Intercom, Inc.

MARCH 8, 2018

In a time where buyer behavior has rendered cold calling nearly obsolete, successful sales prospecting begins with using tools like live chat and social media to build relationships. He’d go on to become the VP of Sales at Sprinklr, guiding the company through its own high growth period, before striking out on his own.

Social Media 186

Social Media Scale Sales Hiring Sales Recruiting 186

User Pilot

APRIL 30, 2024

Software as a Service offers specialized tools for product growth , CRM, project management, ERP, collaboration, financial management, customer service, and marketing automation. Typeform offers interactive surveys , customization options, and logic jumps for engaging and versatile online interactions.

SaaS Payments 83

SaaS Payments Payment Services Payment Methods Payment Solutions 83

Tom Tunguz

OCTOBER 1, 2015

As a seed stage company grows, hires a sales team and deploys the product to more customers, the signs of customer pull evolve. Product engagement remains high. The company transitions from pilots with friendly customers to product sales. As a result of these fast sales cycles , sales people exceed their quotas substantially.

Sales Recruiting 100

Sales Recruiting Sales Hiring Social Media compliance 100

Sales Enablement, SaaS and Growth

AUGUST 22, 2017

In my sales enablement role at HubSpot I'm truly privileged to partner with over 100 sales professionals that are at the top of their game and only want to get better. Working with sales reps that want to succeed and push each other to do better is a joy. Revenue trumps all else and sales enablement has to contribute to that.

Sales Recruiting 122

Sales Recruiting Sales Sales Enablement Underperforming Technical Team 122

ChurnZero

JANUARY 26, 2021

So how can CSMs engage with their customers in an outcomes-oriented way? . Finally, because this is a customer-facing tool, we won’t be using it to document internal strategies for engaging and growing a customer account. That information is captured in an Account Plan which is a different exercise and tool altogether. .

Customer Success 98

Customer Success Sales Recruiting Sales Hiring Management 98

Chart Mogul

FEBRUARY 25, 2021

But an actual community of active and engaged people, in conversation not just with the company but with each other, is hard to create, harder to build and just as difficult to keep. We also made a firm decision to ban our sales team from the community. Recruitment. 10 more are currently in active sales conversations.

Sales Recruiting 80

Sales Recruiting Scale SaaS Branding 80

User Pilot

NOVEMBER 30, 2023

How do you recruit your interviewees? For example, the customer support and success teams deal with customer problems on a daily basis, so they can help you improve user experience, while the sales team can give you ideas for new features that customers are looking for. Spotting market gaps: interview invite. Don’t stop there!

Underperforming Technical Team 91

Underperforming Technical Team Marketing Market Research Outsourced Development 91

Baremetrics

OCTOBER 8, 2021

It could be that you offer discounts for the first few months of service or you give credit to paying customers if they recruit another client. Baremetrics brings you metrics, dunning, engagement tools, and customer insights. Sign up for the Baremetrics free trial and start managing your subscription business right.

Payment Services 94

Payment Services Payments SaaS Payments Payment Features 94

Chart Mogul

FEBRUARY 25, 2021

But an actual community of active and engaged people, in conversation not just with the company but with each other, is hard to create, harder to build and just as difficult to keep. We also made a firm decision to ban our sales team from the community. Recruitment. 10 more are currently in active sales conversations.

Sales Recruiting 52

Sales Recruiting Scale SaaS Branding 52

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. And at the risk of giving you a full Stripe sales pitch, don’t worry, that’s in my other talk. The exchange of value.

Scale 148

Scale Payment Services Payment Methods Scaling 148

SmartKarrot

FEBRUARY 9, 2023

Role: Head of Customer Success Location: San Francisco, CA, United States Organization: Ikigai As the Head of Customer Success, you’ll manage the onboarding of new clients and ensure a smooth transition from sales. Manage, assess, and enhance the tools, communications, and procedures supporting customer teams.

Customer Success 19

Customer Success Sales Recruiting Technical Review Outsourced Development 19

SaaStr

MARCH 18, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. And at the risk of giving you a full Stripe sales pitch, don’t worry, that’s in my other talk. The exchange of value.

Scale 115

Scale Payment Services Payment Methods Sales Hiring 115

SmartKarrot

FEBRUARY 21, 2023

To provide high levels of customer satisfaction, recruit and train the best customer success managers. Provide Customer Success Teams with leadership and mentoring to keep them inspired, engaged, and motivated. Expand the support organisation to offer worldwide, cross-product line, and multi-channel product assistance.

Customer Success 19

Customer Success Merchant Services Sales Recruiting Sales Hiring 19

SmartKarrot

FEBRUARY 8, 2023

Ensure compliance with regulatory requirements impacting customer success teams. Work collaboratively with and influence other departments, especially Product and Sales, to promote customer satisfaction and achieve business unit and company goals. Maintain in-depth knowledge of our brand, product, systems, and policies.

Customer Success 19

Customer Success Sales Recruiting Scale Outsourced Development 19

ProfitWell

OCTOBER 1, 2019

Chances are, that plan will fall short on actually retaining and recruiting top talent. To promote your culture beyond your careers page, think about things you can do further up the funnel to engage prospective candidates because most of the talented people in the job market are not currently looking for jobs. Compliance.

Company Culture 40

Company Culture Sales Recruiting Scale Software Review 40

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. But not all SaaS products are alike. What is Vertical SaaS? What is Horizontal SaaS?

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

SmartKarrot

JULY 13, 2021

Work with the sales, engineering and product teams to deeply understand our entire customer journey and find areas for optimization. Apply here: [link] Role: Director of Customer Success Location: Miami-Fort Lauderdale Area, US Organization: ShipMonk As a Director of Customer Success, you will lead and manage a team of 8-10 Sr.

Merchant Services 10

Merchant Services Customer Success Sales Recruiting Scale 10

SaaStr

AUGUST 8, 2023

The Accounting Team Responsibilities: Financial recording and reporting Compliance, Audits Accounts Payable/Accounts Receivable Tax, Treasury Your accounting team makes sure every financial transaction is recorded correctly and categorized. This role can be recruited through headhunters or your network.

Scale 179

Scale Finance Outsourcing Services Sales Recruiting 179

SmartKarrot

APRIL 13, 2020

The Atlassian Corporation has reached billions in revenue even without an enterprise sales team, all by creating user-friendly software development, team collaboration, project management tools including JIRA and Confluence. Customer Support. A prodigy for professionals, LinkedIn will soon be celebrating its 17-year anniversary.

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

Intercom, Inc.

SEPTEMBER 26, 2019

In the summer of 2015, Box co-founder Aaron Levie recruited Jeetu Patel to create an open platform where developers could build Box content management into their own products. From there we actually built some enterprise capabilities that customers wanted around governance and compliance. We joined CNCF about a year or so ago.

Underperforming Technical Team 170

Underperforming Technical Team Marketplace as a Service Outsourced Development Development 170

SaaStr

JANUARY 10, 2020

Does Bob agree with the notion that channel sales have completely died in the world of SaaS? In the early days, partnerships can be a distraction, how does Bob determine between right and wrong when determining whether to engage in a partnership? Or hey, we missed our sales numbers last quarter, it’s got to be a management issue.

Sales Hiring 132

Sales Hiring Scale Outsourcing Services CTO Hire 132

Sales Hacker

MARCH 2, 2020

And for leveling up your sales skills, nothing beats a good sales book. So what are the best sales books for helping you reach peak performance? Have been recommended by sales professionals. Here’s how you can find the sales books that are most relevant to you. Here they are… The 97 Best Sales Books in 2020.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

Sales Hacker

OCTOBER 7, 2021

Women in sales often have a polarizing experience. In the Sales Hacker video series Aha Moments , I asked 10 women: “What is one ‘aha moment’ you’ve had in your sales career?”. The conversations that followed were so authentic and encouraging that we decided to expand this conversation to other badass women in the sales world.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

Sales Hacker

APRIL 1, 2019

This week on the Sales Hacker podcast, we interview world famous sales expert, consultant, trainer, and thought leader Keenan. Why sales is contextual and how to leverage context in the right way. Why sales is contextual and how to leverage context in the right way. Subscribe to the Sales Hacker Podcast.

Sales Recruiting 80

Sales Recruiting Sales Hiring Scale Sales 80

SaaStr

APRIL 3, 2020

In Today’s Episode We Discuss: * How Anthony made his way into the world of SaaS starting in the sales team at Box and how that led to his entering the world of marketing and creating the customer success category. * Why did Anthony and Front decide now was the right time to engage with billboards?

Sales Recruiting 169

Sales Recruiting Sales Hiring Scale Branding 169

SaaStr

AUGUST 7, 2020

359: The Secrets to Vertical Growth, What it Really Takes to Build a $1B SaaS Company with Matt Garratt, SVP, Managing Partner @ Salesforce Ventures, Trisha Price, Chief Product Officer @ nCino and David Schmaier, CEO & Founder @ Vlocity. They need fewer sales as a percentage of overall employees.

Payment Solutions 148

Payment Solutions Pricing Payments Payment Services 148

Sales Hacker

DECEMBER 8, 2017

The race to the 2017 finish line is in full throttle – While last minute closed deals are still trickling in, B2B organizations are researching how to shape next year’s sales strategy to align with the top sales trends that are expected to emerge in 2018. Top 2018 Sales Trends & Predictions – Strategic Headlines.

Scale 96

Scale Technical Review Outsourcing Services Sales Hiring 96

SaaStr

AUGUST 22, 2020

Centralized HQs with all the perks and amenities “under one roof” have traditionally been used as recruiting tools to attract and retain top talent. And honestly, we’re limiting ourselves by proximity on recruiting a diverse best-in-class team. This will be a really strong indicator of retention and recruiting.

Sales Recruiting 146

Sales Recruiting Cloud CTO Hire Scale 146

SaaStr

NOVEMBER 19, 2019

Then I went over to the sales department. The demo is the sale and we close everybody in month. Nancy Ham : Things like patient relationship management, ways to engage the patient clinically between visits, now referral relationship management. The first thing you bring in your playbook on sales.

Scale 166

Scale SMB VP of Engineering Leadership 166

SaaStr

MARCH 31, 2024

And then the second question which you brought up, which I think is a tough one, which is if you hire someone that doesn’t have an HR background or comes out of a recruiting or other background, and they don’t have a background in diversity inclusion, how should you approach that as a CO and think about that?

Part-Time CTO 260

Part-Time CTO CTO Hire CTO Coach CTO 260

SaaStr

JULY 5, 2021

You can launch new products, you can be better at recruiting, you can speak at SaaStr and so much more. Other great engineers or great sales people? The answer is obvious, you’re going to likely hire super engineers and very mediocre sales people. This is also true when running a company. I cannot stress this enough.

Part-Time VPE 255

Part-Time VPE Sales Hiring Underperforming Technical Team Outsourcing Services 255