Valuize Consulting

DECEMBER 22, 2021

Today, businesses need to continuously deliver outcomes and prove their value if they want to drive greater retention and expansion revenue. Creating an effective value selling framework that begins in Pre-Sales and extends all the way through to Professional Services is crucial to facilitating a frictionless customer journey.

Customer Success 52

Customer Success Sales Retention Operational efficiency. 52

Valuize Consulting

DECEMBER 20, 2023

Overall, the industry witnessed transformative trends shaping the way businesses engage and retain their customers in an increasingly capital constrained and fast-paced environment. Amidst this year of evolution, what was top of mind for B2B recurring revenue leaders in 2023? Watch Webinar 2.

Scale 52

Scale Operational efficiency. Customer Success Innovation 52

Blulogix

MARCH 22, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Strategizing Customer Penetration for Enhanced Growth For B2B subscriptions, customer retention is a pivotal factor underpinning the long-term success and sustainability of businesses. Pathways to Maximize Service Penetration: 1.

B2B 93

B2B Subscription Payment Features Consulting 93

SmartKarrot

APRIL 19, 2023

In order to reduce negative effects on customer happiness, operational efficiency, and scale, assist in identifying, prioritising, communicating, and driving resolution of essential issues and hazards. Supplying comments on the design of new system requirements, operational procedures, and financial investments.

Customer Success 19

Customer Success Scale Forecasting Operational efficiency. 19

SmartKarrot

JANUARY 3, 2023

Director of Customer Success Location: Remote, United States Organization: ABC Fitness Solutions As a Sr. Director of Customer Success, you will build a world-class Customer Success team. Indirectly lead a team of 41 across Onboarding & Implementation and Success. Apply here: [link].

Outsourcing Services 19

Outsourcing Services Customer Success Outsourced Development Scale 19

SmartKarrot

FEBRUARY 21, 2023

To provide high levels of customer satisfaction, recruit and train the best customer success managers. When required, set an example for your direct reports by working directly with clients and showing them what best-in-class looks like in terms of operational efficiency and client communication.

Customer Success 19

Customer Success Merchant Services Sales Recruiting Sales Hiring 19

CustomerSuccessBox

APRIL 18, 2019

Segment, leaders in synthesizing first-party customer data, and CustomerSuccessBox, an Outcome driven Customer Success platform for B2B SaaS, join hands to deliver desired outcomes. Eliminating all developer dependencies for customer success technology roll out.

Customer Success 40

Customer Success Operational efficiency. B2B Mobile 40

SmartKarrot

NOVEMBER 22, 2022

Consistently meet targets for customer satisfaction, issue resolution, cross/up-sell, and the economics of customer care organization. You are expected to identify, assess and improve the workflow of, where possible, teams through operational efficiencies by way of systems/tools, automation or adjustments to the existing processes.

Customer Success 19

Customer Success Sales Recruiting Scale Operational efficiency. 19

SmartKarrot

OCTOBER 17, 2022

Role: Customer Success Director Location: Remote, United States Organization: Vonage As a Customer Success Director, you will maintain a portfolio of accounts with low churn, high adoption, and high health scores. Collaborate cross-functionally to extend the reach and capability of the Customer Success team.

Customer Success 19

Customer Success Scale AWS Cloud 19

SmartKarrot

FEBRUARY 9, 2023

Role: Head of Customer Success Location: San Francisco, CA, United States Organization: Ikigai As the Head of Customer Success, you’ll manage the onboarding of new clients and ensure a smooth transition from sales. Ensure that our communications and updates are received by all users at each customer.

Customer Success 19

Customer Success Sales Recruiting Technical Review Outsourced Development 19

SmartKarrot

DECEMBER 16, 2022

Role: Customer Success Manager Location: Birkenhead, England, United Kingdom (Hybrid) Organization: The Access Group As a Customer Success Manager, you will provide both reactive and proactive services to the customer base. Own the resolution process ensuring you exceed customer expectations.

Customer Success 19

Customer Success Scale Technical Review Operational efficiency. 19

SmartKarrot

AUGUST 16, 2021

Role: Global Head of Customer Success Location: London, England, United Kingdom Organization: YOOBIC As a Global Head of Customer Success, you will be a Leader, first and foremost, and part of the customer success leadership team with the courage and confidence to challenge the status quo; anticipating problems and mitigating risks.

Customer Success 19

Customer Success Technical Review Development Team Review Systems Review 19

SmartKarrot

AUGUST 17, 2021

Role: Director, Customer Success Location: Bethesda, MD, US Organization: Mytonomy As a Director, Customer Success, you will monitor every step of the deployment process; from planning to go live, and post-launch optimization. Drive business growth and mitigate client churn through client advocacy and referenceability.

Customer Success 19

Customer Success Outsourced Development Operational efficiency. Education 19

Blulogix

MARCH 19, 2024

Take your business further with BluIQ’s flexible, scalable, enterprise-grade intelligent billing solutions. Effective management of digital inventory in the B2B subscription model is critical for maintaining operational efficiency, ensuring customer satisfaction, and achieving compliance.

B2B 52

B2B Subscription Payment Features Management 52

Sales Hacker

FEBRUARY 6, 2023

You can respond to market changes fast Companies that maximize business agility will win the next business cycle. You can improve ops efficiency During difficult economic times, operational efficiency takes on a special importance. A continuous planning approach leads to dramatic improvements in ops efficiency.

Sales Hiring 83

Sales Hiring Software Review Systems Review Operational efficiency. 83

SmartKarrot

JANUARY 16, 2024

As a seasoned professional with a background spanning various industries, I’ve witnessed the transformative power of operational efficiency, especially in the realm of software and technology. Today, I’m thrilled to shed light on a crucial but often overlooked aspect of customer success – the role of operations.

Customer Success 8

Customer Success Scale Operational efficiency. Finance 8

SmartKarrot

JANUARY 16, 2024

As a seasoned professional with a background spanning various industries, I’ve witnessed the transformative power of operational efficiency, especially in the realm of software and technology. Today, I’m thrilled to shed light on a crucial but often overlooked aspect of customer success – the role of operations.

Customer Success 8

Customer Success Scale Operational efficiency. Finance 8

Intercom, Inc.

SEPTEMBER 8, 2021

For so many years, customer support was seen as a cost center – the first port of call for customer complaints. Customers’ expectations of support are also changing dramatically as the support landscape continues to evolve. Traditionally, businesses would have adopted a reactive approach to supporting their customers.

Scale 237

Scale Headcount Mobile Communication 237

SmartKarrot

OCTOBER 13, 2023

In the world of customer success, achieving compliance is a critical goal for businesses across industries. Compliance ensures that organizations adhere to legal regulations and industry standards, protecting both themselves and their customers. Embrace digital playbooks, and turn compliance success into customer success.”

compliance 10

compliance Customer Success Technical Review Systems Review 10

SmartKarrot

JULY 12, 2021

Role: Director, Customer Success Location: Louisville, CO, US Organization: Envysion, Inc. Partner with Marketing, Customer Care, Sales, and Product Management to create a great customer experience in all stages of the lifecycle and drive positive NPS, retention, and account growth.

Technical Advisors 10

Technical Advisors Customer Success Sales Hiring Operational efficiency. 10

SmartKarrot

APRIL 28, 2021

Role: Client Success Director (Real Estate) Location: New York, NY, US Organization: REEF As a Client Success Director, you will drive new business applications, working with internal REEF teams to match qualified applications to the real estate network. Oversee process for contract and document execution.

Customer Success 10

Customer Success Underperforming Technical Team Payment Services Payment Methods 10

SmartKarrot

MARCH 18, 2021

Role: Director of Customer Success Location: Greater Minneapolis-St. Maintain a high level of customer satisfaction on a day-to-day basis. Collaborate cross-functionally within Egnyte to ensure customer success. Recruit and train a team of Life Science focused Customer Success Managers.

Customer Success 10

Customer Success Sales Recruiting Technical Review Software Review 10

SmartKarrot

APRIL 6, 2021

Role: Director of Customer Success Location: Boca Raton, FL, US Organization: GRUBBRR As a Director of Customer Success, you will collaborate with sales and operational leadership to ensure business objectives are aligned, effectively create a bridge between the departments to ensure accuracy and ensure metrics are being met.

Customer Success 10

Customer Success Sales Recruiting Sales Hiring Scale 10

SmartKarrot

MAY 10, 2021

Role: Customer Success Manager – Strategic Location: Remote, United States Organization: Premier Group Recruitment As a Customer Success Manager, you will be actively serving a portfolio of assigned North American accounts including major consumer, prosumer, and B2B brands.

Customer Success 10

Customer Success Payment Services Sales Recruiting Payments 10

SmartKarrot

DECEMBER 21, 2020

Role: VP of Customer Success Location: Pleasant Grove, UT, US Organization: IsoTalent As a VP of Customer Success, you will develop and execute a strategic roadmap for the customer success organization. Increase customer engagement through the implementation of quarterly and executive business reviews.

Customer Success 10

Customer Success Scale Leadership SMB 10

SmartKarrot

NOVEMBER 3, 2020

Role: Director of Customer Success Location: Los Angeles Metropolitan Area, US Organization: 80Twenty As a Director of Customer Success, you will lead, scale, and manage a team of CS Specialists with immediate global expansion plans. Customer discovery calls with fast-growing tech businesses.

Customer Success 10

Customer Success Scale SMB Consulting 10

SmartKarrot

APRIL 9, 2020

Role: Customer Success Manager Location: Indianapolis, Indiana. is growing rapidly and expanding its Customer Success teams in Indianapolis, IN. As a Customer Success Manager at Ovation, your work is paramount to their success. Organization: Ovation.io Ovation.io Apply here: [link].

Customer Success 10

Customer Success Technical Review Software Review Systems Review 10

SmartKarrot

APRIL 7, 2021

A conversational AI (Artificial Intelligence) is the pillar of a forward-thinking customer success platform. Its accurate and autonomous solutions are designed to fulfill the customer success objectives and leverage persistent and purpose-built conversations, thereby thinning the lack of human touch. Table of Contents.

AI Search 10

AI Search AI Customer Success Scale 10

SmartKarrot

OCTOBER 16, 2023

To keep up with the ever-changing business landscape, it is crucial for companies to stay prepared and resilient in the face of unexpected challenges. One effective way to achieve this is through the implementation of digital playbooks in business continuity planning. What is Business Continuity Planning?

Technical Review 10

Technical Review Systems Review Software Review Business 10

SmartKarrot

SEPTEMBER 21, 2020

Metrics form an essential part of any business. For driving growth to any business, you need to know where you are and where you want to go. Metrics give you precisely that information based on which you can formulate your business strategies. And for strategies to take the form of actions, we need customer success metrics.

Customer Success 10

Customer Success Metrics Data Scale 10

SmartKarrot

NOVEMBER 2, 2020

Customer success consultants are an experienced and established party with a primary objective to serve the customer success niche. The members of the customer success consultation zero in on developing a strong foundation for the domain to dwell and accelerate. Customer Success Enablement.

Consulting 10

Consulting Customer Success Scale Customer Lifetime Value 10

SmartKarrot

OCTOBER 27, 2020

Customer success is a relatively new function in businesses today. To stay intact with a plan and progress in a foolproof way, a customer success roadmap can help. There are many areas you need to look into while implementing customer success in your organization. Benefits of customer success roadmap.

Customer Success 10

Customer Success Scale Traceability Sales Hiring 10

InsightSquared

MARCH 8, 2021

Nehcole Felix – Customer Success Manager. I’ve helped many companies to build processes and drive value through various Account Management and Customer Success roles. Jackie Steger – Manager, Customer Suc cess. and take physical measures to reduce gender inequality. .

Technical Review 62

Technical Review Development Team Review Underperforming Technical Team Systems Review 62

SmartKarrot

APRIL 10, 2020

Role: Customer Success Manager Location: North East, New York, United States Organization: Celonis As a CSM one will work directly with a portfolio of customers to define success and help them drive significant value out of using Celonis. Work with the services teams to facilitate the onboarding of new customers.

Customer Success 8

Customer Success Outsourced Development Operational efficiency. Consulting 8

SaaStr

JANUARY 17, 2020

Prior to Automation Anywhere, Yousuf was the CIO & VP of Customer Success @ Moveworks. Prior to Automation Anywhere, Yousuf was the CIO and VP of Customer Success at Moveworks. To date, Automation Anywhere has raised over $840m in financing from Salesforce Ventures, Workday, General Atlantic and NEA, to name a few.

CTO Hire 134

CTO Hire compliance Scale Startup 134

SmartKarrot

AUGUST 9, 2022

With studies concluding that the SaaS industry has increased in size by approximately 500% in the last 7 years , SaaS software and applications are presenting a massive opportunity for data-driven businesses. Therefore, business catalysts can be an extremely effective way to empower, encourage and facilitate long-term, consistent growth.

Scale 10

Scale Sales Recruiting Business SaaS 10

SmartKarrot

AUGUST 9, 2022

With studies concluding that the SaaS industry has increased in size by approximately 500% in the last 7 years , SaaS software and applications are presenting a massive opportunity for data-driven businesses. Therefore, business catalysts can be an extremely effective way to empower, encourage and facilitate long-term, consistent growth.

Scale 10

Scale Sales Recruiting Business SaaS 10