User Pilot

MARCH 23, 2023

Contextual onboarding is the best way to keep users engaged with your product. In this article, we’ll cover what contextual onboarding is, why it’s important for SaaS businesses, and how successful companies have implemented it by leveraging user onboarding software.

Onboarding 75

Onboarding Engagement Retention Software 75

User Pilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? If you’re looking for a new adoption tool or thinking of switching, there are plenty of great choices out there. Want to see how Userpilot can help you drive your digital product adoption?

SaaS 94

SaaS Onboarding Pricing Mobile 94

User Pilot

APRIL 28, 2022

Onboarding software is in high demand for SaaS product managers , and with good reason – the market is booming. This article is going to dive into the Appcues vs Pendo debate and try to answer a key question… Which is the better tool for driving customer success? Both products are digital adoption platforms.

Onboarding 89

Onboarding Software Review SaaS Technical Review 89

User Pilot

FEBRUARY 21, 2022

All product managers want to delight and engage their customers. An interactive user guide is a set of functionality helping customers understand how to use your product. Interactive user guides improve user onboarding and drive product adoption. Let’s look at two of the most common: 1 – Product tours.

SaaS 89

SaaS Onboarding Marketplace as a Service Engagement 89

User Pilot

JUNE 19, 2023

And which are the best tools available on the market at the moment? For user onboarding in digital products, product adoption platforms like UserGuiding , Chameleon , and Userpilot are more suitable. Integrations with other tools like video conferencing apps or HR software. Let’s dive in for details!

Systems Review 87

Systems Review Management SaaS Education 87

User Pilot

MAY 14, 2020

That’s why choosing the best customer onboarding software is a big decision. Choose the wrong tools and your onboarding won’t work. Your customers won’t see any value from your product. So, in a way, choosing the wrong customer onboarding software can lead to churn. Which none of us want, of course.

Onboarding 97

Onboarding Software Scale SaaS 97

User Pilot

OCTOBER 27, 2021

WalkMe and Whatfix are both digital adoption platforms that let you create customizable product walkthroughs and analyze product usage data. Whatfix is easier to implement, maintain, and integrate with other tools. WalkMe can also be used for SaaS user onboarding and product adoption , but it’s just not their focus.

Software Review 96

Software Review Technical Review Onboarding Systems Review 96

Sales Hacker

MARCH 8, 2024

You may have heard about a free tool that GTMnow and GTMfund launched with Cabal two weeks ago, called Warm Intro Navigator. A chance to tour (and maybe even race on?) Partner data (or second-party data) provides additional intel on customers and prospects, and can also inform your product and feature roadmap. Efficiency.

Scale 94

Scale AI Search Social Media AI 94

User Pilot

OCTOBER 19, 2021

Although best known for its analytics , Pendo features two other toolsets that are of value to product marketing teams. There's a product tour system that guides users towards feature adoption. Pendo’s product tours allow you to build lightboxes, banners, tooltips, polls, success messages, and welcome screens.

Retention 86

Retention Onboarding Engagement Churn 86

User Pilot

JULY 14, 2022

We’ll start by looking at what user onboarding is, then look at why minimal viable onboarding is valuable, and finally how to implement it in your product. Minimum viable onboarding doesn’t just mean launching a basic product tour (long-winded, not targeted, not engaging). Ready to get started? Let’s dive in!

Onboarding 85

Onboarding User Experience Marketplace as a Service Social Media 85

User Pilot

OCTOBER 31, 2023

Wondering how to increase free trial conversion for your software product? TL;DR A free trial is a sales strategy that allows prospective customers to use your product for a limited time. A free trial is a sales strategy that allows prospective customers to use your product for a limited time. Trials can be tricky.

SaaS Payments 81

SaaS Payments Payment Methods Strategy Payment Solutions 81

User Pilot

MAY 18, 2022

Pendo is a great digital adoption tool , and its Feedback module can cost you quite a bit. Businesses use Pendo Feedback to collect and prioritize product requests. Pendo Feedback focuses on feature requests, while Pendo Polls are microsurveys triggered during product tours. conduct product road mapping.

Software Review 95

Software Review Pricing Enterprise Onboarding 95

User Pilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. What tools can help you personalize the customer experience? Help customers gain full value from your product. And, what pain points do they wish to address with your product? Let’s begin!

Customer Lifetime Value 89

Customer Lifetime Value Retention Marketing Scale 89

User Pilot

MARCH 16, 2023

If you’re a product manager who doesn’t have a firm grasp over your customer onboarding cost, stop right there – you’re putting your business in danger. TL;DR Customer onboarding describes the process of showing your users how to get value from your product or service. There are a number of tools on the market.

Onboarding 90

Onboarding SaaS Engineering Pricing 90

User Pilot

JANUARY 26, 2023

It’s a no-brainer that a solid onboarding workflow is crucial to the success of any product-led company. Here’s your best chance to explain how your product meets your customers’ needs and solves their problems. Use a tool to automate the onboarding experience and ensure a consistent customer experience.

Onboarding 95

Onboarding SaaS Customer Support Engagement 95

User Pilot

MARCH 20, 2020

In-app guidance is a fancy way of describing the onboarding that happens within your product. Either it’ll be a product tour, or it’ll be an interactive walkthrough. I’ll explain where product tours fall short, and why interactive walkthroughs produce better results. Why product tours don’t offer in-app guidance.

Social Media 85

Social Media Onboarding Engagement SaaS 85

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job.

SaaS Payments 80

SaaS Payments Strategy Payment Solutions SaaS 80

Sales Hacker

MARCH 1, 2024

A chance to tour (and maybe even race on?) Owned media refers to content distributed through a brand’s channels , including self-hosted video, company blogs, and email campaigns. Through these channels, you gain more valuable first-party data about customers and prospects to inform content and product decisions.

VP of Engineering 71

VP of Engineering Scale SaaS AI Search 71

User Pilot

OCTOBER 31, 2022

Looking for the right product engagement metrics to track and see how well users are interacting with your product? As a product manager, you need to track product engagement metrics as it allows you to measure user engagement and find ways to deliver more value to your daily active users. Ready to get started?

Engagement 94

Engagement Metrics Strategy Churn 94

User Pilot

JANUARY 23, 2023

Everyone has their own goals and challenges, and they want their product experience to be tailored to what they need. Real-time personalization helps you meet customer expectations while increasing product growth across the entire user journey. Celebrate product milestones with celebration modals.

Software Review 94

Software Review Onboarding Social Media Engagement 94

User Pilot

MARCH 9, 2023

After all, you’re getting access to a user onboarding tool with a reputation for quality analytics without having to spend a cent. We also have a look at a couple of alternative tools that might give product managers more bang for their buck. The plan gives users access to product analytics. What is Pendo Free?

Software Review 91

Software Review Technical Review Systems Review Scale 91

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job.

SaaS Payments 66

SaaS Payments Strategy Payment Solutions SaaS 66

User Pilot

OCTOBER 26, 2021

It's in the interest of every SaaS team to ensure that any customer using their product experiences as much value as possible. Whether good, bad, or something in between, the sum total of the interactions a customer has with a product can be described as their "product experience." What is product experience?

Social Media 91

Social Media User Experience Onboarding Customer Lifetime Value 91

User Pilot

JUNE 22, 2022

Userpilot is a code-free tool that allows you to create in-app help centers and provide self-service support with an easy and quick setup. There is no need to switch between tools. SaaS products are increasingly adopting self-service support, as users don't want to wait for support. What is in-app help?

Onboarding 52

Onboarding Engagement Communication AI 52

User Pilot

APRIL 10, 2021

There’s a high chance that not all of your customers have the same type of business, come from the same part of the world, or even use your product in the same way. If we assume that not all customers are the same, it would be futile to give all of them the same generic product tour (oh hey Intercom!). Source: me.me.

Social Media 97

Social Media Onboarding compliance Enterprise 97

User Pilot

JUNE 28, 2023

Kommunicate drives sales-less product adoption through product experiments and tracking adoption rates with Userpilot. Platformly uses a progress bar and empty state CTAs to simplify the onboarding process for their complex product. Create a multimedia onboarding flow with product screenshots and videos.

Onboarding 77

Onboarding SaaS Payments Payment Services Payment Solutions 77

User Pilot

JULY 27, 2023

In this article, we’ve outlined the major roles that move the needle in terms of product growth alongside their KPIs and current salary ranges. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. Average salary: $151,254/yr.

Sales Hiring 94

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 94

User Pilot

APRIL 11, 2023

Using checklists and interactive walkthroughs to drive product adoption. Userpilot provides features and tools that help companies focus on creating the right environment for customer success. Customers who successfully address their pain points with your product will stick with you. User segmentation by JTBD in Userpilot.

Retention 95

Retention Automotive SaaS Customer Lifetime Value 95

User Pilot

OCTOBER 8, 2021

We previously discussed them in our blog post about Pendo here. We had a play with some of their tools to save you the trouble of testing them out yourself. Retention shows you the percentage of customers who stick around relative to the first time they used your product. Pendo Analytics Feature #1: Paths.

Software Review 95

Software Review Systems Review Onboarding Retention 95

User Pilot

JUNE 4, 2021

Important Note: WalkMe, Userlane, and Whatfix are suitable for the employee onboarding use case when you’re onboarding with a third-party tool like Salesforce and Workday. Because we have several years of expertise in user onboarding, product adoption, and UI/UX design, we’ve used all the tools from this list.

Software Review 59

Software Review Technical Review Onboarding Pricing 59

User Pilot

APRIL 23, 2021

It stands to reason when you think about how much time and money you spent building your product. Use an interactive product walkthrough 2. To address churn pre-emptively, creating helpful blog content and a knowledge base are essential activities. Use an interactive product walkthrough. How to calculate churn rate 1.

Churn 52

Churn SaaS Payments Payment Solutions Social Media 52

User Pilot

JANUARY 18, 2023

With so many product marketing strategies floating around the SaaS world, it can be hard to identify the right one. TL;DR Product-led growth brings lower acquisition costs, shorter sales cycles, higher retention rates, and more satisfied customers. Utilize viral marketing and product experiments to generate more word-of-mouth traffic.

Strategy 91

Strategy Marketing Scale Software Review 91

User Pilot

MAY 31, 2023

Not sure how to measure product adoption or what metrics to track? Product adoption is key to creating loyal users for your SaaS and it’s important to track it regularly. In this article, we’ll explore how to measure product adoption and twelve key metrics that can provide valuable insights into product adoption.

Metrics 86

Metrics Customer Lifetime Value Churn Retention 86

Chart Mogul

JULY 8, 2020

By allowing customers (or users, if you prefer) to interact directly with the Betty Crocker brand voice, General Mills fostered strong brand loyalty and a rich, active community around its products. Because the power of consistency extends to what users experience when they open up a new piece of software or app for the first time.

Branding 133

Branding Churn Underperforming Technical Team Retention 133

User Pilot

JANUARY 30, 2023

Product adoption is crucial for the success of SaaS companies because it secures users to be long-term customers. But what are some product adoption examples you can learn from? That's why we've compiled multiple examples of successful companies nailing product adoption across the entire user journey. Evaluation.

Technical Review 87

Technical Review Software Review Underperforming Technical Team Education 87

User Pilot

FEBRUARY 10, 2022

Wondering how you can improve the product adoption rate of your SaaS business? Without product adoption, your new users will remain stuck in the activation stage, and there will be no growth. So let’s look at how you can boost product adoption and drive growth. What is product adoption in SaaS?

Customer Lifetime Value 95

Customer Lifetime Value SaaS Underperforming Technical Team Software Review 95

Sales Hacker

JUNE 29, 2020

Software as a service (SaaS) has become extremely popular due to its scalability and ability to address almost any individual or business need. There are generally three SaaS sales models you could use for your organization, depending on the nature of your product and your target audience.

Scale 78

Scale Sales Hiring Strategy SaaS 78