Intercom, Inc.

OCTOBER 19, 2022

We protect it throughout its lifecycle with robust security practices, tailored role-specific staff training, and rigorous compliance with regulations. Before a vendor is procured, our IT, legal, and security teams review their security and data privacy practices in full. Explore other articles in the series. Employee security.

compliance 138

compliance Data Software Review Scale 138

Payrix

APRIL 10, 2024

Your product is your bread and butter, and as a verticalized software company, you know just how important a tailored, industry-specific application is to your end user. User experience has become a cornerstone in shaping the world of SaaS.

Merchant Services 130

Merchant Services Payment Services SaaS Payments Payments 130

Neil Patel

OCTOBER 7, 2020

Enter employee scheduling software. Which employee scheduling software is the best? Find out my top picks and read my in-depth reviews of each one below. Find out my top picks and read my in-depth reviews of each one below. The Top 6 Options For Employee Scheduling Software. Time Tracking Functionality.

Software Review 145

Software Review Software Systems Review Sales Recruiting 145

User Pilot

OCTOBER 20, 2024

Gamification onboarding and the right user onboarding software can turn your product experience into something enjoyable. Increases customer retention : It creates a sense of accomplishment and connection to the product, significantly enhancing customer loyalty. But it doesn’t have to be that way. Source: Strava.com.

Onboarding 102

Onboarding Engagement Software Review Retention 102

FastSpring

DECEMBER 9, 2022

SaaS billing software automates one or more of the various aspects of the recurring billing process — payment processing, fulfillment, dunning, and more. With many payment processors, you’ll need additional software to manage complex recurring payments, taxes, chargebacks, dunning, and more. 3 Subscription Management Software.

Payment Services 147

Payment Services Merchant Services Payment Methods SaaS Payments 147

BetterCloud

FEBRUARY 3, 2025

The rapid rise of software has brought incredible flexibility and innovation, but it also creates new challenges. Due to heavy reliance on software, organizations have to put together a proper SaaS governance strategy that works for them to avoid security risks and reduce SaaS sprawl. Safeguarding it is paramount.

Government 52

Government Technical Review Systems Review Software Review 52

Payrix

OCTOBER 1, 2024

In the latest episode of PayFAQ: The Embedded Payments Podcast, host Ian Hillis sits down with Candice Raybourn, Head of Partner Activation at Payrix and Worldpay for Platforms, to discuss the crucial topic of PCI compliance. Candice underscores the financial and reputational risks associated with non-compliance.

Payment Services 113

Payment Services Merchant Services Payments compliance 113

Stax

MARCH 18, 2025

To choose the right payment processing solution for your business, you need to evaluate your business needs, evaluate security and compliance standards, and evaluate different payment processors based on pricing, features, customer support, and scalability. Talk to sales What is a Payment Processing System?

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Solutions 88

BetterCloud

JANUARY 15, 2025

Taking advantage of an apps coding mistakes, rogue actors can inject malicious programming code into a web page that a user interacts with. Compliance violations: Lack of compliance to documented security and privacy policy as well as legal and industry standards can result in legal fees, fines, and reputational damage.

Payment Solutions 52

Payment Solutions Payment Services SaaS Payments Payment Methods 52

Scytale

SEPTEMBER 3, 2024

Many organizations struggle to find a clear path to HIPAA compliance. They are constantly led off course by trying to understand the complicated terminology, policies and requirements surrounding compliance. They frequently fall short due to misinterpreted jargon or changes in policies and ‘close enough’ is becoming good enough.

Payment Services 98

Payment Services compliance Technical Review Healthcare 98

Stax

JANUARY 28, 2025

Once they tap the button to initiate a payment, the one-click checkout system will send a one-time passcode to a pre-registered device and complete the transaction once the code is inputted. Your testing should check for security compliance, technical performance, and mobile responsiveness.

Payment Methods 68

Payment Methods Payment Services Merchant Services SaaS Payments 68

How To Buy Saas

MAY 21, 2025

Modern ATS software automates tedious tasks like job posting, resume screening, and interview scheduling, freeing HR teams to focus on engaging with candidates. From cloud-based SaaS solutions to on-premise enterprise software , businesses worldwide are leveraging ATS technology to build efficient, fair, and scalable hiring pipelines.

Systems Review 52

Systems Review Sales Recruiting Sales Hiring Technical Review 52

User Pilot

MARCH 9, 2025

According to Harvard Business Review, 80% of new products fail, primarily because companies fail to conduct proper customer research. For instance, qualitative data calls for content analysis or thematic coding, whereas quantitative data requires statistical methods. Retention: Churn rate, customer lifetime value.

SaaS 83

SaaS Social Media Interviewing Scale 83

How To Buy Saas

MAY 28, 2025

Users see richer, context-aware features (like smarter chatbots or code assistants) that boost satisfaction and retention. For instance, a robust orchestrator handles retries and model switching behind the scenes, so engineers dont need to code fallback logic. Security and Compliance: Orchestration centralizes data governance.

Artificial Intelligence 53

Artificial Intelligence Underperforming Technical Team AI Search Scale 53

Stax

AUGUST 22, 2024

PayFacs handle risk assessment, underwriting, settling of funds, compliance, and chargebacks which exposes them to greater potential risks. Major risk factors for PayFacs include fraudulent transactions, merchant credit risk, regulatory compliance, and operational risks. The due diligence doesn’t stop at onboarding.

Merchant Services 88

Merchant Services Payment Services Payfac SaaS Payments 88

User Pilot

AUGUST 18, 2024

Trying to optimize these deliverables without using click tracker software is a gamble—you end up guessing what works and what doesn’t. TL;DR Click tracking software records and visualizes user interactions, such as clicks, scrolls, or screen taps on a website, app, or email. Try Userpilot. Get a demo. A/B testing tools.

Software Review 102

Software Review Software Scale User Experience 102

Clouded Judgement

MARCH 22, 2024

Every week I’ll provide updates on the latest trends in cloud software companies. Enterprise software businesses strive for 90-95% gross retention (generally the percent of revenue that sticks with you vs churns altogether), with net expansion in the 120%+ range (the aggregate change in expansion - contraction - churned revenue).

AI 190

AI Cloud Revenue Technical Advisors 190

User Pilot

MAY 7, 2024

These include but aren’t limited to: No code builder. No code builders give small teams the capacity to create engagement campaigns without needing coding knowledge. Scenes are Airship’s no-code in-app guidance tool, enabling teams to create in-app guides without requiring extensive coding knowledge.

Software Review 104

Software Review Technical Review Software Scale 104

FastSpring

JANUARY 27, 2022

How SoStocked increases retention through grandfathering existing customers into lower prices. Note: Our SaaS billing software can support all common SaaS subscription billing models. Let someone else manage VAT, sales taxes, and compliance. Learn more here. 5 SaaS pricing models to consider. How do we know this?

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

Full Session

DECEMBER 23, 2024

In this article, we will help you find the best Mouseflow alternative that can help you dig deeper into user behavior, satisfaction, and retention. Pendo: Product experience and digital adoption software with in-app guides, feature usage tracking, and user feedback collection to improve product adoption. Pricing starts at $39/month.

Payment Services 52

Payment Services Payment Solutions Software Review Underperforming Technical Team 52

User Pilot

JULY 21, 2024

In this article, we’ll break down Userpilot’s pricing plans and review all the features you can find when you choose your specific pricing plan. Starter provides 3 seats, application keys for 1 application, unlimited domains, and a year of data retention. Security Audit & Compliance ( SOC 2 Type 2 and GDPR).

Technical Review 104

Technical Review Pricing Software Review Enterprise 104

Subscription Flow

OCTOBER 2, 2024

This may happen due to a variety of reasons, which we will explore shortly. These businesses invest a lot in sales, customer retention strategies and advanced billing software to grow their bottom line. An effective revenue retention strategy begins by identifying the reasons behind revenue leakage.

Payments 105

Payments Payment Features Payment Services Payment Solutions 105

Andreessen Horowitz

OCTOBER 4, 2023

However, if a company has backing from a venture capital firm, we would recommend that they meet with their venture firms first to review the firm’s existing relationships and/or to get recommendations for lenders based on the company’s stage and preference. Leveraging your VC’s relationships can help with initial warm conversations.

Outsourcing Services 129

Outsourcing Services Software Review Scale Banking 129

User Pilot

NOVEMBER 25, 2023

Looking for a good retention analytics tool and wondering which one of Heap, Amplitude, and Mixpanel is the best option for your SaaS company? There are plenty of tools for retention analytics on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Retention 85

Retention Software Review Technical Review Scale 85

FastSpring

MARCH 3, 2023

FastSpring: Subscription Management, Payment Processing, and Much More for SaaS Companies FastSpring offers several options for subscription management (which we discuss below) , however, it’s more than just a subscription management platform — we’re the Merchant of Record (MoR) for software companies. Sales tax, VAT, and GST compliance (i.e.,

Payment Services 142

Payment Services Payment Features Merchant Services Payments 142

User Pilot

FEBRUARY 28, 2024

Funnel tracking software can solve this problem. Unlike sales funnel software, funnel-tracking tools track numerous funnels such as goal completion, conversion , and review funnels. Unlike sales funnel software, funnel-tracking tools track numerous funnels such as goal completion, conversion , and review funnels.

Payment Solutions 105

Payment Solutions Data Analysis Software Review SaaS Payments 105

User Pilot

MARCH 30, 2025

Ask users to leave reviews on the app store to add social proof to your app. Asking current users to review your app to increase trust and encourage the algorithm to display your app to more users. comparison posts, product lists, reviews, etc.) Use referrals to encourage users to refer your app to others.

Mobile 66

Mobile Acquisition Software Review Social Media 66

FastSpring

NOVEMBER 4, 2021

We recently spoke with several software developers and asked them what they thought about protecting customer information and preventing data breaches during checkout. Aside from using SSL certificates and ensuring your website is PCI-DSS compliant, here are seven other ways software developers can create a more secure checkout.

Payment Methods 146

Payment Methods Payment Services Merchant Services Payment Features 146

User Pilot

FEBRUARY 28, 2024

The benefits of using Pendo Engage include its custom themes, flexible dashboards , multi-platform analytics, 50+ integrations, and the fact that you don't need to write any code to utilize its features. Pros of using Pendo Engage There are quite a few benefits to using Pendo Engage as your adoption platform: No-code.

Software Review 105

Software Review Engagement Technical Review AI 105

Stax

MAY 30, 2024

Field service management software is a system that helps a company monitor and coordinate their employees’ activities off the company’s premises. The software allows managers to view and modify work schedules, orders, inventory, invoices, customer account records, and other records in the database.

Payment Solutions 88

Payment Solutions Payment Services Merchant Services SaaS Payments 88

User Pilot

AUGUST 31, 2023

The key differences between Heap and Google Analytics 4 (GA4) are: Heap automatically tracks everything through code installation while GA4 combines both auto-collected and user-defined events. Heap offers relatively simple installation via a code snippet for auto-collecting events. What is Heap?

Software Review 104

Software Review Technical Review Underperforming Technical Team Retention 104

Clouded Judgement

NOVEMBER 10, 2023

Every week I’ll provide updates on the latest trends in cloud software companies. There are many limiters here - data security and compliance are big ones. ” Now that we’re getting through this initial wave of experimentation and AI buildout, there’s quite a bit of sticker shock when the OpenAI bills come due!

Cloud 190

Cloud Artificial Intelligence GCP(Google Cloud Platform) AI 190

User Pilot

MARCH 11, 2024

Looking for an effective retention analytics tool and wondering if Mixpanel is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Mixpanel is the ideal choice for your retention analytics needs. Looking for a Better Alternative for Retention Analytics?

Software Review 52

Software Review Retention Technical Review Systems Review 52

Stax

JANUARY 8, 2024

For SaaS companies, becoming a payment facilitator (or PayFac) offers a ton of advantages—including but not limited to—boosting retention and profitability while exercising greater control over the customer experience. They must also ensure that sub-merchants are compliant with the regulations set by card companies, e.g. PCI compliance.

Merchant Services 88

Merchant Services Payfac Payment Services SaaS Payments 88

User Pilot

JULY 6, 2023

TL;DR SurveyMonkey is a feedback software that can build multiple types of surveys including employee engagement, Net Promoter Score , customer satisfaction surveys , product testing, and event feedback. Pros & Cons Pros: You don’t need to code to get the most out of it. Hubspot feedback software. What is SurveyMonkey?

Payment Solutions 98

Payment Solutions Payment Methods Software Review Payments 98

User Pilot

MARCH 14, 2024

Looking for an effective retention analytics tool and wondering if Userpilot is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your retention analytics needs. Cohort analysis : Analyze retention trends using cohort tables.

Software Review 52

Software Review Retention Technical Review Systems Review 52

How To Buy Saas

DECEMBER 20, 2024

Most SaaS businesses prefer to manage their accounting processes through cloud-based software solutions, but even for that you need to know the nitty-gritties of SaaS accounting. Businesses can also get help from billing software and solutions to ease this process.

Payment Services 52

Payment Services SaaS Payments Payment Solutions Payment Features 52