User Pilot

MAY 16, 2023

We also examine a few examples of how companies use value metrics in their pricing strategy. TL;DR Value metrics are the features of a product that customers associate with its value and are happy to pay for. Tracking them regularly will allow you to iterate on your initial ideas to fine-tune your pricing strategy.

Metrics 93

Metrics Customer Lifetime Value SaaS Pricing 93

ChurnZero

JANUARY 3, 2020

Lessons Learned about Building Remote Customer Success Teams from 4 Years on the Job. Author: Ingmar Zahorsky , VP of Customer Success, ChartMogul. ChartMogul hasn’t always been a remote company, but the customer success team started with remote in mind. Jumpstart customer success with great self-help tools.

Customer Success 64

Customer Success Sales Hiring Scale Onboarding 64

Intercom, Inc.

SEPTEMBER 28, 2021

Customer behavior is more important than company size. At Intercom, we obsess about our customers’ success. We solve customer problems by deeply understanding the jobs that they use our product to tackle, often applying the jobs to be done framework. Industry-standard” isn’t always a priority.

Scale 249

Scale Management Sales Hiring Healthcare 249

SmartKarrot

MAY 19, 2023

Role: Customer Success Manager Location: United States (Remote) Organization: iDeals As a Customer Success Manager, you’ll be analysing market trends, analysing potential customers, and figuring out what they expect from the product. Assisting customers via phone or email when they have a query or problem.

Customer Success 19

Customer Success Sales Hiring Data Analysis compliance 19

SmartKarrot

FEBRUARY 8, 2023

Role: VP Customer Success Location: United States (Remote) Organization: Unifyed As a VP of Customer Success, you’ll drive Customer Success Outcomes. Increase renewal rates and reduce churn. Define segmentation of the customer base and varying strategies.

Customer Success 19

Customer Success Sales Recruiting Scale Outsourced Development 19

SmartKarrot

JANUARY 20, 2023

Role: Customer Success Lead Location: Remote, Switzerland Organization: Earny Switzerland As a Customer Success Lead, you will take charge of user requests & improve the payroll application and user experience. You will bring precise and fast answers to customers on all contact channels (emails, phone, etc).

Customer Success 19

Customer Success Outsourced Development Payment Features Government 19

SmartKarrot

FEBRUARY 9, 2023

Role: Head of Customer Success Location: San Francisco, CA, United States Organization: Ikigai As the Head of Customer Success, you’ll manage the onboarding of new clients and ensure a smooth transition from sales. Ensure that our communications and updates are received by all users at each customer.

Customer Success 19

Customer Success Sales Recruiting Technical Review Outsourced Development 19

User Pilot

FEBRUARY 29, 2024

Totango is a customer analytics software focused primarily on customer success and churn reduction. It uses quote-based pricing and includes enterprise features such as custom roles, permission management, premium integrations, priority support, activity logs, security audits, SOC 2/GDPR compliance, and more.

Artificial Intelligence 90

Artificial Intelligence Social Media Software Review AI Search 90

SmartKarrot

APRIL 28, 2022

Role: Director of Customer Success Location: Issaquah, WA, US (On-site) Organization: MangoApps As a Director of Customer Success, you will develop a deep understanding of MangoApps concepts, features & use-cases. Become the primary point of contact for executives and decision-makers of customer accounts.

Customer Success 19

Customer Success Technical Review Outsourced Development Software Review 19

SmartKarrot

APRIL 14, 2023

Role: Customer Success Manager Location: London Area, United Kingdom (Hybrid) Organization: ContractPodAi As a Customer Success Manager, you’ll establish the strategy framework, guidance, and oversight for how ContractPodAi collaborates with its clients.

Customer Success 15

Customer Success Travel compliance Retention 15

User Pilot

MARCH 29, 2024

By analyzing user behavior patterns and uncovering valuable insights, behavior analytics tools enable businesses to design strategies that drive retention and business growth. Zendesk is best for tracking user interactions with the customer service team. Akkio is the best behavioral analytics tool for churn prediction.

Social Media 87

Social Media AI Retention Pricing 87

SmartKarrot

NOVEMBER 29, 2021

Role: Head of Customer Success Location: New York, NY, US (Hybrid) Organization: Pinecone As a Head of Customer Success, you will hire, train, and manage a high-performing customer success team including pre-sales, post-sales, and professional services. calling non-responsive customers).

Customer Success 19

Customer Success Sales Hiring Technical Review SMB 19

SaaStr

AUGUST 6, 2020

How does Chen advise founders to think about annual dollar churn? * How does Chen think about aligning revenue scale to your customers? They hire a team and get going as fast as possible, with it kind of being the only employee strategy, why did you start that way? How does Chen think the right way to calculate LTV is?

Sales Hiring 233

Sales Hiring Payment Services Payment Solutions SaaS Payments 233

InsightSquared

FEBRUARY 26, 2020

With 90% of data not in CRMs, what are some ways to drive your sales professionals to enter their data and have better CRM compliance? Instead of presenting CRM compliance as a mandate, it’s important to show both reps and managers how it can help them close more deals. strategy, tools, enablement, insights). Great question.

Scale 71

Scale compliance Sales Enablement Forecasting 71

User Pilot

SEPTEMBER 21, 2023

Reduce customer churn : By monitoring behavior over time, you can detect signs of disengagement or dissatisfaction. This early warning system enables you to intervene with retention strategies, reducing the likelihood of users canceling their subscriptions. Userpilot’s cohort analysis feature will be available in Q4 2023.

Payment Features 89

Payment Features Customer Lifetime Value User Experience Churn 89

User Pilot

MARCH 14, 2024

TL;DR Here’s what to look for to maximize your company’s potential by leveraging advanced retention analytics tools: User segmentation : So you can slice and dice users based on behavior and demographics to develop laser-focused retention strategies. Conclusion There you have it.

Retention 52

Retention Software Review Technical Review Systems Review 52

ChurnZero

DECEMBER 27, 2019

It’s not surprising to see this post top our list since your churn rate is deeply connected to the quality of your customer’s onboarding journey. 5 Common Mist a kes Customer Success Managers Make When Managing Their Day . 6 Customer Retention Strategies That Kee p Customers Coming Back .

Technical Review 64

Technical Review Software Review Churn Customer Success 64

User Pilot

NOVEMBER 25, 2023

TL;DR Retention analytics , also known as survival analytics, identifies the causes of customer churn. Heap is a robust product analytics platform that provides users with a plethora of in-depth insights into customer behavior and needs. It’s particularly valuable for B2B companies and helps minimize churn.

Retention 59

Retention Software Review Technical Review Scale 59

SaaStr

NOVEMBER 29, 2019

286: Allie Janoch is the Founder & CEO @ Mapistry, the startup that makes environmental compliance simple. In Today’s Episode We Discuss: * How Allie made her way from the world of Yahoo to founding the game changer of environmental compliance in Mapistry. How does Allie measure true customer success?

Sales Hiring 132

Sales Hiring Underperforming Technical Team Technical Advisors Scale 132

User Pilot

MARCH 7, 2024

Uncover what actions users take, how marketing strategies bring conversions, or where users interact most with your product. Google Analytics offers help in building a marketing strategy by creating a snapshot of advertising needs. Discover insights into churn straight from how users interacted with your product. Enterprise.

Social Media 97

Social Media AI Search Mobile AI 97

User Pilot

AUGUST 5, 2023

Analyzing data is the key to achieving customer success and product growth. A data tracking plan is the framework used and strategies implemented to collect and analyze data for valuable insights. A data tracking plan is the framework and strategies you implement to collect and analyze data for actionable insights.

Data 87

Data Customer Lifetime Value Underperforming Technical Team Data Analysis 87

User Pilot

OCTOBER 30, 2023

The Pro and Premier plans also offer account-based analytics to help you monitor account health and churn. It’s particularly valuable for B2B companies and helps minimize churn. Heap pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams.

Payments 52

Payments Payment Solutions Payment Services Payment Methods 52

User Pilot

OCTOBER 30, 2023

It is particularly helpful in identifying friction and drop-off points, enabling you to minimize churn and boost conversion rates. Heap is a robust product analytics platform that provides users with a plethora of in-depth insights into customer behavior and needs. Let’s take a closer look at its benefits.

Payments 52

Payments SaaS Payments Payment Solutions Payment Services 52

SaaStr

OCTOBER 15, 2019

Cold calling to set up demos has never worked for Mapistry, but we’ll share with you some of the strategies that have allowed us to increase our qualified lead flow by more than 400% and increase our sales ops by more than 3x in 2018. So one place would be in your customer success organization. Join us at SaaStr Annual 2020. .:

Underperforming Technical Team 155

Underperforming Technical Team Sales Hiring compliance SMB 155

SmartKarrot

JULY 13, 2021

Role: VP of Customer Success Location: Remote, Cambridge, England, United Kingdom Organization: Gearset As a VP of Customer Success, you will work with the senior leadership team to shape and edit our customer success strategy. Maintaining and updating proficiencies in the video marketing space.

Merchant Services 10

Merchant Services Customer Success Sales Recruiting Scale 10

User Pilot

OCTOBER 30, 2023

That, in turn, can help you identify users who repeat an action, reach a goal, or churn. Heap pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams. Also, it offers insight into various paths users take to navigate your product.

Engagement 52

Engagement Payments SaaS Payments Payment Services 52

User Pilot

OCTOBER 30, 2023

That, in turn, can help you identify users who repeat an action, reach a goal, or churn. Heap pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams. Also, it offers insight into various paths users take to navigate your product.

Payment Solutions 52

Payment Solutions Payments Payment Methods Payment Services 52

User Pilot

APRIL 7, 2024

Userpilot – the best user journey tracking tool for web analytics Userpilot is a product growth platform for enterprises possessing user-tracking software for web analytics to increase adoption and reduce churn. Pendo can collect data directly from customers via user feedback. Enterprise. Engagement reports. Session replay.

Scale 86

Scale Social Media AI Search SaaS 86

SmartKarrot

DECEMBER 21, 2020

Role: VP of Customer Success Location: Pleasant Grove, UT, US Organization: IsoTalent As a VP of Customer Success, you will develop and execute a strategic roadmap for the customer success organization. Collaborate with partnerships and sales on selling techniques and growth/retention strategies.

Customer Success 10

Customer Success Scale Leadership SMB 10

User Pilot

OCTOBER 30, 2023

Heap pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams. Pro – Tailored for enterprise businesses with robust security and compliance requirements. Properties section on Heap. Let’s take a closer look at its benefits.

Payments 52

Payments Payment Solutions Payment Methods Payment Services 52

User Pilot

MARCH 29, 2024

WalkMe is a digital adoption platform that can help you create frictionless experiences for your customers. The platform is built keeping the compliance, scalability, and security needs of enterprises in mind. Using it, you can onboard customers and keep them engaged throughout their lifetime with your business.

Software Review 52

Software Review Onboarding Technical Review User Experience 52

ProfitWell

FEBRUARY 26, 2020

Retention software is software that focuses on optimizing user retention and reducing churn. It helps businesses keep their customers, maintain revenue growth, and understand why and when customers are leaving. The Importance of Customer Retention. Lower churn. Types of optimizations for customer retention.

Payment Solutions 52

Payment Solutions Retention Payments Software Review 52

FastSpring

JULY 10, 2019

The predictable revenue from a loyal customer base is ideal when your business is looking to scale. Subscription-based revenue models are only as good as the strategy and planning you put into it. How do I reduce churn? One of the most important indicators of success for subscription-based business models is churn rate.

Merchant Services 70

Merchant Services Payment Methods Payment Services Payment Solutions 70

User Pilot

MARCH 18, 2024

WalkMe is a digital adoption platform that can help you create frictionless experiences for your customers. The platform is built keeping the compliance, scalability, and security needs of enterprises in mind. Using it, you can onboard customers and keep them engaged throughout their lifetime with your business.

Software Review 52

Software Review Technical Review Onboarding Underperforming Technical Team 52

SmartKarrot

OCTOBER 23, 2020

Role: Director, Customer Success Location: Boston, MA, US Organization: Carbonite In this role, you will be responsible for driving strategy and success across the Americas Customer Success team. Also, expand the revenue in accounts through up-sell and identification of cross-selling opportunities.

Outsourcing Services 10

Outsourcing Services Customer Success Outsourced Development Scale 10

User Pilot

OCTOBER 30, 2023

Heap pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams. Pro – Tailored for enterprise businesses with robust security and compliance requirements. Let’s take a closer look at its benefits.

SaaS Payments 52

SaaS Payments Payments Payment Services Payment Solutions 52

User Pilot

FEBRUARY 15, 2024

Starts at $499/month and includes everything in Starter plus unlimited feature tagging, an in-app resource center , A/B testing options, AI-powered content localization, event-based content triggers, a dedicated customer success manager, and extra integrations like HubSpot/Salesforce. Enterprise. Integration with Google.

Sales Funnel 92

Sales Funnel SaaS User Experience Forecasting 92