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How Anthropic Rocketed to $4B ARR — And Why Your B2B Playbook May Already Be Obsolete

SaaStr

The Enterprise-First Strategy That Worked While OpenAI captured headlines with consumer ChatGPT adoption, Anthropic quietly built an enterprise juggernaut. Usage-Based Pricing Done Right Anthropic proves that when your product becomes truly essential to customer workflows, usage-based pricing creates massive expansion opportunities.

B2B 247
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GTM in The Age of AI: The Top 10 Learnings from ICONIQ’s 2025 B2B SaaS Report

SaaStr

This isn’t about sprinkling ChatGPT into your sales process. ” Nick Cochran (former Databricks VP Customer Success): “The traditional CSM role no longer made sense for us… The core responsibilities of Customer Success are now distributed across all teams that engage with the customer.”

Scale 191
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The Top 10 Events in SaaS. According to ChatGPT.

SaaStr

Google Cloud Next: Google Cloud Next (now known as Google Cloud Next ’21) is an event organized by Google Cloud to showcase their latest advancements, product announcements, and customer success stories, impacting the SaaS industry. It explores strategies for retaining and expanding customer relationships.

ChatGPT 189
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The $939B Question: Is AI Eating SaaS or Feeding It?

SaaStr

Ready When AI Hit and Went All-In When ChatGPT launched in late 2022, most SaaS companies scrambled to add AI features. While competitors debated how much to invest in AI, Palantir made it their primary growth engine, restructuring their entire go-to-market strategy around AIP bootcamps and AI-driven customer success.

AI Search 289
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The Where, When, and How of AI with Theory Ventures, Open AI, MotherDuck and Lamini

SaaStr

He was just using ChatGPT to generate Python code. Revelations in the Market After the Launch of OpenAI for Enterprise OpenAI shares three things about their journey to building ChatGPT Enterprise, learnings, and what is coming. Another learning was to invest in customer success work early on.

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Creating Customer Success Playbooks with ChatGPT

Sixteen Ventures

Customer Success is always under pressure to optimize (and reduce the expense of) everything. Many people see ChatGPT as a way to streamline Customer Success processes like preparing for customer meetings or literally creating those processes upon which their organizations run.

ChatGPT 62
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Dear SaaStr: How Do You Handle Customers That Want to Build It In-House?

SaaStr

And we’re even seeing a bit of renaissance here again, as many try to build apps on ChatGPT and OpenAI themselves instead of through an established, pre-AI vendor. When you first build a start-up, it’s often feature-poor, with little-to-no brand. Internal IT teams sometimes think they can built it themselves. And iterate on it.

ChatGPT 280