BetterCloud

JANUARY 15, 2025

Compliance violations: Lack of compliance to documented security and privacy policy as well as legal and industry standards can result in legal fees, fines, and reputational damage. Unknown SaaS apps lurking around your SaaS environment jeopardize security posture and compliance with government and industry regulations.

Payment Solutions 52

Payment Solutions Payment Services SaaS Payments Payment Methods 52

User Pilot

MAY 27, 2025

WalkMe Mobile is most suited for large enterprises and compliance-heavy industries. Based on verified Gartner reviews , the majority of its customers use WalkMe to support internal business apps, large-scale field operations, and app rollouts across thousands of employees or users. Who is WalkMe Mobile best for? More Intuitive.

Mobile 75

Mobile Software Review Technical Review Pricing 75

FastSpring

NOVEMBER 9, 2023

Elevate Your Business With FastSpring Contextual Customer Churn: Turning the Tide With Proven Retention Strategies The Only Thing That’s Constant With Tax Law Is Change Need FastSpring support? Visit our Support page. Ensure that your website has robust security measures in place to protect customer data.

Payment Methods 78

Payment Methods Customer Support Payments SaaS Payments 78

Stax

MARCH 18, 2025

To choose the right payment processing solution for your business, you need to evaluate your business needs, evaluate security and compliance standards, and evaluate different payment processors based on pricing, features, customer support, and scalability. Can it support new payment methods as your business grows?

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Solutions 88

Subscription Flow

OCTOBER 16, 2024

Compliance with financial laws Calculating your tax, and then making sure that you are compliant with all the relevant tax laws is something that you have to do often. If you sign up with a billing software that cannot auto-generate reports for you, or ensure compliance, you would have to consider migration.

Payment Services 59

Payment Services Payment Solutions Payment Features SaaS Payments 59

FastSpring

MARCH 15, 2021

You have to create a subscription-friendly product, infrastructure, marketing plan, and customer retention plan. Stronger Customer Relationships. The subscription model naturally shifts your focus from customer acquisition to customer retention. Get Your customers’ perspective. Easier to Scale.

Payment Features 147

Payment Features Payment Services Subscription Payment Solutions 147

Payrix

JULY 17, 2024

It offers opportunities to remove any points of friction, maintain brand continuity, and design and deliver an ideal overall user experience at every stage — from onboarding to ongoing customer support.

Merchant Services 130

Merchant Services Payment Services Payments Payment Solutions 130

User Pilot

OCTOBER 20, 2024

This is every product manager’s nightmare – an onboarding failure that cripples customer retention. Data security and compliance. Does it successfully achieve your pre-stated goals in customer satisfaction , time to value , user retention , etc.? But your product doesn’t have to be that way!

Onboarding 105

Onboarding Underperforming Technical Team Transportation Scale 105

User Pilot

MARCH 9, 2025

Ensure legal compliance: Obtain security certifications, like SOC2 Type II, and ensure industry-relevant compliance, such as with GDPR or HIPAA, all of which Userpilot’s security standards provide. Customer support interactions: Look for recurring questions and feature requests to discover common pain points.

SaaS 82

SaaS Social Media Interviewing Software Review 82

FastSpring

JANUARY 5, 2021

Global Compliance. Customization. Compliance. Specifically, you need to find a platform that manages compliance for: GDPR. It allows you to conduct business with EU-based customers through your online store. But if you do run into issues, it’s nice to know there’s customer support available.

Payment Methods 124

Payment Methods Payment Solutions Payment Services Payments 124

User Pilot

JUNE 29, 2024

If you have enough developers, product managers , and financial resources, just build a custom product analytics tool. Customizations needed (more customization needs means you may have to build yourself). Security and compliance (consider building if your company handles sensitive data). Get started now.

Technical Support 105

Technical Support compliance Scale User Experience 105

Stax

MAY 5, 2025

In addition to the usual concerns around security and compliance, there’s also the issue of user experience. A bad payment experience can lose customers and damage your brand. Generate repeat business When you make it easier for customers to pay, they’re more likely to do business with you again.

Payments 88

Payments Payment Services Merchant Services Payment Solutions 88

How To Buy Saas

DECEMBER 20, 2024

Expense Management: SaaS companies have to spend often on various aspects like product development, marketing costs, customer support facilities, and much more. Churn Rate The customer churn rate is the percentage of customers you lose in a given month or year.

Payment Services 52

Payment Services SaaS Payments Payment Solutions Payment Features 52

Neil Patel

OCTOBER 7, 2020

This includes things like labor cost management, employee retention, fatigue management, compliance, and more. The Pro version is designed for high compliance industries like corrections, oil and gas, and petrochemical. Shiftboard actually has two different scheduling tools—SchedulePro and ScheduleFlex. Best of all?

Software Review 145

Software Review Software Systems Review Sales Recruiting 145

User Pilot

MARCH 21, 2023

For example, you can use it to analyze retention, build funnels , or create cohorts. It adds unlimited saved reports and saved cohorts, the modeling layer, and email support. It offers advanced security and compliance features and priority support. It offers a wide range of analytics features. Yes and no.

Pricing 98

Pricing Software Review compliance Retention 98

User Pilot

AUGUST 22, 2024

TL;DR Customer onboarding in financial services aims to integrate users into systems and educate them about product features, for example, in the banking sector. Effective client onboarding sets the tone for relationships , ensures regulatory compliance, improves efficiency through digitization, and can serve as a key product differentiator.

Payment Services 111

Payment Services SaaS Payments Onboarding Payment Solutions 111

User Pilot

AUGUST 23, 2024

A step-by-step digital onboarding process in banking : Select customer onboarding software with engagement features, analytics, automation, integrations , and compliance certifications. Welcome new customers and use surveys to gather profiling information to personalize their experience. Let’s explore two main ones.

Banking 105

Banking Onboarding compliance Scale 105

How To Buy Saas

MAY 29, 2025

A customer support platform might auto-generate ticket replies, or a marketing app might use AI to optimize campaign timing and content. Internally, financial institutions automate compliance checks and reporting using AI to parse regulations and identify anomalies. Task Automation: Many SaaS tools add AI-powered automation.

Artificial Intelligence 59

Artificial Intelligence Payment Services Payments SaaS Payments 59

Payrix

APRIL 2, 2024

However, while certain services, like PCI compliance, are universally essential, others may vary in relevance across different verticals. So that’s where marketing led initiatives are going to generally help you get out in front of your customers, create the mindshare, the awareness, so that you can then use a customer success team.

Payments 124

Payments Embedded Payments Merchant Services Payment Services 124

User Pilot

MARCH 29, 2023

It offers customer journey visualization, retention analysis, dynamic audience segmentation , etc. You will get data governance at scale, root cause analysis, and dedicated customer support with the Enterprise plan, which starts at $2,000/month. Let’s start! and starts at $995/month.

Pricing 98

Pricing Software Review Scale Customer Support 98

User Pilot

MAY 21, 2023

You should provide proactive customer service as it creates positive customer experiences , improves customer loyalty and customer satisfaction , and increases customer retention rates. Here are some ways you can be proactive in your customer support: 1. What is proactive help?

Education 98

Education Customer Support Social Media Onboarding 98

User Pilot

APRIL 2, 2025

Protect customer data with the highest compliance standards Every data point you collect represents actual people, so safeguarding it is a must. Props to customer support who helps us resolve issues, spending time investigating issues, jumping on a call, great job. Konstantin L., Mid-Market (51-1000 emp.)

Mobile 65

Mobile Underperforming Technical Team Onboarding AWS 65

User Pilot

JULY 21, 2024

Starter provides 3 seats, application keys for 1 application, unlimited domains, and a year of data retention. Growth has 15 seats, 3 years of data retention, and a staging environment. Enterprise has a custom seat allotment, application keys for multiple applications, and a custom number of years for data retention.

Technical Review 104

Technical Review Pricing Software Review Enterprise 104

User Pilot

MAY 27, 2024

In other words, it lets you recognize and address each customer’s unique needs, making them feel valued and appreciated. Want to learn how to design an effective loyalty segmentation strategy and boost customer retention ? TL;DR Customer loyalty is a measure of how committed customers are to your product or service.

Customer Lifetime Value 105

Customer Lifetime Value Retention User Experience Engagement 105

How To Buy Saas

MAY 21, 2025

All the leading platforms reviewed below like Workable, Greenhouse, and Breezy HR are SaaS solutions that serve companies globally with multi-language support and compliance features (e.g., Customer Support Slowness: Some users report that Breezys support can be slow to respond during peak times.

Systems Review 52

Systems Review Sales Recruiting Sales Hiring Technical Review 52

User Pilot

MARCH 14, 2024

Looking for an effective retention analytics tool and wondering if Userpilot is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your retention analytics needs. Cohort analysis : Analyze retention trends using cohort tables.

Software Review 52

Software Review Retention Technical Review Systems Review 52

User Pilot

DECEMBER 12, 2023

Looking for a good retention analytics tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for retention analytics on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Retention 52

Retention Software Review Technical Review Underperforming Technical Team 52

User Pilot

MARCH 11, 2024

Looking for an effective retention analytics tool and wondering if Mixpanel is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Mixpanel is the ideal choice for your retention analytics needs. Looking for a Better Alternative for Retention Analytics?

Software Review 52

Software Review Retention Technical Review Systems Review 52

User Pilot

DECEMBER 12, 2023

Looking for a good retention analytics tool and wondering which one of Pendo, Appcues, and Mixpanel is the best option for your SaaS company? There are plenty of tools for retention analytics on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Retention 52

Retention Software Review Technical Review Underperforming Technical Team 52

Stax

JUNE 18, 2024

Key benefits of subscription management platforms include compliance with accounting standards, accurate revenue recognition, and reliable financial reporting. Features to look for in subscription software include automated billing, CRM integration, subscription analytics tools, scalability, and 24/7 customer support.

Payment Features 88

Payment Features Payment Solutions Payment Services SaaS Payments 88

User Pilot

OCTOBER 26, 2023

Upsell messages are an excellent way to drive product expansion and increase customer lifetime value. Gamification is a PLG strategy that keeps users engaged and increases user retention. Building a customer community is a way to share the support burden with your users. That’s also how they access support.

Outsourcing Services 103

Outsourcing Services Onboarding Customer Support Customer Lifetime Value 103

Stax

MARCH 6, 2024

Simultaneously, customers appreciate the ability to budget their expenses more efficiently, knowing their commitments in advance. Enhanced customer retention The convenience of a “set and forget” payment model lowers the barriers for customers to continue using a service, fostering loyalty and reducing churn.

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Features 88

User Pilot

MARCH 21, 2023

Cohort analysis gives you insights into the impact of product changes on user retention and how it varies across seasons. Measure user retention through cohort analysis Retention analysis enables you to determine whether or not customers stay with your business and keep engaging with the product regularly.

Management 98

Management Technical Review Outsourced Development Mobile 98

User Pilot

JULY 29, 2024

CSM tools allow businesses to automate various activities, such as sending out messages at particular points in the customer journey or assigning tickets to customer support agents. AI agents – This customer service platform lets you create AI agents to provide instant responses to queries that don’t require human intervention.

Customer Success 105

Customer Success Software Management SaaS 105

User Pilot

AUGUST 27, 2024

Collect zero-party data : Collecting zero-party data allows for more accurate personalization and gives customers control over their data—building more trust. Personalization : Personalizing the user journey increases customer satisfaction , retention, and revenue—it’s no longer optional. How to leverage this insight?

Trends 104

Trends Technical Review Software Review Social Media 104

ChurnZero

JANUARY 13, 2022

Adi Janowitz, Chief Customer Officer, Hibob. “Our customers are our inspiration, and we grow as they grow. Bill Mahoney, Chief Customer Officer, ComplySci. In his new role, Bill will be responsible for ensuring success throughout the customer entire lifecycle, from initial onboarding onward. – West Coast, U.S.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

Stax

MARCH 18, 2025

A key challenge is localizationadapting the product, marketing messages, and customer support to different languages and cultural expectations. Compliance with international industry regulations for sensitive data, such as GDPR in Europe or CCPA in California, is another critical factor.

Scale 117

Scale Payment Services Payments SaaS Payments 117