SaaStr

NOVEMBER 8, 2024

CRO Confidential podcast host Sam Blond chats with the CEO and co-founder of Clay, Kareem Amin, about two major topics: The evolution of Go-To-Market systems: where we are today with the incorporation of AI, and where we’re headed. They’ve achieved this due to the systems they’ve set up and the profiles they’ve hired for.

AI Search 269

AI Search Sales Hiring AI Systems Review 269

SaaStr

APRIL 9, 2025

Or … the established leaders, who can add AI onto their apps and not just expose vastly more functionality, but leverage all that existing customer data, to create something brand new and fresh? Don’t bet against the leaders in B2B and SaaS falling behind due to AI. We’re watching. They’re all over it.

Outsourcing Services 280

Outsourcing Services Scale Systems Review AI 280

Intercom, Inc.

DECEMBER 4, 2019

One of the biggest determining factors of a company’s success is the clarity of its message, and how that clarity comes across in every interaction across the product and brand. Brand Identity: When customers interact with your brand, is your value proposition clear? Three reasons companies get this stuff wrong.

Branding 209

Branding Underperforming Technical Team Technical Review Airlines 209

FastSpring

DECEMBER 7, 2023

As the Director of Corporate Development & Strategic Partnerships at WP Engine , Carl has worked on many acquisitions and partnerships, including brands like Flywheel, Perfect Dashboard, Block Lab, and recently, Delicious Brains. “This is everyday for me, so I love talking about it,” says Carl Hargreaves about mergers and acquisitions.

Software Review 148

Software Review Technical Review Development Team Review Branding 148

How To Buy Saas

MAY 21, 2025

In the fast-paced hiring landscape of 2025, an Applicant Tracking System (ATS) has become an essential tool for companies of all sizes and sectors. In this guide, well explore the best applicant tracking systems of 2025 , covering both cloud and on-premise options, their key features, pricing, pros/cons, and ideal use cases.

Systems Review 52

Systems Review Sales Recruiting Sales Hiring Technical Review 52

FastSpring

MAY 20, 2025

Credit card penetration remains strikingly low fewer than 5% of Indians own a credit card according to Times of India due to strict banking requirements, limited access to credit, and a consumer preference for real-time, bank-linked transactions. Access to additional market share : Around 20% of Brazilian customers use local cards like ELO.

Payment Methods 138

Payment Methods Payments Merchant Services Payment Solutions 138

Intercom, Inc.

AUGUST 13, 2020

The rise of review sites, messaging apps, and online forums has flipped the relationship between brands and their customers on its head. Where once brands could control what was said of them, today’s customers are well-placed to talk back and to one another – on any platform.

Scale 209

Scale Branding Social Media Technical Review 209

Stax

JUNE 18, 2025

And because your customers are running more efficiently with your tool, they’re more likely to stick around, expand, and advocate for your brand. Often these would be popular brands that have come to be accepted as industry standards. Product teams prioritize with confidence. Onboarding becomes repeatable. Let’s take a look.

Merchant Services 167

Merchant Services SaaS Payments Payment Services Payments 167

Incredo

DECEMBER 12, 2019

How many software review sites are you present at? Do you know what role your SaaS product reviews can play in your business success? The truth is – product reviews can help you in a number of ways and even be crucial in your sales process. Moreover, people are more likely to leave a negative than a positive review.

Software Review 37

Software Review Systems Review Software Social Media 37

TechEmpower SaaS

JULY 24, 2023

Can you provide specific examples of different types of customers, what they need, and what the system will do for them? What’s the state of those systems? Where do you stand on your brand? Do you have a name, a logo, and have you thought about brand positioning? What are some examples of similar brands?

Innovation 780

Innovation Development CTO Hire Technical Review 780

User Pilot

OCTOBER 19, 2024

Integration : The product works well with other tools and systems. By consistently delivering high-quality experiences, you will create loyal customers who stick to your brand and contribute to its long-term success. According to one report, 95% of customers will read online reviews before buying a product.

Business 111

Business Underperforming Technical Team Customer Lifetime Value Systems Review 111

USIO

JUNE 10, 2025

Brand Loyalty at Stake : Slow or clunky refund experiences can lead to negative reviews or churn. What Modern Solutions Look Like in 2025 Automated Dormancy Tracking : Smart systems monitor inactive funds and trigger workflows before deadlines hit. Delight Customers : Even small refunds build big loyalty when handled well.

Payment Solutions 130

Payment Solutions Payment Services PayPal Traceability 130

USIO

MAY 9, 2025

APIs allow software systems to talk to each other. The payment system chooses the most optimal rail (ACH, card, RTP, FedNow) in real time, improving speed and lowering costs. Ledgering System (General Ledger API) Translation: The accountant living in your codebase. White-Label Solution Translation: Their tech, your brand.

Payments 130

Payments Merchant Services Payment Services Finance 130

TechEmpower SaaS

MARCH 4, 2024

Similarly, in customer support , AI-driven chatbots and automated response systems are taking over routine support, effectively handling common issues such as account inquiries or basic troubleshooting. This AI-centric approach transforms sales into a data-driven field, emphasizing efficiency and personalized customer experiences.

Generative AI 443

Generative AI CTO Hire AI Sales Recruiting 443

How To Buy Saas

JUNE 26, 2025

In this review, we’ll explore how ProProfs Knowledge Base works, the solutions it offers, its standout features (with an in-depth look at each), pre-built templates, real customer success stories, media recognition, awards, security measures, and support. help.yourcompany.com ) for a seamless branded experience.

Technical Review 52

Technical Review Software Review Systems Review Management 52

SaaStr

NOVEMBER 22, 2020

Review your customer’s problem journey at pre and post current stages. Determine if your company is direct vs. indirect sales-led for tech alliances, channels, and Student Information Systems. It can be the product, then brand, then community, or community, then brand, then product. . Market Fit. Late-stage.

Scale 317

Scale Scaling Technical Review Systems Review 317

USIO

JUNE 9, 2025

It’s like renting the infrastructure instead of building the entire highway system. Think: KYB/KYC automation Real-time fraud detection ACH and card payment rails Bank sponsorship APIs PCI vaults Dispute management systems Treasury and settlement engines You’re essentially building a FinTech company inside your SaaS company.

Payment Services 130

Payment Services Merchant Services PayFac as a Service SaaS Payments 130

Buffer Resources

JUNE 14, 2023

At its core, that’s what personal branding is – the cumulative efforts to communicate an individual’s work. In this article, we’ll walk you through a step-by-step framework for building your personal brand. What is a personal brand? What did make them different was how they communicated their work.

Branding 29

Branding Social Media Systems Review Consulting 29

FastSpring

OCTOBER 14, 2024

1 of this year, Google “won’t be able to require apps to use its billing system or tell customers that they can download apps elsewhere and potentially for cheaper.” The changes are intended to break down the commission system Google had built to wall off competition in the Android app market. This is a win for gamers and studios.”

Payment Methods 174

Payment Methods Payment Solutions Merchant Services Payments 174

Intercom, Inc.

FEBRUARY 9, 2021

According to a Microsoft Global State of Customer Service report , 90% of respondents said that customer service is an important factor in their choice of, and loyalty to, a brand. Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. And if their support expectations aren’t met?

Technical Review 222

Technical Review Systems Review Customer Support Headcount 222

FastSpring

APRIL 29, 2025

Spend less time managing your payments and compliance and more time making great games: FastSpring is a payments partner you can trust for your players and which you can use to sell games or in-game items on your website, web shop, or embedded directly into your game with fully customizable and branded checkouts.

Payment Services 132

Payment Services Payments Payment Solutions Payment Methods 132

Buffer Resources

AUGUST 7, 2024

Influencers have become powerful voices in shaping consumer behavior and brand perception. In a report by CreatorIQ , 55 percent of TikTok users state that they trust a brand more when it's shared by a creator – and we can assume the same rings true for other platforms.

Social Media 111

Social Media Compensation Technical Review Branding 111

Buffer Resources

AUGUST 21, 2024

It’s a pretty popular course with over 17,000 raving reviews. What you’ll learn : How to build your personal brand How to stay consistent on social media How to generate social media post ideas that your audience would actually want to read Impactful social writing is taught by industry pros Erica Schneider and Kasey Jones.

Social Media 115

Social Media Marketing AI Search Systems Review 115

Sales Hacker

NOVEMBER 29, 2024

GTMnow is the media brand of GTMfund – sharing go-to-market advice from the top 1% of revenue operators including the 350 executives behind the fund, news, and our viewpoints from working with hundreds of portfolio companies. Constantly leveraging our GTM LP community network to diligence new businesses and verticals better.

Investment 110

Investment Technical Review Development Team Review Scale 110

Buffer Resources

OCTOBER 2, 2024

Focus on refining your systems, creating & maintaining a solid content calendar , and building a community. You can enter keywords related to your competitor websites, names, or brands and check what their audience is speaking about them online. Starts at start at $19.90/competitor/month Starts at $139.95/month

Social Media 116

Social Media AI Search Benchmarks Software Review 116

Stax

MARCH 16, 2025

Lower churn leads to higher customer lifetime value (LTV), better brand reputation, and increased revenue. Aspects can include making sure you have the right ticketing system in place for customer support, sending the right follow-ups at the right time, or even ensuring you have a good feedback loop in place.

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

Buffer Resources

DECEMBER 12, 2023

It also relies on a well-structured and often-overlooked powerhouse – Systems. These systems are the backbone of a sustainable content-creation business. I think of systems as part of the broader PARTS model of becoming a creator (Product, Audience, Revenue, Trust, Systems) as created by Jay Clouse).

Systems Review 129

Systems Review Social Media Technical Review Scale 129

SaaStr

JULY 7, 2023

Tactic #2: Take Your Onboarding Gifts “Outside The Box” Every SaaS company sends an onboarding gift box with branded “things” in it. A basketball game with branded jerseys and water bottles. If you want to amplify the experience, send along branded T-shirts or hoodies, water bottles, and healthy snacks. Leave a review.

Retention 242

Retention Software Review Revenue Systems Review 242

SaaStr

DECEMBER 14, 2020

Big Companies take months to train their employees on new processes and systems, and the last thing they want to do is re-train them every year. This is why, once you have a brand and some momentum, a lot of them will even agree to pay 3 years upfront for a discount and price protection. Go review the roadmap. They Quit You.

Churn 362

Churn Sales Hiring Systems Review B2C 362

User Pilot

MARCH 29, 2024

What do we learn from the best brand activation examples? Brand activation is about driving product growth by connecting emotionally with people on a personal level. In this article, we take a deep dive into the concept of brand activation and go over 13 great examples that will inspire you to create your activation strategy.

Branding 105

Branding Social Media Advertising Technical Review 105

SaaStr

JUNE 5, 2020

Analysts predict that the success of Salesforce and others like it could pose a challenge to old-guard software companies, including SAP, Siebel Systems, PeopleSoft and Oracle.”. Debt providers take less risk, and expect less reward due to the predictive nature of a standard set of SaaS metrics. interest rate due in 2025.

Venture Capital 288

Venture Capital Technical Review SaaS Scale 288

User Pilot

JANUARY 16, 2024

A review funnel is essential for every business, including your SaaS company. Customers trust real customer reviews just as much as recommendations from friends and family. Building an effective review funnel that converts is pretty straightforward, but brands can get lost on its value. What is a review funnel?

Systems Review 105

Systems Review Scale SaaS Branding 105

Intercom, Inc.

JUNE 22, 2021

It’s critical for sales organizations to leverage their customer experience during the sales process as a key brand differentiator ”. It’s critical for sales organizations to leverage their customer experience during the sales process as a key brand differentiator. Embrace a digital-first sales experience.

Technical Review 233

Technical Review Scale Technology Trends 233

SaaStr

DECEMBER 2, 2022

54% of them have left a brand because of one bad experience in the last year.” Placing reviews from a third party on your website is a great way to gain trust. These reviews should not be hand-selected reviews by the seller as those do not appear credible. Kathie Johnson. Transparency and trust are key to today’s buyers.

Systems Review 246

Systems Review Marketing Social Media Engagement 246

USIO

JUNE 24, 2025

And after reviewing them all, Usio comes out as the clear #1. Stripe Stripe is widely admired for its developer tools, API depth, and brand power. Lightspeed Lightspeed builds POS systems and embedded payments for the hospitality and retail industries. Adequate but not tailored to ISVs building embedded finance products.

Payments 100

Payments Payment Services Embedded Payments Merchant Services 100

Buffer Resources

JANUARY 25, 2024

The Open Salary System we’re sharing is a project we took on last year to re-imagine how we approach salaries, resolve the issues we identified over time, and set ourselves up for another decade of salary transparency. We have chosen to create a system where conversations around compensation can happen in the open.

Systems Review 136

Systems Review Compensation Benchmarks Scale 136

Buffer Resources

JANUARY 25, 2024

The Open Salary System we’re sharing is a project we took on last year to re-imagine how we approach salaries, resolve the issues we identified over time, and set ourselves up for another decade of salary transparency. We have chosen to create a system where conversations around compensation can happen in the open.

Systems Review 136

Systems Review Compensation Benchmarks Scale 136