ChurnZero

FEBRUARY 1, 2019

At ChurnZero, our mission is to be the best Customer Success platform out there – and Customer Success teams sit at the heart of this goal. Since the field of Customer Success is still maturing, we feel it’s key to learn from others in the industry. Amanda Berger, Chief Customer Officer, Lucidworks.

VP of Engineering 53

VP of Engineering Customer Success Scale Marketplace as a Service 53

SaaStr

NOVEMBER 6, 2019

Customers of category creators benefit from a company in the marketplace seeking to help them solve complex problems, get promoted and self-actualize in their own lives and career journeys. Over the years at Gainsight , we’ve spent a lot of time (and money) to help the world understand what Customer Success actually is.

Scale 110

Scale Sales Recruiting Marketplace as a Service Forecasting 110

SmartKarrot

AUGUST 29, 2022

Role: Senior Customer Success Manager Location: Boston, MA, US Organization: LeanIX As a Senior Customer Success Manager, you will be responsible for the retention of customer accounts by ensuring continuous communication and relentless support and guidance. Execute consulting projects with customers.

Customer Success 19

Customer Success Sales Hiring Marketplace as a Service Government 19

SmartKarrot

OCTOBER 21, 2021

Role: Director, Customer Success Location: Remote, United States Organization: FloQast As a Director of Customer Success, you will ensure the CS organization enables customers to reach desired outcomes while providing a great customer experience.

Customer Success 19

Customer Success Marketplace as a Service Technical Review Systems Review 19

ChurnZero

FEBRUARY 8, 2022

ChurnZero, a leading Customer Success software platform, today announced it has been named to G2’s 2022 Best Software Awards, placing #31 on the Project Management Products list and achieving the highest rating for Customer Success software. million trusted user reviews.

Software Review 52

Software Review Technical Review Software Marketplace as a Service 52

ChurnZero

MAY 17, 2022

WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. “We deliver more than a Customer Success platform to our customers; we’re also their partners.

Marketplace as a Service 52

Marketplace as a Service Technical Review Headcount Software Review 52

SmartKarrot

SEPTEMBER 23, 2021

Identify business needs for growth, productivity improvement as well customer experience improvement opportunities. Possesses robust cross-functional team leadership skills and displays strong business acumen and decision-making abilities. Advise customers on adapting and templatizing their workflows for Nuix Discover.

Customer Success 19

Customer Success Technical Advisors Sales Hiring Marketplace as a Service 19

Neil Patel

FEBRUARY 4, 2021

NP Digital is a performance marketing agency built by marketers, and our global offices allow us to deliver our specialized services to clients worldwide. Below, we’ll explain how each of our agencies works, the services they provide, and what to expect from each of them in the future. Team and Leadership at NP Digital.

VP of Engineering 126

VP of Engineering Marketing Marketplace as a Service Social Media 126

Totango

SEPTEMBER 30, 2020

This Bloc comes preloaded with SuccessPlays, Campaigns, Reports, and more to help you identify and resolve complex issues like leadership shake-ups, poor product adoption, and competitive threats within your customer accounts. Champion Loss or Leadership Change. Overdue Payments and Outstanding Balances.

Payment Solutions 62

Payment Solutions SaaS Payments Payment Services Marketplace as a Service 62

Sales Hacker

MARCH 7, 2022

Influenced by their experiences with consumer marketplaces and leaning into their own technological comfort zones – buyers are more than capable of finding information on their own. Selling software is different from selling capital goods, which is different from selling professional services. Not simply, standing up for sales.

Technical Review 83

Technical Review Sales Marketplace as a Service Banking 83

FastSpring

DECEMBER 19, 2019

What is most exciting to me about this milestone is that it enables us to reinvest in innovation to further our customers’ success. This will undoubtedly lead to further growth and success for our customers. We Welcomed a Key Executive to the Leadership Team. Earned Awards for Our Product and Customer Success Team.

Technical Review 64

Technical Review Software Review Marketplace as a Service Innovation 64

FastSpring

DECEMBER 18, 2018

We’re thrilled to grow our sales and customer success teams in Europe. Welcomed Key Executive Hires to the Leadership Team. We’re excited to grow our hardworking leadership team to help us take FastSpring to the next level. Earned Awards for Our Product and Customer Success Team. Achieved GDPR Compliance.

Marketplace as a Service 64

Marketplace as a Service Sales Hiring Scale Leadership 64

SmartKarrot

DECEMBER 8, 2020

Role: Vice President of Customer Success Location: Remote , Chicago, Illinois, US Organization: Storm2 As a Vice President of Customer Success, you will hire, coach, and lead their customer success organization. Serve as the Voice of the Customer in cross-functional teams and senior leadership discussions.

Customer Success 10

Customer Success Sales Hiring Marketplace as a Service Consulting 10

SmartKarrot

AUGUST 13, 2021

Role: Director of Customer Success Location: Remote, United Kingdom Organization: Founder and Lightning As a Director of Customer Success, you will be the main point of contact for commercial negotiations and escalation point for client issues.

Customer Success 10

Customer Success Scale Consulting Marketplace as a Service 10

SmartKarrot

MAY 13, 2021

Role: Director, Customer Success Location: New York, NY, US Organization: LeagueApps As a Director of Customer Success, you will own and deliver on key activation, churn and retention/growth metrics for your portfolio of customers. Lead and scale a team of high-performing Customer Success Managers.

Customer Success 10

Customer Success Technical Review Marketplace as a Service Scale 10

SaaStr

JUNE 3, 2020

The SaaS Trust Crisis is making it harder to market and sell software and services than ever before. And today, I’m very excited to be the co-founder and CEO of G2 where we’re building the world’s leading marketplace for SaaS software. The situation is getting worse. Godard Abel | Co-Founder and CEO @ G2.

Software Review 187

Software Review Scale Technical Review SaaS 187

Intercom, Inc.

APRIL 7, 2022

And that, according to Catherine Blackmore , was the dawn of customer success. Over the years, Catherine realized businesses need to meet customers at their level. In this episode, we sat down with Catherine to talk about the purpose of customer success and how to evolve the role to meet customers’ needs every step of the way.

Customer Success 118

Customer Success Technical Review Sales Hiring VP of Engineering 118

User Pilot

AUGUST 30, 2023

This includes product managers , marketing managers , customer success managers , and anyone else who wants to learn how to attract more users, improve the user experience, and increase product adoption. Product management and leadership speakers. leadership to uphold your customer-centric focus. Save your spot!

Scale 97

Scale AI Growth Hacking Innovation 97

Intercom, Inc.

JULY 11, 2019

In a company’s early days as a lean, mean, business machine, it’s fairly easy for leadership to stay in sync with their users. But as the business becomes more successful – and there are resources to build a support team – additional layers begin to separate executives from their customers. Kaitlin: It makes a ton of sense.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. Over the course of the pandemic, Customer Success has cemented itself as a central business driver of growth and profit. Follow Adi on LinkedIn.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

Sales Hacker

MARCH 18, 2019

We have Roger Scott, the EVP and chief customer officer at New Relic. Roger talks about the role of customer success , how do you build the customer voice into every interaction that you have with the customer, how do you scale and grow a big company, and what are the elements that are so important to picking your next company?

VP of Engineering 69

VP of Engineering Sales Hiring Scale Technical Review 69

Sales Hacker

SEPTEMBER 20, 2022

We have AI and machine learning algorithm that sits behind the product, and it pushes suggestions which generally lead to an increase in what the customer spends. That’s differentiated us in the marketplace. My next position was of service or a beverage director. The future of restaurants and new technology [9:48].

Technical Review 54

Technical Review Sales Hiring Scale Marketplace as a Service 54

SaaStr

JANUARY 28, 2020

Anthony : I’ll add more too and this sounds like a sponsored answer, but customer success becomes even more important as we sort of think about where growth is coming from. Obviously, marketing and investments are expensive and we know the cost to keep a customer is obviously a lot less. The customers love her, right?

Sales Hiring 209

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 209

Sales Hacker

JUNE 23, 2020

Leah has been a pioneer for customer experience practices for the last two decades, focusing her work on putting customers at the heart of SaaS and service-based technology organizations. How to put customer experience into the DNA of an organization [5:23]. Micro-thoughts on the evolution of customer success [07:08].

Scale 67

Scale Sales Hiring Technical Review Customer Success 67

SaaStr

MAY 15, 2020

333: Bridget Gleason is the Head of Sales and Customer Success @ Tidelift, the company providing managed open source, backed by maintainers. Finally, before YesWare, she was VP of Sales @ Engine Yard, where she tripled monthly recurring revenue, over the course of her 3+ year tenure, in 3 key leadership roles.

Sales Hiring 201

Sales Hiring Scale Technical Review Outsourcing Services 201

ChurnZero

JUNE 22, 2021

Looking for a way to upskill or even reskill your Customer Success career? Their mission is to improve lives through learning and it’s the largest online destination that help students and businesses gain skills from expert instructors teaching over 155,00 online courses on topics from programming to leadership to Customer Success.

Customer Success 92

Customer Success Churn Consulting Marketplace as a Service 92

SmartKarrot

MAY 30, 2022

Role: Director of Customer Success Location: Chicago, IL, US (On-site) Organization: William Blair As a Director of Customer Success, you will establish a new world-class customer success team of high-performing CSMs with deep industry expertise that can deliver client value.

Customer Success 3

Customer Success Marketplace as a Service Scale Consulting 3

SmartKarrot

MAY 9, 2022

Not only does fostering innovation help encourage employees to bring their best ideas forward, but it also ensures that your company will stay relevant in the marketplace no matter how much the world changes. It will take different forms for different teams and organizations, but it always starts with leadership.

Innovation 10

Innovation Scale Marketplace as a Service Customer Success 10

SmartKarrot

SEPTEMBER 1, 2022

But as more business companies choose the SaaS (Software as a Service) path, now is a fantastic time to enter this industry. . Another area where quality must stand out is in customer service. Large enterprise clients operate in highly competitive marketplaces and sectors where it takes a lot of effort to make a difference.

Enterprise 10

Enterprise Outsourcing Services Scale Payment Services 10

SaaStr

SEPTEMBER 12, 2019

Congratulations you’ve built a product that’s proven itself in the marketplace! So how can you leverage that product’s success to obtain the valuation and funding you need to scale? Your sales team becomes more efficient, your customer success team becomes efficient, your customers like you more. SaaS, right?

Investment 101

Investment Underperforming Technical Team Sales Hiring Software Review 101

Intercom, Inc.

NOVEMBER 14, 2019

It’s time to start thinking about retention at scale and bring onboard a customer success team. That’s exactly how Yelp approached its growth journey, under the leadership of Senior Vice President and General Manager of Local Revenue Kayti Sullivan. Why you need a customer success team.

VP of Engineering 108

VP of Engineering Customer Success Churn Scale 108

SaaStr

SEPTEMBER 27, 2019

268: Ryan Bonnici is the CMO @ G2, the company that allows you to get the right software and services for your business with over 897,000 user reviews to help you make smarter buying decisions. Join CEO Romain Lapeyre as he walks you through how to close your first 1000 customers based solely on data.

Sales Hiring 133

Sales Hiring Sales Recruiting Scale Software Review 133

SaaStr

MARCH 30, 2022

So, Atlassian wants to empower other builders to serve all kinds of teams, and the company embraces its ecosystem made up of 1500 marketplace products and third-party apps. Our foundational thesis is that if we provide the enabling platform services, we are going to be able to serve the long tail of teams that have various use cases.”. “Our

Scale 252

Scale Sales Hiring Marketplace as a Service Construction 252

Sales Hacker

MARCH 2, 2020

Wooden on Leadership. How I Raised Myself from Failure to Success in Selling. You don’t have to be subservient, forfeit your self-respect, or fake enthusiasm about your product or service. In today’s crazy marketplace, new sales strategies are needed to penetrate these big accounts. Steal Like an Artist.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

Unbounce

JUNE 16, 2020

These are often built with agencies, consultants, and managed-service-providers (MSPs) in mind. These partners resell your product and benefit from offering ongoing services, usually on a retainer basis. To make these distinctions more clear, ask yourself, “who owns the selling and customer success functions, you or your partner?”

Outsourcing Services 131

Outsourcing Services Sales Recruiting Scale SaaS 131

SmartKarrot

JUNE 25, 2021

Customer development is important. No business can survive in the long run without a loyal customer base for its services or products. SaaS leaders need to believe and keep the product in mind to guide customers properly. You have heard of the phrase- the customer always comes first. The customer is right.

Development 10

Development SaaS Sales Hiring Marketplace as a Service 10

SaaStr

JUNE 10, 2020

They’ve got to find their travelers and get them home, but there’s more than that that we’re hearing from our customers. Everyone, customer success. Launch it to our customers, launch it to the sales team, launch it to prospects.” It’s a competitive marketplace. Meagen, sales.

Travel 181

Travel Marketing Scale Outsourcing Services 181