Intercom, Inc.

FEBRUARY 22, 2022

We do that by: Investing in your trust through compliance with industry security and privacy ISO standards or frameworks such as SOC 2. Hiring and cultivating incredible talent on our Information Security team. Investing significantly in safeguarding our customers’ trust. Shipping quickly and securely.

Data 118

Data CTO Hire Technical Review compliance 118

Intercom, Inc.

APRIL 19, 2018

Some of the things we talked about were operational overhead and cost of various data stores we were running, along with whether or not we needed to hire dedicated database administrators for various different technologies. Ciaran, our CTO , came up with this magical line. He said, “I want to run less software, not more software.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

SaaStr

JANUARY 17, 2020

What other elements of the contract should startups really spend a lot of time focusing on? What can they do to enforce a sense of urgency when signing new clients? And second, just last week he started an incredibly exciting new opportunity with his new company. Where do founders make mistakes in negotiation?

CTO Hire 133

CTO Hire compliance Scale Startup 133

Natalia Luneva

APRIL 30, 2021

Announcing new features, increasing customer satisfaction and retention are among the top functions of an online community. . #1 Our community is the best way for us to inform our customers about upcoming updates and new features. Of course, our team is involved to an extent, and we have an external part-time moderator for support.

Marketing 98

Marketing Social Media SaaS New CTO 98

SaaStr

JANUARY 4, 2024

“Doubling Down” is a new series where we hear from top B2B SaaS investors on their most recent activities and takes on the current market. What’s your most recent disclosed investment? What’s your most recent disclosed investment? What’s your sweet spot for investing — check size, stage, type of deal?

Management 220

Management CTO Hire New CTO AI 220

Crafty CTO

JULY 21, 2023

But someone leaked those weights within days of the announcement, and that led to an explosion of innovation among independent researcher-hobbyists. This time, I suppose Meta learned the lesson and preempted the leak. They want to own the whole stack, and will want to have their own secret source as part of it.

Artificial Intelligence 40

Artificial Intelligence Technical Review Generative AI AI 40

SaaStr

APRIL 4, 2019

As a global technology provider powering thousands of SaaS companies, Google is at the forefront of driving exciting and innovative technologies to market. In the last two years there have been so many new services around security, around machine learning that literally did not exist. Just two years ago what type of services you had.

Cloud 165

Cloud Scale Trends Machine Learning 165

SaaStr

MARCH 12, 2019

Erica Schultz is Chief Revenue Officer @ New Relic, the company that gives you the real time insights your software driven business needs to innovate faster. Prior to their IPO, New Relic raised over $214m in funding from some of the best in the business including Benchmark, Insight Venture Partners and Blackrock, to name a few.

Scale 166

Scale Enterprise Scaling Sales Hiring 166

SaaStr

NOVEMBER 21, 2019

Since 2010 we’ve seen more startups, funds, and capital than ever before, but with this drastic increase, investors are seeing unexpected new trends reshaping the future of the industry. The panel that we are in is called Is Seed the New Series A, and this is a question that I’ve been asking informally yesterday and today.

New CTO 142

New CTO Sales Hiring B2C CTO Hire 142

SmartKarrot

FEBRUARY 16, 2022

Known for his innovative writing style, Alex is credited for making Groove a successful company. One of the top SaaS influencers is Dharmesh Shah , co-founder, and CTO of HubSpot. Hiten has a weekly SaaS newsletter that helps readers know new strategies, learn techniques, etc. He led early-stage investments in Box and Yammer.

VP of Engineering 10

VP of Engineering Scale SaaS Venture Capital 10

SaaStr

OCTOBER 17, 2019

Julian Lemoine, Co-Founder, and CTO of Algolia will share his lessons learned on how to stay focused and innovative as you scale while also avoiding the innovation for innovation’s sake pitfalls. Julien Lemoine | Co-founder and CTO @Algolia. So I’m Julien, Co-founder and CTO of Algolia.

Scale 121

Scale Scaling CTO Hire Part-Time VPE 121

SaaStr

FEBRUARY 28, 2020

311: Karl Sun is the Founder & CEO @ Lucidchart, a visual workspace that combines diagramming, data visualization, and collaboration to accelerate understanding and drive innovation. How does one know when we need to hire generalists vs specialists? How does Karl structure the hiring process today? What works?

Sales Hiring 213

Sales Hiring Scale CTO Hire CTO Coach 213

Sales Hacker

JUNE 12, 2020

Find innovators (10:36). ? This is a relationship worth investing in. Identify who your innovators are, seek out those innovators. Have they created something new before? Have they ever created a new program, created a new event themselves, and how do they talk about what they care about?

Enterprise 69

Enterprise CTO Hire Startup Technical Cofounder 69

Intercom, Inc.

JULY 21, 2022

Adam Risman , a former host of the podcast, asked Rachel what made that point when Rachel joined Slack in 2016 the right time to invest in growth marketing? For Slack, that was clearly the engineering and dev communities, who love new tools. They had occasional advertising here and there. Here’s Rachel.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

SaaStr

DECEMBER 13, 2019

I think the key thing that I had realized after several years in Her Majesty’s United Kingdom, it really centers on the fact that a lot of the technology that I was seeing was really, a lot of the innovation was happening in the Bay area. And then helping being able to drive innovation across the company.

Technical Advisors 158

Technical Advisors Scale Technical Review Payment Solutions 158

SaaStr

AUGUST 15, 2020

362: The Future of the Customer with Bernadette Nixon, CEO @ Algolia, Jay Snyder, Chief Customer Officer @ New Relic, and Nick Mehta, CEO @ Gainsight. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company.

Payment Methods 195

Payment Methods Merchant Services Scale Payments 195

SaaStr

JULY 30, 2018

At our inaugural SaaStr Europa last June, podcast host-with-the-most Harry Stebbings sat down with MuleSoft Founder and CTO Ross Mason to discuss the organization’s sales strategy, building a strong company culture, how to think about international expansion, and much more. Harry : It’s being innovating on those themes.

Technical Advisors 154

Technical Advisors Scale Sales Hiring Sales Recruiting 154

SaaStr

OCTOBER 16, 2020

Why does Paul believe that the builders are the new pro athletes? Is there hiring decisions? If you’re hiring right now, I think it’s extra important to have the hiring criteria all the way down to specific things you’re looking for, for a candidate or red flags documented, so that everyone is super tightly aligned.

CTO Coach 168

CTO Coach Sales Hiring CTO Hire Software Review 168

Neil Patel

JULY 7, 2021

Is it something we just have to continually improve and build on as new opportunities roll out? As new options roll out, keeping customer experiences seamless and continuous across all digital platforms grows is highly important. Are sales at a point where we can justify investing in and learning a new platform?

AI Search 124

AI Search CTO Hire Scale Artificial Intelligence 124

SaaStr

MAY 2, 2019

That means lots and lots of hiring and I don’t want to say firing, we did fire anyone, but people get reshuffled, you know? Vlad: So what’s the new reality? And it was like, okay, rather than stretch a few dollars, how do you compress your time? So we needed to kind of get the new mindset going. So do spend the money.

Scale 140

Scale Business Sales Hiring CTO Hire 140

SaaStr

NOVEMBER 13, 2020

Interesting for a couple reasons, but Sunil’s been investing in cloud internet since before almost anybody. So, not that many people have started so early in the career, so long in the space, and great investments that we know like Datadog and Fastly, and good at it. GP and founder of Amplify Partners. Jason Lemkin: Crazy.

Sales Recruiting 162

Sales Recruiting Development Team Review Technical Review Sales Hiring 162

Sales Hacker

MARCH 25, 2019

This week on the Sales Hacker podcast, we interview Simmone Taitt , CEO of HeartSpace Consulting , and a longtime sales leader and consultant in the New York community. How to build diversity into your hiring practices. I’m an advisor at some of the best tech accelerators here in New York. What You’ll Learn.

Sales Hiring 69

Sales Hiring Revenue CTO Coach CTO Hire 69

Hacking Revenue

AUGUST 4, 2016

We can put together a WordPress website and we have some fancy badges in CodeAcademy, but no CTO in his right mind will let either of us touch their production environment and/or keyboard. We know the tools, we know the methods and we know how to hire and manage people. Prospecting tool for generating new leads.

Software 75

Software CTO Hire Scale New CTO 75

SaaStr

MARCH 31, 2024

At SaaStr Annual we had a great session with HubSpot Founder & CTO, Dharmesh Shah, and their Chief People Officer, Katie Burke, on building happier employees. We add human touches to as many things as possible, and then we innovate and listen to our employees, at scale, and the results, I think, speak for themselves.

Part-Time CTO 256

Part-Time CTO CTO Hire CTO Coach CTO 256

Andreessen Horowitz

MARCH 20, 2024

And a lot of the time, GPT-3 could not write as good of an answer as what the best human answer was that had been written, but it could write an answer instantly to any question. The constraint for Quora had always been the amount of time that high-quality answer writers had to answer questions. David George: Sure. Yeah, of course.

AI Search 142

AI Search AI Artificial Intelligence Scale 142

SaaStr

JULY 19, 2019

Previously, Peter was also the CTO/CIO of CBS Interactive where he brought CBS into the cloud. At Sun, Peter was the CTO of the Liberty identity consortium that designed SAML 2. Why is it no longer to come into large enterprises with a small contract and expand? How has Peter found the transition from CTO to CEO this time?

VP of Engineering 128

VP of Engineering CTO Hire Technical Review Sales Hiring 128