User Pilot

FEBRUARY 28, 2023

In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. TL;DR User adoption happens when users learn how to use a product and discover its value. An effective adoption strategy involves setting goals, implementing product education , and measuring success.

Strategy 84

Strategy Software Review Business SaaS 84

User Pilot

DECEMBER 19, 2023

In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth. Introduce interactive walkthroughs and adoption tooltips to increase engagement. Introduce interactive walkthroughs and adoption tooltips to increase engagement.

SaaS Payments 80

SaaS Payments Management Customer Lifetime Value SaaS 80

User Pilot

FEBRUARY 24, 2023

If you’re wondering how to create a feedback loop in your product, you’re in the right place! Qualitative feedback analysis is essential to understand why users behave in certain ways or how to enhance their experience. Let’s get right to it! Next, use a framework like Cost of Delay to prioritize the features.

Interviewing 94

Interviewing Scale Social Media Communication 94

User Pilot

JANUARY 17, 2023

Which involves the implementation of your product through in-app onboarding and self-service support. Value realization can make the difference between a customer who unsubscribes and a customer who becomes a brand advocate. So, let’s talk about value realization and what you can do to improve it. Time to live. Net promoter score (NPS).

Software Review 90

Software Review Technical Review Technical Advisors SaaS 90

User Pilot

MAY 17, 2023

And most importantly, how do you create product experiences that delight your users? User experience (UX) refers to how easy it is for users to accomplish their goals inside the product. To see how you can enhance your product experience with these features, book the demo! Let’s dive in! What is product experience (PX)?

Customer Lifetime Value 84

Customer Lifetime Value User Experience Onboarding Scale 84

User Pilot

JANUARY 12, 2023

You’ll also learn how to calculate user engagement for your SaaS. You’ll also learn how to calculate user engagement for your SaaS. How to measure user engagement? How to improve user engagement in SaaS: Use live demos to showcase your product. Drive feature discovery with contextual tooltips.

Engagement 94

Engagement Social Media Onboarding Retention 94

User Pilot

MARCH 14, 2023

How to use segmentation to improve customer experience. Segment users based on product usage to see how users engage with the product and provide extra support to retain users. Then use a tooltip to drive relevant feature discovery. Then use a tooltip to drive relevant feature discovery. JBTDs, user roles, etc.).

Management 89

Management Software Review Social Media Onboarding 89

User Pilot

MAY 30, 2022

And you can do that using feedback that engages and explains how your product works. This article will show you how you can offer valuable feedback and improve usability using visual feedback. This article will show you how you can offer valuable feedback and improve usability using visual feedback. Short answer, yes.

Software Review 71

Software Review SaaS Systems Review Onboarding 71

User Pilot

AUGUST 10, 2023

What’s user onboarding in the first place? And, how to optimize it to provide an excellent user experience and reduce the time to value? Its goal is to show them how to use the product effectively to solve their problems. Yaakov’s 8 user onboarding best practices for SaaS So, how do you help your users experience product value?

Onboarding 74

Onboarding SaaS User Experience Scale 74

Intercom, Inc.

DECEMBER 10, 2018

This can be anything from in-app notifications and messages , to tooltips, splash pages, hard-coded user interface (UI) copy, banners or modals. Activating new users is far more than showing them how to use an app. An app is valuable only if people know how to use it. showing users how to get even more value).

Marketing 137

Marketing Software Review Systems Review Onboarding 137

User Pilot

MARCH 23, 2023

And how can customer success teams address them to ensure product growth? By the end of this article, you’ll have a better understanding of the common pitfalls that lead to customer churn and how to avoid them. Use in-app prompts , like tooltips and modals, to highlight those features. #5: moment faster. #3:

SaaS Payments 91

SaaS Payments Churn Underperforming Technical Team Payment Methods 91

User Pilot

JUNE 8, 2023

You can book a Userpilot demo to check firsthand how much improvement it brings to your event data collection and analysis. Event data collection helps you: Clearly understand how a customer engages with your SaaS product by letting you track and analyze customer behavior. What is event data? Why should you collect event data?

SaaS Payments 82

SaaS Payments Data Payment Solutions Payments 82

User Pilot

AUGUST 6, 2023

How do you calculate marketing automation ROI? More importantly, how can marketing teams maximize it? If you’re after the answers to these questions, you’re in the right place! 87% of companies either use or are planning to implement marketing automation solutions. Book the demo to see how!

Marketing 85

Marketing SaaS Social Media Onboarding 85

User Pilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? Here’s your best chance to explain how your product meets your customers’ needs and solves their problems. Use various UX patterns to guide users, like modals , tooltips , hotspots, and checklists.

Onboarding 94

Onboarding SaaS Customer Support Engagement 94

User Pilot

MARCH 29, 2023

How can you use NPS eCommerce to gain qualitative feedback as part of your online store strategy? If you’re looking for answers, you’re in the right place. How to use NPS to boost sales Send customers who answered the NPS survey a follow-up question so you can make sense of the score they provided.

Payment Methods 68

Payment Methods Scale Payment Services Sales 68

User Pilot

JANUARY 31, 2023

In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job. So, how do you build an activation funnel in your own SaaS business? Let’s dive straight into it! Map out their journey and identify activation points.

Customer Lifetime Value 85

Customer Lifetime Value Sales Funnel Onboarding Acquisition 85

User Pilot

MAY 11, 2022

This article will walk you through each essential step of implementing user segmentation in SaaS products. This article will walk you through each essential step of implementing user segmentation in SaaS products. Want to implement user segmentation to your SaaS? Curious to get more details? Let’s roll!

SaaS 92

SaaS Underperforming Technical Team Onboarding Churn 92

User Pilot

FEBRUARY 25, 2024

Here’s how to perform conversion funnel analysis for a specific user journey: Create your user personas. Funnel analysis is a method for tracking how users progress through each user journey. Funnel analysis is a method for tracking how users progress through each user journey. Create data-driven product roadmaps. Review funnel.

SaaS Payments 92

SaaS Payments Payment Services Payment Methods Payment Solutions 92

User Pilot

FEBRUARY 15, 2023

As an experienced product manager, you might be questioning whether there’s any such thing – usually, you want to run away from friction as fast as you can! Let’s dive in! TL;DR User friction is anything that impedes your users from completing their objectives within your product. Monday.com does the same with a banner.

SaaS Payments 94

SaaS Payments Payment Methods Payment Services Payments 94

User Pilot

MAY 16, 2022

It’s not a ‘hack’ or a quick fix: it’s a mindset shift in how you approach your user onboarding process. In this article, we’re going to break down what product-led onboarding is and how product teams can implement it effectively to drive customer success. See how Userpilot can help.

Onboarding 92

Onboarding Customer Success Scale Strategy 92

User Pilot

JULY 31, 2023

If so, you’re in the right place, as this article discusses 15 tools that are excellent alternatives to Intercom and will help you optimize customer service processes and deliver outstanding self-service support. To see how Userpilot could replace Intercom, book the demo! Let’s get right into them, one by one!

Social Media 81

Social Media SaaS Marketplace as a Service Communication 81

User Pilot

JULY 29, 2021

You can implement contextual communication using modals , checklists , tooltips , and micro surveys. You can implement contextual communication using modals , checklists , tooltips , and micro surveys. It can be quite confusing if you don’t know what tactics will improve customer engagement in your product.

Engagement 98

Engagement Software Review SaaS Onboarding 98

User Pilot

APRIL 29, 2022

Set the following key responsibilities for the customer onboarding team: help customers complete a successful implementation of your product and. Watch how they handle these situations. Get your customer onboarding specialists to figure out how to work with different tools , such as Userpilot, Mixpanel, Zendesk, Synthesia.

Onboarding 85

Onboarding Underperforming Technical Team Interviewing Benchmarks 85

User Pilot

JANUARY 23, 2023

The seven-step process to implement real-time personalization. To implement real-time personalization in your SaaS, start by collecting customer data from multiple sources using surveys and customer analytics tools. Real-time personalization is what your users have come to expect from their customer experience. Let’s get started.

Software Review 92

Software Review Onboarding Social Media Engagement 92

User Pilot

JANUARY 31, 2023

How to prevent churn by identifying at-risk customers? In this article, we will discuss the ins and outs of at-risk customers, how to detect them, and five actionable strategies to help you prevent churn. Let’s see why you should identify at-risk customers and how you will get the upper hand in retaining more customers.

Churn 95

Churn Underperforming Technical Team SaaS Payments Payment Solutions 95

User Pilot

JANUARY 29, 2023

How can you build one? Why do product managers need a new feature validation framework? What techniques and methods can you use to validate feature ideas effectively? These are the main questions we cover in this article. If you want to find out the details, read on. Product teams should invest in validation when developing the MVP.

Management 91

Management Underperforming Technical Team Interviewing Scale 91

User Pilot

MAY 3, 2023

Any savvy product manager should be looking at how they can leverage software usage analytics to make more informed decisions and boost product growth. In this article, we’re going to unpack exactly what usage analytics is, why you should care about it, how to use it in your product, and the best tools for the job. Data is power.

Software 67

Software Management User Experience Metrics 67

User Pilot

FEBRUARY 10, 2022

Wondering how you can improve the product adoption rate of your SaaS business? So let’s look at how you can boost product adoption and drive growth. So let’s look at how you can boost product adoption and drive growth. How to measure product adoption rate? What is product adoption in SaaS?

Customer Lifetime Value 94

Customer Lifetime Value SaaS Underperforming Technical Team Software Review 94

User Pilot

MAY 17, 2023

There’s no use doing surveys if you don’t get responses, so how can you write a survey introduction that motivates people to answer? TL;DR A survey introduction is a concise description that’s often placed prior to the questions of a survey (e.g. Clear instructions on how to complete the survey effectively.

Software Review 80

Software Review SaaS Scale AI 80

User Pilot

JULY 18, 2023

Let’s go over the most common types of churn: Customer churn rate : this metric shows how many customers stopped using your products or services during a certain period. You will have data sets for analyzing your churn/retention history, which will better position you to make intelligent business decisions. Multiply the result by 100.

Churn 83

Churn Payments SaaS Payments Payment Solutions 83

User Pilot

JUNE 14, 2021

You’re in the right place. In this article, I’ll cover what marketing automation is, how to set up an effective strategy for it, and go over some examples of how to use marketing automation at each stage of the user journey to drive product growth. What is marketing automation? But it’s not just that.

SaaS Payments 52

SaaS Payments Payment Solutions Strategy Payment Methods 52

User Pilot

JULY 31, 2023

If you’re looking for the answer to this question, you’re in the right place! In this article, we discuss Pendo’s use cases, main features, pricing, limitations, and how it can help your product grow. To see how it works, book the demo! We also have a quick look at Userpilot as a worthy Pendo alternative.

Underperforming Technical Team 79

Underperforming Technical Team AI Scale Onboarding 79

User Pilot

FEBRUARY 2, 2023

Content testing is how you ensure that your content is relatable and well-perceived by your audience. Task-based usability testing is when you set out a series of tasks for a user to complete and then watch how they complete those tasks. The digital world is full of content. From website copy to in-app messages.

Software Review 87

Software Review User Experience Churn Social Media 87

User Pilot

MAY 14, 2020

Once you have built an elaborate onboarding flow with several emails, experiences and tooltips, it’s virtually impossible to move it to another tool without all that blood, sweat and tears of building it from scratch. Aazar does a great job of describing these on his blog. Your customers won’t see any value from your product.

Onboarding 96

Onboarding Software Scale SaaS 96

User Pilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? This is the key question we discuss in the article, so if you’re after the answer, you’re in the right place! How you act on feedback will depend on the identified problems. Book a demo to see how it can improve your customer feedback systems.

Systems Review 82

Systems Review Social Media Technical Review Software Review 82

User Pilot

JANUARY 29, 2021

No matter how fast you run, you will never reach it. What if you could implement a simpler engagement strategy tied directly to your product’s core feature? We will show you how you can tie user engagement to your product’s core actions and get measurements to help improve your retention. Table of Contents.

Engagement 98

Engagement Strategy Onboarding Sales Hiring 98

User Pilot

APRIL 28, 2023

We’re going to unpack what adoption is, why it matters, how to measure it, the strategies you can use to improve it and share the right tool for the job. Any product manager should understand the power of a product adoption framework as it can transform their ability to help users get value from their product and achieve their goals.

Customer Lifetime Value 81

Customer Lifetime Value SaaS Innovation Underperforming Technical Team 81