User Pilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. TL;DR Customer retention is the ability to keep your customers actively using their products. To prevent it.

Retention 74

Retention Metrics Strategy Scale 74

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. This article is a roundup of the not-so-obvious phrases you should avoid saying to a customer no matter how well-intentioned or deserved. While people might not remember exactly what you said, they’ll always remember how you made them feel. Some of us sped up. Roll the tape back.

Sales Hiring 98

Sales Hiring Scale Technical Review Software Review 98

Subscription Flow

NOVEMBER 22, 2023

In today’s world, creating a product that people adore requires ongoing optimization and enhancement. Sustainable growth can be achieved by fine-tuning your product to meet the demands and expectations of your customers. The best ways to find those opportunities are through data, behavior, and product analytics.

Metrics 59

Metrics Customer Lifetime Value Acquisition Retention 59

Blulogix

MARCH 7, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Conquering Metering Challenges As the subscription economy grows, B2B businesses are increasingly adopting usage-based, consumption, and SaaS metering models. This model is common in cloud services, where businesses pay for the computing resources they use.

B2B 52

B2B Subscription Payment Features Systems Review 52

User Pilot

JUNE 2, 2023

Product adoption metrics tell you how well your platform is performing. By regularly tracking them, you can improve your in-app experience and drive higher feature adoption —which translates to more retention and customer loyalty. In this article, we dived into 13 important adoption metrics to measure.

Metrics 79

Metrics Customer Lifetime Value Churn Onboarding 79

User Pilot

FEBRUARY 25, 2024

Funnel analysis examples can help product managers find the missing puzzle pieces to improve user journeys. Funnel analysis allows you to: Measure company performance. Create data-driven product roadmaps. Here’s how to perform conversion funnel analysis for a specific user journey: Create your user personas.

SaaS Payments 92

SaaS Payments Payment Services Payment Methods Payment Solutions 92

User Pilot

APRIL 26, 2023

Track custom events to measure the completion of important milestones in the customer journey. Use data analytics to track and improve product adoption , analyze customer behavior to make product improvements, and predict and prevent churn. Why is it important to analyze customer data?

Data 95

Data Data Analysis Software Review SaaS 95

User Pilot

AUGUST 16, 2023

A user retention playbook will keep your customers happy and continue using your product for longer. You can use user retention metrics to identify if there’s a product-market fit problem rather than a retention problem. When developing your product , address app performance issues to improve user retention.

Retention 96

Retention Social Media Customer Lifetime Value Churn 96

User Pilot

APRIL 21, 2024

Wondering how to build a conversion path for your SaaS product or e-commerce site? Our guide explains how to create effective conversion paths. From the moment they learn about the product until they complete a desired action, like a demo booking, and beyond. Userpilot is a product growth platform.

SaaS Payments 83

SaaS Payments Payment Services Payment Methods Payment Solutions 83

User Pilot

JULY 27, 2023

In this article, we’ve outlined the major roles that move the needle in terms of product growth alongside their KPIs and current salary ranges. Product Manager : In charge of creating product strategy and overseeing the design process, among other things. Confused about trying to understand SaaS roles?

Sales Hiring 93

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 93

User Pilot

JANUARY 19, 2023

Do you want to measure your product’s success using quantitative metrics? You need to have a solid understanding of key quantitative metrics if you want to focus on and improve essential aspects of SaaS businesses like success measurement and customer retention. How do they differ? What are quantitative metrics?

Metrics 93

Metrics Customer Lifetime Value Retention Onboarding 93

Buffer Resources

FEBRUARY 5, 2024

Madrigal in a 2012 article for The Atlantic , refers to the social sharing of content that occurs outside of what can be measured by web analytics.  And since 2012, the skew of traffic that isn’t accurately measured has only increased as Internet users have become more privacy-conscious and moved to closed apps.

Social Media 95

Social Media Branding Engagement Strategy 95

User Pilot

APRIL 16, 2024

Understanding how end-users interact with your product is crucial to identifying user experience bottlenecks. When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates. It can even help maximize feature adoption. Book a demo now to get started.

User Experience 98

User Experience Engagement Trends Churn 98

User Pilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. TL;DR User adoption happens when users learn how to use a product and discover its value.

Strategy 84

Strategy Software Review Business SaaS 84

User Pilot

APRIL 28, 2023

Any product manager should understand the power of a product adoption framework as it can transform their ability to help users get value from their product and achieve their goals. A user has reached ‘adoption’ when they start paying for your services. Ready to get started? Ready to get started?

Customer Lifetime Value 81

Customer Lifetime Value SaaS Innovation Underperforming Technical Team 81

User Pilot

MARCH 25, 2024

TL;DR User sentiment is the feeling a person has about your brand, product, or service quality. Tracking customer sentiments provides insights that help you make product improvements, enhance the customer experience , and boost customer satisfaction. That you can analyze these texts to identify the emotion behind them?

Social Media 89

Social Media Software Review Technical Review Machine Learning 89

User Pilot

APRIL 23, 2023

Do you know which product health metrics to track to achieve long-term success for your SaaS business? The right metrics and data will offer valuable product growth insights to help you make data-driven decisions about optimizing your products’ performance. What are product health metrics? Let’s start!

Metrics 77

Metrics Customer Lifetime Value SaaS Scale 77

User Pilot

JULY 13, 2023

Are you trying to find out how to measure growth of a company? Measuring a company’s growth helps you understand how much you progressed and where you stand. It informs you whether your product growth is fine or if you should make tweaks to improve results. What is the company’s growth rate?

Metrics 87

Metrics Customer Lifetime Value Benchmarks Churn 87

User Pilot

OCTOBER 31, 2022

Looking for the right product engagement metrics to track and see how well users are interacting with your product? As a product manager, you need to track product engagement metrics as it allows you to measure user engagement and find ways to deliver more value to your daily active users. Let’s go!

Engagement 93

Engagement Metrics Strategy Churn 93

Subscription Flow

FEBRUARY 20, 2024

If you are on the lookout for automated billing software for small businesses, this is the blog for you to read. Before we jump to the meat of the blog, let us quickly go over the bare-bones definition of what exactly is automated billing software and why most small businesses require it.

Payment Solutions 92

Payment Solutions Payment Features Payment Services SaaS Payments 92

User Pilot

OCTOBER 25, 2021

Confused about which product adoption metrics you need to measure? Improving product adoption in SaaS is all about being at the right place at the right time. And measuring the right product adoption metrics will help you optimize your product adoption strategy.

Metrics 100

Metrics SaaS Onboarding Engagement 100

User Pilot

JUNE 5, 2023

It helps companies identify areas of strength/weakness in their marketing approach and accelerate product growth. This article digs into the SaaS conversion funnel and explores how it differs from traditional funnels. This article digs into the SaaS conversion funnel and explores how it differs from traditional funnels.

SaaS 71

SaaS Sales Funnel Customer Lifetime Value Acquisition 71

Totango

AUGUST 25, 2022

First, we’ll examine what SaaS customer engagement is and how it incorporates the strategy of “land and expand.” SaaS customer engagement is the strategic management of interactions with software users to help them see the value of the product. Send email tips on advanced features to customers in the adoption phase.

Engagement 96

Engagement Strategy SaaS Scale 96

User Pilot

MAY 21, 2023

In our guide, we discuss; The importance of features releases The stages of a successful release Best practices for each of these stages We also mention how Userpilot can help your product team orchestrate your feature releases. Feature releases make products more useful and valuable for users. Book the demo to see how!

Underperforming Technical Team 76

Underperforming Technical Team Sales Recruiting Social Media Onboarding 76

User Pilot

AUGUST 5, 2023

How can you leverage data tracking to get product growth insights ? Analyzing data is the key to achieving customer success and product growth. So let’s find out how to create a data tracking plan to collect and analyze all data relevant to your SaaS business. How to create a data tracking plan?

Data 87

Data Customer Lifetime Value Underperforming Technical Team Data Analysis 87

User Pilot

APRIL 20, 2023

Improving product adoption is a pivotal part of any product manager’s job. To help with this, we’re going to unpack exactly what adoption is, break down the product adoption process, and show you techniques for boosting the adoption rate. What is product adoption?

Customer Lifetime Value 71

Customer Lifetime Value Onboarding Retention Innovation 71

Totango

AUGUST 23, 2022

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. Let’s break down how customer journey touchpoints fall into each category. Others may apply for specific markets and products.

B2B 115

B2B Payment Methods Payments SaaS Payments 115

Totango

JANUARY 22, 2024

At the intersection of product, customer, and business insights, CS is uniquely positioned to steer businesses through these changing environments. At the intersection of product, customer, and business insights, CS is uniquely positioned to steer businesses through these changing environments. Retention is the new acquisition.

Customer Success 94

Customer Success Generative AI AI Scale 94

Totango

DECEMBER 29, 2021

Knowing how to build a customer-centric roadmap helps you align your product development with what your clients truly want. In this blog, we’ll look at the keys to building a customer-centric roadmap. First, we’ll consider why being customer-centric with your product development is so important in today’s digitized economy.

SaaS 97

SaaS Technical Review Retention Benchmarks 97

User Pilot

SEPTEMBER 11, 2023

What do you need to successfully navigate the different product launch phases? What will it take to turn your product into a bonafide growth engine ? TL;DR A product launch is a three-step plan (pre-launch, launch, and post-launch) to successfully bring a new product to market. What is a product launch?

Scale 98

Scale Social Media Market Research Onboarding 98

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? Measure your results with product analytics and keep improving.

SaaS Payments 78

SaaS Payments Strategy Payment Solutions SaaS 78

User Pilot

JUNE 26, 2023

Want to track the different types of product metrics to get product growth insights ? Product metrics are critical for product growth managers to develop the right product strategies and drive continuous value for customers. You can also use a product metrics framework, ie. What are product metrics?

Metrics 73

Metrics Customer Lifetime Value SaaS Acquisition 73

User Pilot

MARCH 31, 2023

Analytics vs metrics – how do they differ from each other? Understanding the nuances between them is critical to utilize them to improve your feature adoption , customer behavior, etc. In this article, we will go through analytics and metrics, their examples, and how you can analyze metrics to drive growth for your SaaS business.

Metrics 88

Metrics Customer Lifetime Value Data Analysis Engagement 88

User Pilot

OCTOBER 10, 2022

Are you having trouble deciding on what feature adoption metrics you should choose to measure the success of the new feature? In this article, we’ll cover the key metrics you need to develop an informed feature adoption strategy and discuss how you can improve them. What is feature adoption in SaaS?

Metrics 77

Metrics Strategy Underperforming Technical Team Onboarding 77

User Pilot

MAY 29, 2023

So, if you want to boost your customer retention , you should know how to interpret and analyze the retention table. In this article, we’ll go through how to read a retention table and explore different retention analysis alternatives. Each data point in a retention table represents a specific measurement of user retention.

Retention 78

Retention Trends Engagement Churn 78

User Pilot

JANUARY 8, 2024

This article shows you how. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users. Best practices for effective customer acquisition and product-led growth. In-app strategies for converting free or trial users to paying customers.

Acquisition 99

Acquisition Strategy Social Media Underperforming Technical Team 99

User Pilot

MARCH 31, 2023

It should be able to make users understand your product’s value so that they continue using it by investing their money. So let’s see what these metrics are and how you can leverage user onboarding analytics to optimize them. TL;DR User onboarding is the process that users undergo to adopt your product or service.

Onboarding 77

Onboarding Metrics Retention Scale 77