OPEXEngine

OCTOBER 5, 2021

But while software’s success in the marketplace has lifted the valuations of software companies, our analysis suggests that some firms may still be undervalued. In more mature software companies, we see oversized returns for companies that are moving to software-as-a-service subscription models (see Figure 1). Sticky after all.

Software Review 52

Software Review DevOps as a Service Software Underperforming Technical Team 52

Tom Tunguz

JANUARY 14, 2016

The greater competition among investors increases valuations relative to revenue pricing valuations further into the future. Imagine regional taxi services, 4 in the US, each with a different app, different labor pools, different terms. The aggregate value of those four services would be a tiny fraction of an Uber’s valuation.

Startup 100

Startup Metrics Transportation Marketplace as a Service 100

SaaSOptics

MAY 19, 2022

Keeping your customer acquisition costs low ensures that you’ll have greater profit margins, which can then be re-invested into your business and employees. The answer lies in your product or service’s value proposition. Review your pricing strategy. The end result? Use SaaS metrics to reiterate, test, and improve.

Acquisition 59

Acquisition Scale Strategy Software Review 59

Chart Mogul

JUNE 23, 2022

In the SaaS world, that means the consumer-facing apps & marketplace SaaS have a tougher time ahead. This is a perfect time to invest in your user base & core product offering because playing to your strengths will pay off. This is one of the tactics SaaS companies use to shore up churn. Here are a few thoughts: 1.

SaaS 52

SaaS DevOps as a Service Marketplace as a Service Forecasting 52

SaaStr

JUNE 3, 2020

The SaaS Trust Crisis is making it harder to market and sell software and services than ever before. Then we went on to build another company called SteelBrick, another SaaS configure price quoting solution. com, where we’re building, deleting software marketplace, we’re also seeing software booming.

Software Review 181

Software Review Scale Technical Review SaaS 181

ProfitWell

APRIL 1, 2020

White-labeling services for SaaS products have become very popular over the past decade. When done correctly, an entire brand can be built around a SaaS white-label product, but you’ll need to price it correctly in order to maximize revenue. Non-optimized pricing. What are white-label SaaS products? Happier customers.

Payment Solutions 59

Payment Solutions SaaS Payments Payments Payment Services 59

Chargify

SEPTEMBER 3, 2019

The marketplace has fully embraced the beauty of the subscription revenue model and all of the predictability that comes with it. And plenty of software programs have popped up to make it easy for businesses to charge customers for these services each month. Customers find the existing pricing too confusing.

Payment Solutions 73

Payment Solutions Merchant Services SaaS Payments Payments 73

SaaStr

APRIL 30, 2022

It wasn’t the case 20 or even 10 years ago, where the business models of the internet were more focused on eCommerce, marketplaces, or even advertising. One is your churn. SaaS businesses have churn. Churn, think we’re all familiar with what churn is. We talked about churn. MRR, obviously.

SaaS Payments 237

SaaS Payments Metrics Payment Methods Scale 237

SaaSOptics

MAY 22, 2018

Magazines, newspapers, life insurance, phones, security services, and a long list of products and services have been sold for decades using the subscription model. In the crucible that is the hi-tech marketplace, change happens quickly. What has changed? The model has not really changed, but the relative importance has.

Subscription 40

Subscription Payment Features Technical Review Airlines 40

SaaSOptics

MAY 22, 2018

Magazines, newspapers, life insurance, phones, security services, and a long list of products and services have been sold for decades using the subscription model. In the crucible that is the hi-tech marketplace, change happens quickly. What has changed? The model has not really changed, but the relative importance has.

Subscription 40

Subscription Payment Features Technical Review Airlines 40

Intercom, Inc.

OCTOBER 16, 2019

No matter the specifics of how your company adapts and grows, it’s crucial to be aware of how your pricing strategy relates to other aspects of your business. It’s all too easy to make the mistake of adopting a pricing model that is ill-suited to other aspects of your company, such as the go-to-market strategy or sales strategy.

Business Model 195

Business Model Scale Pricing Payment Methods 195

SmartKarrot

DECEMBER 18, 2020

As more and more companies are realizing the need to become customer-centric, their investment in customer service – both financial and conceptual – is rising rapidly. The need to become efficient in all the customer service processes are becoming more relevant than ever. So, let’s look at those trends here. #1

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

SmartKarrot

DECEMBER 18, 2020

As more and more companies are realizing the need to become customer-centric, their investment in customer service – both financial and conceptual – is rising rapidly. The need to become efficient in all the customer service processes are becoming more relevant than ever. So, let’s look at those trends here. #1

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

Intercom, Inc.

JULY 11, 2019

As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Kaitlin: You’re the General Manager HubSpot’s Service Hub. Could you give me a bit of background on why HubSpot built Service Hub in the first place and the philosophy behind it?

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

OpenView Labs

FEBRUARY 11, 2021

As a founder, you can use this 84 cents to pay salaries, office rent, dividends, or invest in R&D. Pricing wars are another source of margin compression. While it’s true that there are no bad margins, you maximize them when your product ranks high on the buying hierarchy of functionality, reliability, convenience, and price.

Scale 52

Scale Payment Methods Payment Services Systems Review 52

Navint

JANUARY 29, 2019

And um, and even when you know, when companies sort of violate that relationship, you can see the customer’s rebel and that’s where churn spikes up in the business model, gets a little shaky. Is there anybody who’s done a great job of that who ported their business and figured out pricing? Nobody gets pricing right.

Subscription 53

Subscription Payment Features Marketplace as a Service Scale 53

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. This creates an intensely competitive landscape with a higher churn rate, but greater customer acquisition opportunities.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

Baremetrics

SEPTEMBER 3, 2021

900+ Companies Use Baremetrics For Growth Get deep insights into MRR, churn, LTV and more to grow your business. It's part of the Google Ads service. A query's intent is the user's intention or purpose behind their request to a search engine, e.g., to order a specific service in their city or buy a product from a specific brand.

Strategy 113

Strategy Technical Review Software Review Mobile 113

Stax

JANUARY 17, 2024

All this without having to invest time and resources in partnering with an acquiring bank or building an elaborate payment infrastructure. PayFacs typically partner with a payment processor or a bank to provide merchant services. This is pretty much similar to the service that PayPal offers.

Payment Services 88

Payment Services SaaS Payments Merchant Services Payment Facilitation 88

Point Nine Land

JANUARY 17, 2019

Hi there, we’re Point Nine Capital a VC firm focused on SaaS and marketplaces. After several years of price inflation in most assets, many investors are expecting a recession in the near term. Almost every step requires paperwork and postal service, many entail physical presence. but it’s a tradition now).

Technical Review 40

Technical Review Marketplace as a Service Software Review Venture Capital 40

SaaStr

JANUARY 28, 2020

Maria : Yeah, I think, coming from a marketing side and thinking about that as a marketer, marketing is all about investments. There’s none of the brands that you’ve seen get to an IPO or continue on to a Fortune 500 company that is not making some significant investments there. Aaron : And they just have to do it.

Sales Hiring 205

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 205

SmartKarrot

MARCH 26, 2021

Collaborate with data operations teams on pricing & supply management to create wins for the accounts. Work closely with Customer Services to identify customers in need of additional help, or attention, or customers that run a risk for churning.

Customer Success 10

Customer Success Sales Hiring Marketplace as a Service Scale 10

Chart Mogul

SEPTEMBER 15, 2023

5 Reasons I Hate the Rule of 40 by Mikael Johnsson, SaaS Nordic While not necessarily completely useless, I would strongly argue that R40 is a metric applicable to the world of PE and public markets investing and is not a good metric for assessing the quality of venture-stage companies. Because this drives investment decisions.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

SaaStr

NOVEMBER 21, 2020

How does Rob think through pricing today in a way that encourages land and expand? How does Rob think about usage vs seat-based pricing in SaaS? How should sales and marketing work together on pricing? You look at the forward-looking ARR multiples on the stock price, and they were a lot lower back then.

SaaS Payments 261

SaaS Payments Scale Payment Services Payment Solutions 261

ChurnZero

JUNE 22, 2021

This course is for: If you work with customers and are interested in the topics of marketing, market research, sales, customer service and strategy this course is for you. You’ll learn how to: Track churn accurately. We’ll focus specifically on marketing, sales, support, services, product, finance, and leadership.

Customer Success 92

Customer Success Churn Consulting Marketplace as a Service 92

ProfitWell

MARCH 11, 2020

But as cost containment becomes a priority for businesses looking to thrive in the modern digitally-transformed marketplace, keeping existing customers happy and loyal is now a primary concern. the percentage of customers who continue to use and resubscribe to your service over time) is your golden ticket to profits. MRR Delinquent.

Retention 52

Retention Metrics SaaS Payments Underperforming Technical Team 52

SaaStr

JUNE 16, 2020

I’m going to first talk about some of the insights that we’ve gotten from serving Salesforce Ventures portfolio companies, both in terms of what they’re seeing in the market and how bookings and churn and things like that are heading, but then also how they’re adjusting to this on their go to market strategies.

Sales Hiring 160

Sales Hiring Scale SaaS Payments Payment Services 160

SaaStr

AUGUST 6, 2019

Tradeshift Buy, which is essentially what we call private marketplaces. Think about it like Amazon or eBay, but instead of being for you and I, it is the Fortune 500 companies of this world that use it, companies like Unilever going and buying [produced 00:04:02] enzymes, ingredients, on our private marketplace technology.

Payment Solutions 147

Payment Solutions Payments Outsourcing Services SaaS Payments 147

Chaotic Flow

SEPTEMBER 17, 2013

We know that the biggest your SaaS business can ever get is determined by the SaaS growth ceiling: a simple function of customer acquisition rate, average recurring revenue per customer and percentage churn. max SaaS company revenue = acquisition rate x average subscription value ÷ % churn rate. Where’s the SaaS growth lever?

SaaS 122

SaaS Marketplace as a Service Customer Lifetime Value Acquisition 122

Chargify

AUGUST 17, 2017

You could pay a fair price. Sorry, we’re not trying to bring up that you missed investing in Amazon when it went public. The bigger your customer base gets, the nearer you’ll get to the point where the amount of churned customers exceeds the number of acquired customers. Did you change the price of your SaaS?

Scale 53

Scale Sales Hiring SaaS Artificial Intelligence 53

Chargify

OCTOBER 22, 2020

Through these integrations you can discover new insights from business data while enhancing your sales process to provide a customer-centric experience that will help reduce customer churn. They have consistently been ranked #1 by IDC for four years running and have over 4,000 pre-integrated applications on their marketplace exchange.

Payment Features 56

Payment Features B2B Marketplace as a Service Forecasting 56

ProfitWell

SEPTEMBER 25, 2019

Your choice will help determine your sales strategy , and from there the growth rates, the amount of money you’ll need to invest initially, and the kind of relationship you’re likely to build with your customers. It is vital for mapping out values: what value to offer in the market, how it’s priced, and how it’s paid for by your customers.

Payments 40

Payments Revenue Payment Methods SaaS Payments 40

SmartKarrot

DECEMBER 18, 2020

Customers are getting more empowered in today’s marketplace. Companies are investing heavily on understanding their likes and dislikes so that they can make informed business decisions. It helps them in processes like pricing, promotion and management. Hence, customer analytics is a useful process towards that end.

Social Media 10

Social Media Data Analysis Marketplace as a Service Customer Lifetime Value 10

SmartKarrot

DECEMBER 18, 2020

Customers are getting more empowered in today’s marketplace. Companies are investing heavily on understanding their likes and dislikes so that they can make informed business decisions. It helps them in processes like pricing, promotion and management. Hence, customer analytics is a useful process towards that end.

Social Media 10

Social Media Data Analysis Marketplace as a Service Customer Lifetime Value 10

User Pilot

AUGUST 31, 2023

Examples of products that depend on the network effects for growth are social media sites like Facebook, messaging apps like WhatsApp, lift-sharing platforms like Uber, or marketplaces like eBay. And the more time they invest, the less likely they are to switch to competing networks. Notion pricing plans.

Social Media 90

Social Media Customer Lifetime Value SaaS Marketplace as a Service 90