SaaStr

JANUARY 10, 2020

Before that Bob co-founded RJ Metrics, where he built a global base of online retailers leading to their acquisition by Magento Commerce in 2016. What were the core mistakes that he made with RJ Metrics? And that led me to co-founding a company called RJ Metrics in 2008 with my co-founder Jake Stein, who was also at Insight.

Sales Hiring 132

Sales Hiring Scale Outsourcing Services CTO Hire 132

SaaStr

NOVEMBER 9, 2022

If you want to optimize your growth for the long term, consider developing specific priorities in the areas of your business model, customer experience, and employee experience. Business model. If the metrics are heading in the wrong direction, slow down. Give them a chance to grow!

Underperforming Technical Team 43

Underperforming Technical Team Business Scale Business Model 43

Chargify

APRIL 23, 2019

Establishing/implementing metrics and analytics**. We should note that utilizing Sean Ellis’s product/market fit survey, NPS (net promoter score), and activation and retention rates are important elements of implementing metrics and analytics. After all, that monthly recurring revenue is the engine that makes a SaaS business work.

Scale 74

Scale SaaS Payments Scaling Payment Services 74

SaaStr

NOVEMBER 21, 2020

And what we found over time is that the needs of those three different business models in the market were really quite divergent. I mean, you get hundreds and hundreds of people in the company and there’s personnel stuff that pops up. Harry Stebbings: What does the word company culture mean to you?

SaaS Payments 256

SaaS Payments Scale Payment Services Payment Solutions 256

Sales Hacker

JULY 17, 2018

In fact, a mismatch between your business model and account based sales can do more harm than good. As a rule of thumb, account based sales matches the goals of many B2B companies where: Sales interactions are complex and involve lengthier cycles. Identify and set relevant metrics to assess performance.

Scale 55

Scale Sales B2C Outsourced Development 55

SmartKarrot

JUNE 15, 2021

Build Data Analytics into Your Company Culture. It needs to be improved at a granular, cultural level. You need to see how well the company embraces data and make it part of the company culture. Though common metrics like churn rate , revenue rate, and active users are known. contact-form-7].

Customer Success 19

Customer Success Data Sales Hiring Sales Recruiting 19

SaaStr

NOVEMBER 28, 2019

If we combine it with a business model that nobody really understands, it’s just too much. And then the next one that we best now is proving a business model. And then I think the other one was a bit harder because we made a transition from perpetual to subscription, which kind of screws up all your metrics.

Sales Hiring 174

Sales Hiring Scale Sales Recruiting Government 174

SaaStr

APRIL 17, 2019

Glassdoor had a business-to-consumer and a business-to-business. It was also as well a very provocative business model. ” Harry Stebbings: No, I love that, in terms of the sales rolling their eyes, but you mentioned the metrics there and how one assesses the marketing team is always super interesting for me.

DevOps as a Service 100

DevOps as a Service Sales Recruiting Scale Sales Hiring 100

SmartKarrot

DECEMBER 16, 2021

A seminal report by Harvard Business Review found that positive customer experiences can slash your cost-to-serve by a third4. From company culture to your very business model, every element must be crated with a CX focus to ensure you meet the mark. Customer Experience is a must for Customer Success.

Technical Review 11

Technical Review Technology Cost optimization & reporting Customer Lifetime Value 11

SmartKarrot

DECEMBER 18, 2020

1 More control over metrics to measure ROI. There are many metrics like customer satisfaction, net promoter score, etc., but hardly they give a clear picture on their impact on business. 9 Customer service as a company culture. Customer-centricity is already becoming a companywide culture from the past few years.

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

SmartKarrot

DECEMBER 18, 2020

1 More control over metrics to measure ROI. There are many metrics like customer satisfaction, net promoter score, etc., but hardly they give a clear picture on their impact on business. 9 Customer service as a company culture. Customer-centricity is already becoming a companywide culture from the past few years.

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

Clouded Judgement

AUGUST 2, 2023

The benchmarking was not a review of business metrics (I did some of that benchmarking in this post ), but rather IPO metrics. I’ve then compared each companies implied multiple to the median multiple at the time of the same growth bucket. And it goes well beyond simply looking at growth rates.

Cloud 49

Cloud Marketing Banking Pricing 49

SmartKarrot

APRIL 18, 2023

Customer Satisfaction (CSAT) : This measures customers’ satisfaction with the company’s products or services. Customer Churn Rate: This metric measures the percentage of customers who discontinued business with the company over time. 10% Perceived company cultural fit. 30% Interview results.

Scale 10

Scale Customer Success Scaling Sales Hiring 10

SmartKarrot

APRIL 21, 2022

They look to transform the company culture and set the engagement process for the strategy. CCO looks to drive the company from a traditional point of view to a customer-centric focus. Establishing a collaboration between CCO and CMO is important to set metrics, create goals, and measure progress.

Government 10

Government Sales Hiring Cybersecurity B2B 10

SmartKarrot

APRIL 21, 2022

They look to transform the company culture and set the engagement process for the strategy. CCO looks to drive the company from a traditional point of view to a customer-centric focus. Establishing a collaboration between CCO and CMO is important to set metrics, create goals, and measure progress.

Government 10

Government Sales Hiring Cybersecurity B2B 10

Sixteen Ventures

DECEMBER 31, 2019

Understanding Customer Success Management Compensation Models. Customer Success Goals: Cohorts, Metrics, and Prioritization. Customer Success may have gained traction initially with SaaS companies, but any company that wants to do business with their customer more than one time should pay attention to these concepts.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

SaaStr

FEBRUARY 22, 2019

Nick Mehta: So, kind of run it as a cross-functional initiative, just like you have a cross-functional initiative for your culture or for your business model. You need one for your customers. Fundamentally, they had to be tied at the hip, and especially with the advent of digital marketing.

Sales Hiring 115

Sales Hiring Customer Success Scale Sales Recruiting 115