Kellblog

MARCH 11, 2020

Since the only thing consultants do is implementations, their job title should be “Implementation Consultant” Any solutions practices or offerings should be built by our partners. Worse yet, MicroStrategy was swarming on the account, bringing not only a salesrep and an SE but about 5 senior consultants to every meeting.

Underperforming Technical Team 99

Underperforming Technical Team Sales Hiring Consulting Forecasting 99

Navint

FEBRUARY 26, 2019

We look forward to sharing the insights we’ve learned over our 12+ years of helping companies develop strategies, build operational efficiencies, and choose technologies to scale these businesses successfully.”. Sutton Capital Partners is a boutique investment banking firm focused on middle market technology companies.

Outsourcing Services 40

Outsourcing Services Scale Revenue Outsourced Development 40

OPEXEngine

DECEMBER 23, 2020

Since the only thing consultants do is implementations, their job title should be “Implementation Consultant“. I remember we were working a deal at a major retailer — call them SeasEdge — against MicroStrategy, a self-funded competitor bootstrapped from a consulting business. MicroStrategy won a $4M retail transformation deal.

Underperforming Technical Team 52

Underperforming Technical Team Sales Hiring Consulting Forecasting 52

Neil Patel

NOVEMBER 30, 2020

This means you’re improving your customers’ experience with your company and boosting operational efficiency, all at the same time. iPaaS is a business investment, so you must get it right. This also makes it easier for you to see exactly what’s going on in your company at all times. Figure Out Your iPaaS Price Point.

Marketing 110

Marketing Scale Technical Review compliance 110

OpenView Labs

MARCH 10, 2019

While we made the early decision to invest in Customer Success, the structure of the team behind these efforts has evolved over time. Early on, we invested in building two teams that you don’t always see in an early-stage Customer Success team: our Education team and our Customer Experience team. Making Customer Success Scalable.

Scale 69

Scale Customer Success Scaling Sales Hiring 69

SaaStr

JANUARY 17, 2020

But when it comes to building out their company, being able to execute, go to market, being able to be operationally efficient, that is really going to be done by providing amazing solutions, which SaaS has really pioneered as an industry across pretty much every vertical, every business function there is. Harry Stebbings: Totally.

CTO Hire 134

CTO Hire compliance Scale Startup 134

Valuize Consulting

JUNE 9, 2022

From an investment standpoint, hiring a Senior CS Operations Leader provides exceptional ROI. The primary goal of CS Operations leadership is efficiency. At the heart of a powerful CS Operations function is actionable customer data.

Sales Hiring 52

Sales Hiring Customer Success Scale Leadership 52

Navint

OCTOBER 30, 2019

30, 2019 — Navint Partners , a consulting and technology firm that helps recurring revenue companies drive growth and operational efficiency, today announced it has acquired Statera , a premier Salesforce implementation firm. BOSTON, Oct.

Operational efficiency. 14

Operational efficiency. Healthcare Consulting Technology 14

Stax

NOVEMBER 29, 2023

When regularly reviewed, P&L statements are like a consultant in a spreadsheet, identifying trends in revenue, expenses, and profitability over time. Operating income excludes non-operating items such as interest and income taxes, providing a clear picture of the profitability directly related to the company’s day-to-day activities.

Payment Services 88

Payment Services Payment Methods Software Review Payments 88

BetterCloud

JULY 18, 2023

There’s a lot to think about when making an investment in a new SaaS management platform. So here, we’ll go over: The definition of time to value and why it’s crucial How to evaluate a SaaS management platform’s time to value What helps BetterCloud customers speed time to value to quickly achieve a positive return on investment.

Operational efficiency. 52

Operational efficiency. Scale Identity management Technical Support 52

Valuize Consulting

JULY 13, 2022

To help you achieve this organizational unity and operational efficiency, Valuize’s Founder & CEO, Ross Fulton, spoke with CS Operations pioneer, Mary-Beth Donovan. Q: CS Operations shouldn’t be designing and engineering the strategy, data and insights in isolation. What is the business going to invest in?

Interviewing 52

Interviewing Engineering Scale Revenue 52

User Pilot

JANUARY 26, 2021

For us at Userpilot-and for many in the SaaS industry-our the customer journey map looks something like this: Source: Userpilot.com -See where your users might be getting stuck in your customer journey with a free product adoption consultation. Schedule a free consultation today! Or: Join our free email course! Acquisition (Aha!

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98

Valuize Consulting

OCTOBER 28, 2021

Enterprises need to invest in the right team, technology and resources to achieve sustainable growth that drives Net Dollar Retention. . This can be a very costly mistake to make, as under-investing can potentially cause more harm than good. Successfully scaling through automation is both a technical science and an art.

Scale 52

Scale Engagement Scaling Technical Advisors 52

SaaStr

AUGUST 15, 2020

So it’s about operational efficiencies, productivity gains, digital experiences and making sure we’ve captured those. And I think for CSMs that are watching you do have to plot a course to having value either in the product knowledge or domain knowledge or being consultative or whatever.

Payment Methods 205

Payment Methods Merchant Services Scale Payments 205

Sales Hacker

NOVEMBER 10, 2020

We actually brought in a CEO for our series B, Eric Holston, and Eric was operational efficient. So you always want to make sure that anyone that was coming into the business just knew what we were about, what we’re going to do, how we’re going to take over the world, but the operational efficiency.

VP of Engineering 74

VP of Engineering Scale Development Team Review Technical Review 74

ChurnZero

JANUARY 13, 2023

Ed Powers , principal consultant, Service Excellence Partners. Company-wide operational efficiency initiatives will force CS leaders to take a hard look at their teams, tools, and customer journeys. Do they have top performers in place who are operating efficiently and driving value?

Trends 98

Trends Customer Success Sales Hiring Scale 98