User Pilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? Staying on top of the engagement trends is a must for product growth and staying ahead of your competition. This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends.

Trends 90

Trends Engagement Artificial Intelligence Machine Learning 90

User Pilot

MARCH 14, 2024

Looking for an effective retention analytics tool and wondering if Userpilot is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your retention analytics needs. Cohort analysis : Analyze retention trends using cohort tables.

Retention 52

Retention Software Review Technical Review Systems Review 52

User Pilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. But what strategies work?

Customer Success 69

Customer Success Retention Software Review Customer Lifetime Value 69

User Pilot

MARCH 20, 2023

With so many companies prioritizing their customer service efforts for a good reason, we decided to list 13 emerging customer service trends that can help you exceed customer expectations and drive business growth. TL;DR Customer service trends refer to the ever-changing technologies, tools, and systems used to render support to customers.

Trends 76

Trends Artificial Intelligence Social Media AI Search 76

User Pilot

NOVEMBER 29, 2023

Looks like it’s time to call in a retention specialist. A dynamic retention specialist will implement proactive strategies to improve the customer experience and increase loyalty, thus improving customer retention. Measuring KPIs to gauge the success of retention efforts. What is a retention specialist?

Retention 85

Retention Customer Lifetime Value Churn Outsourced Development 85

Chart Mogul

JUNE 1, 2023

Companies with best-in-class retention grew at least 1.8x In an uncertain market, customer retention is key. So if you are keeping a close eye on your retention metrics this year, you’re not alone. Retention is one of the most important metrics when building a successful SaaS business. What is customer retention?

Retention 90

Retention Metrics Benchmarks SaaS 90

User Pilot

MARCH 11, 2024

Looking for an effective retention analytics tool and wondering if Mixpanel is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Mixpanel is the ideal choice for your retention analytics needs. Looking for a Better Alternative for Retention Analytics?

Software Review 52

Software Review Retention Technical Review Systems Review 52

Subscription Flow

DECEMBER 18, 2023

However, we have come up with some different subscription box trends that you can follow for Christmas 2023. It has been a subscription box trend throughout this year and businesses multiplied their sales and revenue with personalized subscription boxes. Also Read: Boosting Subscription Box Subscriber Retention – The Best Practices 4.

Subscription 81

Subscription Payment Features Trends Social Media 81

User Pilot

DECEMBER 12, 2023

Looking for a good retention analytics tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for retention analytics on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Retention 52

Retention Software Review Technical Review Underperforming Technical Team 52

User Pilot

DECEMBER 12, 2023

Looking for a good retention analytics tool and wondering which one of Pendo, Appcues, and Mixpanel is the best option for your SaaS company? There are plenty of tools for retention analytics on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Retention 52

Retention Software Review Technical Review Underperforming Technical Team 52

User Pilot

JANUARY 9, 2023

Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? This article considers all you need to know about retention marketing. How can a personalized experience help drive retention? What personalized customer retention strategies are open to you?

Customer Lifetime Value 81

Customer Lifetime Value Retention Marketing Scale 81

Blulogix

FEBRUARY 19, 2024

This blog post delves into advanced strategies that can help subscription services foster deeper connections with their customers, thereby improving retention rates and fostering brand loyalty. Retention, on the other hand, focuses on maintaining these subscribers over time, turning them into loyal advocates for your brand.

Retention 52

Retention Engagement Strategy AI Search 52

Neil Patel

FEBRUARY 19, 2021

If only you could predict what’s shaping business trends, or what your clients need, you could plan and grow your company, right? The more you know about market trends, the better you can leverage them to your advantage and get a head start on your competition. Here are the ten key trends influencing entrepreneurs this year and beyond.

Entrepreneurship 144

Entrepreneurship Payment Methods Trends Payment Services 144

Neil Patel

FEBRUARY 10, 2021

This means more inbound traffic and more repeat customers for your brand. To keep up and stay competitive, you need to be on top of the latest blogging trends and go after the best blog talent. Blogging Trend #1: Highly Visual Content. That’s a big boost for your brand’s visibility and retention.

Trends 125

Trends Mobile Sales Hiring Content Marketing 125

Neil Patel

FEBRUARY 22, 2021

Customer retention isn’t just another vanity metric. In financial services, a 5 percent increase in retention results in a 25 percent increase in profits. How Ongoing Services Improves Client Retention. How Getting Clear About Communication During Onboarding Can Improve Retention. It can impact your bottom line.

Onboarding 130

Onboarding Retention Sales Hiring Systems Review 130

SaaSX

FEBRUARY 11, 2020

In 2020, your data has never been safer or easier to use, emerging trends have never been more exciting, and we’ve never been more connected to the people around us. Here are the 8 biggest SaaS trends of 2020. Many of 2020’s trends thus far have been heavily influenced by developments in related industries.

Trends 120

Trends Artificial Intelligence SaaS Mobile 120

Baremetrics

MAY 26, 2021

This is true for most businesses, although good customer retention may look different depending on your industry. However, most people focus their marketing on attracting new clients, forgetting that client retention also contributes to sales growth. It is a simple way to work towards greater customer retention.

Retention 71

Retention Construction Churn Customer Support 71

User Pilot

JULY 12, 2021

How much does your business stand to gain from using customer retention analytics? Effective retention takes more than just using your intuition to determine what will keep customers satisfied. Customer retention analytics identify rates and sources of churn among your customer segments. What is customer retention analytics?

Retention 96

Retention Technical Review Software Review Churn 96

User Pilot

NOVEMBER 25, 2023

Looking for a good retention analytics tool and wondering which one of Heap, Amplitude, and Mixpanel is the best option for your SaaS company? There are plenty of tools for retention analytics on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Retention 57

Retention Software Review Technical Review Scale 57

Neil Patel

NOVEMBER 23, 2020

This may make it the perfect time for brands to take a hard look at their skincare marketing strategies and seize on this growth. When influencer Hyram Yarbro featured the clinical, no-nonsense brand, parent company L’Oreal reached out to him. In fact, 83% of beauty brands are working with influencers on Instagram.

Branding 138

Branding Marketing Social Media Technical Review 138

Totango

JANUARY 26, 2021

What Is Churn Rate and How Does It Relate to Customer Retention? Churn and retention are flip sides of the same coin so that you can reduce one by raising the other. Retention rate represents how many of the same group of customers you kept over the same time frame. Prioritize Churn Prevention to Increase Retention and Revenue.

Churn 89

Churn Retention Underperforming Technical Team Technical Review 89

User Pilot

FEBRUARY 22, 2023

If you’re in SaaS, you need to absolutely nail user retention as keeping hold of users is vital to the survival of any business. This comprehensive guide will explore how to appeal to existing and new users, share best practices that’ll help boost user retention rates, and discuss the best tools for the job.

Retention 67

Retention Customer Lifetime Value Onboarding Churn 67

User Pilot

FEBRUARY 9, 2023

It can lead to greater customer retention and satisfaction in the long run. You can also try sending microsurveys and performing behavioral segmentation to detect event trends. With predictive analytics, you can focus on customers more likely to part ways with your brand. Segmentation of inactive users.

Retention 83

Retention Machine Learning Artificial Intelligence Trends 83

CustomerSuccessBox

MARCH 8, 2022

“Customer Retention” is kind of a buzzing word for the SaaS businesses on the digital platform. And to handle the tasks pertaining to customer retention, there is a Customer retention specialist who is also named as customer loyalty specialist. How do I become a good customer retention specialist?

Retention 52

Retention Sales Hiring Churn Customer Success 52

Totango

DECEMBER 16, 2020

Keeping up with new trends in customer success can help you promote repeat business and prevent customer churn. Here are four of the latest trends you need to know about: Automating customer success with out-of-the-box templates. Read on to learn how these important new trends in customer success can help you retain more customers.

Trends 71

Trends Customer Success Artificial Intelligence Scale 71

ProfitWell

MAY 21, 2020

Customer acquisition vs. customer retention—which one is better? Efforts to improve retention are often put on the back burner, or totally neglected. In reality, though, retention offers a much higher ROI on advertising spend for certain business models—and is often much more cost-effective than its counterpart.

Acquisition 98

Acquisition Retention Advertising Customer Lifetime Value 98

ProfitWell

JULY 22, 2020

2 direct-to-consumer brands experiencing explosive growth. By branding the company as a reliable source of travel information, they now have a massive following on Instagram, and their website has approximately 800,000 views monthly. How fast are direct-to-consumer brands growing overall? 6 keys of direct-to-consumer growth.

Payment Methods 93

Payment Methods Outsourcing Services Branding Payment Features 93

Totango

MAY 14, 2021

Customer retention is the keystone in any customer success strategy. There are many different types of customer retention metrics that one can track. Which customer retention metrics have the biggest impact on your business? Customer Retention Rate. The result is your customer retention rate. Revenue Churn Rate.

Metrics 65

Metrics Retention Software Review Customer Lifetime Value 65

Totango

OCTOBER 2, 2020

Equipped with the knowledge provided by customer data, you can help your customer survive tough times by offering practical solutions that add value and ultimately contribute to customer retention during economic downturns — even ones caused by a pandemic. Every act of providing value is therefore an act of customer retention.

Retention 118

Retention Underperforming Technical Team Churn Customer Lifetime Value 118

Totango

AUGUST 29, 2019

Apply a few key customer retention optimization strategies to build deep, lasting customer relationships. Why Retention Matters. Retention is a result of the customer experience. Your brand’s product and people create a lasting impression that stays with new customers. The Best Customer Retention Optimization Strategies

Retention 87

Retention Strategy Customer Lifetime Value Churn 87

User Pilot

MAY 21, 2024

Retention : This is when customers stay engaged and satisfied over the long term. Use product analytics for retention : Track and analyze customer data ( behavioral , survey responses, in-app interactions, etc.) to iterate retention strategies and reduce churn. Interested in optimizing your customer lifecycle management?

Management 88

Management Software Review Retention Onboarding 88

Teamgate

AUGUST 17, 2020

Consequently, brands ignore them and put all their energy into impressing strangers. People unfamiliar with your brand will see compelling social proof that you really do have something great to offer. As a brand, it can be nice to run real-world events from time to time. That’s not all, though. Run UGC competitions.

Retention 98

Retention Merchant Services Social Media Branding 98

Totango

DECEMBER 10, 2019

When you make customer retention for B2B business models a priority, you’ll not only save money on acquisition costs; you’ll also unlock the growth potential of your existing customer base. Let’s explore why customer retention for B2B is so important and how you can make it happen. How to Increase Customer Retention for B2B Companies

Retention 64

Retention B2B Enterprise Payment Services 64

Buffer Resources

OCTOBER 23, 2023

Trending sounds, compelling visuals, and subtitle captions can make the narrative more immersive. Behind-the-scenes looks : Humanize your brand by offering a glimpse behind the curtain. Trend-surfing : Hop onto seasonal or trending topics to inject a dose of relevancy into your content.

Social Media 131

Social Media Trends Engagement Branding 131

Chart Mogul

DECEMBER 13, 2022

Retention is one of the most crucial metrics in SaaS. Without a high retention rate, it’s very hard to build a profitable SaaS business at scale. Retention rates have been some of … Retention is one of the most crucial metrics in SaaS. Calculating Net/Gross MRR Retention Rates.

Retention 52

Retention Metrics SaaS Churn 52

Totango

FEBRUARY 10, 2021

When your customers enjoy more value, your product adoption rates rise and customer retention rates go up. This will guide your employees to take steps that promote customer success, generating results that yield higher customer retention. This promotes success for your company as well as your customers. Make Onboarding Easy.

Scale 85

Scale Customer Success Retention Strategy 85

CustomerSuccessBox

NOVEMBER 17, 2021

We will be discussing all Net Revenue Retention in this blog. What is Net Revenue Retention? But SaaS leaders know the importance of Net Revenue Retention and tracking it. Net revenue retention is the impact your current customer has on your revenue. Calculating Net Revenue Retention. Increasing NRR Accountability.

Retention 52

Retention Revenue Artificial Intelligence Systems Review 52