customer-churn customer-churn-analysis 
Sixteen Ventures
SEPTEMBER 10, 2020
It’s critical to understand why your customers churn, but if you’re relying solely on the reason the customer gives you for that churn, you’re definitely missing the actual reason. It’s easy to just ask a customer why they’re cancelling or not renewing and to leave it at that. Churn: Syntax and Nomenclature.
Baremetrics
MARCH 23, 2021
Cohort retention analysis is a strategy aimed at improving retention and reducing customer attrition. Analyzing user behavior within a cohort is the starting point of a strategy to reduce churn. Customer retention is essential for the long-term stability of any SaaS company. 1 What is Cohort Analysis?
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Full Session
DECEMBER 4, 2022
Keeping customers happy and engaged is essential to the success of any business. However, keeping them as loyal customers requires much effort. It gives you a clue on what’s not working with your customer retention strategy and can indicate other business model issues. Let’s start by defining the customer churn analysis.
Clouded Judgement
APRIL 11, 2024
As a venture capitalist, I naturally cater my analysis through the lens of a private investor. My hope is that this analysis can provide startup entrepreneurs with a framework for how to manage their businesses around SaaS metrics (e.g., The first few months of this year felt like a lot of churning in the market.
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User Pilot
SEPTEMBER 19, 2023
As your business grows and your focus shifts from acquiring new customers to retaining existing ones, churn prediction becomes an invaluable tool in your toolkit. Accurate churn prediction models help you improve the customer experience and prevent voluntary customer departures. What is churn prediction?
Clouded Judgement
MARCH 22, 2024
In it's truest form, ARR is used by pure SaaS business models to describe the aggregate annual value of the entire customer set. Customers sign contracts with annual increments (one, two, three, etc year deals), and the spend is predictable across the course of the contract. you’d build a DCF (discounted cash flow) analysis.
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