User Pilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? Faster adoption also improves the onboarding experience and reduces customer churn. Use onboarding checklists to prompt users to discover and try relevant features for their specific use case and stage in the user journey.

Strategy 89

Strategy Software Review Business SaaS 89

User Pilot

JUNE 30, 2023

Customer engagement lies at the heart of every thriving SaaS product. In this article, we will delve into the top 12 strategic customer engagement tactics and then look at some of the leading customer engagement examples in the SaaS industry. Use interactive walkthroughs to guide users and boost onboarding engagement.

Engagement 81

Engagement Entertainment AI Customer Lifetime Value 81

User Pilot

JUNE 12, 2023

Any savvy product manager should have a rock-solid understanding of goal-oriented user onboarding. If you want to brush up on your knowledge of the onboarding process – and how you can keep users engaged and achieving their goals throughout – you’ve come to the right place! What is goal-oriented user onboarding?

Onboarding 82

Onboarding SaaS Education Engagement 82

User Pilot

APRIL 26, 2022

Want to accelerate your SaaS product but don’t know how to drive adoption? In the SaaS industry, the median activation rate is 17%, while the median user growth rate is 4%. Welcome screens allow you to segment customers to provide personalized onboarding experiences to each of them. What is product adoption in SaaS?

Strategy 97

Strategy SaaS Onboarding Scale 97

User Pilot

MARCH 23, 2023

Contextual onboarding is the best way to keep users engaged with your product. But what are some contextual onboarding examples that could inspire you to implement it? So if you want to learn how to apply contextual onboarding tactics to grow your business, keep reading.

Onboarding 78

Onboarding Engagement Retention Software 78

User Pilot

FEBRUARY 15, 2023

Are you in the process of implementing in-app onboarding and looking for successful product tour examples for inspiration? We’ll cover what a product tour is, and how they fit into the onboarding process, then get straight into some examples, and finally explore the best product tour software tool for the job.

Onboarding 92

Onboarding Education Engagement Social Media 92

User Pilot

JUNE 15, 2021

UX or CS teams who are trying to improve their SaaS user onboarding experience often ask us: Which software companies have the best user onboarding experiences? When it comes to onboarding a new user, the experience must be obsessively aligned with providing that first moment of value. . Productboard. StoryChief.

Onboarding 145

Onboarding SaaS User Experience Software 145

User Pilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? It’s a no-brainer that a solid onboarding workflow is crucial to the success of any product-led company. During onboarding, you have the opportunity to make a lasting impression on your customers.

Onboarding 97

Onboarding SaaS Customer Support Engagement 97

User Pilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result. Engage users right from the start of their journey with onboarding checklists.

Engagement 84

Engagement Strategy SaaS Customer Lifetime Value 84

User Pilot

DECEMBER 22, 2023

In Userpilot, you can use AI to create microcopy for in-app messages and onboarding flows. Enhances user understanding and engagement Microcopy is essential for onboarding users and helping them discover the relevant features. Its use cases include user onboarding and training at all stages of the user journey.

AI 100

AI Scale User Experience Onboarding 100

User Pilot

DECEMBER 19, 2023

SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth.

SaaS Payments 86

SaaS Payments Management Customer Lifetime Value SaaS 86

User Pilot

JULY 5, 2023

Wondering how to improve customer satisfaction scores and foster long-term success for your SaaS business? Customer satisfaction has become critical for any SaaS business as customers have increasingly competitive options. Trigger tooltips to provide contextual guidance at relevant moments and prompt customer interaction.

SaaS Payments 96

SaaS Payments Payment Solutions Payment Services Payment Methods 96

User Pilot

FEBRUARY 25, 2024

Personalized experiences are becoming standard in the SaaS world. More users are adopting micro-SaaS products for the specialized value and low cost that they offer. User behavior is primarily focused on SaaS platforms and how users leverage them. Add proactive support here in the form of tooltips, modals, and more.

SaaS Payments 99

SaaS Payments Trends Payment Solutions Payment Methods 99

User Pilot

AUGUST 30, 2023

You may resolve customer issues and reduce resolution time by: Offering onboarding guidance for new users to equip them early for smoother navigation. For example, urgent technical glitches in a financial SaaS product might require a faster turnaround. Onboarding checklist in Userpilot. Tooltips in Userpilot.

Customer Lifetime Value 90

Customer Lifetime Value Customer Support AI Onboarding 90

User Pilot

APRIL 28, 2022

Onboarding software is in high demand for SaaS product managers , and with good reason – the market is booming. Appcues and Pendo are both types of onboarding software, designed to help boost customer engagement. Appcues and Pendo are both types of onboarding software, designed to help boost customer engagement.

Onboarding 92

Onboarding Software Review SaaS Technical Review 92

User Pilot

JANUARY 9, 2023

Personalize the onboarding process according to users’ JTBD. Some helpful strategies include: Personalize the onboarding process for new customers. Nailing the onboarding process is a crucial customer retention strategy. To successfully personalize each user’s onboarding flow, you must first understand their needs.

Customer Lifetime Value 92

Customer Lifetime Value Retention Marketing Scale 92

User Pilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. To see how Userpilot can help you onboard and educate your customers, book the demo!

Systems Review 91

Systems Review Management SaaS Education 91

User Pilot

JUNE 9, 2023

Are you struggling with segmenting onboarding messages for your customers? So let’s check out some ways of segmenting onboarding messages to tailor product communication to individual needs. So let’s check out some ways of segmenting onboarding messages to tailor product communication to individual needs.

Onboarding 75

Onboarding SaaS User Experience Engagement 75

User Pilot

MARCH 14, 2023

In SaaS, user segmentation is more granular than customer segmentation : customers are accounts and users are individuals within an account. By segmenting users, product managers can deliver tailored onboarding experiences via personalized in-app content and relevant feature highlights. In SaaS, there are free, trial, and paid users.

Management 94

Management Software Review Social Media Onboarding 94

User Pilot

OCTOBER 31, 2023

Onboarding is vitally important for any SaaS owner or product manager. Taking users through your product or service using an onboarding call is a pretty standard part of the customer onboarding process. In this blog, we’ll explore the differences between the two methods – and when it makes sense to use both.

Onboarding 92

Onboarding Scale Customer Success Scaling 92

User Pilot

MAY 17, 2023

Personalized onboarding improves PX because it allows users to discover the relevant features in less time without being overloaded with unnecessary information. Rocketbots delivers an outstanding PX by onboarding users with interactive walkthroughs. Onboarding tooltip in Userpilot. This increases product engagement.

Customer Lifetime Value 90

Customer Lifetime Value User Experience Onboarding Scale 90

User Pilot

MARCH 16, 2023

If you’re a product manager who doesn’t have a firm grasp over your customer onboarding cost, stop right there – you’re putting your business in danger. In this article, we’re going to explore the ‘build vs buy’ argument, and break down what that means for creating a powerful onboarding experience.

Onboarding 92

Onboarding SaaS Engineering Pricing 92

User Pilot

JUNE 8, 2023

As a result, you get the key that opens the door to a treasure of product growth insights for your SaaS business. After setting onboarding goals, tracking user interaction with in-app guidance elements will optimize the onboarding process to increase activation rates. Why should you collect event data?

SaaS Payments 88

SaaS Payments Data Payment Solutions Payments 88

User Pilot

MAY 3, 2023

Is Pendo onboarding functionality any good? We look at the onboarding features Pendo offers, how to use them, and their pros and cons. TL;DR Pendo onboarding is a set of features you can use to help your users experience product value and become competent users. What is Pendo Onboarding? What is it? Read on to find out!

Software Review 96

Software Review Onboarding Pricing Engagement 96

User Pilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. Point users to key actions with onboarding checklists.

Education 97

Education Onboarding Customer Success Engagement 97

User Pilot

JANUARY 12, 2023

You’ll also learn how to calculate user engagement for your SaaS. How to improve user engagement in SaaS: Use live demos to showcase your product. Use an onboarding checklist to engage new customers. Drive feature discovery with contextual tooltips. What is an engaged user in SaaS? Offer self-service options.

Engagement 97

Engagement Social Media Onboarding Retention 97

User Pilot

FEBRUARY 4, 2023

Need an example of strategic initiatives so you can implement them in your SaaS business? In this article, we dive deep into strategic initiatives, their purposes and types, and how you can use them to improve your SaaS business. Using tooltips and running webinars to guide customers can help you drive feature discovery.

Development 94

Development Scale Retention Onboarding 94

User Pilot

MARCH 16, 2023

TL;DR UserGuiding is a cloud-based digital platform that provides onboarding solutions. With UserGuiding, you can integrate with multiple applications, build easy onboarding flows, create user segments and microsurveys , and analyze feedback. UserGuiding is a cloud-based digital platform that provides onboarding solutions for teams.

Pricing 94

Pricing Software Review Technical Review Onboarding 94

User Pilot

JULY 30, 2023

You can segment customers by: Segmenting trial customers to improve onboarding , user experience , and conversion rates. For example, if you know that a user segment has used a certain feature for the last few days, you can trigger tooltips to deliver further guidance that’s relevant to their product use case. Tooltips with Userpilot.

Scale 92

Scale Marketing Onboarding User Experience 92

User Pilot

JANUARY 30, 2023

Product adoption is crucial for the success of SaaS companies because it secures users to be long-term customers. Using onboarding checklists to help users reach activation as soon as possible, like Userpilot. Adding interactive walkthroughs to make the onboarding process more engaging, like Kommunicate.

Technical Review 91

Technical Review Software Review Underperforming Technical Team Education 91

User Pilot

JULY 14, 2021

There are plenty of all these blogs “15 alternatives to {Brand Name} that are equally good” that are…plain wrong. Because we’re just a different kind of onboarding tool! ?????. It’s also more difficult to use for user onboarding, doesn't offer checklists or resource center. Same with SaaS user onboarding tools.

Underperforming Technical Team 105

Underperforming Technical Team Software Review Onboarding Enterprise 105

User Pilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. Reducing churn is critical for SaaS because it cuts back customer acquisition costs and increases customer retention. Why is preventing churn critical for SaaS?

SaaS Payments 95

SaaS Payments Churn Underperforming Technical Team Payment Methods 95

User Pilot

JANUARY 31, 2023

Winning new business is critical for any savvy product manager: a new client onboarding checklist template can help you systemize your path to a successful customer onboarding process. Used correctly, this sort of customer onboarding checklist can become an invaluable tool for any product manager.

Onboarding 96

Onboarding Underperforming Technical Team Software Review Technical Review 96

User Pilot

FEBRUARY 25, 2024

From marketing funnel analysis to review funnel analysis, this article shows you the most important funnels for SaaS. TL;DR Funnel analysis helps map out all the steps website visitors and in-app users take to achieve conversion goals , like signing up for your tool or completing the onboarding process. Onboarding process funnel.

SaaS Payments 97

SaaS Payments Payment Services Payment Methods Payment Solutions 97

User Pilot

DECEMBER 1, 2021

When working with SaaS products, a constant task you’ll find yourself obsessed with is how to increase user adoption. In this blog post, we’re going to learn 7 tested user adoption strategies for SaaS companies including real-life examples. Churn is the enemy of SaaS businesses. Let’s get started!

SaaS Payments 97

SaaS Payments Payment Solutions Payment Services Payment Features 97

User Pilot

MAY 2, 2024

You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. It’s crucial for SaaS businesses because it drives revenue growth, increases customer lifetime value , reduces customer acquisition costs , and fosters positive word-of-mouth marketing.

Retention 88

Retention Metrics Strategy Scale 88

User Pilot

FEBRUARY 7, 2023

Helping your users to experience value should be your primary objective as a SaaS owner or a product manager: creating an onboarding tutorial can be one of the most effective tools to help you get the job done. Get it right, and you’ll transform the user onboarding experience for your customers. What is user onboarding?

Onboarding 92

Onboarding SaaS Mobile Education 92