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11 Key SaaS Roles and Responsibilities in 2023

User Pilot

Before hiring, assess your current needs and hire as your company grows. Chief Technical Officer : Responsible for outlining the company’s technological vision, implementing technology strategies, and ensuring that the technological resources are aligned with the company’s business needs. Average salary: $196,172/yr.

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Intercom’s Rich Archbold on how to run less software

Intercom, Inc.

That includes all of our cloud strategy, cloud operations, backend engineering, IT and security. Some of the things we talked about were operational overhead and cost of various data stores we were running, along with whether or not we needed to hire dedicated database administrators for various different technologies.

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2021 in conversation: Learnings from the podcast

Intercom, Inc.

Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. Productboard founder and CEO Hubert Palan on mastering product strategy. Far too many businesses rely on early-on hunches to inform their product strategies. Later’s Farhan Virji on adapting B2C support strategies for B2B teams.

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2020 SaaS C-Suite Evolving to Support Product and Customer Lifecycle Management

OPEXEngine

Underlying all the functional processes are myriad systems supporting and handing off each business activity to the next step, from quote to cash, from customer interview to product development to customer engagement analytics in the product. Chief Product Officer.

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Making the jump from Customer Success to CEO with FranConnect’s Gabby Wong

ChurnZero

You understand the customer, and you understand the strategy. More and more people are hiring leaders, not for past experience, but for capability and capacity. We hire a third-party firm. That third-party firm does what they call IDIs, or in-depth interviews, to get a sense of the customer experience.

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SaaStr Podcast #403 with Loom VP of Sales Sam Taylor

SaaStr

When is the right time to hire the first sales rep? Should you hire 2 at a time? What does one look for in their first sales hire? Below, we’ve shared the transcript of Harry’s interview with Sam. We were hired into the same role, same start date, competed head to head. Harry Stebbings. Sam Taylor.

Scale 180
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How 13 SaaS Companies Use Community Marketing to Grow

Natalia Luneva

To get more practical, I recently interviewed over 10 SaaS companies and asked them 4 questions: Which platform(s) do you use to run your community? . Your online community may become your first destination for interviewing company representatives, turning those answers into articles, and improving your organic rankings. #2