User Pilot

APRIL 7, 2022

How do you perform UX analysis for SaaS and make data-driven decisions? It enables you to spot friction points in the customer journey and make it seamless to optimize conversion rates and customer experience with your product. There are three popular methods of doing qualitative UX analysis : One-on-one customer interview.

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SaaStr

AUGUST 9, 2019

Prior to Kustomer, Vikas spent over 20 years implementing, consulting, marketing, and selling CRM and ContactCenter solutions with companies like LivePerson and Oracle. In Today’s Episode We Discuss: * How Vikas made his way into the world of SaaS and came to be at the rocketship that is Kustomer. * What is a good payback period? *

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SaaS Payments Cloud Technical Review Scale 132

SaaStr

DECEMBER 17, 2019

Happy post lunch interview. This is Zach from Plaid and I guess … well, it’s interesting because you’re not a SaaS company, we’re at Saastr … but we’ll talk about what it’s like to not be a SaaS company at SaaStr. Zach : SaaS-ish. Ari : SaaS-ish. Ari : All Right.

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Payments SaaS Payments Banking Underperforming Technical Team 147

Chart Mogul

SEPTEMBER 19, 2019

SaaS founders and operators need help structuring and understanding the importance of sales basics. It’s a collection of your processes and practices that help you achieve your sales targets and continually improve your sales organization. And now, some on the how and the who : How is sales involved in that process?

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Sales Hiring Scale Sales Recruiting Startup 93

Sales Hacker

FEBRUARY 5, 2019

Related: The SaaS Executive’s Guide To Building A Winning Go-To Market Strategy. Your Product Management team should start the Customer Development process again and interview prospective Enterprise customers to find out if they have the problems you currently solve. Real Service-Level Agreements that you can actually meet.

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SaaS Payments Sales Hiring Payments Enterprise 58

SaaStr

JULY 9, 2019

More than half of Kenya’s GDP is now transacted through a mobile, through arguably the most successful mobile banking and payment system called M-Pesa. However, back in 2013, in my previous career as a strategy consultant, I was doing a lot of work with telecoms companies in South Africa. For example, in Kenya.

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Scale Sales Recruiting Scaling SaaS Payments 162

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. In Today’s Episode We Discuss: * How Krish made his way into the world of SaaS and came to found one of India’s fastest growing SaaS companies in Chargebee?

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Scale SaaS Payments Sales Recruiting Payment Services 128

OPEXEngine

MAY 4, 2021

Coming up through the public accounting or consulting ranks, by contrast, practically sells itself, because it tells potential employers you’ve mastered the technical aspects of accounting from a best-practices standpoint. Hopefully it will be communicated during the interview process. ” Many leadership paths. .

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Payment Services Finance Communication Strategy 52

wepay

JULY 5, 2018

Hiring for SaaS companies is difficult. The series covers initial hiring, building a company that people want to work at, what to look for in employees, who to hire, writing a job description, building a hiring process, interviewing process, and onboarding process. “In

Customer Success 40

Customer Success SaaS Payments Scale SaaS 40

Navint

FEBRUARY 20, 2019

To read more about Sean’s background from this interview, click here.). What made you want to be a part of this consultancy? I’ve worked with Navint over the last five or six years, and they are the only consulting company that I’ve seen that has a specific focus on recurring revenue.

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Payments Technology Scale Revenue 53

SaaStr

AUGUST 6, 2020

In Today’s Episode We Discuss: * How Chen made his way into the world of SaaS and came to found the leader in account payables with Tipalti. * How can SaaS companies have variable pricing mechanisms without disincentivizing usage? Below, we’ve shared the transcript of Harry’s interview with Chen. How can this be done?

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Sales Hiring Payment Services Payment Solutions SaaS Payments 233

SmartKarrot

AUGUST 11, 2021

The same is true for companies who are dealing in SaaS products. The lifeblood of the SaaS business is its customers. However, at times, a SaaS customer is not happy with your product or service and may decide to unsubscribe, which is really disappointing. And nearly 60% switch companies based on poor customer service.

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SaaS Payments Churn Underperforming Technical Team Payment Methods 19

Intercom, Inc.

OCTOBER 29, 2020

We’ve decided to do something a little bit different this week, and today’s episode won’t be an interview where I interview Des or vice versa, it’s just going to be a conversation between the two of us. After college, I went to work at the Boston Consulting Group, BCG, which was my first experience in business.

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Payment Solutions Payment Methods Underperforming Technical Team Sales Hiring 209

Chart Mogul

SEPTEMBER 19, 2019

SaaS founders and operators need help structuring and understanding the importance of sales basics. It’s a collection of your processes and practices that help you achieve your sales targets and continually improve your sales organization. And now, some on the how and the who : How is sales involved in that process?

Sales Hiring 52

Sales Hiring Scale Sales Recruiting Startup 52

Sales Hacker

SEPTEMBER 10, 2020

Face-to-face consultations went out of the window. We analyzed the data from over 502 B2B sales teams and hosted interviews with dozens of market leaders. more of their time browsing SaaS sites. Or perhaps you can handle a lot of the onboarding and customer success process online. Let’s get started. Unlock New Technology.

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B2B Sales Payment Methods SaaS Payments 64

FastSpring

OCTOBER 12, 2023

In Dave’s words, “What is it about your product or service that the users say in their own words they love ?” I think SaaS businesses and subscription businesses are particularly bad at having vague, waffley headlines on their homepages,” he states. Stream the entire conversation or read the highlights below. Jump to highlights.

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Payment Methods SaaS Payments Payment Solutions Payments 169

Incredo

DECEMBER 3, 2019

Or maybe you are curious whether Christmas marketing works at all? We have interviewed tens of SaaS community members to understand how they perceive SaaS Christmas promotions. What does it mean for your SaaS? And we do not really fit perfectly with our SaaS.

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SaaS Payments Payment Methods Payment Solutions Payments 44

User Pilot

JANUARY 15, 2021

The Best Product Analytics Tools for SaaS. Product analytics is the process by which you collect, inspect and analyze data about users’ interactions with your product. In the SaaS world, the overwhelming majority of your users’ interactions with your company take place through your product. But look out for vanity metrics !

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SaaS Payments Payment Solutions Payments Underperforming Technical Team 64

Sales Hacker

MARCH 2, 2020

Strategy and Process. Sales Enablement. The Sales Enablement Playbook. Enablement Mastery. Blueprints for a SaaS Sales Organization. Applying a sales methodology to your selling gives you a tried and true advantage, and enables you to plan your work and work your plan. Insight Selling. Spear Selling.

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Scale Sales Hiring Sales Recruiting Payment Methods 141

wepay

JANUARY 17, 2018

A key phase for any SaaS or software platform business is when they move beyond the idea, startup and product fit stages of their business to growing successfully. The stages of a SaaS company. The Chargify blog discusses the various stages of SaaS startup growth and takes a stab at codifying them. Grow fast or die slow.

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Payments Payment Solutions Growth Hacking Startup 40

SmartKarrot

MARCH 8, 2022

Her blog posts continue to serve as a valuable resource for people who seek to understand and master customer success processes. A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Amarachi Ogueji. Anita Toth. Annette Franz. Christina Crawford Kosmowski.

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VP of Engineering Customer Success Scale SaaS Payments 21

SaaStr

AUGUST 15, 2020

This dynamic trio of SaaS experts share how to stay customer-centric and set yourself apart in today’s rapidly changing environment. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company. So really well said.

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Payment Methods Merchant Services Scale Payments 201

Baremetrics

MARCH 31, 2020

In this article, we’re going to break down a simple three step process you can use to analyze your churn. Churn analysis is the process of using data to understand why your customers have stopped using your product or service. This approach works well in the early stages of your SaaS company. Short, clear and simple.

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Churn SaaS Payments Pricing Payment Services 122

OpenView Labs

MAY 29, 2020

You may need a third party to do these interviews for you so that customers feel like they can be completely open. Maybe they need new products and services, or adjustments to what you’ve been offering. Reduce upfront/adoption costs and offer flexible payment terms. You’re there to listen.). Trim unprofitable lines.

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Payment Methods Marketing Sales Hiring Advertising 54

SaaStr

MARCH 3, 2020

And so, I consult and advise for startups about 35 startups over the last three, three and a half years. So you look at companies, Top 10 SaaS companies in history, none of those companies got their first VP of Sales wrong. So I have a process, sort of a checklist. So I was their first employee in the United States.

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Sales Hiring Sales Recruiting Scale CTO Hire 156

Sales Hacker

JANUARY 21, 2020

We’ve got an interview with Angus Davis. Today’s sponsor is Outreach , the leading sales engagement platform that enables sales reps to humanize their communications at scale, from automating the soul-sucking manual work that eats up selling time to providing action-oriented tips on what communications are working best.

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Payment Methods Scale CTO Coach SMB 55

SaaStr

OCTOBER 4, 2019

In Today’s Episode We Discuss: * How did Jeppe make his way into the world of startups and SaaS with his becoming CFO @ Tradeshift? Below, we’ve shared the full transcript of Harry’s interview with Jeppe Rindom. I come from management consulting and I worked with large companies for quite a few years. Loving our podcast content?

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Scale SaaS Payments SMB Sales Hiring 121

FastSpring

FEBRUARY 23, 2023

That’s the philosophy behind SEM International , the firm he founded that specializes in multilingual internationally-based digital marketing services. I interviewed Michael about successful global marketing strategies. Stream the Episode Highlights From The Interview 1. Learn more about our localized branded checkout.

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Payment Solutions SaaS Payments Strategy Software 126