and he was a part of its growth for 14 years, holding several leadership positions in multiple markets in EMEA. It’s very transparent, very collaborative, and filled with really smart, amazing people.

Scale 210

Scale Scaling Sales Hiring Sales Recruiting 210

Frontegg

MARCH 17, 2022

Sales-Led Growth is all about marketing and sales teams. The CMO or VP Marketing sets the tone with the messaging, campaigns are run on various channels to generate leads, content is leveraged to generate inbound traffic, and the sales teams eventually contact the prospects to close deals. With a frictionless onboarding experience.

Scale 105

Scale Technical Review Underperforming Technical Team Sales 105

SmartKarrot

AUGUST 24, 2022

Role: Director of Customer Success Location: Westborough, MA, US (Hybrid) Organization: Connectbase As a Director of Customer Success, you will ensure customers derive maximum value from the Connectbase platform and utilize it to its fullest capability. Manage the post-sale relationship of Catchlight B2B accounts.

Customer Success 19

Customer Success Technical Advisors Underperforming Technical Team Sales Hiring 19

User Pilot

JANUARY 8, 2024

TL;DR A customer acquisition strategy is a comprehensive plan for attracting, engaging, and converting new customers into paying users. Host product webinars to reach your target audience Develop webinar content that educates your audience on industry trends, common challenges, and how your product addresses these issues.

Acquisition 98

Acquisition Strategy Social Media Underperforming Technical Team 98

ChurnZero

OCTOBER 4, 2019

It’s time for another installment of our blog series where we spotlight a Customer Success professional and get their take on the industry as well as get to hear some of their top tips they’d like to share. Today we are showcasing – Sam Schneider, the VP of Client Success at Bloomfire. A: It’s ok to say no.

Customer Success 40

Customer Success Sales Hiring Scale Underperforming Technical Team 40

Chart Mogul

NOVEMBER 7, 2019

At the Product-Led Institute, we developed the “Triple-A” sprint, which focuses on rapidly identifying problems, building solutions, and measuring impact. The Triple-A sprint gives you a way to build a sustainable growth process and can be used by any team in your business. Ask yourself: Which part of your business is underperforming?

Underperforming Technical Team 69

Underperforming Technical Team Development Churn Metrics 69

SmartKarrot

MARCH 23, 2023

To give input on what “delights” our customers in addition to reviews with a rating of four or higher, and to use that feedback to systematically improve our customer experience. Control and monitor the onboarding of customers. Sell customers on the benefits of the Robin AI platform.

Customer Success 19

Customer Success Payments Underperforming Technical Team Payment Services 19

Chart Mogul

NOVEMBER 7, 2019

At the Product-Led Institute, we developed the “Triple-A” sprint, which focuses on rapidly identifying problems, building solutions, and measuring impact. The Triple-A sprint gives you a way to build a sustainable growth process and can be used by any team in your business. Ask yourself: Which part of your business is underperforming?

Underperforming Technical Team 52

Underperforming Technical Team Development Churn Metrics 52

Valuize Consulting

JUNE 10, 2020

How were your company’s customer success processes created? Perhaps it was fueled by all of the strategic expertise, funding and time required to develop a category-leading customer success strategy—one that transforms your company’s revenue retention and expansion metrics. The state of customer success processes.

Customer Success 40

Customer Success Engineering Scale Technical Review 40

SmartKarrot

AUGUST 31, 2021

Role: Director, Customer Success Location: Remote, San Francisco, CA, US Organization: Salsify As a Director of Customer Success, you will supervise, build and expand the existing Customer Success strategy to enable each member of the team to be the best-trusted advisor for the customers.

Customer Success 19

Customer Success Underperforming Technical Team Technical Review Leadership 19

Sixteen Ventures

AUGUST 1, 2018

I’m so over talking about churn and if you really understand what Customer Success is all about , you should be, too. Customer Success-driven Growth. Customer Success-driven Growth. Customer Success is a growth driver. Revenue growth from your existing customers.

Churn 129

Churn Underperforming Technical Team Sales Hiring Customer Success 129

SmartKarrot

NOVEMBER 24, 2021

Every leader should develop a personal framework to organize how they approach their work. Customer Success leaders benefit from a personal framework since time is in short supply and we constantly need to prioritize our efforts. What are my P’s & T’s of Customer Success? Priorities, Program, Tools and Team.

Customer Success 19

Customer Success Sales Recruiting Scale Underperforming Technical Team 19

ChurnZero

JUNE 11, 2021

Customer health scores give Customer Success teams a deep understanding of a customer’s health and are a leading indicator that there may be an issue with an account or customer. Do I Need More Than One Customer Health Score? How to Measure the Effectiveness of Customer Health Scores.

Software Review 96

Software Review Systems Review Scale Underperforming Technical Team 96

ChurnZero

FEBRUARY 5, 2020

When developing sessions for BIG RYG , our primary goal is to – Speak Simply, Be Real and Challenge the Audience. We aim to help CS professionals excel in their career and understand what it takes to deliver exceptional ongoing customer value at all levels of your organization. We want to have fun while keeping gimmicks to a minimum.

Underperforming Technical Team 64

Underperforming Technical Team Customer Success Churn Communication 64

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. Does one have to expand the product line to retain customers? First, what is continuous customer development?

Scale 128

Scale SaaS Payments Sales Recruiting Payment Services 128

SaaStr

AUGUST 9, 2019

What is the right way for startup founders to address sales rep onboarding? When should one look to hire their first customer success reps? Here’s what Eyal and Megan talk about: How to develop software faster. How does Vikas see the space play out in the coming years when it comes to acquisitions? Missed the session?

SaaS Payments 132

SaaS Payments Cloud Technical Review Scale 132

SaaStr

DECEMBER 23, 2020

As for Tamar, previously, Tamar was a Vice President at Google, holding product and engineering leadership roles on Google’s most important products, including Search, Identity, and Privacy. How important a role does the press play in customer’s responses? How does Tamar structure the customer development process?

VP of Engineering 246

VP of Engineering Software Review Technical Review Underperforming Technical Team 246

Intercom, Inc.

JULY 11, 2019

In a company’s early days as a lean, mean, business machine, it’s fairly easy for leadership to stay in sync with their users. But as the business becomes more successful – and there are resources to build a support team – additional layers begin to separate executives from their customers. Speak the customer’s language.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

Sales Hacker

APRIL 27, 2020

Whether you run a one-person sales enablement program or are part of a team, the sheer scope of the job can be overwhelming. Now here’s where it can get challenging: you serve the revenue-producing employees, sure, but you do it to help your executive team achieve their goals. Define in advance what success looks like.

Sales Enablement 88

Sales Enablement Scale Sales Hiring Sales 88

SaaStr

NOVEMBER 9, 2022

Developing a product that solves a customer’s pain point provides a sense of pride and can drive the positive, emotional moment of awe that retains customers for the long haul. Winning the trust of your customers may take time (and can be lost in a fraction of that time), but earning that trust is essential to success.

Underperforming Technical Team 44

Underperforming Technical Team Business Scale Business Model 44

SaaStr

OCTOBER 15, 2019

Lots of us fantasize about moving upmarket, but are unsure of how to get started, is it just a matter of hiring a team of SDRs and getting them to hit the phones? You don’t want to fall into a trap of building all this custom stuff, I think you guys all know why that’s a bad idea.

Underperforming Technical Team 156

Underperforming Technical Team Sales Hiring compliance SMB 156

SaaStr

MARCH 18, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Our team is in Room 111. They were self taught developers. Claire Johnson: If you don’t know us, I’d love to change that.

Scale 117

Scale Payment Services Payment Methods Sales Hiring 117

SaaStr

SEPTEMBER 24, 2019

I am the Chief Customer Officer of InVision. InVision is a software platform that’s built for design teams that are building remarkable digital applications and digital experiences, and it’s used to collaborate with product and engineering organizations as well. My name is Seth Shaw. Seth Shaw: Yeah, totally.

Sales Hiring 176

Sales Hiring Scale Technical Review Sales Recruiting 176

SaaStr

MAY 15, 2020

333: Bridget Gleason is the Head of Sales and Customer Success @ Tidelift, the company providing managed open source, backed by maintainers. Finally, before YesWare, she was VP of Sales @ Engine Yard, where she tripled monthly recurring revenue, over the course of her 3+ year tenure, in 3 key leadership roles. What works?

Sales Hiring 196

Sales Hiring Scale Technical Review Outsourcing Services 196

OpenView Labs

JULY 8, 2019

The situation was this: our engineering team was constantly innovating and adding new functionality. My job, once the bad feedback started coming in, was to figure out what the less vocal customers were thinking and propose a plan to move forward. Getting buy-in from cross-functional teams is mandatory for success.

Pricing 61

Pricing Sales Hiring Underperforming Technical Team SaaS 61

SaaStr

DECEMBER 31, 2019

She founded Box’s growth team as well as the product operations team. And before box she ran product and engineering teams building large scale financial platforms for Accenture clients. Ciara : Craig’s designed and led teams at enterprise and consumer companies including Salesforce, eBay, and Google.

Enterprise 132

Enterprise Underperforming Technical Team Scale B2B 132

User Pilot

JANUARY 14, 2024

TL;DR A product manager leads the product management team and is responsible for overseeing all stages of the product development process. They earn more than developers, astronauts, and even attorneys, but less than surgeons. The Director of Product is accountable for multiple product lines and manages product management teams.

VP of Engineering 94

VP of Engineering Management Underperforming Technical Team Compensation 94

SmartKarrot

AUGUST 9, 2022

Instead of building, developing, and implementing enterprise applications, SaaS users can simply license and subscribe to them. Furthermore, high employee turnover rates can also lead to a wide variety of potential issues, such as high costs associated with recruiting, onboarding, training new employees as well as advertising vacancies.

Scale 10

Scale Sales Recruiting Business SaaS 10

SmartKarrot

AUGUST 9, 2022

Instead of building, developing, and implementing enterprise applications, SaaS users can simply license and subscribe to them. Furthermore, high employee turnover rates can also lead to a wide variety of potential issues, such as high costs associated with recruiting, onboarding, training new employees as well as advertising vacancies.

Scale 10

Scale Sales Recruiting Business SaaS 10

Intercom, Inc.

JANUARY 16, 2019

Growing a sales team isn’t as simple as putting a bunch of A players in a room and getting them to start selling your product. An efficient and profitable sales org is the product of many strategic decisions – who you’ll hire, what you’ll pay them, how you’ll onboard and train them, and much more. Decide on top-down vs. bottom-up.

Scale 156

Scale Sales Hiring Underperforming Technical Team Scaling 156

SaaStr

OCTOBER 10, 2019

Thank you so much to the SaaStr team for organizing this conference and thank you to Joaquim for joining me on this session. They require information to do a better job and customers, they are not always happy and not always incentivized to provide that information. We give them the superpowers of the developer and the designer.

Scale 135

Scale Scaling Payment Methods SaaS Payments 135

Sales Hacker

MAY 8, 2018

On this episode of the Sales Hacker podcast, we talk with Marc Jacobs , SVP of Sales and Customer Success at CB Insights about the secret to incredible sales management and building a sales coaching culture. Building a professional development program resulting in high quota attainment for SDRs turned Account Executives.

Sales Hiring 43

Sales Hiring Scale Management Sales 43

SaaStr

MAY 31, 2019

How can one prevent their customer support team from being a wall of protection for the product and eng team? How can you ensure seamless collaboration and communication flow between product and customer support? What are the most important things when establishing your first remote team?

VP of Engineering 132

VP of Engineering Sales Hiring Scale Systems Review 132

SmartKarrot

MAY 11, 2023

Since conversation intelligence records and tracks every call that comes through, these tracking numbers can be raised to 100% and identify weak aspects of business calls that might have been missed by human analysts. According to Ring Central Blog, it can cost up to $31000 to hire a new customer support agent.

Artificial Intelligence 10

Artificial Intelligence Azure Sales Hiring Machine Learning 10