FastSpring

APRIL 26, 2022

In part two, we’ll cover five churn-prevention strategies that have been successful in other SaaS businesses. Part I: SaaS Churn Benchmarks Part II: 5 Proven Strategies for Reducing SaaS Churn Part III: Churn Definitions and Additional Resources. In part one, we cover benchmarks and common churn formulas. Table of Contents.

Benchmarks 147

Benchmarks Churn Payments SaaS Payments 147

SaaStr

APRIL 30, 2022

Average Revenue per Customer. Customer Lifetime Value (LTV). Customer Acquisition Cost (CAC). & The last kind of constituent here is investors and business owners. And basically SaaS revenue models is just magical for investors and for businesses. SaaS businesses have churn.

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246

Incredo

JULY 14, 2019

The subscription pricing model is a business model in which a customer pays a recurring fee on a regular basis (weekly, monthly, quarterly or annually) to use a service or product. That means a company generates revenue on a regular basis based on how many customers it has and what subscription plan they choose.

Payment Features 184

Payment Features SaaS Payments Payment Methods Subscription 184

Stax

APRIL 17, 2025

Instead of pouring resources solely into acquiring new customers, smart SaaS businesses focus on increasing revenue from existing customers by guiding them to higher tiers, unlocking premium features, and expanding their usage. What is SaaS Upselling? Consider the following.

Payments 88

Payments Merchant Services SaaS Payments Payment Services 88

ChurnZero

APRIL 25, 2025

Customer teams have more data at their fingertips than ever before. Onboarding and retention strategies are standard practice. And the shift to better integrate CS and sales is well underway. What do our CS leaders and teams do with mountains of historical, behavioral, and customer journey data? Where can you start?

Forecasting 52

Forecasting Customer Success Payments Data 52

Chaotic Flow

OCTOBER 8, 2013

Smart SaaS product managers look to establish this connection as early as possible and to leverage it throughout the entire SaaS customer lifecycle. Great SaaS product management professionals don’t simply specify features and functions, they create online experiences that satisfy business, professional and personal needs.

SaaS Payments 200

SaaS Payments Payment Methods Payments Scale 200

User Pilot

NOVEMBER 27, 2023

Tracking revenue on a spreadsheet is easy, but understanding the underlying factors influencing revenue growth rate is a different ball game. As you read on, you will learn: How to properly define revenue growth. Related metrics that impact your revenue and how to use the insights to turn your product into a growth engine.

Payments 105

Payments Revenue Payment Features SaaS Payments 105

Neil Patel

SEPTEMBER 21, 2021

BNPL allows consumers to split large purchases into several monthly payments, interest-free. Customers don’t just like BNPL; it also encourages them to manage their budget in a way that helps them pay for higher-priced items. Each tool may offer similar features and integrations, but there are several differences to note.

Payment Methods 134

Payment Methods Payments Merchant Services PayPal 134

FastSpring

JULY 16, 2019

You’re constantly racing against the clock to get your product off the ground and generating revenue as quickly as possible. Since SaaS-friendly billing, also known as recurring billing , is designed specifically for companies who sell online services with a subscription model, it offers many advantages over a typical payment system.

Payment Methods 97

Payment Methods Payments SaaS Payments Payment Services 97

User Pilot

APRIL 3, 2024

Prioritizing user experience optimization in product-led growth is crucial for creating intuitive, enjoyable products that retain customers and drive revenue growth. PLG and SLG differ in focus: PLG centers on product appeal for growth, while SLG relies on sales strategies and personal interactions.

Innovation 104

Innovation Payments Strategy Payment Solutions 104

Baremetrics

SEPTEMBER 2, 2021

Most SaaS businesses adopt a subscription-based model supported by a recurring payment system. Setting up a recurring payment system can be complicated and requires the right tools to measure, manage, and review payments regularly. Cons for Businesses Using Recurring Billing Does SaaS Have to Be Recurring?

Payment Services 89

Payment Services Merchant Services Payment Features Payments 89

User Pilot

JULY 20, 2023

Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. But you can turn all that around with the right strategies. The main reasons for customer churn are: Bad product-customer fit.

Churn 98

Churn SaaS Payments Payment Solutions Strategy 98

Subscription Flow

MAY 22, 2024

First impressions are rarely the last impressions, but they can prove to be just that for your company if you do not strategize a high customer lifetime value (LTV) for SaaS businesses. When customers consistently return to make purchases, it is usually a positive indication that your company is doing well.

Customer Lifetime Value 52

Customer Lifetime Value SaaS Payments Payment Services Technical Advisors 52

Baremetrics

APRIL 6, 2021

When you’re looking at your business goals, you need to consider not only your existing monthly revenue but your contraction monthly recurring revenue (MRR). Contraction Monthly Recurring Revenue (MRR) is an extremely important metric for subscription businesses. Want to Reduce Your Churn?

Outsourced Development 99

Outsourced Development Payments Revenue Payment Services 99

How To Buy Saas

DECEMBER 20, 2024

So let us first understand the unique factors that affect SaaS accounting: Revenue Recognition: SaaS revenue depends on the subscription model, and the recurring nature of the income stream can create complexities in revenue recognition compared to traditional businesses.

Payment Services 52

Payment Services SaaS Payments Payment Solutions Payment Features 52

User Pilot

MARCH 25, 2024

While acquiring new customers is important, it’s more expensive than customer retention. In this article, we explore what customer attrition is, why it matters, and 15 effective strategies for strengthening customer relationships, boosting loyalty, and driving long-term growth.

Underperforming Technical Team 104

Underperforming Technical Team SaaS Payments Payment Methods Payment Solutions 104

Intercom, Inc.

NOVEMBER 7, 2018

How to think about costs in your customer acquisition strategy. Imagine you’re coming up on the busiest season of the year, and you’ve been conducting an experiment with your ads to see which will generate the most revenue. You have three ads in circulation and each ad produced ten customers. Why does it matter?

Acquisition 202

Acquisition Scale Advertising Customer Lifetime Value 202

FastSpring

NOVEMBER 22, 2022

Integration of PLG and sales-led business models: Supporting multiple GTM strategies has become the standard for SaaS. SaaS is evolving so quickly, it’s difficult for even well-established companies to keep up with prospects’ and customers’ rapidly changing expectations. Revenue and Subscription Dashboards.

Merchant Services 78

Merchant Services Payments SaaS Payments Payment Solutions 78

Totango

AUGUST 23, 2022

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy.

B2B 122

B2B Payment Methods Payments SaaS Payments 122

Baremetrics

SEPTEMBER 15, 2021

The ultimate goal of any developer with an idea for some useful software is monetization. Software monetization is simply the act of generating revenue from software. Let’s say you have developed an app that provides enough value to potential clients that you can charge money for its use. Payment ii.

Payment Features 95

Payment Features Payments Payment Solutions Subscription 95

Valuize Consulting

NOVEMBER 25, 2024

In today’s competitive SaaS landscape, Customer Success has emerged as a vital strategic asset, driving revenue growth and long-term profitability. However, to fully unlock its potential, companies must go beyond qualitative insights and bring data into the decision-making process within Customer Success ranks and investments.

Payment Services 52

Payment Services SaaS Payments Customer Success Payments 52

Neil Patel

AUGUST 6, 2021

With research showing that retail Ecommerce sales are set to be more than $548 billion by 2024 , you’ll want your customer retention strategy to be solid enough to get you a piece of that pie. This post will dive into the strategies you can use to boost your customer retention rates. So, let’s get to it, shall we?

Payment Methods 142

Payment Methods Payments Payment Solutions Payment Services 142

SaaStr

FEBRUARY 19, 2019

The promise at the heart of the SaaS business model has always been that by sacrificing relatively large one-time payments, you’d maximize revenue over the long-term lifetime of the customer. In four letters, the promise of the SaaS model is CLTV (Customer Lifetime Value).

Customer Success 168

Customer Success Payment Solutions SaaS Payments Scale 168

Blulogix

MARCH 25, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Navigating Financial Process Complexity in B2B Subscriptions The financial backbone of B2B subscription models rests on efficiently managing complex processes spanning billing, payments, revenue recognition, and reporting.

Payment Services 94

Payment Services Payment Features Subscription B2B 94

User Pilot

AUGUST 14, 2023

Are you struggling with creating an effective growth marketing strategy? With more players entering the SaaS market and the growing use of digital technology in marketing, traditional marketing alone cannot sustain your business. Retention: Users keep making repeat purchases after their initial subscription payment.

Growth Marketing 98

Growth Marketing SaaS Payments Strategy Payment Methods 98

User Pilot

NOVEMBER 28, 2023

On your way to building a go-to-market strategy to launch a new product, you might wonder the former question a lot. So, let’s start with the basics: TL;DR A Go-To-Market (GTM) strategy is an action plan that outlines the time, the place, the positioning, the audience, and the goal of a new product or service. Support tickets.

SaaS Payments 105

SaaS Payments Metrics Customer Lifetime Value Marketing 105

FastSpring

APRIL 11, 2019

In addition, scaling into international markets can become a more viable strategy for growing your business. Selling software as a physical product can be challenging when you’re forced to figure out how to distribute your product to international customers. Maximized Revenue Potential.

SaaS Payments 99

SaaS Payments Payment Methods Payment Solutions Payments 99

FastSpring

MAY 30, 2019

Perhaps one of the biggest benefits of implementing a subscription model is that it allows software companies to avoid the unpredictability of one-time sales by guaranteeing a steady stream of revenue. In this second post of our subscription finance series, we’ll break down what you need to know about Annual Recurring Revenue.

Payments 74

Payments Finance Subscription Payment Features 74

Stax

FEBRUARY 21, 2024

So, of course when it came to revenue-driving activities, Ford knew that success in marketing—and business—wasn’t about how much your marketing spend is, but how efficiently you spend it. Enter the SaaS Magic Number, which measures the return on sales and marketing spend in generating new subscription revenue.

SaaS Payments 88

SaaS Payments Payments Payment Services Payment Solutions 88

Baremetrics

JANUARY 18, 2022

Companies that operate over multiple regions or countries are increasingly turning to price localization as a way of bringing in more customers and growing their revenue. This is particularly useful for SaaS businesses without many brick-and-mortar assets. How to Develop a Great Price Localization Strategy 1.

Payment Methods 98

Payment Methods Pricing Payment Services Social Media 98

Totango

DECEMBER 15, 2020

During the purchase stage, success can mean that your sales copy persuades customers of the value of your product or service and that they enjoy a smooth experience of your payment process. During the onboarding stage, success can mean that new customers find it easy to start using your product or service.

Customer Success 117

Customer Success Payments Payment Methods Payment Solutions 117

Baremetrics

JANUARY 9, 2022

Revenue churn 2. Customer churn What should you do about customers at risk of churn? There are two kinds of churn: revenue churn and customer churn. Revenue churn Revenue churn is the amount of monthly recurring revenue (MRR ) you are losing due to cancellations and downgrades each month.

Churn 98

Churn Payments Payment Services SaaS Payments 98

Baremetrics

OCTOBER 10, 2021

It is not enough to just get as many eyes on your site as possible (although that is nice)—you need to get those visitors with needs that your platform meets. To do this right, you’ll need to really define your ideal customer profile (ICP). Whatever marketing strategy you choose, use Baremetrics to monitor your sales data.

Payments 98

Payments Payment Methods Payment Solutions Marketing 98

Subscription Flow

OCTOBER 15, 2024

This is where the revenue operations (RevOps) SaaS enters the chat. RevOps makes sure that your revenue processes are streamlined. It unites multiple facets of your company, such as sales, marketing, finance and customer success to fuel the engine of your company’s advancement. Think of your company as a human body.

Payment Services 52

Payment Services Payments SaaS Payments Revenue 52

Chart Mogul

MARCH 16, 2018

How do you measure mobile app monetization in the context of subscription revenue? Historically, mobile app monetization has largely been about scaling and optimizing ad revenue from in-app purchases (IAP). Today, publishers have a lot more choice when it comes to picking a monetization strategy.

Payments 49

Payments Mobile Payment Solutions Subscription 49

User Pilot

OCTOBER 5, 2023

This metric helps SaaS companies choose the most effective customer acquisition channels , diagnose inefficiencies in customer retention strategies , and inform pricing decisions. Additional metrics to track alongside the CAC payback period include Customer Lifetime Value (CLV or CLTV) and the LTV:CAC ratio.

SaaS Payments 105

SaaS Payments Customer Lifetime Value Acquisition Payment Solutions 105

User Pilot

JULY 23, 2020

You’re leaving cash on the table for your competitors to sweep up if you don’t have a strategy for retention marketing. So, in this blog we’ll show you how to keep your customers happy with a targeted retention strategy. And remember – happy customers are paying customers. Congratulations!

Retention 95

Retention SaaS Payments Strategy Payment Solutions 95