OpenView Labs

JANUARY 13, 2022

This year we look back at 2021 and forward to 2022, measuring how our past predictions have stood up to another tumultuous year and laying out what you can expect in 2022. Product-lead growth continues to be one of the best ways to rapidly scale a software company, and best practices are increasingly shared and understood.

Pricing 82

Pricing Payment Services SaaS Payments Payment Solutions 82

ProfitWell

NOVEMBER 13, 2019

The good news is that the most important subscription KPIs are constant across SaaS businesses, whether you’re selling a timekeeping software or an accounting tool. For example, let’s say you’re measuring how much money you’re spending on acquiring each one of your new customers. Predict future performance. Forecast Demand.

Subscription 80

Subscription Payment Features Customer Lifetime Value Benchmarks 80

Baremetrics

AUGUST 18, 2021

A bill is typically used at businesses where the customer pays for the product or service upfront, including restaurants, subscription businesses, and retail outlets. A crystal-clear dashboard gives you a holistic view of your expenses, profit, and forecasted cash flow for specific timeframes. All the data your startup needs!

Payment Features 83

Payment Features SaaS Payments Payment Methods Payments 83

Baremetrics

DECEMBER 7, 2023

‍ "S**t is hitting the fan", isn't a phrase I've heard regularly from customers over the years. But based on the number of requests for worst-case scenarios we've gotten from customers in the past two weeks, there's a non-zero chance you are losing sleep over this if you are a SaaS founder. Here’s what we cover: 1. As they should be.

SaaS Payments 52

SaaS Payments Payment Services Sales Hiring Payments 52

ChurnZero

FEBRUARY 4, 2022

Customer Success Metrics that Your Investors and Board Care About. They care that you’re staffed appropriately to serve the needs of your customers, because ultimately that results in revenue. A huge part of how customer success collects intel and feedback from customers is by talking with them.

Customer Success 98

Customer Success Metrics Engagement Software Review 98

SaaStr

JANUARY 5, 2023

CFOs can build operating forecasts and multi-year plans, create financial models and scenario analyses, establish financial discipline, and create a culture of accountability. The path to success is not linear. Success rarely resembles a straight line, smoothly ascending from humble beginnings to sky-high success.

Sales Hiring 42

Sales Hiring Acquisition Forecasting Outsourced Development 42

Sales Hacker

MARCH 19, 2020

Here’s an important, and often overlooked, fact about B2B sales and marketing: Your customer data holds all the keys you need to grow your business. To succeed, you need to trust the data and step into predictive sales. How Customer Success Drives Predictive Sales and Marketing. Let’s dig into it.

Customer Success 75

Customer Success Machine Learning Artificial Intelligence Sales 75

User Pilot

APRIL 24, 2024

SaaS renewals can be a breath-holding moment. It’s when a customer decides whether to continue paying for your product or not. If you want to ensure customers renew each time, continue reading ahead. In this article, we’ll share everything you need to know for increasing customer renewals.

SaaS Payments 88

SaaS Payments Retention Payment Services Payment Solutions 88

CustomerSuccessBox

MARCH 15, 2022

For SaaS organizations, the purpose of a free trial is to obtain a customer. If you convert more free trial customers into paying customers, you’ll make more money. Improves Customer Engagement Increases recurring revenue (ARR/MRR) via increasing customer engagement Builds Trust. It’s as simple as that.

Customer Success 52

Customer Success Payment Solutions Scale Payment Features 52

Totango

JANUARY 10, 2019

At its core, customer success is simple: take care of your customers and they’ll take care of your business. Nurture relationships, and not only will customers receive excellent service and well-supported products, but your enterprise will be financially healthy in the long-run. And what new capabilities are available?

Engagement 63

Engagement Growth Hacking Enterprise Forecasting 63

ProfitWell

JUNE 15, 2020

How are churn and new revenue trending over time? MRR gain is new revenue from either acquired customers or upgrades in a given month. MRR loss is churn, or lost revenue from cancellations or downgrades. Last week, MRR gain spiked to almost +16% because it was the beginning of the month and subscriptions renewed.

Payment Methods 76

Payment Methods Merchant Services Payments Customer Lifetime Value 76

ChurnZero

NOVEMBER 15, 2019

Q&A: How to Get 20/20 Foresight for Your 2020 Customer Success Planning. . Analyzing performance for 2020 forecasting. Customer Success operations planning. Moderator: Abby Hammer, Chief Customer Officer, ChurnZero. Panelists: Geeta Arora, VP of Customer Success, LeagueApps.

Customer Success 40

Customer Success Sales Recruiting Scale Technical Review 40

SmartKarrot

DECEMBER 29, 2021

One of the primary things essential to make a hit customer success function is the need for a smooth renewal process. But the problem starts when the B2B SaaS organizations need to forecast renewals. One of the primary reasons for that is the art of forecasting renewals needs your total dedication.

Artificial Intelligence 10

Artificial Intelligence Forecasting Customer Success Machine Learning 10

SmartKarrot

MARCH 31, 2021

We will now discuss everything related to RevOps, the best practices, crucial components, benefits of revenue operations, key metrics of RevOps and how revenue operations (RevOps) impacts customer success, sales, and marketing. It includes people from sales, marketing and customer success operations. Customer Success.

Revenue 10

Revenue Customer Lifetime Value Forecasting Customer Success 10

SmartKarrot

FEBRUARY 7, 2022

This thing also applies to customer success. Your customer success strategy will define the direction your company takes. But, your customer success operations will ensure that you reach your destination without any diversion. It is responsible for managing the operations that relate to customer success.

Payment Services 10

Payment Services SaaS Payments Payment Solutions Scale 10

yoursales

JANUARY 28, 2022

What you should be making decisions based on is, which sales processes generates the best outcomes you're after - and for your customers. Do you know of software, which belongs on this list? StoryDimensions - Capture, Develop and Deliver Customer Stories … at Scale. DealPoint - Fix Your Customer's Problem as a Platform.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

Baremetrics

AUGUST 30, 2021

Gone are the days where software used to be purchased based on a one-time license or developed in-house. SaaS companies generate their revenue from the subscription payments that customers pay for using their software. This post is about Annual Recurring Revenue (ARR), a key metric for measuring the success of a SaaS offering.

SaaS Payments 98

SaaS Payments Payment Services Payments Outsourced Development 98

ChurnZero

OCTOBER 12, 2021

Your Customer Success program is a telling datapoint when comparing great companies apart from their peers. The effects of CS run deeper than just customer retention – this instrumental function can have a profound impact on your long-term corporate success. Onboarding Hero – Definitive Healthcare.

Healthcare 98

Healthcare Systems Review Scale Point of Sale 98

Kellblog

FEBRUARY 2, 2023

Yikes, I’m a few weeks later than usual and now slipping into February, so let’s jump right into our ninth annual predictions post before it’s too late to publish! Kellblog 2022 Predictions Review Let’s start with a review of last year’s predictions which, as it turns out, were pretty good. Disruptors get disrupted.

Software Review 120

Software Review Development Team Review Underperforming Technical Team Scale 120

User Pilot

JANUARY 26, 2021

Customer journey analytics is your greatest resource in making sense of your user data. If all the data we collect to create better products and customer experiences were trees, each company could plant its own forest. It’s being able to look from above and see the customer journey that winds through them. But then what?

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98

Sales Hacker

MAY 26, 2020

He was Chief Revenue Officer for Marin Software and now he’s running his own consulting firm called Wooster Advisors. When is it time to hire someone in customer success? How to organize customer success. How to adjust your company’s 2020 forecast. How to organize customer success [15:16].

Scale 95

Scale Sales Hiring Technical Advisors Automotive 95

yoursales

JANUARY 29, 2021

As in 2020 the focus for 2021 is going to follow this prioritized order: Which customer journey experience are you creating? Which sales process works best with your customer experience journey and to generate your desired outcomes? Pipedrive – Sales CRM & Pipeline Management Software (use this link for 30 days extra trial).

Scale 104

Scale Payment Methods Payment Solutions Sales Recruiting 104

SaaSOptics

MAY 6, 2022

Customer Core —to maintain and develop customer relationships. Invest in budgeting and forecasting tools. Whereas an accounting system displays the current status of your business, forecasting systems let early-stage companies see where business is heading. Customer Core. Background checking software.

SaaS 76

SaaS Scale Underperforming Technical Team Forecasting 76

Baremetrics

APRIL 23, 2021

SaaS businesses rely on customer loyalty for recurring subscription revenue rather than one-time purchases. They have to accurately predict how long customers will maintain their subscriptions to forecast their financial future appropriately. Check out our post on 30 SaaS founders on raising money and venture capital.

Metrics 71

Metrics Customer Lifetime Value SaaS Venture Capital 71

ChurnZero

OCTOBER 12, 2021

Announcing the Winners of ChurnZero’s 2021 ChurnHero Awards Your Customer Success program is a telling datapoint when comparing great companies apart from their peers. The effects of CS run deeper than just customer retention – this instrumental function can have a profound impact on your long-term corporate success.

Healthcare 52

Healthcare Systems Review Scale Point of Sale 52

Valuize Consulting

JANUARY 5, 2022

Where Is Customer Success Headed In 2022? After another unprecedented year (or two), Customer Success (CS) is forecasted for glass-shattering growth. Old paradigms have been accelerated by automation, advanced analytics, and digitization to set an entirely new standard for success for the industry.

Interviewing 52

Interviewing Trends Scale Customer Success 52

ChurnZero

FEBRUARY 23, 2021

Think customer health scores are only good for calculating renewal likelihood? When based on the right mix of behavioral- and event-based criteria, these leading indicators predict so much more. How are today’s Customer Success teams using these forecasting factors to get and stay ahead of their customers’ needs and wants?

Revenue 80

Revenue Churn Benchmarks Metrics 80

ProfitWell

OCTOBER 2, 2019

You love your customers. Understanding which of your customers is most likely to churn can be an anxious business for a SaaS company. Churn can appear to happen suddenly owing to any number of potential factors, and customers who do churn are unlikely to write you a “Dear John” letter explaining why it wasn’t you; it was them.

Churn 61

Churn Payments SaaS Payments Payment Solutions 61

SaaStr

MAY 27, 2020

When the future is predictable, people like to invest. When it’s not predictable, they like to wait and see what happens. So far in the Q1 reporting in the public markets, public companies are forecasting that Q2 is going to be down pretty dramatically. It’s very difficult to get financed. That’s no strategy.

Technical Review 195

Technical Review Payment Services Payment Methods Development Team Review 195

SaaStr

DECEMBER 6, 2019

288: Des Cahill is the Chief Marketing Officer for Oracle CX Cloud Suite, an integrated set of marketing, sales, commerce and service solutions that power customer experience for thousands of leading global brands. Prior to Oracle, Des was the CMO @ Kerio Technologies marketing to over 60,000 SMB customers and 5,000 channel partners.

Sales Hiring 132

Sales Hiring Cloud Mobile Technology 132

ProfitWell

SEPTEMBER 25, 2019

I love reading stories of SaaS companies that truly get it when it comes to renewal rates. Companies like Front , the shared inbox service that keeps growing like a weed every month , despite having average user churn rates. Or Groove , which dug deep into its user data and reduced churn by 71% with a single email.

SaaS Payments 45

SaaS Payments Payment Services Payment Solutions Payments 45

Totango

NOVEMBER 12, 2020

Ongoing market volatility created by the COVID-19 pandemic has placed a greater emphasis on the revenue potential of existing customers. A decline in new business opportunities brought about by belt-tightening in the market is encouraging the use of Customer Success best practices to retain and grow opportunities with existing customers.

Customer Success 100

Customer Success Technology Scale Forecasting 100

Totango

NOVEMBER 12, 2020

Ongoing market volatility created by the COVID-19 pandemic has placed a greater emphasis on the revenue potential of existing customers. A decline in new business opportunities brought about by belt-tightening in the market is encouraging the use of Customer Success best practices to retain and grow opportunities with existing customers.

Customer Success 86

Customer Success Technology Scale Forecasting 86

Sales Hacker

AUGUST 25, 2020

She runs Sales Navigator and is perhaps one of the most important people selling sales engagement and sales software in the world. What success looks like in a virtual world [15:14]. She runs Sales Navigator and is perhaps one of the most important people selling sales engagement and sales software in the world. And on Stitcher.

Management 72

Management Sales Recruiting Sales Hiring Development Team Review 72

ChurnZero

APRIL 2, 2021

The Ripple Effect of Customer Success Software. When you contain the idea of and responsibility for Customer Success to a single department, it’s like a drop in the ocean. To spread Customer Success everywhere, you need to make a ripple. How Sales Benefits from Customer Success Software.

Software Review 64

Software Review Customer Success Software Marketing 64