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Defining CSM-to-Account Ratios: A Lifecycle Design Approach

Valuize Consulting

Defining the right Customer Success Manager (CSM)-to-account ratio is a nuanced challenge. This applies to any customer success focused role assigned a portfolio of accounts. Getting it wrong impacts your Net Revenue Retention (NRR) performance, customer experience, and operational efficiency.

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GTM 152: What’s Actually Working in GTM Right Now: Lessons from Centari, Atrix AI, & Gaiia

Sales Hacker

Atrix AI uses educational AI workshops to qualify buyers, build trust, and stand out in a noisy vendor landscape. Navigating payroll, benefits, and compliance shouldn’t slow you down. Gaiia’s “donut drop” strategy—personally delivering treats to rural ISP offices—created brand awareness and unlocked new pipeline.

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GTM 133: Build your AI Outbound Machine with ChatGPT | Jordan Crawford

Sales Hacker

But my one question is Um, and you mentioned you’ve got this workshop coming up that you, you truly think you can build like a, a go to market program in an hour. Um, what are their customer success patterns? So what defines a customer success, like a really great, happy customers? So pretty amazing.

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We are 14 days away from SaaStr Scale – meet our sponsors!

SaaStr

Gainsig ht works to help businesses build deep and lasting relationships with their customers through their very own Customer Success platform. This platform allows customer-centric businesses to deliver exceptional ex periences everyday. Freshworks.

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Building an intentional sales culture

Chart Mogul

Each person is responsible for their own success and development. Salespeople must go beyond compliance, beyond a sales playbook. One easy way to get your team to lead with value is to help them understand what constitutes a true customer success story. Each salesperson’s independent action must be rooted in value.

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The 5 Best SaaS Conferences in 2024

Scytale

Perhaps it’s a new approach to customer success, an exciting marketing strategy, or a tech solution that could rescue you from spending hundreds of hours on audits and data compliance tasks (hint hint: we’ve got you covered on this one). Streamline your SaaS compliance process and save time with Scytale’s expert support.

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Product Trainer Job Description and Templates

User Pilot

For instance, a product trainer at a healthcare software company might require a deep understanding of medical terminology and clinical workflows, while one at a financial technology company might prioritize experience with financial regulations and compliance training. onboarding new employees and customers on product usage).