User Pilot

JULY 27, 2023

Before hiring, assess your current needs and hire as your company grows. Chief Operating Officer: Responsible for overseeing day-to-day operations, providing strategic advice, and managing the company’s operations. Engineering Manager: In charge of planning, designing, and overseeing projects.

Sales Hiring 88

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 88

Tom Tunguz

OCTOBER 24, 2021

A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. Lionetti, the CMO at Confluent, and most recently, the CTO from Zendesk, Adrian. But even back then, I heard whispers in the halls of how great a manager Claire was.

CTO Coach 123

CTO Coach Sales Hiring Sales Recruiting CTO Hire 123

SaaStr

AUGUST 25, 2023

You have to see: A couple of good hires brought in Improvement on some metrics A big deal or two hanging out there, brought in and closed Things taken off your plate. If, in one sales cycle, things aren’t improving on several core metrics, they never will. Hiring someone too junior. Do you need to hire for a VP role?

Part-Time VPE 173

Part-Time VPE Scale Sales Hiring CTO Hire 173

OPEXEngine

FEBRUARY 13, 2020

A Couple SaaS Generations Ago… Traditional software companies managed sales, product development, finance and HR in siloed organizations by function. Cross functional management was attempted but often not effective. In the early SaaS days, management structure was essentially the same.

Part-Time CTO 69

Part-Time CTO CTO CTO Hire Management 69

SaaStr

DECEMBER 20, 2023

The Takeaway — While 2024 should be a bit more predictable, the most important metrics ZoomInfo is focusing on now are utilization and engagement. We’ve been in this uncertain time but should be coming out of it. The worst emotion for software sales is uncertainty.

New CTO 235

New CTO Scale Sales Hiring AWS 235

SaaStr

OCTOBER 24, 2022

WorkOS CEO Michael Grinich, Developer Success Manager Betsy Calender, and VP of Developer Experience Zeno Rocha share how to price your product for developers, how to market it to developers, how to how to support them as they scale and use the products. Management might even know that they’re using a product.

Underperforming Technical Team 170

Underperforming Technical Team Outsourced Development Development Part-Time VPE 170

SaaStr

SEPTEMBER 18, 2020

Immediately told them to hire 50 reps in a different city, in a different city, and they did. The CEO was deferential because that was 10 times what he’d ever raised before, and did all of it. Jason Lemkin: 50 reps in a new city that you’ve never met, and hired in 60 days when you’re in the low millions ARR.

Sales Hiring 238

Sales Hiring CTO Hire Scale Investment 238

Casey Accidental

FEBRUARY 8, 2022

Product: Product Leadership , Product Strategy , User Insights for Product Decisions , Product Management Foundations , Mastering Product Management , Data for Product Managers (new). Engineering: Scaling Product Delivery , Technical Strategy , Engineering Management (new). Product Management Foundations.

CTO Coach 52

CTO Coach CTO Hire New CTO Scale 52

Baremetrics

MARCH 16, 2021

A simple control panel brings it all together and makes infrastructure management easy. Baremetrics spoke with co-founder Dmitry Shklovsky to learn more about QuikNode and how they use Baremetrics to understand key financial metrics, translate cancellation data to inform product iteration, and sustain long-term growth.

Blockchain 90

Blockchain Payment Solutions Artificial Intelligence Payment Services 90

Baremetrics

DECEMBER 7, 2023

The main benefits of categorizing your SaaS company’s expenses are more accurate metrics and forecasts, and getting a better understanding of your company’s overall spending. While not a GAAP-metric, it’s widely adopted and understood (examples here , here and here ). This is a v2.0 Don’t forget the payroll’s subaccounts).

Merchant Services 90

Merchant Services Startup DevOps as a Service SaaS 90

SaaStr

NOVEMBER 11, 2022

Your core models for sales, for marketing spend, for hiring and engineering and product. That’s how you manage your burn rate. And the best CTO I know in the world is the CEO. Then I was the CTO at another YC company, Standard Treasury, acquired by Silicon Valley Bank. We have a 60% chance that we can do it.

Outsourcing Services 177

Outsourcing Services Banking CTO Hire New CTO 177

SaaStr

APRIL 16, 2019

We ended up signing that contract in the uber back to the airport on the way home. It was our largest contract to date, kind of helps the other quarter. Our entire company is in Raleigh, our entire development team is in Raleigh, entire product management team is there, I’m there. We had no New York city presence.

CTO Hire 152

CTO Hire Travel Underperforming Technical Team CTO Coach 152

SaaStr

NOVEMBER 21, 2019

Pietro Bezza | Managing Partner @ Connect Ventures. We’ve got half a billion into management. Emilie : The way I see it, the bar is higher because on the … because of education, there has been a metrics war. Pietro Bezza | Managing Partner @ Connect Ventures. Want to see more content like this?

New CTO 142

New CTO Sales Hiring B2C CTO Hire 142

ChurnZero

DECEMBER 9, 2022

More and more people are hiring leaders, not for past experience, but for capability and capacity. They have a core philosophy that you cannot have a successful high-growth software company if your core metrics around Customer Success are not strong, including NPS. We hire a third-party firm. They give us NPS goals.

CTO Coach 52

CTO Coach Customer Success VP of Engineering CTO Hire 52

Chart Mogul

MARCH 9, 2020

While Baremetrics was fulfilling the desire for public transparency, internally the team was using Looker almost exclusively to track and report revenue metrics. MRR numbers were changing all the time. I realized we had a moving target for the most important metric in our company. Click To Tweet. Click To Tweet.

Payment Solutions 113

Payment Solutions Payment Features Payments Social Media 113

ProfitWell

FEBRUARY 4, 2020

MRR is the best way to start measuring revenue but as you grow, different metrics will come into play. You need a RevOps team or manager focused on revenue. They will help align teams and all the different metrics. When Co-founder and CTO of Chargify , Michael Klett isn’t brewing his own beer, he’s crafting billing experiences.

CTO Hire 98

CTO Hire Sales Hiring New CTO CTO 98

SaaStr

DECEMBER 3, 2020

When is the right time to hire the first sales rep? Should you hire 2 at a time? What does one look for in their first sales hire? We were hired into the same role, same start date, competed head to head. She kicked my butt in every metric you could possibly imagine. I met my wife in sales boot camp.

Scale 166

Scale Sales Hiring Sales Recruiting Sales 166

SaaStr

FEBRUARY 28, 2020

. * How does one know when we need to hire generalists vs specialists? Karl has been in every interview for every new hire for the first 6 years of the business, why? * Karl has been in every interview for every new hire for the first 6 years of the business, why? How does Karl structure the hiring process today?

Sales Hiring 213

Sales Hiring Scale CTO Hire CTO Coach 213

SaaStr

OCTOBER 17, 2019

Julian Lemoine, Co-Founder, and CTO of Algolia will share his lessons learned on how to stay focused and innovative as you scale while also avoiding the innovation for innovation’s sake pitfalls. Julien Lemoine | Co-founder and CTO @Algolia. So I’m Julien, Co-founder and CTO of Algolia. Want to see more content like this?

Scale 120

Scale Scaling CTO Hire Part-Time VPE 120

SaaStr

JANUARY 10, 2020

Before that Bob co-founded RJ Metrics, where he built a global base of online retailers leading to their acquisition by Magento Commerce in 2016. What were the core mistakes that he made with RJ Metrics? How does Bob think about when is the right time to hire a Head of Partnerships? Loving our podcast content?

Sales Hiring 131

Sales Hiring Scale Outsourcing Services CTO Hire 131

SaaStr

JUNE 1, 2021

Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. ” We didn’t do any annual contracts.

Part-Time VPE 207

Part-Time VPE Technical Cofounder CTO Hire New CTO 207

SaaStr

MARCH 12, 2019

When I was a couple of years into my tenure at Oracle, I moved down to Latin America to Argentina, sight unseen actually, and built out a telesales group in Argentina and then later in Miami, hiring about 100 people from 11 different countries and that early building experience really whet my appetite. I came back to North America.

Scale 158

Scale Enterprise Scaling Sales Hiring 158

OPEXEngine

OCTOBER 31, 2019

The metrics that drive SaaS are not GAAP metrics and companies need a strong Finance department to be the one source of truth about the financial AND the operating metrics. Ability to accurately benchmark key metrics against peers and market leaders. Skills & Experience. appeared first on OPEXEngine.

Finance 40

Finance CTO Hire Headcount SaaS 40

OpenView Labs

JULY 2, 2020

Pricing in a Time of Uncertainty. Steven Forth, CEO of Ibbaka, shares wisdom on managing pricing through the COVID-19 pandemic. Time and time again SaaS companies are promising customers that they will save hundreds of thousands of dollars, but their pricing strategies are only capturing a tiny fraction of that savings.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

Natalia Luneva

APRIL 30, 2021

3 Laura Grand-Hill, Event Marketing Manager at Airbase (Spend management software) says: “ Our community, Off the Ledger runs on Slack. Of course, our team is involved to an extent, and we have an external part-time moderator for support. Our community is focused on social media managers and agency professionals. .

Marketing 98

Marketing Social Media SaaS New CTO 98

Mucker Capital

APRIL 6, 2023

Obviously if you target enterprise customers, you usually have a very large ACV (Annual Contract Value) and the product usually is complex. We talk about using the product complexity, your target customer size, your contract value, and whether there's individual use case–those four things--to help you decide if PLG is a fit.

Startup 52

Startup Scale CTO Hire Outsourced Development 52

Sales Hacker

MAY 5, 2021

As Director of RevOps, he scaled his team at Sendoso by hiring smart generalists to lead their own teams of MOps, SOps, CSOps. She is a prolific writer on LinkedIn, giving out excellent tactical advice such as, how project management skills can help you immensely when creating a RevOps function. What doesn’t Asia do? No, seriously.

Scale 99

Scale Technical Cofounder Technical Advisors Sales Hiring 99

Chart Mogul

MARCH 9, 2020

While Baremetrics was fulfilling the desire for public transparency, internally the team was using Looker almost exclusively to track and report revenue metrics. MRR numbers were changing all the time. I realized we had a moving target for the most important metric in our company. Tweet this quote. Tweet this quote.

Payment Solutions 52

Payment Solutions Payment Features Payments Outsourcing Services 52

SmartKarrot

OCTOBER 18, 2022

Coordinate resource management and allocation and control activities leading a cross-functional team to ensure projects are delivered and clients are delighted. Lead managers and their staff towards the accomplishment of departmental and corporate goals and objectives. Experience of growing and leading teams.

Customer Success 19

Customer Success Sales Hiring CTO Hire New CTO 19

OPEXEngine

NOVEMBER 11, 2020

“Customer health scoring gives you a common language to speak qualitatively and quantitatively about what’s going on,” says Sonciary Honnoll, Co-founder of Quala , a platform for managing and measuring Customer Success. “It You’ll need someone familiar with your data—perhaps a CTO or someone responsible for business operations.

Startup 91

Startup Scale Systems Review Technical Review 91

Sales Hacker

OCTOBER 8, 2018

How to manage your career to solve for upside. The secrets to effective leadership and management. Follow the Demand and Hire Accordingly [16:07]. Chris was actually the first sales hire at Snowflake. Related article: The SaaS Metrics Blueprint: How to Define, Measure and Display What Actually Matters.

Scale 65

Scale Sales Hiring Sales Recruiting CTO Hire 65

SaaStr

NOVEMBER 13, 2020

For us, the thing that’s always mattered has been: How much money is each investing partner managing? I just came out of Stripe, I just came out of Datadog, I came out of Fastly, I’m an engineer, I love the guy that was the CTO of Fastly who [inaudible 00:08:34] making it up. To some people, that can be a risk to manage.

Sales Recruiting 162

Sales Recruiting Development Team Review Technical Review Sales Hiring 162

SaaStr

OCTOBER 16, 2020

Prior to founding Balsa, Paul was Senior Director of Product @ Slack and before Slack was a Group Product Manager @ Twitter where he was responsible for the home timeline, including timeline ranking. How does Paul think about driving really effective change management? Is there hiring decisions? Were there lessons from it?

CTO Coach 167

CTO Coach Sales Hiring CTO Hire Software Review 167

Hull

JANUARY 22, 2019

These roles are filled by engineers that roll up to the CMO/COO (not CTO) as part of a growth team. This is not about managing marketing activities that have to happen every day. Content operations - integrating content assets, content sources, (meta) content management systems, code repositories, and deployment tooling.

SaaS Payments 77

SaaS Payments Technical Advisors Engineering Payment Solutions 77

Point Nine Land

APRIL 9, 2021

To add to this, B2B marketplaces tend to have various different business models (commission, SaaS, not monetizing in the beginning), which makes it very difficult to come up with one-size-fits-all metrics for each funding round. Experienced VPs with a track record of building successful companies have been hired across multiple functions.

Marketplace as a Service 59

Marketplace as a Service Payments B2B SaaS Payments 59

ProfitWell

JANUARY 24, 2020

First up, stop measuring your success by vanity metrics , like views and ‘likes’ on your videos, for example. The Athletic 's strategy for the past three years has been to hire top-talent journalists in the sports space, getting people to pay for high-quality journalistic content. So here’s where we need to steer clear.

Sales Recruiting 40

Sales Recruiting CTO Hire New CTO Sales Hiring 40

SaaStr

MAY 2, 2019

Jonathan : And so the people that you’re looking for, you wanted them to resonate with that idea that you already have this amount of money in revenue as opposed to looking for other metrics that they might be interested in for a start-up? Vlad : No. And, no look, what I was looking for was people who were well-established. We did not.

Scale 138

Scale Business Sales Hiring CTO Hire 138