Software Platform Consulting

MAY 6, 2019

There are also great resources for metrics specific to marketplaces (see here ). But much of my work is with a special kind of network, where one side of the platform is an enterprise buyer (or supplier) and on the other side is their supply base (or customers). That’s why I call them enterprise-driven. Order to Cash (e.g.,

Payments 60

Payments Enterprise SaaS Payments Metrics 60

Intercom, Inc.

NOVEMBER 30, 2021

Juggling outdated, disjointed tools is a recipe for team burnout, customer dissatisfaction, and ultimately, churn. But many support teams – especially those in the enterprise space – worry that “ripping and replacing” their tech stack will be costly: time-wise, cognitively, and financially. Strategy first, technology second.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

Blulogix

DECEMBER 21, 2023

Take your business further with BluIQ’s flexible, scalable, enterprise-grade intelligent billing solutions. Subscription Billing 1. Predictive churn prevention: AI will identify customers at risk of churn before they even consider leaving. Think of it as a B2B marketplace where usage drives the entire ecosystem.

AI Search 59

AI Search AI B2B Marketplace as a Service 59

OPEXEngine

MAY 18, 2021

SaaS metrics are viewed differently at different stages of growth and for different sales models, primarily whether a company is selling into an SMB or enterprise marketplace. Enterprise Stage – Ensuring Future Growth and Relevancy. The growth stages are defined as: Early Stage – Product/Market Fit Stage, .

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

Totango

MARCH 6, 2020

Today’s on-demand, subscription-dominated marketplace requires that enterprises pay closer attention to what their customers want from their products—and there’s no clearer indication than their own words. Share Feedback Across Your Enterprise. In follow up to the introduction of new product features.

Marketplace as a Service 93

Marketplace as a Service Social Media Customer Success Enterprise 93

OPEXEngine

OCTOBER 5, 2021

The shift to cloud-based subscription models is creating even more value in a thriving sector. But while software’s success in the marketplace has lifted the valuations of software companies, our analysis suggests that some firms may still be undervalued. Sticky after all. Four ways to drive value. Embrace the cloud operating model.

Software Review 52

Software Review DevOps as a Service Software Underperforming Technical Team 52

SaaSOptics

MAY 19, 2022

For subscription-based SaaS businesses, your customer acquisition metrics indicate how effectively you acquire new users via sales, marketing, or a product-led approach like a free trial. The answer lies in your product or service’s value proposition. More customers = more revenue. Plain and simple.

Acquisition 59

Acquisition Scale Strategy Software Review 59

Totango

JUNE 9, 2020

The COVID-19 pandemic may have radically altered the marketplace around us, but the fundamentals of customer renewal strategies remain the same. Customers have always based their renewal decisions on emotional connections, financial realities, and the amount of trust they have that a service can deliver sustained value.

Strategy 62

Strategy Marketplace as a Service Software Review Construction 62

Baremetrics

OCTOBER 19, 2021

Finding hidden patterns in your sales, seeing the growth potential, and knowing which service is poised to be the star of your marketplace can all be done through using Baremetrics. All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. Table of Contents.

Payments 98

Payments Payment Methods Payment Services Payment Solutions 98

Chart Mogul

JUNE 23, 2022

In the SaaS world, that means the consumer-facing apps & marketplace SaaS have a tougher time ahead. In times like these, emotions are high and churn hurts more emotionally and materially, and after 2 years of upwards price adjustments, we might be seeing some price concessions in exchange for duration and predictability.

SaaS 52

SaaS DevOps as a Service Marketplace as a Service Forecasting 52

ProfitWell

MARCH 27, 2020

If you are to minimize churn and maximize profits, you want your users to be as informed as possible about how to use your product. Lower churn - A customer who doesn't make frequent use of your software is more likely to cancel their subscriptions than one who sees continuous value from it. What are knowledge bases?

SaaS 67

SaaS Systems Review Software Review Marketplace as a Service 67

Totango

NOVEMBER 14, 2019

By implementing customer education best practices that drive the onboarding process, you will set your customers—and your enterprise— up for success. The frustration that flows from a poorly executed or prolonged onboarding phase can quickly deteriorate to churn. Why Onboarding Matters. Standardized Practices.

Education 64

Education Onboarding Underperforming Technical Team Marketplace as a Service 64

SaaStr

MARCH 20, 2020

317: Rachel Hepworth is VP of Marketing @ Pilot, the startup that offers the best bookkeeping, tax and CFO services for growing businesses. Companies need a specialized approach for SMB accounts, different than the tactics used for Enterprise. This episode is sponsored by TaxJar.

SMB 185

SMB Scale Startup Marketplace as a Service 185

ChurnZero

FEBRUARY 1, 2019

Leading a team of innovators and experts in their Customer Success, Professional Services, and Support organization, Amanda’s goal is to ensure that every customer optimizes the business impact of Lucidworks search and analytics deployments. “My Under her direction, marketplace utilization grew 39% in one year.

VP of Engineering 53

VP of Engineering Customer Success Scale Marketplace as a Service 53

Baremetrics

OCTOBER 24, 2021

In this article, we will continue our series on how Baremetrics and Stripe work in tandem to maximize the value of your SaaS enterprise. Before we jump into the benefits of combining Baremetrics with Stripe, we’ll take a quick look at what Stripe is, and the advantages of using Stripe as your payment processor. Table of Contents.

Payment Services 97

Payment Services Payment Features Payment Methods Payments 97

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. Because horizontal SaaS companies serve both startups and enterprise businesses, scalability is a key selling point.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

Intercom, Inc.

OCTOBER 16, 2019

“Think of pricing along a continuum with self-service pricing at one end and enterprise at the other” As you scale and evolve your business, there are a few key questions to ask as you determine your pricing strategy: Do you anchor off competitors (if any exist) or substitutes? Entry level application (<$5,000 p.a.).

Business Model 195

Business Model Scale Pricing Payment Methods 195

SaaStr

JUNE 10, 2020

We saw McDonald’s, they started separating their arches and really trying to do public service announcements around social distancing. It’s a competitive marketplace. How do you tailor marketing messaging to reduce churn and increase engagement from current customers? And we thought, “Oh, what can we do?”

Travel 181

Travel Marketing Scale Outsourcing Services 181

Chargify

AUGUST 17, 2020

Backed by an army of developers, data engineers, and finance professionals, this events-based billing model allowed these large companies to directly link the value that their services provided with the cost presented on a customer’s invoice. What Amazon Web Services and Twilio Get Right. How AWS Does It.

AWS 98

AWS Payment Services SaaS Payments Payments 98

SmartKarrot

SEPTEMBER 18, 2020

The basic version being free and the premium version halts in three subscriptions plans. The team designs the surveys (which can be taken securely via mobile) and administers them. The company then helps the more than 11,000 schools that use its services to analyze and act on the amassed data. It comes in two plans as of now.

Technical Review 21

Technical Review SaaS Software Review Systems Review 21

Totango

AUGUST 7, 2020

The challenge of the digital marketplace is to make every customer feel like they are your only customer. Thankfully, the same advances that helped build that digital market also make it possible to provide every customer with personalized service. Providing Warning of Churn Potential. Matching Expertise to Customer Needs.

Customer Success 62

Customer Success Marketplace as a Service Scale Customer Lifetime Value 62

SaaStr

AUGUST 6, 2019

Most of you who ever have done enterprise sales, you know enterprise sales are spreadsheet-driven. ” Around 60% of enterprise software features are never used, so as a customer, you just pay for maintaining them. Tradeshift Buy, which is essentially what we call private marketplaces. So that’s what we do.

Payment Solutions 151

Payment Solutions Payments Outsourcing Services SaaS Payments 151

Totango

MAY 1, 2020

Customers are the building blocks of enterprise. Retaining existing customers is especially important during uncertain economic times, when fewer new customers may be signing on with your service. If your customers are the foundation of your enterprise, then customer retention is the most important aspect of a successful business.

Retention 62

Retention Software Management Marketplace as a Service 62

Chargify

OCTOBER 22, 2020

Through these integrations you can discover new insights from business data while enhancing your sales process to provide a customer-centric experience that will help reduce customer churn. They have consistently been ranked #1 by IDC for four years running and have over 4,000 pre-integrated applications on their marketplace exchange.

Payment Features 56

Payment Features Marketplace as a Service B2B Forecasting 56

Chart Mogul

SEPTEMBER 15, 2023

No Wait, of Course That Is the Single Most Important SaaS Metric by Jason Cohen, A Smart Bear The purpose of a metric is to be a tool in service of your goals, timeline, size, circumstance, even philosophy, not as a master you are thoughtlessly obligated to obey. So I’ve had to confront their differences many times firsthand.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

Totango

APRIL 14, 2020

The digital transformation of business has finally given enterprises the power to deliver on the potential of B2B customer segmentation. A single customer success team member within your enterprise can remain in close contact with thousands of customers, and keep their engagements relevant and beneficial to the customer.

B2B 71

B2B Scale Marketplace as a Service Sales Hiring 71

Intercom, Inc.

MAY 10, 2018

This creates an acquisition treadmill with built-in natural churn. Switching to a different service is something that takes a lot of effort. They did an amazing job bringing that all the way up to hundreds of millions of users and then their products for the enterprise, like Paper, are all extensions of that core idea.

Acquisition 224

Acquisition Marketplace as a Service Retention Startup 224

Mucker Capital

NOVEMBER 5, 2018

If you’re thinking about launching a Software-as-a-Service (SaaS) company, there are two different ways to approach the market. Horizontal SaaS: These companies aim to create a product that services a specific type of employee, function or division across all industries. So what’s behind this resiliency?

SaaS Payments 49

SaaS Payments Outsourcing Services Payment Services Payments 49

Chargify

AUGUST 17, 2017

“The bigger your customer base gets, the nearer you’ll get to the point where the amount of churned customers exceeds the number of acquired customers. Clearly, when the number of new signups is the same as the number of churned customers each month, you’re going to have growth issues. The enterprise choice? Start there.

Scale 53

Scale Sales Hiring Artificial Intelligence SaaS 53

SmartKarrot

APRIL 23, 2020

Customer success is fast becoming one of the most vital functions for software as a service (SaaS) companies providing subscription solutions that deliver personalized services to customers for minimal investment. That goes back to the nature of their purchases.

Customer Success 10

Customer Success Marketplace as a Service Travel B2C 10

SaaStr

MARCH 17, 2020

They announced a new “Hired Flex” option with a flexible monthly and pay-per-hire rate, a “Self Service” signup for startups to get immediate access to Hired’s marketplace, and announced that “Hired Assessments” will now be a part of every package to democratize opportunity through skills-based hiring. ProfitWell.

Sales Hiring 197

Sales Hiring Scale Payment Features Marketplace as a Service 197