SaaStr

JULY 5, 2025

Gross Dollar Retention (GRR) is a critical metric for SaaS businesses, especially when presenting to investors. Here’s the best-practice way to calculate it: Start with your Beginning ARR (Annual Recurring Revenue) : This is the ARR from your existing customers at the start of the period you’re measuring. moved to a lower-tier plan).

Retention 185

Retention SMB Benchmarks Churn 185

Subscription Flow

OCTOBER 16, 2024

To run a business is like trying to balance several stacked plates in your hands. Operating a business entails a number of processes like managing products and payments, invoices, customer engagement, revenue, unpaid invoices and much more. To preserve that balance, you need to be extremely cautious and proactive.

Payment Services 59

Payment Services Payment Solutions Payment Features SaaS Payments 59

Blulogix

DECEMBER 5, 2024

By BluLogix Team Navigating Complex Pricing Models in the Subscription Economy Introduction In the subscription economy, Managed Service Providers (MSPs) must adapt to increasingly complex pricing models to meet the evolving needs of their customers. Gone are the days of simple, one-size-fits-all pricing.

Payment Features 59

Payment Features Subscription Pricing Technical Review 59

User Pilot

OCTOBER 19, 2024

In this article, we explore the concept of customer satisfaction – how to measure it, why it is important for your business, and how you can improve customer satisfaction levels. However, what satisfies customers differs from one business to another. What does customer satisfaction look like for SaaS businesses?

Business 111

Business Underperforming Technical Team Customer Lifetime Value Systems Review 111

Stax

MARCH 16, 2025

The average churn rate for the software industry as a whole is 14%. Thats actually one of the lowest churn rates across all industries. That said, industry experts agree that your SaaS companys goal churn should be below 2%. TL;DR The average software industry churn rate is 14%, but SaaS companies should aim for under 2%.

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

SaaStr

JULY 18, 2025

For monthly subscriptions, calculate commissions based on the first 12 months of revenue. Incentivize Retention If churn is an issue, consider tying part of the commission to retention. Review and Adjust Regularly As your business evolves, revisit the commission plan every 6-12 months.

Scale 175

Scale Sales SMB Compensation 175

FastSpring

JUNE 9, 2025

In today’s competitive subscription economy, providing flexibility and value to your customers is essential. FastSpring’s subscription pause feature allows businesses to retain customers who might otherwise cancel their subscriptions, offering a win-win solution for both parties.

Merchant Services 78

Merchant Services Payment Features Subscription SaaS Payments 78

Subscription Flow

OCTOBER 10, 2024

Some of the pitfalls that come with unplanned billing migration are faulty revenue reporting, data duplication, and customer churn. Why Businesses Need Billing System Migration There are a number of factors which urge a business to replace its billing system with a more advanced one.

Payment Solutions 105

Payment Solutions Payment Services Systems Review SaaS Payments 105

USIO

JUNE 19, 2025

revenue share earns you $400,000 —on top of your subscription revenue. That’s the beauty of embedded payments: your customers gain convenience and control, while you gain a passive, scalable revenue stream. Payments create a parallel revenue stream without causing sticker shock. Valued at $261.1

Payments 130

Payments SaaS Payments Payment Services Payment Solutions 130

Blulogix

FEBRUARY 12, 2025

By Inga Broerman How High-Performing Subscription Businesses Maximize NRR For subscription-based businesses, Net Revenue Retention (NRR) is the ultimate measure of growth and sustainability. If a business is retaining and expanding existing customer revenue , it can grow without constantly chasing new sales.

Payment Features 59

Payment Features Subscription Payments Payment Services 59

Blulogix

JANUARY 2, 2025

By Inga Broerman How Industry Consolidation is Reshaping Subscription Billing The subscription economy is on a path of rapid growth and transformation, projected to reach a $3 trillion valuation in 2024. For smaller and mid-sized businesses, this consolidation presents both challenges and opportunities.

Payment Features 52

Payment Features Payments Subscription Payment Solutions 52

Blulogix

FEBRUARY 14, 2025

By Kegham Khrigian The New Standard for Subscription Renewals: Intelligent, Automated, and Scalable For subscription businesses, renewals are the foundation of predictable revenue and long-term growth. Subscription models thrive on automation, accuracy, and data-driven decision-making and renewals should be no different.

Payment Features 59

Payment Features Subscription Payments Payment Services 59

Blulogix

DECEMBER 16, 2024

Unlike traditional subscription-based models that offer predictable, fixed charges, consumption billing charges customers based on the actual use of services. This flexibility is particularly appealing to businesses that experience fluctuating demand, as they can easily adapt their service consumption without incurring unnecessary expenses.

Payment Features 59

Payment Features Scale Telecommunications Forecasting 59

Chart Mogul

NOVEMBER 13, 2024

Tracking churn is crucial in SaaS, but deciding when to recognize customers as churned can be tricky. Deciding when to classify a customer as “churned” isn’t always straightforward. Exactly when churn is recognized is often different between SaaS companies. Recognize churn at the end of the paid subscription period.

Churn 40

Churn Payment Features Subscription Metrics 40

SaaStr

APRIL 30, 2025

Theyve built a true operating system for the tradeshandling everything from CRM to payments to field service management. This breadth of functionality ensures customers are deeply embedded in the platform, making churn almost impossible. Subscription revenue has accelerated to 31%. Accelerating at Scale. This is So Impressive.

Payments 144

Payments Payment Services SaaS Payments Payment Solutions 144

Clouded Judgement

JULY 2, 2025

I wrote about Figma back in Feb ‘21 for those looking for a more detailed breakdown of what the business looked like at the time (a lot has changed!). The document contains a plethora of information on the company including a general overview, up to date financials, risk factors to the business, cap table highlights and much more.

Benchmarks 196

Benchmarks Data Software Review AI 196

How To Buy Saas

DECEMBER 20, 2024

2024 is coming to a close, and it has been a terrific year for SaaS businesses as the industry has witnessed quite a favorable growth. For SaaS companies, accounting becomes one of the most crucial processes to understand their financial and overall business health, and then make informed decisions about future steps.

Payment Services 52

Payment Services SaaS Payments Payment Solutions Payment Features 52

Stax

JULY 2, 2025

Our host, Ray Lau , VP of Marketing, led an insightful discussion with Jeremy Krahl , SVP of Payment Partner Growth; Fred Nelson , VP of Sales Enablement; and Brandon Ewell , Partner Growth Manager. What Exactly is Payment Attachment, and Why Does it Matter So Much? Krahl highlighted the lucrative payment residual stream.

Merchant Services 68

Merchant Services Payments SaaS Payments Payment Services 68

Subscription Flow

DECEMBER 12, 2024

From customer expectations, to market trends, to business operations, everything is evolving. Businesses following the right strategies are experiencing a growth boom. Businesses may never know how much revenue might be leaking from overlooked nooks and crannies. After all, no business wants its success to be short lived.

Payments 52

Payments Payment Services SaaS Payments Revenue 52

How To Buy Saas

MAY 29, 2025

In an era when executives are bombarded with tech buzzwords, it’s vital to focus on real-world AI uses that deliver business impact. It also points out educational resources such as an AI for leaders program or an AI for business leaders course to help strategic teams get started.

Artificial Intelligence 59

Artificial Intelligence Payment Services Payments SaaS Payments 59

SaaStr

APRIL 15, 2025

Heres why: Revenue in Consumption Models Comes from Usage, Not Signatures : Unlike traditional subscription SaaS, where you lock in revenue with a signed contract, in a consumption-based model, revenue only materializes when the customer starts using the product. Thats a disaster for your business. Fortune 500 companies).

Scale 144

Scale Compensation Retention Churn 144

User Pilot

JANUARY 2, 2025

Asana’s churn survey Asana uses a churn survey to understand why users cancel their subscriptions. Understanding the main reasons for customer churn can inform products, pricing, or support improvements. Understanding the main reasons for customer churn can inform products, pricing, or support improvements.

Scale 102

Scale Churn Underperforming Technical Team Scaling 102

User Pilot

NOVEMBER 14, 2024

Customer expansion drives recurring revenue and long-term growth. By increasing the value provided to existing customers through different expansion tactics, companies can reduce churn and enhance customer lifetime value. For instance, creating invoices is vital for a small business proprietor but not so much for an accountant.

Strategy 105

Strategy Payment Solutions Payments Customer Lifetime Value 105

Clouded Judgement

JUNE 6, 2025

ARR (annual recurring revenue) is a hallmark SaaS metric rooted in predictability. Customers sign multi-year contracts, churn and expansion are stable, and revenue can be confidently modeled. However, many companies misuse ARR and count forms of non-recurring revenue as ARR, confusing the metric. So how can you spot ERR vs. ARR?

Cloud 144

Cloud Technical Review Software Review Technical Advisors 144

Chart Mogul

OCTOBER 17, 2024

Intruder provides ongoing monitoring to find security weaknesses in networks, websites, APIs, and cloud setups. Their system helps businesses spot and fix security problems quickly. But as we grew, especially with the introduction of manual invoicing, it became nearly impossible to keep track of our performance.”

Payment Solutions 52

Payment Solutions Payment Methods Payment Features Payments 52

Stax

JUNE 3, 2025

TL;DR SaaS platforms are cloud-based software solutions that offer ready-to-use tools over the internet, enabling businesses to scale operations, improve efficiency, and integrate with other applications without managing infrastructure. SaaS operates on a subscription model, making it easier to manage cash flow and reduce upfront expenses.

Payment Services 88

Payment Services DevOps as a Service SaaS Payments Payments 88

SaaStr

JUNE 23, 2025

I’m talking about AI that genuinely transforms your core product experience in ways that create measurable business impact. The CEO who delegated AI strategy to someone who “really gets AI” discovered too late that AI strategy is business strategy. And that there isn’t “stealth churn” in your base.

AI Search 175

AI Search AI Technical Review CTO Hire 175

Stax

APRIL 15, 2025

For subscription-based businesses achieving consistent and predictable revenue growth is the holy grail. In fact, monthly recurring revenue (MRR) is one of the most important metrics subscription businesses should be aware of. MRR is an important metric for SaaS businesses to track to understand business health.

Payments 88

Payments SaaS Payments Revenue Payment Services 88

Chart Mogul

JANUARY 9, 2025

Your sales team may need to map out all potential targets and how to access potential buyers within those larger businesses. Larger ticket values may require navigating complex procurement processes to include security and compliance checks, therefore prolonging the SaaS sales cycle. Most likely, there are fewer target accounts.

Scale 52

Scale Sales Hiring Startup Sales Recruiting 52

Chart Mogul

JUNE 16, 2025

It lets you connect your ChartMogul account to AI tools that support the Model Context Protocol (MCP) and enables natural language access to your subscription data. This is an early step in exploring what AI-native interfaces could look like for subscription analytics. We’re excited to see what you do with it.

Revenue 59

Revenue Data Customer Lifetime Value AI 59

Blulogix

FEBRUARY 3, 2025

By BluLogix Team The Future of Renewal Management: How Automation is Changing the Game Introduction Renewals should be a seamless, predictable part of any subscription or service-based business. This reactive approach leads to revenue leakage, customer churn, and missed upsell opportunities. The good news? The problem?

Payment Features 59

Payment Features AI Search Management Scale 59

Buffer Resources

OCTOBER 28, 2024

Buffer: Social media management for creators and small businesses A social media management tool is central to any social strategy. That flexibility is helpful since every dollar counts as I grow my freelance business. Many social listening tools cost hundreds or thousands of dollars, putting them out of reach for small businesses.

Social Media 107

Social Media AI Search Marketing Business 107

ChurnZero

FEBRUARY 7, 2025

To win the battle against churn, CS teams need to leverage the right strategies and specialized tools. By combining a customer success platform (CSP) with a powerful CRM tool, teams can minimize churn, turning satisfied customers into loyal advocates and building a more engaged, long-term customer base. Define what success looks like.

Churn 59

Churn Data Machine Learning Artificial Intelligence 59

ChurnZero

MAY 16, 2025

When presenting a business case for a customer success platform, you can expect this to be the primary objection of a CEO or CFO: can we build this in our CRM instead of buying a new tool? Flag churn risks proactively before they become a problem. Facilitate success plans and business reviews to drive long-term value and adoption.

Payments 52

Payments Customer Success Payment Solutions Payment Services 52

Blulogix

JANUARY 13, 2025

By Kegham Khrigian The Hidden Cost of Complexity: How MSPs Can Reclaim Revenue Managed Service Providers (MSPs) face a unique combination of challenges in todays fast-evolving business landscape. Over time, it also affects customer trust, partner relationships, and overall business scalability. Learn more at www.blulogix.com.

Payments 59

Payments Payment Services Payment Features Revenue 59

Blulogix

JUNE 13, 2025

It’s a validation of what we’ve always believed: enterprise billing is fundamentally different , and solving it requires more than just subscription logic and pretty invoices. What to Look for in an Enterprise Billing Platform If you’re evaluating agile billing solutions, don’t stop at invoice templates and subscription logic.

Payment Features 59

Payment Features Enterprise Traceability Scale 59

Blulogix

MAY 16, 2025

This leads to: Late invoices Missed renewals Zero revenue visibility IoT billing cant be run like a services spreadsheet. Devices are online, services are running, but invoices? Thinking you can scale a connected business with disconnected systems. But back at HQ? Your billing process lives in Excel. Manual data entry.

Payments 52

Payments SaaS Payments Payment Solutions Payment Services 52