Stax
FEBRUARY 20, 2024
As CTO, Sundt will accelerate the delivery of new products, features, and functionality that unlock and drive increased value for Stax customers and partners. Early in his career, he worked at Microsoft, advancing in technical and leadership roles over 17 years. To learn more about Stax, visit staxpayments.com.
SaaStr
JULY 29, 2020
Juggling People, Processes & Priorities: CTO Leadership Lessons from the Front Lines. Customer-First Focus: The Path to Hypergrowth. VP Customer Success & WW Support. The Future of the Customer. Chief Customer Officer. Tarik Faouzi. Rose Nuñez. Channel Management. IBM. [link]. Sarika Khanna.
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ChurnZero
DECEMBER 9, 2022
Additionally, “leapfrog” candidates—those who come from a level below the C-suite, such as senior vice presidents—now make up roughly 5% of new chief execs. They have a core philosophy that you cannot have a successful high-growth software company if your core metrics around Customer Success are not strong, including NPS.
SaaStr
MARCH 7, 2021
Cash was tight and I didn’t know any great VPs of Biz Dev, so between myself and my VPs of Sales, Product and Customer Success, we all jointly managed our key partners. 5/ Moving from CTO-led -> VPE-led dev team. This is pretty well understood today, but was fairly new to me. More here. It always works.
Intercom, Inc.
DECEMBER 21, 2021
Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers. Will Larson , CTO of Calm.
ProfitWell
DECEMBER 6, 2019
That’s what David Apple—customer success and sales guru at Notion— is asking. Along with: What’s the ROI of your customer success manager? But we know customer success reduces churn and increases expansion revenue, so CSMs do have a very serious purpose in an organization. Here are a few teasers.
SmartKarrot
JANUARY 24, 2022
If you are a customer success leader with the ultimate objective of obtaining a C-level position, this blog is specifically written for you. . As a customer success leader, you have just reached one milestone in your career. The word – C-Suite connotes the highest leadership position in an organization.
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