Stax

JUNE 18, 2025

Software tailored to your industry? TL;DR Vertical software solutions are those that are hyperfocused on addressing the pain points or specific needs of small and medium businesses (SMBs) in certain industries or niches. Vertical SaaS is industry-specific software designed to meet the unique needs of a particular niche or market.

Merchant Services 167

Merchant Services SaaS Payments Payment Services Payments 167

Subscription Flow

OCTOBER 10, 2024

Some of the pitfalls that come with unplanned billing migration are faulty revenue reporting, data duplication, and customer churn. It increases the risk of data duplication and data corruption if not handled diligently. The subscription plans must be transferred to the new software as they are.

Payment Solutions 105

Payment Solutions Payment Services Systems Review SaaS Payments 105

SaaStr

JUNE 23, 2025

Traditional software engineering skills and AI engineering skills have meaningful overlap, but they’re not the same thing. Your existing product roadmap, your engineering processes, your QA workflows—much of it was designed for deterministic software in a pre-AI world. It’s about raising the bar for what software can do.

AI Search 175

AI Search AI Technical Review CTO Hire 175

Subscription Flow

OCTOBER 16, 2024

In today’s fast-tracked financial landscape, billing software has become a need. That is why most modern SaaS and subscription-based businesses have transitioned to using a good billing software, reducing their workload by a great deal. A billing software is the ultimate solution to your growing business’s complex needs.

Payment Services 59

Payment Services Payment Solutions Payment Features SaaS Payments 59

User Pilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Best customer success software for startups and small companies. Best customer success software shortlist ClientSuccess – starting from $15,000/year. Defining a customer success tool and other FAQs.

Customer Success 105

Customer Success Enterprise Software Review Startup 105

User Pilot

OCTOBER 20, 2024

Gamification onboarding and the right user onboarding software can turn your product experience into something enjoyable. The customer churn rate is high. One major reason to use a gamified onboarding process is that it addresses low customer engagement , which correlates with low product adoption rates and high churn.

Onboarding 102

Onboarding Engagement Software Review Retention 102

User Pilot

NOVEMBER 17, 2024

Kevin has almost a decade of experience working at some of the world’s most innovative software companies. It also draws out the process by requiring time-consuming agreement on needs and strict protocols, like QA reviews. Think about Apu, the ever-diligent Kwik-E-Mart owner. But why bother fixing it?

Software Review 93

Software Review Technical Review Development Team Review Data 93

User Pilot

MARCH 9, 2025

According to Harvard Business Review, 80% of new products fail, primarily because companies fail to conduct proper customer research. For instance, qualitative data calls for content analysis or thematic coding, whereas quantitative data requires statistical methods. Retention: Churn rate, customer lifetime value.

SaaS 83

SaaS Social Media Interviewing Scale 83

User Pilot

MAY 27, 2025

In this Whatfix Mobile review, youll find answers to three questions: What does Whatfix Mobile offer? Product teams can use a no-code editor to design step-by-step guidance and interactive elements that live directly inside their mobile apps. Whatfix G2 review. Whatfix G2 Review. Is it the right fit for you?

Mobile 93

Mobile Technical Review Software Review Systems Review 93

FastSpring

JUNE 9, 2025

Retention Strategy Rather than losing customers permanently due to cancellations, the pause feature provides an alternative. By allowing customers to pause their subscriptions, businesses can retain them over the long term, improving customer lifetime value and reducing churn rates. Set up a demo or try it out for yourself.

Merchant Services 78

Merchant Services Payment Features Subscription SaaS Payments 78

FastSpring

JANUARY 23, 2025

and now very big in the case of, say, a zero, which is cloud accounting software. And when you’re doing the due diligence, there’s only so many assets within a YouTube channel you need to assess. But the reality is they’ve got a high churn rate, their LTV is low, and their cat costs are high.

Scale 120

Scale Entrepreneurship Scaling Underperforming Technical Team 120

ChurnZero

MAY 16, 2025

While some CRMs allow for basic account management, they still lack the tools to proactively manage customer retention, identify churn risks , or drive product adoption. Flag churn risks proactively before they become a problem. Facilitate success plans and business reviews to drive long-term value and adoption.

Payments 52

Payments Customer Success Payment Solutions Payment Services 52

FastSpring

JULY 22, 2025

Software companies, SaaS platforms, mobile apps businesses, and AI solutions need flexible tools that adapt to their business. Whether moving subscriptions to change in role, merging duplicate profiles, or due to employee turnover, the Subscription Account Transfer API allows you to automate subscription transfers at scale.

Payment Features 88

Payment Features Payments Subscription Payment Solutions 88

User Pilot

JULY 19, 2025

Userpilot can help you track and improve user activation by giving you the tools to build interactive, no-code onboarding flows, checklists, and tooltips. This raises a significant question regarding the software’s ROI and payback period. No-code tools are appealing for such teams.

Software Review 66

Software Review Systems Review Customer Success Onboarding 66

User Pilot

DECEMBER 31, 2024

Requires technical knowledge: If you want to use Hotjars event tracking features, you must have some idea of coding. You need to write JavaScript code and configure Hotjar API to track even the most basic actions like button clicks. No-code builder in Userpilot. Cohort retention analysis in Userpilot.

Software Review 52

Software Review Mobile Interviewing Technical Review 52

Valuize Consulting

NOVEMBER 25, 2024

While metrics like higher NRR from reduced churn justify the revenue impact, tools like NPV and IRR validate the financial case for the investment. Example: Enterprise customers may have a higher NPV due to larger contract values and longer retention periods. Interpretation: An IRR of approximately 34.9%

Payment Services 52

Payment Services SaaS Payments Customer Success Payments 52

How To Buy Saas

FEBRUARY 25, 2025

In fact, 92% of businesses say CRM software is crucial to achieving their revenue goals. Its early vision was to end software as we knew it instead delivering enterprise applications via the internet. Automation Powerful automation with Workflow/Flow and Apex code can automate nearly anything, but complex to set up.

Scale 52

Scale Underperforming Technical Team Technical Review Marketplace as a Service 52

How To Buy Saas

DECEMBER 20, 2024

Most SaaS businesses prefer to manage their accounting processes through cloud-based software solutions, but even for that you need to know the nitty-gritties of SaaS accounting. Businesses can also get help from billing software and solutions to ease this process.

Payment Services 52

Payment Services SaaS Payments Payment Solutions Payment Features 52

ChurnZero

JANUARY 6, 2025

Closely held businesses and organizations with long-term time horizons have always invested in healthy growth, but public and venture-backed companies often suffer whiplash due to changing KPIs. Subscribe to our Fighting Churn newsletter for weekly tips, tactics, and useful insights. Trend 2: AI and automation become transformative.

Trends 52

Trends Customer Success Scale SaaS 52

User Pilot

MARCH 30, 2025

Ask users to leave reviews on the app store to add social proof to your app. Asking current users to review your app to increase trust and encourage the algorithm to display your app to more users. comparison posts, product lists, reviews, etc.) Use referrals to encourage users to refer your app to others.

Mobile 66

Mobile Acquisition Software Review Social Media 66

User Pilot

MARCH 5, 2025

That’s where customer engagement software comes in. How I chose the best customer engagement software My evaluation process combined thorough feature analysis , a careful review of user feedback, and insights from industry reports. Scalability and security: Can the platform grow with your business and protect your data?

Software Review 52

Software Review Engagement Software Scale 52

Full Session

DECEMBER 30, 2024

10 Best VWO Alternatives Right Now If youre looking for VWO alternatives, here are the best solutions to consider: FullSession : User behavior analytics software that offers session recordings and replays , dynamic heatmaps , website feedback forms , conversion funnel analysis and error tracking. Lets start with our review.

Payment Methods 52

Payment Methods Payment Solutions Payments SaaS Payments 52

SaaStr

JULY 1, 2025

So ICONIQ Growth is back with their 2025 State of AI Report: Survey Overview It has some great data from 300 high growth software companies building AI products. Customer-facing products that hallucinate kill trust and churn users. High-growth companies see 33% of total code written with AI vs. 27% for others.

AI 202

AI Software Review Technical Review Scale 202

User Pilot

MAY 29, 2025

Poor mobile UX design leads to high bounce rates, abandoned carts , and negative app reviews. Over 90% of mobile app users churn within the first 30 days , and the primary culprit is poor UX. Even power users can churn or drastically reduce engagement when you make app changes that ruin their experience. A staggering 96.3%

Mobile 87

Mobile Underperforming Technical Team Software Review Systems Review 87

Sales Hacker

JANUARY 14, 2025

And, um, yeah, Specifically now we have all of our, um, aggregated support requests, our security related incident information, and all of our customer feedback from the field funneled into one place for review and prioritization. It’s getting reviewed. Everyone’s trying to reduce churn. It’s getting a status.

B2B 107

B2B Scale Technical Review Software Review 107

Buffer Resources

OCTOBER 28, 2024

A lot of these marketing software offer free or low-cost versions. The good stuff: Monitor mentions of your brand, competitors, or relevant keywords across social media, review sites, and the entire web. As a freelancer, not all of my clients need search optimization — and some provide access to their own software.

Social Media 107

Social Media AI Search Marketing Business 107

SaaStr

JANUARY 15, 2025

While some might dismiss sector-specific vertical SaaS software as ‘too small’ or ‘too niche’, companies like Veeva ($40B), Clio ($3B), Toast ($1.3B), and Slice ($1B) have proven there’s massive value in going deep rather than broad.

Scale 274

Scale Sales Hiring SaaS Payments Sales 274

User Pilot

JANUARY 19, 2025

It saves you from churn and lets your users think through their decisions. It can occur due to poor labeling, inconsistent design patterns, or workflows deviating from users’ expectations. Examples include confusing steps, extra clicks, or complex flows that lead to customer churn and dissatisfaction.

Onboarding 52

Onboarding Software Review User Experience Churn 52

Chart Mogul

DECEMBER 12, 2024

Andrew Gazdecki , CEO of acquire.com We’re entering a new era where building software is easier, and AI is accelerating this trend. AI agents will drive SaaS into Service-as-a-Software, combining automation with expert services, where value-based pricing will dominate. Next we’ll be hiring it.

Fractional VPE 40

Fractional VPE Software Review SaaS Part-Time VPE 40

Sales Hacker

JULY 11, 2025

The no-code starter If you’re just getting started with AI agents, this is the lowest-lift and fastest path to real leverage. Wrap an agent around an existing workflow If your team already has some structure (regular pipeline reviews, onboarding processes, forecast prep, etc.) No engineers required. Here’s one example: PATH 2.

AI Search 83

AI Search AI Scale Sales Recruiting 83

ChurnZero

NOVEMBER 18, 2024

ChurnZero delivers that software. Committed to being the platform and partner for customer success, ChurnZero’s software delivers a powerful combination of market-leading customer success and digital engagement tools, made even more impactful by Customer Success AI™.

Customer Success 52

Customer Success Scale Merchant Services Technical Review 52

User Pilot

JUNE 30, 2025

In the long run, it will encourage product adoption, boost customer retention, and reduce churn across the entire customer lifecycle. You’ll also learn how to build your full sequence using user onboarding software like Userpilot, so you can turn more signups into engaged, paying customers. The format is simple. The key is relevance.

Onboarding 71

Onboarding Software Review Engagement Churn 71

User Pilot

FEBRUARY 12, 2025

Every SaaS company faces problemsproduct performance issues, low NPS, churn. Lets say theres an increase in churn of 9%. This step is essential, because if the churn rate has been abnormally high in the last two months, then you can use some data analysis tools like: Retention cohort analysis. When is it happening?

Technical Review 59

Technical Review Software Review Churn SaaS 59

How To Buy Saas

MAY 26, 2025

Picture this youre drafting an email and your software suggests the next sentence with uncanny accuracy, or youre chatting with a customer service bot that feels almost human. Wikipedia and Knowledge Bases: Nearly all LLMs train on Wikipedia due to its high-quality, well-structured articles on countless topics.

Artificial Intelligence 64

Artificial Intelligence Data Software Review SaaS 64

User Pilot

FEBRUARY 4, 2025

Identify and Track User Metrics Code-Free with Userpilot Get a Demo 14 Day Trial No Credit Card Required 5. High CSAT scores indicate that your product meets user expectations , while low scores highlight dissatisfaction that could lead to churn. Customer churn rate formula. Feature adoption rate formula.

Metrics 59

Metrics Scale Software Review Churn 59

SaaStr

JUNE 12, 2025

ChatGPT is fast becoming the universal control plane for business software. But by now connecting ChatGPT to business systems through APIs and connectors, they’ve begun to create something far more powerful: The universal control plane for enterprise software. You don’t “review” analytics dashboards.

K8S orchestration (Kubernetes) 194

K8S orchestration (Kubernetes) ChatGPT Software Review B2B 194

User Pilot

APRIL 30, 2025

Userpilots no-code editor helps you design customizable tours, so you can easily create personalized experiences that keep users engaged. By monitoring app engagement metrics like activation, adoption, retention, and churn, youll uncover where people lose interest, whether due to a confusing step or a missing feature.

Engagement 66

Engagement Marketing Software Review Mobile 66