SaaStr

OCTOBER 31, 2019

Bessemer Venture Partners’ Alex Ferrara takes a look at trends and predictions for the cloud industry in 2019. One of the most popular sessions from SaaStr Annual, this presentation will provides an in-depth look at the cloud computing industry across Europe and globally. Want to see more content like this? A few more.

Cloud 101

Cloud Scale AWS Machine Learning 101

SaaStr

MAY 5, 2022

Podium sales leaders, EVP of Sales Than Hancock, and Regional Sales Manager Carlie Adams recently led a session on how they’ve grown the team at the cloud-based software company. And with even more scale, determining whether to sell upstream (enterprise) or downstream (SMB) might prove challenging. Principle #5: All in One Boat.

Scale 224

Scale Sales Hiring Scaling Sales 224

SaaStr

AUGUST 9, 2019

When should one look to hire their first customer success reps? Eyal and Megan host a fireside chat between Google Cloud and Zenoss, a leader in software-defined IT operations. I thought CRM, in the cloud, et cetera, was never going to be anything. It’s not an SMB where you’re getting volumes of 100 a day.

SaaS Payments 132

SaaS Payments Cloud Technical Review Scale 132

SaaStr

JANUARY 24, 2024

Mark Roberge , SaaStr fan-favorite and Co-Founder and Managing Director of Stage 2 Capital brought together some of the top CROs in SaaS during the SaaStr Annual to share some of their greatest learnings and pivotal moments leading some of the Cloud 100 SaaS companies. Calendly is scheduling automation and has roots in PLG.

Scale 235

Scale Sales Hiring Scaling Revenue 235

Sales Hacker

FEBRUARY 15, 2018

The Revenue Summit is the only conference with a true focus on aligning sales, marketing and customer success through the lens of technology, empowering B2B leaders to accelerate full funnel growth. of Sales & Customer Ops, Zendesk. Director, SMB Sales, Google Cloud. SAN FRANCISCO, CA – Feb.

Scale 66

Scale Customer Success Revenue Marketing 66

SmartKarrot

JANUARY 10, 2023

Role: Customer Success Lead Location: Remote, Canada Organization: Testimonial Hero As a Customer Success Lead, you will be developing and managing value-based relationships with the highest-value accounts with a focus on agreement completion and retention. Apply here: [link]. Apply here: [link].

Customer Success 19

Customer Success Technical Review Outsourced Development Systems Review 19

SaaStr

DECEMBER 1, 2023

Hiring a VP of Sales Who Doesn’t Want to Visit Customers in Person Some people just want to stay home now, and that’s fine. But they might want to stick with SMB. You don’t want them in operations, customer success, onboarding, or renewals. This is another tell related to the last point, another red flag.

Sales Hiring 148

Sales Hiring Sales Recruiting Sales Interviewing 148

SaaStr

NOVEMBER 22, 2021

Usually they have thousands of salespeople, they have thousands of customer success folks. I was at Google Cloud, we definitely had thousands of them. How do you have your community be an extension of your customer success team or even an extension of your sales force? So let’s dive in.

B2C 284

B2C Scale Consulting Software Review 284

Sales Hacker

AUGUST 7, 2020

Customer Success. Senior Vice President, Sales SMB. Sales Manager, SMB New Business Acquisition. Cloud Solutions Executive. VP, SMB Essentials Sales. Regional Vice President – Marketing Cloud, Enterprise Sales. We’ve broken the list down into categories of expertise for your convenience.

VP of Engineering 121

VP of Engineering Sales Recruiting Sales Hiring Payment Services 121

SaaStr

JUNE 27, 2019

We tend to find that there are three key technology initiatives that we can help our customers with when they’re undergoing a digital transformation. The first is a migration to the cloud. The second is adoption of DevOps practices, and the third is a focus on a digital customer experience. So that changed a lot.

Scale 179

Scale Enterprise Scaling Sales Hiring 179

SaaStr

MAY 24, 2019

235: Andrew Filev is the Founder & CEO @ Wrike, the cloud based collaboration and project management software that scales across teams in any business. How does Andrew advise founders on the question of whether to start in enterprise or SMB? What are the benefits of starting in SMB? What are those leading indicators?

Sales Hiring 145

Sales Hiring Scale SMB Sales Recruiting 145

Sales Hacker

OCTOBER 15, 2018

Nick talks to us all about customer success , how to measure it, how to think about it, what phases are important and relevant to your company when you’re incorporating customer success, and he also gives his point of view on why aliens have not yet visited the planet earth. What You’ll Learn. And on Stitcher.

Customer Success 47

Customer Success Scale Underperforming Technical Team Retention 47

SmartKarrot

JANUARY 5, 2022

Thanks to the untiring zeal of its passionate community, Customer Success has grown to become the phenomenal force that it is today. Here’s our Top 50 Customer Success Influencers list for 2022 celebrating the inspiring visionaries and trailblazers who are helping shape the field and its future evolution. Lincoln Murphy.

VP of Engineering 23

VP of Engineering Customer Success Scale Technical Review 23

SaaStr

JANUARY 7, 2021

Most of us think a lot about standard B2B SaaS and Cloud subscriptions, but we are still new to the issues, challenges, and opportunities in mobile subscriptions. SaaStr 328: SaaStr CEO Jason Lemkin and Gorgias CEO Romain Lapeyre on What They’re Seeing with SMB E-commerce Customers. Romain Lapeyre is CEO of Gorgias.

Scale 253

Scale Sales Hiring Scaling B2B 253

SaaStr

JUNE 10, 2020

Before founding BetterCloud, David was an early employee of Cloud Sherpas (acquired by Accenture), where he led the company to become the leading cloud services partner to SMB worldwide. How has David seen the rate of cloud adoption within enterprise over the last 5 years? Has it been faster or slower than he thought?

Scale 165

Scale Cloud Sales Hiring Technical Review 165

SmartKarrot

DECEMBER 21, 2020

Role: VP of Customer Success Location: Pleasant Grove, UT, US Organization: IsoTalent As a VP of Customer Success, you will develop and execute a strategic roadmap for the customer success organization. Develop an environment and culture of customer tenacity throughout Atlassian.

Customer Success 10

Customer Success Scale Leadership SMB 10

SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today.

VP of Engineering 21

VP of Engineering Customer Success Scale Technical Review 21

SmartKarrot

JANUARY 29, 2021

Role: Vice President of Customer Success Location: San Francisco Bay Area, US Organization: Privacera As a Vice President of Customer Success, you will be responsible for leading, expanding, and mentoring the Customer Success teams through strategy and Objectives and Key Results along with hiring, coaching, and developing a world-class team.

Customer Success 10

Customer Success Sales Hiring Technical Review Scale 10

Sales Hacker

MARCH 22, 2018

3) How to Re-Align Sales and Customer Success for Growth. When you’re targeting a relatively new market, Sales and Customer Success may not always be on the same page. But in order to capitalize on the opportunities of an existing install base, both Sales and Customer Success need to be driven by one vision.

Scale 67

Scale Revenue Forecasting SMB 67

Sales Hacker

MARCH 18, 2019

How to build both SMB and Enterprise-grade CS teams and what tools to use to empower them. The importance of the discomfort of customer feedback. We have Roger Scott, the EVP and chief customer officer at New Relic. Growing the Customer Base. And so my happiness, my success is dependent on your happiness and success.

VP of Engineering 69

VP of Engineering Sales Hiring Scale Technical Review 69

OPEXEngine

JANUARY 11, 2022

Additionally, it is a flexible model that allows customers to buy only what they need (i.e., There are many vendor benefits, too — it is easier to sell and it embodies a customer success solution orientation that drives high customer lifetime value and revenue. CRM, CPQ, SPM, Customer Success, etc.),

Pricing 52

Pricing Payment Solutions Outsourced Development Compensation 52

CustomerSuccessBox

FEBRUARY 28, 2022

Snowflake is a cloud platform that abolishes the need for an individual data warehouse system allowing secure sharing of the data which eliminates the setting up of huge hardware and software systems with the ETL solutions. 100+ existing customers pay more than $1M + and the others are exploring and contributing to some revenue.

Retention 52

Retention SaaS Payments Payments Payment Methods 52

Sales Hacker

OCTOBER 30, 2018

Tracy Eiler has been driving marketing strategy at both cloud-based and traditional enterprise technology companies for 25 years. She helps SMB companies drive growth by incorporating the newest research and best practices to enable business owners to bring about sustainable change that leads to growth.

Sales Recruiting 111

Sales Recruiting VP of Engineering Scale Sales Hiring 111

SaaStr

JUNE 3, 2020

And G2 Gives, we partner with philanthropies, we partner with some of our customers like AWS and Google Cloud, who can then make donations for every review, to thank their customers. They’re scrutinizing their existing status and cloud spend more than ever. It’s most severe in the SMB world.

Software Review 182

Software Review Scale Technical Review SaaS 182

SaaStr

OCTOBER 4, 2023

Founder and CEO of SaaStr Jason Lemkin deep dives into the current state of SaaS and the Cloud. Then everyone in the world was on Zoom selling flowers and yoga and things meant to be sold in person, so churn peaked at 3.6%, which isn’t terrible for SMB, but was higher than none. A Cautious Recovery? People loved Zoom and didn’t churn.

Sales Hiring 245

Sales Hiring SaaS Headcount Compensation 245

SaaStr

JULY 11, 2019

You go from the leanest organization and very small SMB, to closing seven figure TCVLs for enterprise. What we’ve realized is, doing a product for SMB is fairly simple, and you’ll see in the graph, that’s why we grew so much in the beginning. Doing a product for SMB is fairly simple. Tiago Paiva: Oh yeah.

Sales Hiring 264

Sales Hiring SMB Scale Cloud 264

yoursales

JANUARY 9, 2017

Salesforce.com – Salesforce.com: The Customer Success Platform To Grow Your Business. CrystalKnows – Understand your customers better than your competitors do. Mimiran – More Leads and More Deals for SMB Services Business. Mixrank – MixRank Customer Discovery Platform. Radius – [link] (Find SMBs in the US).

Scale 44

Scale Outsourcing Services Sales Recruiting Sales Hiring 44

SaaStr

MARCH 27, 2019

I think for me one of the biggest realizations for me, we were a mid market company, right, we grew up in SMB. When I started at Salesforce, we were SMB mid market, right, that’s really where we lived. Leyla Seka: Yeah, I mean, it happens in lots of different ways. ” Just like we do now.

Scale 131

Scale VP of Engineering Mobile Scaling 131

SaaStr

MARCH 1, 2019

How does this differ when comparing enterprise to SMB? How does this differ when comparing SMB to enterprise? Is it fair to always surmise that when serving SMB one will always have a higher rate of churn? How does this differ when comparing SMB to enterprise? What are the dangers there? How do you think about this?

Scale 117

Scale SMB Sales Recruiting Sales Hiring 117

SaaStr

DECEMBER 1, 2021

Mark spent 10 years at Salesforce where he held a variety of sales leadership roles, including senior vice president of Marketing Cloud, senior vice president of global sales for Salesforce Pardot, and senior vice president of commercial sal es. He leads the company’s global sales organization. ” Sid Sijbrandij, CEO @ Gitlab.

Scale 211

Scale Scaling SMB compliance 211

SaaStr

MARCH 12, 2019

As for Erica, under her CRO role, she leads all go-to-market functions including Marketing, Sales, Operations, Customer Success, Services, and Support. How can founders know when is the right time to make the move from SMB to enterprise? Why does Erica believe that enterprise is a “company sport?” Marketing changes quite a bit.

Scale 174

Scale Enterprise Scaling Sales Hiring 174

SaaStr

AUGUST 15, 2020

So I’m Nick Mehta, CEO of Gainsight and you probably have heard of Gainsight in the world of customer success and really excited to have two different voices in the world of how companies think about their customers. Jay Snyder: Today I have to manage and track health and my customer success, right?

Payment Methods 204

Payment Methods Merchant Services Scale Payments 204

SaaStr

SEPTEMBER 13, 2020

373: Bessemer’s 5th Annual State of the Cloud Report returns for a definitive look at the cloud industry today. We want to take you through the cloud journey over the last several years. Now, the cloud index fell along with it. If you go back to before 2014, what you see is the power of the cloud.

Sales Hiring 160

Sales Hiring Scale Payments Cloud 160

SaaStr

DECEMBER 6, 2019

288: Des Cahill is the Chief Marketing Officer for Oracle CX Cloud Suite, an integrated set of marketing, sales, commerce and service solutions that power customer experience for thousands of leading global brands. Prior to Oracle, Des was the CMO @ Kerio Technologies marketing to over 60,000 SMB customers and 5,000 channel partners.

Sales Hiring 132

Sales Hiring Cloud Mobile Technology 132

SaaStr

NOVEMBER 19, 2019

So I went down the hall, met with the head of marketing, and I discovered a lot about in bound SaaS, about SMB, the importance of building this machine as I call it now that generates all these lovely leads. They all looked at me really weird because remember, I’d never done SMB before. Liberate some operating expenses.

Scale 169

Scale SMB VP of Engineering Leadership 169

OPEXEngine

MAY 12, 2020

Now you might be thinking “SaaS and cloud are already THE future – they replace the legacy software world of the past.” I’ve met thousands and thousands of SaaS CEOs and execs and I can affirmatively say that most SaaS businesses have adopted the product model of the future (cloud) but still employ the internal practices of the past.

Technical Review 59

Technical Review SaaS Software Review Sales Hiring 59

yoursales

DECEMBER 12, 2018

Salesforce.com – The Customer Success Platform To Grow Your Business. Microsoft Dynamics – Put your customers first. Mimiran – More Leads and More Deals for SMB Services Business. Salesforce.com – Salesforce.com: The Customer Success Platform To Grow Your Business. Grow with Maximizer CRM. Other Tools.

Scale 99

Scale Payment Methods Payment Solutions Outsourcing Services 99