SaaStr

JULY 15, 2025

.” Custom Training Beats Everything : A specialized AI vastly outperforms generic models, even when those models have already ingested the same data. The Value-Add Reality Check: Customer Success Customer Success: 60%+ Reduction Possible The Harsh Truth : Most CSMs aren’t adding enough value to justify their cost in the age of AI.

AI

Sales Hacker

JANUARY 28, 2025

So it was like almost what, two years ago, almost to the day that chat GPT became the fastest growing app in the history of apps. So I raised my hand and said, I’ll be the first one to implement our customers. And it starts with customer success. And then it helps you make the next customer successful.

Sales Hiring

Sales Hacker

JULY 18, 2025

Your buyers are asking ChatGPT, Perplexity, Claude, and Gemini what tools to use and who to trust. How to get cited by ChatGPT and others. Traffic to AI tools like ChatGPT, Claude, and Perplexity nearly doubled in the last year – from 30.5B Compare how different models (ChatGPT, Claude, Perplexity) cite you.

AI Search

ChurnZero

FEBRUARY 7, 2025

Even before ChurnZero launched the first AI assistant built into a customer success platform , I was experimenting with AI. I loved its potential to help me minimize the most repetitive parts of my job so I could focus on the strategic challenges that unlock the most value for ChurnZero customers. Treat AI the same way.

AI

Totango

NOVEMBER 26, 2024

This might be popular language models like ChatGPT or Anthropic’s Claude, or it might be a niche tool for a workflow based on function specifics. But those are just the inputs to helping team members, like account managers and customer success managers (CSMs), work more quickly and save time.

AI

Sales Hacker

FEBRUARY 11, 2025

Jordan explains how to use AI tools like ChatGPT, Deep Research, and Claude to create your own AI workflow for prospecting accounts and creating highly targeted and extremely valuable messages for target decision-makers. Did you have some sort of chat GPT access early that we didn’t know about? Uh, with ChatGPT.

ChatGPT

Sales Hacker

NOVEMBER 22, 2024

Tips to implement AI: Start with behavior change : Encourage teams to adopt AI tools like ChatGPT in daily tasks, building familiarity and confidence. At BambooHR, overall AI adoption increased sales attainment by 21% among super-users compared to their peers.

Sales Enablement

Sales Hacker

APRIL 18, 2025

Do we know where our content ranks in Gemini or ChatGPT responses? Questions to ask yourself / your team Ask these questions: Are we writing for search engines or problems our buyer actually has ? Whats one piece of founder content we can publish this week that adds value? Are we tracking brand mentions across Reddit, YouTube, and LLMs?

AI Search

SaaStr

JULY 25, 2023

Google Cloud Next: Google Cloud Next (now known as Google Cloud Next ’21) is an event organized by Google Cloud to showcase their latest advancements, product announcements, and customer success stories, impacting the SaaS industry. It explores strategies for retaining and expanding customer relationships.

ChatGPT

SaaStr

DECEMBER 8, 2023

He was just using ChatGPT to generate Python code. Revelations in the Market After the Launch of OpenAI for Enterprise OpenAI shares three things about their journey to building ChatGPT Enterprise, learnings, and what is coming. Another learning was to invest in customer success work early on.

Artificial Intelligence

Sixteen Ventures

MARCH 3, 2023

Customer Success is always under pressure to optimize (and reduce the expense of) everything. Many people see ChatGPT as a way to streamline Customer Success processes like preparing for customer meetings or literally creating those processes upon which their organizations run.

ChatGPT

SaaStr

MARCH 22, 2024

And we’re even seeing a bit of renaissance here again, as many try to build apps on ChatGPT and OpenAI themselves instead of through an established, pre-AI vendor. When you first build a start-up, it’s often feature-poor, with little-to-no brand. Internal IT teams sometimes think they can built it themselves. And iterate on it.

ChatGPT

Sixteen Ventures

FEBRUARY 26, 2023

Generative AI, like ChatGPT, is a powerful technology that has revolutionized the way we approach various fields, including writing, coding, music composition, and even Customer Success. However, while the power of generative AI like ChatGPT is undeniable, it is important to understand that this technology has limitations.

ChatGPT

Sixteen Ventures

FEBRUARY 18, 2023

You know ChatGPT is powerful, but how is it actually useful to you in Customer Success on a daily basis? When it comes to AI like ChatGPT, everything starts with understanding Prompt Engineering. What is ChatGPT? Now, anyone with a browser can access GPT directly via a very familiar chat interface.

ChatGPT

User Pilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. In this article, we will explore: How to leverage AI tools for customer success and retention. How can customer success managers address the challenges and concerns around AI when it comes to providing a better user experience?

Customer Success

Sixteen Ventures

FEBRUARY 28, 2023

Generative Artificial intelligence (AI) like ChatGPT – and now Bing Chat – is transforming the way we communicate and work, especially in Customer Success. It was trained on web data up to mid-2021, so the benefit of Bing Chat over ChatGPT is access to the latest information. Let’s dig in.

ChatGPT

SaaStr

JULY 31, 2024

There are so many great tools out there, like Perplexity , ChatGPT , ZoomInfo , Apollo , or whatever. Who is a similar company or competitor that is already a customer? You can reach out to Vanta and say, “Hey, Drata has been a super happy customer for two years, and this is how they use Vanta.” Do your research.

Scale

ChurnZero

MARCH 10, 2023

Are you interested in using AI to make your Customer Success job easier? We’ll walk through how to write prompts to help you better serve your customers, with examples you can add to your CS toolkit. CS AI is an industry first: the first generative artificial intelligence built into a Customer Success platform.

Customer Success

FastSpring

AUGUST 2, 2023

We do less than 1% of our business in Croatia, so it’s not really a big market for us,” added TestDome’s head of customer success and sales Igor Novosel. When we recently had an executive business review meeting with our customer success manager Gareth, your CEO David Nachman was present.”

Payment Solutions

ChurnZero

MARCH 10, 2023

Are you interested in using AI to make your Customer Success job easier? We’ll walk through how to write prompts to help you better serve your customers, with examples you can add to your CS toolkit. CS AI is an industry first: the first generative artificial intelligence built into a Customer Success platform.

Customer Success

SaaStr

APRIL 19, 2023

You don’t want anything that looks like ChatGPT or a low-quality writer wrote it. For this strategy, you’ll want to schedule a time to visit your largest customers, those in your top 10-15% of revenue. Here’s the trick, and it works especially well for founders and heads of customer success. Do a roadmap presentation.

Sales Hiring

ChurnZero

JULY 21, 2023

In our webinar, Scaling customer success Lynn shares how CS teams can scale their operations and outreach by implementing a digital strategy that uses automation and generative AI. You can see how it goes with new customers and work out the kinks. Q: How do you use ChatGPT to analyze qualitative data?

Scale

ChurnZero

MARCH 14, 2023

This is a guest article by Peter Armaly , vice president of Customer Success at ESG , which delivers Customer Success as a Service® (CSaaS). For years, Customer Success (CS) professionals, and especially CS leaders, have battled the demons of doubt, those forces within their own companies aligned against them.

Systems Review

ChurnZero

APRIL 7, 2023

And how can it support Customer Success professionals in their day-to-day jobs? The beginning: AI’s origin story Artificial intelligence didn’t spring up suddenly in the last few months (despite how it feels with the tidal wave of attention over OpenAI and Chat-GPT). From what and how did it evolve?

Artificial Intelligence

ChurnZero

FEBRUARY 29, 2024

The working relationship between customer success and support teams can make, break, or even supercharge your customer experience, as Jaclyn Mullen of TheLoops showed attendees of ChurnZero’s most recent webinar. You can also use ChatGPT and prompt it to do some thinking for you. They’re constantly in that motion.

Customer Success

ChurnZero

MARCH 14, 2023

This is a guest article by Peter Armaly , vice president of Customer Success at ESG , which delivers Customer Success as a Service® (CSaaS). For years, Customer Success (CS) professionals, and especially CS leaders, have battled the demons of doubt—those forces within their own companies aligned against them.

Systems Review

User Pilot

JUNE 30, 2023

Which is the best AI writing assistant available for marketing and customer success teams in 2023? ChatGPT has gained popularity for its versatility in overcoming writer’s block and as a brainstorming tool. ChatGPT AI writing tool. The free plan uses the ChatGPT 3.5 model and doesn’t allow browsing.

AI Search

ChurnZero

NOVEMBER 30, 2023

Yet when OpenAI, the company behind ChatGPT, released its large language model (LLM) to the public, the tone changed. At our most recent BIG RYG conference , we posed a version of this question in an Oxford-style debate between four customer success leaders, ultimately decided by an audience vote.

Artificial Intelligence

Sales Hacker

SEPTEMBER 27, 2024

Like chatGPT but more powerful, built just for sellers. Pocus reads 10ks, websites, news, listens to podcasts, and more to generate an account plan. It also combines your value props to suggest how you might pitch the account. UserEvidence – launched ROI Studies. Plus, they’re giving 6 months of free Hone Membership to attendees.

Scale

Sales Hacker

FEBRUARY 16, 2024

ChatGPT has a browser built in, so you can have it do market research and other research related tasks for you. Jordan Crawford (Founder of Blueprint) advises that there are many things that AI can programmatically do today to research and look for news and other relevant information.

Sales Recruiting

User Pilot

JANUARY 8, 2024

You can gather more data later in the customer journey. Here’s an example from ChatGPT: ChatGPT’s simple login/signup. Send an automated welcome email Trigger your automated email immediately after the customer signs up for your product (you can even use the sign-up page to redirect them to check their emails).

Onboarding

User Pilot

APRIL 24, 2024

From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. Apart from chatGPT, there are dozens of dedicated AI writing tools , and many companies, including Userpilot, embed such capabilities into their products.

AI

User Pilot

APRIL 28, 2023

Thanks to Natural Language Processing (NLP) and Machine Learning (ML) algorithms, AI can help you analyze customer and product usage data to design and optimize the onboarding experiences you offer and make them more engaging. Why use AI during the customer onboarding process? Let’s have a look at a few examples.

Artificial Intelligence

User Pilot

JULY 30, 2024

Scope : UI deals with visual and interactive aspects of a product, while UX encompasses the entire user journey and customer success. Natural Language Interface (NLI) : Interfaces that allow users to interact through spoken (a voice user interface) or written natural language (a chat).

User Experience

ChurnZero

OCTOBER 6, 2023

We just wrapped up another vibrant and jam-packed BIG RYGthe essential customer success leadership conference. Earlier this week, hundreds of customer success professionals, from diverse locales and companies, all converged in Washington, D.C. Customer success leaders are divided about AI’s future impact.

AI

ChurnZero

FEBRUARY 15, 2024

However, those in roles like customer success have valuable insights from their interactions with customers. Tools like Grammarly or ChatGPT can be great aids in this process. For strategies on how to spark engagement in your community, watch my webinar, “Reviving a community to support your customer success team below.”

ChatGPT

Chart Mogul

DECEMBER 6, 2023

But over the past 12 months, Open AI’s ChatGPT has gone mainstream, Twitter has become X, Silicon Valley Bank collapsed, as did FTX, and WeWork… How many of these did you see coming? What will 2024 bring? We reached out to SaaS founders, operators, … Before 2023, the term “generative AI” was met with blank faces.

SaaS