SaaStr

SEPTEMBER 11, 2024

It required Lucid to change its product, process, and overall user and administration systems to be able to scale with the customer. It also required them to: Negotiate their first Enterprise customer contract Undergo deep security reviews Once you land your first Enterprise customer, it might be time to build that first sales team.

Scale 300

Scale Scaling Sales Hiring Systems Review 300

SaaStr

NOVEMBER 1, 2022

AI is likely the next platform, dev tools are strategic given the scarcity of developers, cybersecurity is front and center for enterprises, and the data stack is still going strong. The former CRO of a successful prosumer SaaS company shared how they gave away free annual licenses for all new users over and above the ones contracted.

Scale 285

Scale Sales Hiring Underperforming Technical Team Cybersecurity 285

Frontegg

JUNE 9, 2025

It allows organizations to outsource their authentication needs, reducing the burden of managing and maintaining this critical security component in-house. Simplified compliance : AaaS sometimes includes tools to meet regulatory requirements like GDPR, CCPA, HIPAA, data residency, SOC2, or the products might be certified compliant themselves.

Outsourcing Services 52

Outsourcing Services Technical Review Outsourced Development Cybersecurity 52

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. Over the course of the pandemic, Customer Success has cemented itself as a central business driver of growth and profit. Follow Adi on LinkedIn.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

Valuize Consulting

NOVEMBER 19, 2024

Predictive analytics is one such strategy, unlocking powerful insights into customer intent and redefining the way organizations approach customer success. Key Advantages of Predictive Analytics for B2B Customer Success 1. Clean, integrated data sets the stage for accurate predictions.

B2B 52

B2B Artificial Intelligence Machine Learning Outsourced Development 52

ChurnZero

OCTOBER 22, 2021

Customer Advocacy: How to Get Your Customers and Customer Success Team Invested. But as you acquire more customers, you’ll no longer be able to passively manage these lead and brand-building sources. ChurnZero virtual RYG panelists included: Nicole Barker , Head of Customer Success at Conductiv.

Customer Success 96

Customer Success Investment Systems Review Technical Review 96

ChurnZero

JANUARY 26, 2021

A J oint Success Plan is a simple but powerful tool for outcome-based customer success management. It’s designed to help solution providers align with their customers’ business goals and objectives. Customer success continues to evolve as a practice within companies that enjoy recurring revenue models.

Customer Success 98

Customer Success Sales Recruiting Sales Hiring Management 98

SaaStr

OCTOBER 15, 2019

At Mapistry, moving upmarket is exactly what CEO, Allie Janoch, set out to do two years ago and in this talk, she and Lauren Alexander, Mapistry’s VP of Marketing and Demand Generation, will share the playbook they have developed for generating warm leads in a market of buyers unused to purchasing software. Thanks Allie.

Underperforming Technical Team 208

Underperforming Technical Team Sales Hiring SMB Enterprise 208

Sales Hacker

SEPTEMBER 11, 2020

Typically this occurs through a funding round that helps foot the bill for things like payroll, research and development, and endless La Croixs (we’ll discuss the various stages of a funding round shortly). The company is past the MVP (minimum viable product) and is showing initial signs of success. It’s no longer just an idea.

Outsourcing Services 101

Outsourcing Services Scale Startup Outsourced Development 101

SaaStr

JUNE 10, 2021

In the 2000s, we turn into software licenses where we sold support contracts on top of them. And 10 years later, we got into software as a service and we said software shouldn’t be delivered to customers, let’s deliver it as a service with the results that are involved. Is it an outsourcing business?

Outsourcing Services 151

Outsourcing Services Marketplace as a Service Outsourced Development Scale 151

User Pilot

MARCH 21, 2023

TL;DR Application analytics is the process of collecting and analyzing product usage data to inform product development. Tracking user behavior enables you to identify successful user behaviors and promote them for other user segments. If you're after the answers to these two questions, we've got you covered.

Management 98

Management Technical Review Outsourced Development Mobile 98

Sales Hacker

APRIL 1, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Hayden Stafford is the President and Chief Revenue Officer (CRO) at Seismic, where he oversees the global go-to-market (GTM) organization, including pre-sales, sales, customer success, services, partners, and more.

Scale 62

Scale VP of Engineering Outsourcing Services Enterprise 62

FastSpring

SEPTEMBER 19, 2024

Companies can serve as their own MoR, but many opt to outsource that responsibility to a company like Digital River or FastSpring to sell goods and services on their behalf. Then in June, FastSpring’s customer success team won a gold Globee® award for Customer Excellence in the “Achievement in Team Customer Success” category.

Merchant Services 78

Merchant Services Payment Methods Payment Services Payments 78

Sales Hacker

APRIL 6, 2022

Let’s take a closer look at each word: Configure: Configuration of products and services ensures that what you provide is actually available, meets the buyer’s needs and specifications, and can be delivered according to the agreed-upon contract terms. 5 benefits of CPQ software. Want to learn more about CPQ?

Scale 107

Scale Software Review Marketplace as a Service Outsourced Development 107

User Pilot

NOVEMBER 29, 2023

The best product research tool for your business can provide the data you need to make informed decisions for product development , allow you to conduct market research, and mitigate risks associated with product launches. A tool designed for creating an ideal user persona to guide product development and build a user journey map.

Strategy 104

Strategy Scale Outsourced Development Market Research 104

Sales Hacker

FEBRUARY 2, 2021

Security : Are all data fully protected and in compliance with privacy policies? Support : Is there access to customer support 24/7? First, multiply your average sales by the number of current customers. This will give you the annual contract value. After getting your ACV, multiply it by the total number of customers.

Scale 111

Scale Enterprise Marketing Sales 111

User Pilot

APRIL 29, 2024

You can create Pendo tooltips without having to write a single line of code or wait for developer support. Although creating basic tooltips with Pendo doesn’t require any coding, for more in-depth customization, you would need coding skills. Pros of Pendo tooltips No-code tooltips. Mobile compatibility. Triggering limitations.

Software Review 105

Software Review Scale Mobile AI 105

User Pilot

MAY 17, 2024

No-code development platforms: Webflow – best no-code app builder for landing pages and websites. Best SaaS no-code tools for app development No-code app development tools allow you to create web or mobile applications easily. Here are some of the best no-code tools for app development: 1.

SaaS Payments 105

SaaS Payments Payment Methods Payment Solutions Payment Services 105

User Pilot

MARCH 29, 2023

Its analytics are better-developed than Userflow, but all its plans are more expensive. Userflow is a code-free digital adoption platform that enables product, marketing , and customer success managers to build onboarding flows and collect user feedback via in-app surveys. U serflow: What is it and what features does it offer?

Software Review 98

Software Review Underperforming Technical Team Technical Review Onboarding 98

SaaStr

JULY 2, 2019

I manage North America sales for Slack, and I’m joined by my colleague Dannie Herzberg, who runs mid-market sales in our sales development team. A third bucket actually guides how we’ve built our sales development program here. Kevin : As Dannie said, we’re looking after the customers. My name is Kevin Egan.

Enterprise 157

Enterprise Scale Sales Hiring SMB 157

SaaStr

NOVEMBER 19, 2019

In enterprise software, it’s all about contracts, long term contracts. We should do that and lock in all these customers, thousands of customers. We have 99% customer retention. We think that in order to build great software, you really have to have a deep understanding of your customer.

Scale 178

Scale SMB VP of Engineering Leadership 178

Valuize Consulting

NOVEMBER 19, 2024

Predictive analytics is one such strategy, unlocking powerful insights into customer intent and redefining the way organizations approach customer success. Key Advantages of Predictive Analytics for B2B Customer Success 1. Clean, integrated data sets the stage for accurate predictions.

B2B 52

B2B Artificial Intelligence Machine Learning Outsourced Development 52

SaaSOptics

MAY 6, 2022

Customer Core —to maintain and develop customer relationships. Accurate and up-to-date financial records display the current state of your business, help you maintain GAAP/IFRS compliance, and prove to potential VCs that your company is worth the investment. HR Core —to manage payroll and employees. People/HR Core.

SaaS 76

SaaS Scale Underperforming Technical Team Forecasting 76

User Pilot

APRIL 30, 2024

This means non-technical team members can build interactive product experiences without further installing any scripts or waiting for developer help. Personalization : Salesforce allows you to segment users based on profiles and permissions before triggering flows, allowing for some basic personalization.

Software Review 102

Software Review Systems Review Technical Review Onboarding 102

Sales Hacker

APRIL 21, 2022

This was all in an effort to increase our average contract value (ACV). For this group, the company is learning what it takes to make this customer experience successful. They might not close revenue in this segment today, but it’s an investment for the future development of the company. Team Effort.

Sales Hiring 102

Sales Hiring Marketing SaaS SMB 102

User Pilot

MAY 8, 2024

Growth : The Growth plan starts at $749/month and includes features like a resource center, content localization , a dedicated customer success manager, and unlimited product analytics. Enterprise : Userpilot uses a custom pricing model for the Enterprise plan. There is also a custom plan that is available upon request.

Engagement 105

Engagement AI Search Software Review AI 105

SaaStr

AUGUST 7, 2020

We were really impressed with her and she ended up becoming one of your… I kept saying, “You need to hire her,” and she became one of your customer success managers, if I recall. It does require, certainly, people with technical background. For us that didn’t necessarily mean Salesforce. Trisha Price: Yes.

Payment Solutions 195

Payment Solutions Pricing Payments Payment Services 195

User Pilot

MAY 1, 2024

Growth : The Growth plan starts at $749/month and includes features like resource centers , advanced event-based triggers, unlimited feature tagging, AI-powered content localization, EU hosting options, and a dedicated customer success manager. The higher two tiers, Advanced and Enterprise, employ a quote-based pricing model.

Engagement 105

Engagement Social Media Artificial Intelligence AI 105

User Pilot

NOVEMBER 25, 2023

Heap pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams. Pro – Tailored for enterprise businesses with robust security and compliance requirements. It’s particularly valuable for B2B companies and helps minimize churn.

Retention 85

Retention Software Review Technical Review Scale 85

Intercom, Inc.

DECEMBER 21, 2021

“There’s so much knowledge in notes from customer success, quarterly business reviews, and conversations. There’s so much knowledge in notes from customer success, quarterly business reviews, and conversations. Why don’t you outsource?” There is so much knowledge in the sales CRM systems.

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

User Pilot

MAY 7, 2024

Growth : The Growth plan starts at $749/month and includes features like resource centers , advanced event-based triggers, unlimited feature tagging, AI-powered content localization , EU hosting options, and a dedicated customer success manager. Whatfix also offers a free trial by requesting a trial from their sales team.

Software Review 104

Software Review Technical Review Software Scale 104

Andreessen Horowitz

NOVEMBER 17, 2023

In this conversation recorded at ELC 2023, Segment’s former CRO Joe Morrissey and former chief product development officer Tido Carriero discuss how they turned sales-product tension into a successful $3.2B But with our enterprise customers, we were probably part of $100M digital transformation project run by Accenture.

Sales Hiring 96

Sales Hiring Scale Sales Underperforming Technical Team 96

User Pilot

NOVEMBER 28, 2023

Heap pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams. Pro – Tailored for enterprise businesses with robust security and compliance requirements. Let’s take a closer look at its benefits.

Engagement 52

Engagement Software Review Technical Review Scale 52

User Pilot

DECEMBER 10, 2023

TL;DR Churn analytics entails determining how many customers a business loses over time to develop solutions to keep more people engaged and satisfied. It focuses on improving relationships by analyzing your product and how people engage with it — all with the goal of providing a positive experience for customers.

Churn 52

Churn Software Review Technical Review Scale 52

User Pilot

MARCH 14, 2024

TL;DR Here’s what to look for to maximize your company’s potential by leveraging advanced retention analytics tools: User segmentation : So you can slice and dice users based on behavior and demographics to develop laser-focused retention strategies. Conclusion There you have it.

Software Review 52

Software Review Retention Technical Review Systems Review 52

User Pilot

NOVEMBER 28, 2023

Heap pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams. Pro – Tailored for enterprise businesses with robust security and compliance requirements. Let’s take a closer look at its benefits.

Technical Review 52

Technical Review Software Review Scale Pricing 52

User Pilot

NOVEMBER 27, 2023

Heap pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams. Pro – Tailored for enterprise businesses with robust security and compliance requirements. Let’s take a closer look at its benefits.

Technical Review 52

Technical Review Software Review SaaS Scale 52