Intercom, Inc.

DECEMBER 21, 2021

Will Larson , CTO of Calm. Maggie Hott , Director of Sales at Webflow. Des Traynor , Co-founder and CTO of Intercom. But as you scale beyond Series A, how can you be sure you’re choosing the right lane? Webflow’s Maggie Hott on building a scalable sales team from the ground up.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

ChurnZero

DECEMBER 9, 2022

More and more people are hiring leaders, not for past experience, but for capability and capacity. We hire a third-party firm. Q: Based on your acquisition experience, are for-sale businesses focusing on the customer and NPS? Q: FranConnect has customers of all sizes, from emerging and growing to scaling and enterprise.

CTO Coach 52

CTO Coach Customer Success VP of Engineering CTO Hire 52

SaaStr

MARCH 3, 2020

Brendon introduces his playbook to hiring the first VP of Sales from his experiences as VP of Sales at LinkedIn, EchoSign, Talkdesk and more. Learn the dos and don’ts to make the correct hire the first time and not rush into hiring the wrong VP of Sales, which can cost the company months or even years.

Sales Hiring 159

Sales Hiring Sales Recruiting Scale CTO Hire 159

Kellblog

JANUARY 29, 2020

Third-order benefit: that means you protect your company’s reputation and your valuable brand. Unless you are solving a brand-new problem (e.g., So don’t give a list of company brand names who may or may not be active users. That takes a lot of hiring and on-boarding risk off the table. baldness cures [5]).

Startup 99

Startup Sales Hiring CTO Hire New CTO 99

ProfitWell

DECEMBER 6, 2019

What about the ROI of spending time with your family, friends, or kids? That’s what David Apple—customer success and sales guru at Notion— is asking. How many CSMs should you hire? On a global scale, on average, product marketers with strong leadership support earn almost $13k more a year than those without.

Scale 43

Scale CTO Hire Sales Hiring New CTO 43

SaaStr

FEBRUARY 15, 2023

Lightspeed Partner, Anoushka Vaswani, is joined by Raj Sarkar, CMO at 1Password, Kim Walsh, SVP, Sales, Partnerships and Customer Success at Apollo.io, and Chris De Vylder, CRO at Sentry, to pass along key lessons from their growth journey. Then build your segmentation and sales processes around that. 20 million?

Scale 192

Scale Sales Hiring CTO Hire Scaling 192

SaaStr

MARCH 12, 2019

As for Erica, under her CRO role, she leads all go-to-market functions including Marketing, Sales, Operations, Customer Success, Services, and Support. Where does Erica often see founders make mistakes with this scaling? How does the move to enterprise fundamentally impact the sales team? Where do many go wrong?

Scale 175

Scale Enterprise Scaling Sales Hiring 175

Point Nine Land

APRIL 9, 2021

A technical co-founder or CTO is always a great-to-have at this stage and becomes a must-have as the business scales beyond seed. To add to that, they’ve also added a shipping/logistics component to their businesses as well as a data offering to help brands better understand their own performance relative to the market.

Marketplace as a Service 59

Marketplace as a Service Payments B2B SaaS Payments 59

Sales Hacker

SEPTEMBER 29, 2020

Today on the show, we’ve got Vishal Sunak, CEO and co-founder of LinkSquares, a company that applies AI to your contract. Subscribe to the Sales Hacker Podcast. Keys to success when scaling a company [10:56]. Keep the promise of sales enablement and keep your team doing what they do best, which is winning.

Scale 107

Scale CTO Hire Scaling CTO Coach 107

SaaStr

APRIL 7, 2021

The first type is the kind of management team hired by second+ time founders. Often folks they convince to once again be a VP of Eng or VP of Sales. But most of us are first-time founders, or close to it. And if you are, you are going to naturally start off hiring up-and-comers to your first leadership team.

Part-Time VPE 237

Part-Time VPE Sales Hiring Sales Recruiting CTO Hire 237

SaaStr

SEPTEMBER 18, 2020

Immediately told them to hire 50 reps in a different city, in a different city, and they did. The CEO was deferential because that was 10 times what he’d ever raised before, and did all of it. Jason Lemkin: 50 reps in a new city that you’ve never met, and hired in 60 days when you’re in the low millions ARR.

Sales Hiring 243

Sales Hiring CTO Hire Scale Investment 243

SaaStr

JULY 30, 2018

At our inaugural SaaStr Europa last June, podcast host-with-the-most Harry Stebbings sat down with MuleSoft Founder and CTO Ross Mason to discuss the organization’s sales strategy, building a strong company culture, how to think about international expansion, and much more. What would your advice be on onboarding those mega?corporates

Technical Advisors 164

Technical Advisors Scale Sales Hiring Sales Recruiting 164

SaaStr

AUGUST 15, 2020

I mean, maybe you do, but I don’t know anyone right now with extra money, time, or people, right? One, it starts high up in the sales process, right? You need to discover in the sales process. And again, if it’s not teed up correctly in sales, CS is already at a disadvantage. I mean, what do they do?

Payment Methods 205

Payment Methods Merchant Services Scale Payments 205

Mucker Capital

APRIL 6, 2023

Obviously if you target enterprise customers, you usually have a very large ACV (Annual Contract Value) and the product usually is complex. If you're generating something that's brand new, like a brand new category, nobody understands about it. Those types of tools actually require work in the initial days of the sales motion.

Startup 52

Startup Scale CTO Hire Outsourced Development 52

SaaStr

APRIL 9, 2019

But also, as a sole founder, you also can make a decision in a very timely manner. Not only for the product side, but for the sales and marketing side. Mallun Yen : So, you were an engineer by training and then you became an engineering leader, as the CTO of Webex, and then you became a CEO. Speed is everything. Eric Yuan: Yep.

Sales Hiring 139

Sales Hiring Scale CTO Hire Marketing 139

Tom Tunguz

OCTOBER 24, 2021

We’re excited to continue the Month of Scale here for Redpoint Office Hours. A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. That was the start of the Month of Scale. Travis Bryant : All right, let’s get started.

CTO Coach 128

CTO Coach Sales Hiring Sales Recruiting CTO Hire 128

SaaStr

APRIL 18, 2019

I remember when I was in business school the internet was brand new and back then the hero was Jerry Yang. And at that same time I met two Stanford computer science students. I came back to G2 as a CEO about three quarters ago after a little bit time at SteelBrick. This was in 1997, and I spent two years.

Sales Recruiting 175

Sales Recruiting VP of Engineering Scale SaaS Payments 175

Intercom, Inc.

JULY 21, 2022

What started as a series of interviews by co-founder Des Traynor soon bloomed into hundreds of episodes where we explore how businesses are driving growth through customer relationships and how to build successful products at scale. And so we hired somebody who had a lot of experience and could recommend ways to build the team.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

SaaStr

MAY 2, 2019

And then it was just a matter of, okay, make sure that it works, make sure that it scales, then very important not to forget, make sure that people buy it, that they know how to find you, you know. And then the sale will commence as far as the people and this was, we were multiple millions of dollars of revenue until I took the first call.

Scale 152

Scale Business Sales Hiring CTO Hire 152

Sales Hacker

AUGUST 18, 2020

This week on the Sales Hacker podcast, we’ve got a fantastic episode for you. Subscribe to the Sales Hacker Podcast. Welcome to Sales Hacker Podcast. Sales enablement is easy. More sales meetings. Our second sponsor is Outreach, the number one sales engagement platform. We’re on iTunes. The result?

Subscription 106

Subscription Payment Features Scale Underperforming Technical Team 106

Neil Patel

JULY 7, 2021

Experience is kind of the holy grail when it comes to customer interaction, from marketing and sales to customer service and brand loyalty. When do we actually achieve a great customer experience in our brands ? By definition, it’s software that allows you to create, manage, and share your brand’s content.

AI Search 124

AI Search CTO Hire Scale Artificial Intelligence 124

SaaStr

NOVEMBER 21, 2019

We focus on Series A, and we only make a small number of investments, probably four or five a year, precisely because like to work very closely with the companies that we invest into to really help you scale out of Europe. Series A money is to fund the growth energy and the Series B money and C the expansion and the scale up.

New CTO 154

New CTO Sales Hiring B2C CTO Hire 154

OpenView Labs

JULY 2, 2020

In this brand-new report, we finally answer the question “Freemium or free trial?” Pricing in a Time of Uncertainty. The State of SaaS Sales in a COVID-19 World. Intercom’s Des Traynor offers a framework for viewing pricing and customer targeting to segment sales processes more efficiently.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

SaaStr

AUGUST 22, 2020

And so, when thinking about yesterday’s workplace, which is really important to touch on before we get into the future workplace, you have built workplaces for some of the most iconic brands in the world; Pinterest, Zynga, Tesla, what has been your experience? What have you learned from building yesterday’s workplace?

Sales Recruiting 151

Sales Recruiting Cloud CTO Hire Scale 151

Andreessen Horowitz

NOVEMBER 28, 2023

I didn’t see the company as this consumer brand long term. We were talking to Sean Place, who was the co founder and CTO, and it turned out that they were just giving gift cards to these drivers, but they had no way to authorize the right transaction at the right time for the right amount. We did that.

Merchant Services 79

Merchant Services Payment Methods Payments Payment Solutions 79

Hull

JANUARY 22, 2019

Over the past few years, we've seen a new role emerging at within scaling startups - the growth engineer. These roles are filled by engineers that roll up to the CMO/COO (not CTO) as part of a growth team. In 2002, Aaron Ross's Predictable Revenue playbook from his time at Salesforce was published. It made sense then.

SaaS Payments 77

SaaS Payments Technical Advisors Engineering Payment Solutions 77

OPEXEngine

NOVEMBER 11, 2020

After Jebbit raised its Series B, Michael Marcus, VP of Customer Success (CS), sat down with his team to plan their scale-up operations. It’s not uncommon for early-stage teams to lean on CS to improve renewal rates and buy time for their software to catch up. “It Identify ideal customers and hone sales personas.

Startup 91

Startup Scale Systems Review Technical Review 91

ProfitWell

OCTOBER 1, 2019

It should last even as your company scales and grows. When HubSpot first launched its culture code, Dharmesh Shah, CTO and Founder of HubSpot, felt it was important to share it with candidates. In fact, that's probably better for everyone than if you found that out after they've been hired. Sales managers were the best reps.

Company Culture 40

Company Culture Sales Recruiting Scale Software Review 40

Sales Hacker

JULY 21, 2020

This week on the Sales Hacker podcast, we speak with Brendan Kamm , Co-Founder and CEO at Thnks. If you missed episode 118, check it out here: PODCAST 118: Building a Crisis-Proof Sales Culture to Weather Any Storm with Ernest Owusu. Subscribe to the Sales Hacker Podcast. Welcome to the Sales Hacker Podcast.

Outsourcing Services 72

Outsourcing Services Scale Outsourced Development Technical Review 72