Andreessen Horowitz

SEPTEMBER 19, 2023

We pulled from my prior marketplaces experience and dove into their business quickly to develop a point-of-view on the opportunity. Over time, Instacart planned to build out an advertising revenue stream with CPG companies, offering them effective performance marketing with a primed, high-intent audience. billion to $20.7

Marketplace as a Service 142

Marketplace as a Service Scale Underperforming Technical Team Construction 142

Tom Tunguz

APRIL 14, 2019

Classic agencies don’t value the software enough to engender pricing power, develop fast sales cycles, or change the operations of their business to maximize the value of the ML innovation. Increases in productivity don’t imply increases in revenue. Consequently, product market fit is weak.

AI 191

AI Sales Recruiting Underperforming Technical Team Machine Learning 191

User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. They also manage finances and supervise one or more engineering teams. What is a SaaS business model? Average salary: $192,383/yr. Average salary: $151,254/yr.

Sales Hiring 92

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 92

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Google, Apple and HubSpot are just three examples of industry-leading companies which use mental models to aid quick decision-making. The table below shows the impact of mental models on decision-making: Decision-Making. OKRs are a useful mental model - they make it crystal clear what people and teams should be striving for.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

Stax

FEBRUARY 28, 2024

This includes subscription management, revenue recognition, dunning management, integrations with other business systems, fraud prevention, and more. Automated SaaS billing and subscription management work hand-in-hand to streamline business operations. Its smart automation keeps customers informed at every step.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

SaaStr

JULY 25, 2021

You can have the great product and a great team, but the market of small or very niche. The second one is the team, obviously depending on how earlier the team has a huge factor because you may be so early in your journey that there’s nothing else to point to, but the track record of the team.

Sales Recruiting 255

Sales Recruiting Sales Hiring Scale VP of Engineering 255

Navint

MAY 21, 2019

Recurring Revenue Conference presented by Sutton Capital Partners marked its fifth year on May 1, 2019, in beautiful Marina del Rey, California. The theme of retention expanded this year to include discussions on scaling and operating recurring revenue businesses. Here are five of our favorite insights from the day.

Scale 45

Scale Revenue Underperforming Technical Team Business Model 45

OPEXEngine

AUGUST 31, 2021

And while the concept has been around for years, for most of that time, tech debt was primarily the concern of product and engineering teams. They’re also increasingly holding their teams accountable to manage it appropriately. To be clear, every company accumulates a certain amount of tech debt over time. Measuring tech debt.

Technical Review 52

Technical Review Underperforming Technical Team Software Review Scale 52

OPEXEngine

AUGUST 31, 2021

And while the concept has been around for years, for most of that time, tech debt was primarily the concern of product and engineering teams. They’re also increasingly holding their teams accountable to manage it appropriately. To be clear, every company accumulates a certain amount of tech debt over time. Measuring tech debt.

Technical Review 52

Technical Review Underperforming Technical Team Software Review Scale 52

Blulogix

FEBRUARY 21, 2024

By BluLogix Team Strategically Aligning Your Business Needs with the Ideal Platform In the vast sea of digital transformation, selecting the right monetization platform can feel like navigating through uncharted waters. Join us as we continue our exploration of developing a robust monetization framework.

Payment Features 52

Payment Features Underperforming Technical Team Operational efficiency. Technical Review 52

User Pilot

JUNE 20, 2023

TL;DR Product idea validation is a process during which product teams test and tweak the product concept to ensure it satisfies a real market need. Apart from testing the demand for the product, idea validation helps teams assess if they have the necessary expertise and resources to build the product. Let’s get straight into it!

Underperforming Technical Team 82

Underperforming Technical Team Social Media Scale Interviewing 82

Chart Mogul

OCTOBER 3, 2019

The customer acquisition cost can help you create, measure, and improve a business model that will put your business on the path to profitability. You’re starting a new business. How about your business model ? Every team has their own slightly different way of calculating the cost of customer acquisition.

Acquisition 91

Acquisition Underperforming Technical Team Startup Customer Lifetime Value 91

OPEXEngine

OCTOBER 5, 2021

Over the past decade, software has created tremendous value for investors and businesses, thanks largely to its transformative effect on the economy , its role in developing new cloud-based business models, and its ability to increase efficiency in operations. Sticky after all. Four ways to drive value.

Software Review 52

Software Review DevOps as a Service Software Underperforming Technical Team 52

SaaSOptics

MAY 19, 2022

Customer Acquisition is the process of acquiring new customers in a business. Not only is it one of the main drivers of revenue growth for early-stage companies, but it’s a primary goal for SaaS businesses across market stages. More customers = more revenue. How to Develop a Customer Acquisition Strategy.

Acquisition 59

Acquisition Scale Strategy Software Review 59

SaaStr

NOVEMBER 9, 2022

Developing a product that solves a customer’s pain point provides a sense of pride and can drive the positive, emotional moment of awe that retains customers for the long haul. Business model. This approach gets to the heart of the subscription-based business model. That doesn’t make them bad people.

Underperforming Technical Team 46

Underperforming Technical Team Business Scale Business Model 46

Neil Patel

APRIL 12, 2021

They offer some of the best-known subscription boxes around, reflecting an increasingly popular (and potentially lucrative) business model. Recurring Business Revenue. Develop a Business Plan. Business Model. Decide which business model you’re using for your box. billion by 2025.

Outsourcing Services 123

Outsourcing Services Payment Methods Subscription Payment Features 123

Tom Tunguz

MAY 7, 2014

For example, from Hitz’s point of view, politics is the art of getting groups of people to come to a common conclusion by developing consensus. I’ve written posts about his views on Communication , Optimal Team Sizes , The Myth of the Generalist , a team member’s Obligation to Dissent. and building a startup.

Underperforming Technical Team 154

Underperforming Technical Team New CTO CTO Government 154

CustomerSuccessBox

JUNE 17, 2022

This enables your product team to identify and track engagement data and optimize the product. Unexpected developments can invalidate previous models and cause businesses to make terrible mistakes. Your team can easily overlook the impact of the interactions that customers have with the product.

Churn 52

Churn SaaS Payments Underperforming Technical Team Payment Features 52

Kellblog

MARCH 11, 2020

Some SaaS startups develop a form of zero-sum delusion early in their evolution, characterized by following set of beliefs. Believing that: A customer has a fixed budget that is 100% fungible between ARR (annual revenue revenue) and services. Services margins running in the negative 20% to negative 60% range.

Underperforming Technical Team 99

Underperforming Technical Team Sales Hiring Consulting Forecasting 99

Chart Mogul

OCTOBER 3, 2019

The customer acquisition cost can help you create, measure, and improve a business model that will put your business on the path to profitability. You’re starting a new business. How about your business model ? Every team has their own slightly different way of calculating the cost of customer acquisition.

Acquisition 52

Acquisition Startup Underperforming Technical Team Customer Lifetime Value 52

FastSpring

DECEMBER 7, 2023

As the Director of Corporate Development & Strategic Partnerships at WP Engine , Carl has worked on many acquisitions and partnerships, including brands like Flywheel, Perfect Dashboard, Block Lab, and recently, Delicious Brains. “This is everyday for me, so I love talking about it,” says Carl Hargreaves about mergers and acquisitions.

Software Review 136

Software Review Technical Review Development Team Review Branding 136

TriTuns

JANUARY 21, 2020

This is fundamentally changing your business model and your mindset. THE BROKEN SAAS BUSINESS MODEL. The next generation of this business model, led by the creation of customer success (CS), is ushering in a new growth engine. This is very bad news for SaaS vendors.

SaaS 71

SaaS Underperforming Technical Team Customer Success Business Model 71

TriTuns

JANUARY 21, 2020

This is fundamentally changing your business model and your mindset. THE BROKEN SAAS BUSINESS MODEL. The next generation of this business model, led by the creation of customer success (CS), is ushering in a new growth engine. This is very bad news for SaaS vendors.

SaaS 71

SaaS Underperforming Technical Team Customer Success Business Model 71

CustomerSuccessBox

SEPTEMBER 20, 2021

CustomerSuccessBox is an outcome-driven Customer Success software for B2B SaaS, which helps maximize retention, drive product adoption, and grow revenue for your B2B SaaS. Our Top recommendations: Customer Success: How to Quantify the Impact of Bad-fit Customers. How to balance customer success and revenue in sales.

Customer Success 64

Customer Success Underperforming Technical Team Consulting Software Review 64

OPEXEngine

APRIL 5, 2022

Driven by the successes of companies like Slack, Zoom, Calendly, and Dropbox, Product Led Growth—or PLG—is being viewed by some as the new, better, standard for software business models. Should we use a Freemium Model or offer a Free Trial? Poor-fit customers can weaken the product over time. Bring ‘em on!”

Development Team Review 52

Development Team Review Software Review Systems Review Underperforming Technical Team 52

User Pilot

MAY 11, 2022

Are you aware that product user segmentation affects all stages of the user journey and the overall growth of a business? You can use product usage data to develop an effective marketing strategy, improve products, retain customers , as well as to accelerate customer adoption. Business Model. Job Titles. Geographic.

SaaS 91

SaaS Underperforming Technical Team Onboarding Churn 91

FastSpring

MARCH 27, 2023

Ryan Austin had VP-level experience in training when he decided to start a consulting business to help enterprise-level companies with their corporate learning and development initiatives. Ryan and his team noticed so many inefficiencies across the L&D workflows. “It They were acquired by private equity.

Payment Solutions 95

Payment Solutions Payment Services SaaS Payments VP of Engineering 95

Totango

OCTOBER 2, 2020

Customer retention is the lifeblood of recurring revenue enterprises, regardless of the external economic circumstances. Therefore, it is important to proactively deliver value with customer success best practices that work in both good and bad economic times, such as: Clear, Empathetic Communication. Target Audiences with Accuracy.

Retention 118

Retention Underperforming Technical Team Churn Customer Lifetime Value 118

Intercom, Inc.

NOVEMBER 11, 2021

And by focusing on the paths that help people reach those outcomes, you’ll unlock not only higher customer satisfaction but better conversion and retention rates and, ultimately, revenue. Samuel Hulick: I actually started as a full stack developer. Take pancakes, for example. And it was basically my job to make it clickable.

Onboarding 254

Onboarding Sales Hiring Sales Recruiting Underperforming Technical Team 254

User Pilot

MAY 30, 2023

Put simply, user personas impact your entire business model. This manager wants to better understand how users use their product so they can align users’ needs with product development and increase business revenue. Likewise, most businesses have multiple distinct personas.

Social Media 93

Social Media Interviewing Underperforming Technical Team Product Marketing 93

OPEXEngine

DECEMBER 23, 2020

Some SaaS startups develop a form of zero-sum delusion early in their evolution, characterized by the following set of beliefs. Believing that: A customer has a fixed budget that is 100% fungible between ARR (annual revenue revenue) and services. Any solutions practices or offerings should be built by our partners.

Underperforming Technical Team 52

Underperforming Technical Team Sales Hiring Consulting Forecasting 52

Point Nine Land

JUNE 22, 2023

SaaS companies in particular have high gross margins (no IT admin) and recurring revenues (subscriptions), a combination which means they can re-invest a substantial piece of their revenue into (hopefully) predictable growth. Some pure hardware businesses have capex requirements that would break a typical venture fund’s model.

Outsourcing Services 59

Outsourcing Services Underperforming Technical Team Outsourced Development AI 59

Sales Hacker

OCTOBER 16, 2019

Want happy employees, happier customers, and more revenue? For several years, I ran account management at a marketing agency — a business model infamous for mismatched expectations and subjective quality of delivery. I’ve seen lots of good AND bad handoffs, and learned what to look for the hard way. Internal Handoff.

Underperforming Technical Team 50

Underperforming Technical Team Sales Outsourced Development Onboarding 50

Totango

JULY 18, 2018

Customers often turn to Customer Service or Customer Support teams for help throughout the customer journey. With the right tools, Customer Support teams can become agents of Customer Success, and their work can lead to increased customer satisfaction, customer retention, and bottom-line growth. The current state of Customer Support.

Customer Support 56

Customer Support Customer Success Retention Underperforming Technical Team 56

SaaStr

JANUARY 10, 2020

Prior to Crossbeam, Bob founded Stitched, a powerful ETL service built for developers that was acquired by Talend in 2018. Podium, an interaction management platform for local businesses, was founded in Utah and grew from five employees in 2015 to more than 300 in 2019 to become one of the fastest-growing SaaS companies in the United States.

Sales Hiring 133

Sales Hiring Scale Outsourcing Services CTO Hire 133

SmartKarrot

DECEMBER 24, 2021

After developing a hypothesis, you can test it by launching a Minimum Value Product (MVP). There are various milestones in SaaS product development, and entrepreneurs need to plan and estimate the required cash for each stage. Further, many entrepreneurs overestimate their future revenue and make a plan based on that.

Underperforming Technical Team 10

Underperforming Technical Team Technical Review SaaS Systems Review 10

SaaStr

JULY 20, 2021

It’s probably that you’re small, you have very little revenue, you have a couple of employees maybe, you’re probably struggling, maybe your bank accounts are stretched, you’re probably incredibly stressed. Think of the business model behind being an independent board member. You don’t really know.

Underperforming Technical Team 246

Underperforming Technical Team Sales Hiring AWS Business Model 246