SaaStr

JULY 25, 2021

The reason I contemplated doing it because I really want to be involved in cutting edge technology and work with smart people. And the third thing is what is it about the product or the business model that they’re basically contemplating that gives them a very defendable technology advantage? Dev Ittycheria : Yes.

Sales Recruiting 247

Sales Recruiting Sales Hiring Scale VP of Engineering 247

Upscope

FEBRUARY 27, 2020

The CEO is focused on customer experience in a competitive industry The customer experience (CX) focused Qualtrics sold for $8bn to SAP and its rapid growth and purchase was due to CX bing a board level issue now. Customers can choose between lots of different companies with similar features and pricing. What impacts these metrics?

Technical Review 52

Technical Review Software Review Onboarding Retention 52

SaaStr

NOVEMBER 25, 2023

We are a tech startup, and in order to be successful, we expect you to put in a lot of hard work. Most folks default to an input metric like meetings or sales-qualified opportunities or some metric that’s a precursor to revenue. Revenue matters, too. What setting expectations for effort might look like?

Sales Hiring 198

Sales Hiring Underperforming Technical Team Revenue Sales 198

SaaStr

JANUARY 28, 2022

The go-to-market segment worked together on key metrics across the revenue board. To get from $20 million to $200 million, you’ll take bigger deals with huge companies. Here, PLG would come in handy if you’re selling to a smart tech company, and they can easily connect the dots with a great demo or use case.

Scale 179

Scale Sales Hiring Scaling Sales Recruiting 179

SaaStr

OCTOBER 22, 2020

And that’s a pretty interesting story as well, my path to actually joining the company, but once I did, I built the product marketing team, the product marketing function, and after a while, I decided I wanted to tell not just the product story, but I want to tell the company story. And we made that the number one metric.

Sales Hiring 165

Sales Hiring Scale Interviewing Technical Review 165

Buffer Resources

SEPTEMBER 5, 2023

— Jen Hartmann (@jenalyson) July 29, 2021 A social media executive is someone who creates and executes the social media marketing strategy of a company. These individuals also provide strategic direction, manage their social team, and report on quantitative and qualitative metrics vital to their company.

Social Media 111

Social Media Sales Hiring Branding Technical Review 111

Sixteen Ventures

DECEMBER 31, 2019

But since then, companies that are not SaaS, or even technology companies at all, have recognized the transformative power of Customer Success and embraced it as their new operating model. and we’re getting some great reviews, which is awesome. Technology Enables Strategy; Doesn’t Define It.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

SaaStr

AUGUST 12, 2020

Then, the final thing I like to do as part of the finance calendar is make snap board meetings, because you want the board to review the information while it’s still fresh. Mark Benioff of Dreamforce, now the largest tech conference, and obviously Elon, whenever he puts out a new product, it’s based on a live product demo.

Startup 274

Startup Software Review Scale Systems Review 274

SaaStr

AUGUST 20, 2020

But when you land in Austin, Texas, it’s a very different tech ecosystem. People knew Dropbox, the product, they knew about the company, but a lot of the market in Austin assumed there was only engineering and kind of product roles. So I think for us, we at Figma still review sales quotas each quarter. It was authentic.

Sales Hiring 191

Sales Hiring Sales Recruiting Scale Technical Advisors 191

SmartKarrot

DECEMBER 16, 2021

Customers are your biggest advocates, and a happy customer will leave reviews, aid-in word-of-mouth marketing, and convert new prospects who on the fence. A seminal report by Harvard Business Review found that positive customer experiences can slash your cost-to-serve by a third4. WHY do we buy? You gain from organic promotions.

Technical Review 11

Technical Review Technology Cost optimization & reporting Customer Lifetime Value 11

Buffer Resources

SEPTEMBER 5, 2023

— Jen Hartmann (@jenalyson) July 29, 2021 A social media executive is someone who creates and executes the social media marketing strategy of a company. These individuals also provide strategic direction, manage their social team, and report on quantitative and qualitative metrics vital to their company.

Social Media 52

Social Media Sales Hiring Branding Technical Review 52

SaaStr

JULY 20, 2021

Expensify started as what was viewed as a horrible idea and turned into a successful company whose product is used by companies big and small. That was in no small part due to having a board that was aligned with David’s vision. I went into technical writing for a bit. My last company is a company called Red Swoosh.

Underperforming Technical Team 243

Underperforming Technical Team Sales Hiring AWS Business Model 243

SaaStr

OCTOBER 24, 2019

I coded most of my life but I studied sociology because I think the interface between people and technology is more interesting than technology alone. When we founded Tradeshift, we really just… there was very, very few SaaS companies around. Because, market share is really number one metric.

Payments 102

Payments Payment Features SaaS Payments Underperforming Technical Team 102

SmartKarrot

JUNE 15, 2021

According to a Harvard Business Review study, nearly 99% of respondents confirmed to become more data centric. This will also enhance a better data driven culture in the company. Build Data Analytics into Your Company Culture. It needs to be improved at a granular, cultural level. Like what you are reading?

Customer Success 19

Customer Success Data Sales Hiring Sales Recruiting 19

SmartKarrot

JANUARY 10, 2023

Delivering quarterly Business Reviews to demonstrate value and ROI to the customer base. Develop a deep understanding of strategic accounts and create operational alignment by running quarterly business reviews. Track team metrics and report performance data to CS leadership on a regular basis. Apply here: [link].

Customer Success 19

Customer Success Technical Review Outsourced Development Systems Review 19

SaaStr

APRIL 16, 2020

But it was a great experience, grounding me in tech. But as time went on, I could really see the level of innovation that was coming out of Silicon Valley, in particular, but SaaS companies more broadly, so managed to find my way to the West Coast of the U.S. It’s a complex technology, but it touches all of us every day.

Scale 176

Scale Underperforming Technical Team Leadership Branding 176

SaaStr

APRIL 17, 2019

People go there and read reviews, and so sometimes, when you engage with employers and you try to sell them services or products, they won’t share how to engage with you, ’cause a lot of customers were like, “Hey, wait a minute. There’s a bad review on my profile. Glassdoor has huge awareness. Can you remove it?”

DevOps as a Service 100

DevOps as a Service Sales Recruiting Scale Sales Hiring 100

SaaStr

AUGUST 30, 2019

261: Tom Bogan, CEO of Adaptive Insights, a Workday company, will review the key principles to building a successful SaaS company. From team to vision to metrics to funding and more, these principles provide the framework for high-growth, high performing SaaS companies. How can you develop a winning culture?

Sales Hiring 130

Sales Hiring Scale Technical Advisors Underperforming Technical Team 130

SaaStr

SEPTEMBER 6, 2019

I think you have to think really carefully about what your company culture will support, what you can afford to do from the standpoint of the commitment of resources to that. So we go through a strategic business review on a quarterly basis. Jon Herstein: So I think there’s something there. And again, it just varies a lot.

Sales Hiring 130

Sales Hiring Scale Underperforming Technical Team Software Review 130

SaaStr

MARCH 12, 2019

Every night at 5:00pm let’s do film review. Run a daily film review, 5-6pm every night to move this process accordingly, and now you’ve got … hopefully check this off and it’s all green. And they use the metrics to diagnose it. And so I call that metrics driven sales coaching. It feels real.

Scale 211

Scale Sales Hiring Revenue VP of Engineering 211

SaaStr

MAY 31, 2019

And I think it’s one of those things that like every tech company should be doing. But most importantly the job candidates who don’t have the time to do the kind of diligence that VCs do look at it and they say, well, Kleiner Perkins believes in this company? I should really check it out.

VP of Engineering 130

VP of Engineering Sales Hiring Scale Systems Review 130

SmartKarrot

AUGUST 31, 2021

Consult with clients to jointly establish goals and the metrics used to evaluate progress towards those goals to align expectations for maximum client success. Monitor health metrics to conduct reviews with clients using established metrics and reporting to ensure they are on track to meet goals and to remedy results that are off track.

Customer Success 19

Customer Success Underperforming Technical Team Technical Review Leadership 19

SaaStr

DECEMBER 3, 2020

I worked in semiconductor before getting into the tech side of things. She kicked my butt in every metric you could possibly imagine. How do you get a distributed workforce unified on the mission, the message, the metrics? I studied environmental science and played hoops at a liberal arts school called Bates College.

Scale 171

Scale Sales Hiring Sales Recruiting Sales 171

Sales Hacker

FEBRUARY 1, 2021

I think in 6 River’s case, especially at that time, the company was founded in 2015 and I joined in 2018. So the customer success team, which there were only two of us at the time, required more of a technical depth that I also didn’t have, but that would be just one nuance of customer success at 6 River.

Underperforming Technical Team 69

Underperforming Technical Team Scale Sales Hiring Systems Review 69

SmartKarrot

MARCH 8, 2022

An alumnus of The University of Texas at Austin, Disha Gosalia is a technical executive with various specialties such as customer advocacy , team building and mentoring, customer service management, escalations management, customer adoption, metrics analysis, training, staff development, and much more. [contact-form-7]. Disha Gosalia.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

SmartKarrot

JUNE 30, 2022

For people, goods, processes, and technology to offer a compelling and cohesive customer success approach, the company’s operational model needs to be realigned in the Age of the Customer. Choosing what to do with the combined company culture is one of the largest issues of most acquisitions or mergers.

Acquisition 10

Acquisition Customer Success Technical Review Underperforming Technical Team 10

SmartKarrot

APRIL 18, 2023

Robert Half Scaling a customer success team is essential for Saas and technology companies to be able to successfully derive value to customers through their product and service offerings. According to a study by Harvard Business Review , increasing customer retention rates by 5%can increase business profits by 25% to 95%.

Scale 10

Scale Customer Success Scaling Sales Hiring 10

SaaStr

FEBRUARY 22, 2019

I’ve always wanted to be in tech. I worked in a big company. I eventually ran another Saas company which I ran and then sold. Nick Mehta: So, from my childhood, I had this interesting thing planted in my mind and I had a meandering path from there. I did a consumer startup.

Sales Hiring 115

Sales Hiring Customer Success Scale Sales Recruiting 115