SaaStr

JULY 9, 2019

Join Anish Shivdasani, CEO of Giraffe, as he provides unique African experiences learned from scaling to 1M users. More than half of Kenya’s GDP is now transacted through a mobile, through arguably the most successful mobile banking and payment system called M-Pesa. Well, you have to build a direct sales force.

Scale 162

Scale Sales Recruiting Scaling SaaS Payments 162

Sales Hacker

JANUARY 13, 2021

Enterprise OEM software licensing is a multibillion-dollar segment of the software industry. It includes factual information, personal experience, and interviews from successful professionals on both the buy-side and the sell-side of enterprise OEM software licensing to ensure a broad mix of experience and ideas.

Payment Solutions 74

Payment Solutions Payments Software Review Enterprise 74

SaaStr

NOVEMBER 21, 2020

398: Rob Gonzalez is the Co-Founder & CMO @ Salsify, empowering brand manufacturers to deliver the product experiences consumers demand at every point in their buying journey. How should sales and marketing work together on pricing? Below, we’ve shared the transcript of Harry’s interview with Rob. Harry Stebbings.

SaaS Payments 264

SaaS Payments Scale Payment Services Payment Solutions 264

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Here’s what Claire talks about: How to avoid trapdoor decisions when scaling. Lessons for scaling high-growth organizations. Missed the session?

Scale 116

Scale Payment Services Payment Methods Sales Hiring 116

GetUplift

FEBRUARY 14, 2024

… and then returning to the umpteenth attempt to nail down the ‘message’ and direction for your homepage, email, landing pages or the latest set of ABM ads that sales is waiting on. Though obviously using our own brand name hopefully and not theirs). You do too (probably). You do too (probably). It’s a hard sell.

B2B 65

B2B Technical Review Payment Solutions Scale 65

Andreessen Horowitz

DECEMBER 12, 2023

About My First 16 Our new video podcast series My First 16 features interviews with founders and CEOs of fintech companies about how they acquired their initial customers and the hard lessons they learned along the way. And so it felt like it was a place that was ripe for new software products. And that was the origin story.

Payment Solutions 102

Payment Solutions Payment Methods Payment Services Payments 102

FastSpring

DECEMBER 8, 2022

As a former agency owner, now the Chief Marketing Officer at FastSpring, David Vogelpohl has helped many software companies scale around the world. I interviewed him for insights into how to build a global growth strategy, especially when it comes to localization. Leave the technical challenges of selling around the world to us.

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Software Review 78

Intercom, Inc.

DECEMBER 21, 2021

Maggie Hott , Director of Sales at Webflow. But as you scale beyond Series A, how can you be sure you’re choosing the right lane? In this special episode, we sat down with Zanade to talk about allyship, empowering Black-owned businesses, and what it takes to change deeply seated systemic issues and affect policy at a national level.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

SaaStr

MAY 14, 2023

Daniel, you grew to 3 million in ARR before you hired a VP of Sales. Daniel : We followed a lean start up approach to building our sales process. I focused on learning and getting the process right, so I did all the sales myself. An engineering team and the sales team was me with a laptop. How did you do that?

Sales Hiring 244

Sales Hiring Sales Recruiting Scale Payment Methods 244

Sales Hacker

MARCH 2, 2020

And for leveling up your sales skills, nothing beats a good sales book. So what are the best sales books for helping you reach peak performance? Have been recommended by sales professionals. Here’s how you can find the sales books that are most relevant to you. Here they are… The 97 Best Sales Books in 2020.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

OpenView Labs

NOVEMBER 30, 2021

The ‘haves’, defined by growing quickly out of the gate and then maintaining 50% or faster revenue growth at significant scale, have seen their valuations skyrocket over the years. OpenView has been tracking growth rates by ARR scale for four years running. This is most visible among publicly traded companies. In order for a $1-2.5M

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

Unbounce

SEPTEMBER 16, 2021

Display ads rely on graphic formats to catch user attention, build brand awareness, and guide users to your site. That way, even when your prospects are considering alternatives—you can still be top of mind. FYI: Search ads can increase brand awareness by as much as 80%. Image courtesy of Bloomberg Wealth. Retargeting.

Payment Methods 145

Payment Methods Payment Solutions Payments AI Search 145

Baremetrics

JANUARY 17, 2022

Free newsletters are great to build brand credibility, nurture and retain customers, but they can use resources like time and money without generating revenue. But if they succeed, they may connect with leads better and get a considerable extra replenishing of the revenue. What’s the difference between free and paid newsletters?

Management 95

Management Payment Solutions Scale Payment Methods 95

SaaStr

MARCH 3, 2020

Brendon introduces his playbook to hiring the first VP of Sales from his experiences as VP of Sales at LinkedIn, EchoSign, Talkdesk and more. Learn the dos and don’ts to make the correct hire the first time and not rush into hiring the wrong VP of Sales, which can cost the company months or even years. Roughly 90%.

Sales Hiring 158

Sales Hiring Sales Recruiting CTO Hire Scale 158

How To Buy Saas

DECEMBER 1, 2020

SaaS is a global software solution created by different businesses in order to improve human activities in a matter of clicks. SAAS is also abbreviated as software as a service. SaaS as we already understood is a software as a service. These saas can be either web or app-based or even both. What is SAAS marketing?

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

Chart Mogul

SEPTEMBER 19, 2019

But sales is the one thing founders cannot oversee — without it your startup will die. Between hiring, training, and helping new employees excel, iterating on customer feedback, building brand awareness, et al., Between hiring, training, and helping new employees excel, iterating on customer feedback, building brand awareness, et al.,

Sales Hiring 93

Sales Hiring Scale Sales Recruiting Startup 93

Andreessen Horowitz

NOVEMBER 28, 2023

About My First 16 Our new video podcast series My First 16 features interviews with founders and CEOs of fintech companies about how they acquired their initial customers and the hard lessons they learned along the way. So, I co-founded another payments company called PropertyBridge, which allowed you to pay rent electronically.

Merchant Services 76

Merchant Services Payment Methods Payments Payment Solutions 76

FastSpring

APRIL 13, 2023

From leading sales at Zillow to brand strategy at Tumblr to revenue at FiscalNote (a global policy platform), Justin Scott started noticing a trend. Thanks to massive technological advances happening in big data and AI, Justin saw new possibilities for improved user experiences with a brand. And he wanted in.

Payment Methods 142

Payment Methods Marketing Payments SaaS Payments 142

Sales Hacker

SEPTEMBER 16, 2019

One of the biggest decisions you can make when setting up your sales team is whether to focus primarily on inside or outside sales. They seem to be completely at odds, with one focused on clients with a high acquisition cost and high ACV (annual account value), the other focused on a high sales velocity. What is inside sales?

Sales Hiring 81

Sales Hiring Scale Sales Recruiting Payment Methods 81

User Pilot

AUGUST 15, 2023

Go-to-market and pricing strategies that detail your marketing plan and preferred sales process. It’s also important that you create excitement ahead of the launch and ensure synergy between your customer support and sales teams. Finally, you must analyze customers’ in-app activities after launch to drive retention.

ChatGPT 82

ChatGPT SaaS Payments Marketing Social Media 82

SaaStr

NOVEMBER 2, 2019

Hear about the early days of Glassdoor; tactical lessons on scaling—from building a business model and recruiting an all-star management team to advice on building a compelling, innovative company culture; and learn whyGlassdoor’s $1.2 Below, we’ve shared the full transcript of Harry’s interview with Krish Subramanian. Harry Stebbings.

Scale 126

Scale SaaS Payments Sales Recruiting Payment Services 126

Intercom, Inc.

NOVEMBER 25, 2021

In 2017, he wrote Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media about how companies interact successfully with customers on social media, and now he’s back with his new book, The Experience Maker, How to Create Remarkable Experiences That Your Customers Can’t Wait to Share. We’re awesome.

Payment Methods 206

Payment Methods Scale Social Media Airlines 206

SaaStr

MARCH 13, 2020

How does Harry think about the importance of brand for enterprise startups today? What mistakes does Harry see many founders make when it comes to investing in their early brand? and Robert Vis of MessageBird will walk through lessons learned to survive hypergrowth and what will make a difference when it comes to scaling.

SaaS Payments 210

SaaS Payments Payment Methods Finance Payments 210

SaaStr

AUGUST 15, 2020

Has been CEO before, was CEO of Alfresco Software and long career in software and comes in, I think, with a lot of passion for customers and customer success, which I’m excited to hear about and also comes in live streaming, my understanding is from a boat right now, right Bernadette? You need to discover in the sales process.

Payment Methods 206

Payment Methods Merchant Services Scale Payments 206

SaaStr

JULY 26, 2019

252: Eric Christopher is the Founder and CEO @ Zylo, the software management system built for the cloud pioneering a new standard in software management. Prior to founding Zylo, Eric was the VP of Sales @ Sprout Social leading the revenue operations for over 11,000 customers. What fundamentally changes?

Sales Hiring 139

Sales Hiring Scale SaaS Payments Payment Services 139

Chart Mogul

SEPTEMBER 19, 2019

But sales is the one thing founders cannot oversee — without it your startup will die. Between hiring, training, and helping new employees excel, iterating on customer feedback, building brand awareness, et al., Between hiring, training, and helping new employees excel, iterating on customer feedback, building brand awareness, et al.,

Sales Hiring 52

Sales Hiring Scale Sales Recruiting Startup 52

Intercom, Inc.

NOVEMBER 23, 2022

Behind closed doors, negotiations are dragged on for months while founders and executives figure out ways to eliminate friction and create a synergy that can drive the most value of their shared cultures, processes, and systems. I don’t suggest you do that, but I think there’s a payment that all entrepreneurs and founders face.

Acquisition 118

Acquisition Payments Payment Methods Scale 118

SaaStr

AUGUST 9, 2019

Ep 255: Vikas Bhambri is SVP Sales and Customer Experience @ Kustomer, the startup providing Real-time, actionable views of customers with continuous omnichannel conversations and intelligence that automates repetitive, manual tasks. Does this not lead to a consolidatory environment? How does this change sales rep payback periods?

SaaS Payments 130

SaaS Payments Cloud Technical Review Scale 130

User Pilot

FEBRUARY 21, 2023

There’re four phases for user adoption: 1) The AHA moment; 2) The activation stage; 3) Secondary onboarding; 4) Brand advocacy. Add in-app video tutorials to make the onboarding process smooth. Use gamification to encourage existing customers to engage with your app. Offer self-service support with an in-app knowledge base.

SaaS Payments 79

SaaS Payments Strategy Payment Solutions SaaS 79

SaaStr

AUGUST 27, 2019

How to Design a Sales Comp Plan to Get You to $100M with Work-Bench, Movable Ink, MongoDB and Concert Finance. Meghan Gill | VP of Sales Ops @ MongoDB. All right everyone, thank you so much for joining us today for our panel on how to design a sales comp plan to get you to 100 million dollars. FULL TRANSCRIPT BELOW.

Sales Recruiting 130

Sales Recruiting Sales Hiring Scale Sales 130

SaaStr

OCTOBER 4, 2019

Ep 270: Jeppe Rindom is the Founder & CEO @ Pleo, the simple spending solution for your company automating expense reports and simplifying company expenses. As for Jeppe, prior to founding Pleo he was the CEO @ Nodes, a design and development house that worked with brands including Loreal, BMW and Lego. Loving our podcast content?

Scale 119

Scale SaaS Payments SMB Sales Hiring 119

Intercom, Inc.

OCTOBER 29, 2020

We’ve decided to do something a little bit different this week, and today’s episode won’t be an interview where I interview Des or vice versa, it’s just going to be a conversation between the two of us. Karen: I’d like to welcome you all to this very special episode of Inside Intercom.

Payment Solutions 209

Payment Solutions Payment Methods Underperforming Technical Team Sales Hiring 209

User Pilot

FEBRUARY 21, 2023

There’re four phases for user adoption: 1) The AHA moment; 2) The activation stage; 3) Secondary onboarding; 4) Brand advocacy. Add in-app video tutorials to make the onboarding process smooth. Use gamification to encourage existing customers to engage with your app. Offer self-service support with an in-app knowledge base.

SaaS Payments 65

SaaS Payments Strategy Payment Solutions SaaS 65

Intercom, Inc.

MAY 13, 2019

Product onboarding that lasts for more than a handful of steps often leads to steep abandonment. Actions taken: I downloaded an app from my bank to help me track and categorize my spending. As part of our product research at Intercom, we’ve reviewed the onboarding flows of hundreds of software products.

Onboarding 171

Onboarding Payment Solutions Payment Methods Systems Review 171

Intercom, Inc.

MARCH 5, 2020

At that kind of scale, it’s essential to conduct user research that steps back from the designer’s narrow experience and asks, “What about other people?”. It was something I was personally going through, and oddly enough, it played very much into the first real product designer job I had, which was working on payments at Facebook.

Payment Solutions 129

Payment Solutions Payment Methods Interviewing Payment Services 129

Tom Tunguz

OCTOBER 24, 2021

We’re excited to continue the Month of Scale here for Redpoint Office Hours. That was the start of the Month of Scale. We thought we were going to be talking about scale today, but we’re actually going to talk about having small dogs and raising dachshunds, based on what we were catching up on backstage with Claire.

CTO Coach 125

CTO Coach Sales Hiring Sales Recruiting CTO Hire 125

Outseta

SEPTEMBER 11, 2017

Before we get into the interview, a bit of background - I have hired Soren’s team at Working Planet multiple times. Even further up market and in my past engagements with Working Planet, there are a number of challenges related to paid search management that I’ve felt first hand and still don’t see a great solution to.

Interviewing 40

Interviewing SaaS Payments Payments Technical Advisors 40