Casey Accidental

OCTOBER 18, 2021

In Eventbrite’s case, the company was: Integrating the acquisition of Ticketfly to move up-market in a specific vertical and build an enterprise sales motion. Building a consumer marketplace to drive incremental ticket sales to event creators. The core self-service business was growing steadily at significant scale and was profitable.

Technical Advisors 140

Technical Advisors Technical Review Scale Marketplace as a Service 140

Subscription Flow

APRIL 23, 2024

That said, here is a list of updated features that Paddle offers for its clients in 2024: 1. Smart Dunning for Better Retention High churn rates are the worst when you have spent thousands of marketing dollars nurturing these customers. Doing this ensures the data-driven reduction of churn.

Payment Solutions 76

Payment Solutions Payments Payment Services SaaS Payments 76

Intercom, Inc.

OCTOBER 16, 2019

“Think of pricing along a continuum with self-service pricing at one end and enterprise at the other” As you scale and evolve your business, there are a few key questions to ask as you determine your pricing strategy: Do you anchor off competitors (if any exist) or substitutes? Entry level application (<$5,000 p.a.).

Business Model 195

Business Model Scale Pricing Payment Methods 195

OPEXEngine

MAY 18, 2021

SaaS metrics are viewed differently at different stages of growth and for different sales models, primarily whether a company is selling into an SMB or enterprise marketplace. Enterprise Stage – Ensuring Future Growth and Relevancy. Enterprise Stage – revenue growth at this stage should be stable.

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

Blulogix

DECEMBER 21, 2023

Take your business further with BluIQ’s flexible, scalable, enterprise-grade intelligent billing solutions. Predictive churn prevention: AI will identify customers at risk of churn before they even consider leaving. Think of it as a B2B marketplace where usage drives the entire ecosystem. Subscription Billing 1.

AI Search 59

AI Search AI B2B Marketplace as a Service 59

SaaStr

NOVEMBER 21, 2020

Rob Gonzalez: Operationally, I look at, in particular, my experience at Endeca, but also another startup that sold to pharmaceutical companies and other life sciences businesses and financial services companies called Cambridge Semantics. And there’s a lot of benefit to running a software as a service, in general.

SaaS Payments 245

SaaS Payments Scale Payment Services Payment Solutions 245

Subscription Flow

JANUARY 3, 2024

The following is a list of reasons that can also be read as a list of incentives for SaaS businesses to implement a flexible pricing strategy: Tailoring your pricing strategy as per larger trends in the market: SaaS businesses operate in a highly volatile environment, with technology, customer behavior, and the marketplace constantly changing.

Pricing 52

Pricing Payment Features SaaS Marketplace as a Service 52

Totango

MAY 1, 2020

Customers are the building blocks of enterprise. Retaining existing customers is especially important during uncertain economic times, when fewer new customers may be signing on with your service. If your customers are the foundation of your enterprise, then customer retention is the most important aspect of a successful business.

Retention 62

Retention Software Management Marketplace as a Service 62

Totango

AUGUST 7, 2020

The challenge of the digital marketplace is to make every customer feel like they are your only customer. Thankfully, the same advances that helped build that digital market also make it possible to provide every customer with personalized service. Providing Warning of Churn Potential. Matching Expertise to Customer Needs.

Customer Success 62

Customer Success Marketplace as a Service Scale Customer Lifetime Value 62

Baremetrics

MARCH 30, 2021

Do any of them have what you want in a subscription management service? They are both web-based, serving different enterprises and offering billing solutions. Zuora Founded in 2007, Zuora is an enterprise billing and invoicing company that helps businesses launch and manage their subscription-based services.

Payment Solutions 105

Payment Solutions Payments Payment Features Payment Methods 105

SaaStr

MARCH 17, 2020

They announced a new “Hired Flex” option with a flexible monthly and pay-per-hire rate, a “Self Service” signup for startups to get immediate access to Hired’s marketplace, and announced that “Hired Assessments” will now be a part of every package to democratize opportunity through skills-based hiring.

Sales Hiring 185

Sales Hiring Scale Payment Features Marketplace as a Service 185

Totango

MARCH 6, 2020

Today’s on-demand, subscription-dominated marketplace requires that enterprises pay closer attention to what their customers want from their products—and there’s no clearer indication than their own words. Share Feedback Across Your Enterprise. In follow up to the introduction of new product features.

Marketplace as a Service 93

Marketplace as a Service Social Media Customer Success Enterprise 93

Totango

JULY 22, 2022

When facing a struggling economy, it’s more important than ever to keep your customers engaged and reminded of why your products and services are critical to their success. We are constantly adding innovative new apps to our Customer Journey Marketplace , including our newest Engage Customers SuccessBLOC.

Communication 101

Communication Marketplace as a Service Technical Review Engagement 101

SaaStr

AUGUST 6, 2019

Most of you who ever have done enterprise sales, you know enterprise sales are spreadsheet-driven. ” Around 60% of enterprise software features are never used, so as a customer, you just pay for maintaining them. Tradeshift Buy, which is essentially what we call private marketplaces. So that’s what we do.

Payment Solutions 142

Payment Solutions Payments Outsourcing Services SaaS Payments 142

Baremetrics

OCTOBER 9, 2021

Baremetrics monitors subscription revenue for businesses that bring in revenue through subscription-based services. All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. Sign up for the Baremetrics free trial and start managing your subscription business right.

Payment Services 98

Payment Services SaaS Payments Payment Methods Payments 98

SaaStr

JUNE 3, 2020

The SaaS Trust Crisis is making it harder to market and sell software and services than ever before. And today, I’m very excited to be the co-founder and CEO of G2 where we’re building the world’s leading marketplace for SaaS software. So the average enterprise is adding about a hundred SaaS apps per year.

Software Review 173

Software Review Scale Technical Review SaaS 173

Baremetrics

OCTOBER 24, 2021

In this article, we will continue our series on how Baremetrics and Stripe work in tandem to maximize the value of your SaaS enterprise. Baremetrics monitors subscription revenue for businesses that bring in revenue through subscription-based services. Try Baremetrics Free.

Payment Services 97

Payment Services Payment Features Payment Methods Payments 97

Intercom, Inc.

NOVEMBER 30, 2021

Juggling outdated, disjointed tools is a recipe for team burnout, customer dissatisfaction, and ultimately, churn. But many support teams – especially those in the enterprise space – worry that “ripping and replacing” their tech stack will be costly: time-wise, cognitively, and financially. Strategy first, technology second.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. These evolving demands from enterprise customers bring with them different skillsets customer success managers need to hone.

Scale 177

Scale Customer Success Strategy Sales Hiring 177

FastSpring

SEPTEMBER 16, 2021

But we wanted to hear directly from technical founders and software developers about what you look for in a SaaS payment processing service. “These are just some of the questions you need to consider when evaluating a payment service solution as these are the same questions your customers will surely ask you,” Levi says.

Payment Services 135

Payment Services SaaS Payments Merchant Services Payment Solutions 135

Totango

JUNE 9, 2020

The COVID-19 pandemic may have radically altered the marketplace around us, but the fundamentals of customer renewal strategies remain the same. Customers have always based their renewal decisions on emotional connections, financial realities, and the amount of trust they have that a service can deliver sustained value.

Strategy 62

Strategy Marketplace as a Service Software Review Construction 62

SaaStock

MARCH 26, 2019

The space as a whole has churned more IPOs in the last 6 months than the previous 20 years combined as a result. Metatext offers a solution to help SaaS entrepreneurs to automate business processes such as customer services, marketing and insights. However, our interest goes beyond the current state of SaaS in Latin America.

Startup 210

Startup Artificial Intelligence SaaS Construction 210

Baremetrics

AUGUST 24, 2021

Customer X signs up for the monthly basic plan on your website or marketplace. Manage plans and features of your SaaS business with Baremetrics Get deep insights into MRR, churn, LTV and more to grow your business. Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business.

Subscription 97

Subscription Payment Features Software Review Payments 97

ChurnZero

DECEMBER 14, 2023

In a sense, it was originally more like a lead generation service, or marketplace for barbershops. Squire debated expanding its ICP to enterprise – think hair salon chains – hoping to scale faster. I am going to focus on my customer because that allows you to design products and services that make sense for them,” noted Dave.

Payment Solutions 52

Payment Solutions SaaS Payments Payment Methods Scale 52

OPEXEngine

OCTOBER 5, 2021

But while software’s success in the marketplace has lifted the valuations of software companies, our analysis suggests that some firms may still be undervalued. In more mature software companies, we see oversized returns for companies that are moving to software-as-a-service subscription models (see Figure 1). Sticky after all.

Software Review 52

Software Review DevOps as a Service Software Underperforming Technical Team 52

Totango

APRIL 14, 2020

The digital transformation of business has finally given enterprises the power to deliver on the potential of B2B customer segmentation. A single customer success team member within your enterprise can remain in close contact with thousands of customers, and keep their engagements relevant and beneficial to the customer.

B2B 71

B2B Scale Marketplace as a Service Sales Hiring 71

Totango

MARCH 29, 2022

And with the right systems and setup, that can mean automated reminders when customers are at risk for churn, ready to upgrade to a more advanced tier of your product, or just need more support. This is achieved through a number of features such as ready-to-go templates that can be found in the customer journey marketplace.

Engagement 94

Engagement Scale Marketplace as a Service Retention 94

Baremetrics

SEPTEMBER 16, 2021

LTV, or CLV, is the predicted amount a customer will spend on your product or service while they’re your customer. Why You Need to Measure LTV This metric is one of the critical performance criteria for the entire enterprise, especially in B2B sales or e-commerce. Another term you need to understand is the churn rate.

Business 97

Business Social Media Marketplace as a Service Mobile 97

Baremetrics

OCTOBER 19, 2021

Finding hidden patterns in your sales, seeing the growth potential, and knowing which service is poised to be the star of your marketplace can all be done through using Baremetrics. All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. Table of Contents.

Payments 98

Payments Payment Methods Payment Services Payment Solutions 98

Intercom, Inc.

MAY 10, 2018

This creates an acquisition treadmill with built-in natural churn. Switching to a different service is something that takes a lot of effort. They did an amazing job bringing that all the way up to hundreds of millions of users and then their products for the enterprise, like Paper, are all extensions of that core idea.

Acquisition 224

Acquisition Marketplace as a Service Retention Startup 224

SaaStr

JUNE 16, 2020

Leveraging survey data from 66+ enterprise SaaS companies, Matt Garratt, Managing Partner of Salesforce Ventures shares the landscape of how businesses are shifting their sales & GTM strategies to react to today’s uncertain times. And if you look at churn, so in Q1, starting to see some early signs of churn.

Sales Hiring 155

Sales Hiring Scale SaaS Payments Payment Services 155

Chargify

AUGUST 17, 2020

Backed by an army of developers, data engineers, and finance professionals, this events-based billing model allowed these large companies to directly link the value that their services provided with the cost presented on a customer’s invoice. What Amazon Web Services and Twilio Get Right. How AWS Does It.

AWS 98

AWS Payment Services SaaS Payments Payments 98

SaaSOptics

MAY 19, 2022

The answer lies in your product or service’s value proposition. While our solution is a great fit for SaaS businesses that have their sights set on rapid growth, a mammoth-sized enterprise company might require an enterprise tool—like an ERP—to maintain a consistent workflow and operational structure across all their departments.

Acquisition 59

Acquisition Scale Strategy Software Review 59

Mucker Capital

NOVEMBER 5, 2018

If you’re thinking about launching a Software-as-a-Service (SaaS) company, there are two different ways to approach the market. Horizontal SaaS: These companies aim to create a product that services a specific type of employee, function or division across all industries. So what’s behind this resiliency?

SaaS Payments 49

SaaS Payments Outsourcing Services Payment Services Payments 49

Chargify

OCTOBER 22, 2020

Through these integrations you can discover new insights from business data while enhancing your sales process to provide a customer-centric experience that will help reduce customer churn. They have consistently been ranked #1 by IDC for four years running and have over 4,000 pre-integrated applications on their marketplace exchange.

Payment Features 56

Payment Features Marketplace as a Service B2B Forecasting 56

Totango

SEPTEMBER 17, 2019

The on-demand, customizable nature of today’s digital marketplace means customers have come to expect service providers to know their needs intimately and to meet them routinely. Servicing the customer depends on understanding their unique goals and how they are progressing towards them. What is a Customer Data Platform?

Data 64

Data Marketplace as a Service Metrics Customer Success 64

Chart Mogul

JUNE 23, 2022

In the SaaS world, that means the consumer-facing apps & marketplace SaaS have a tougher time ahead. In times like these, emotions are high and churn hurts more emotionally and materially, and after 2 years of upwards price adjustments, we might be seeing some price concessions in exchange for duration and predictability.

SaaS 52

SaaS DevOps as a Service Marketplace as a Service Forecasting 52