User Pilot

MAY 2, 2024

You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. TL;DR Customer retention is the ability to keep your customers actively using their products. Secondary onboarding introducing advanced features unlocks additional customer value. To prevent it.

Retention 74

Retention Metrics Strategy Scale 74

User Pilot

AUGUST 10, 2023

What are some user onboarding best practices? What’s user onboarding in the first place? And, how to optimize it to provide an excellent user experience and reduce the time to value? User onboarding best practices for SaaS – Yaakov Carno. moments , helping users experience value quickly.

Onboarding 74

Onboarding SaaS User Experience Scale 74

User Pilot

JUNE 12, 2023

Any savvy product manager should have a rock-solid understanding of goal-oriented user onboarding. If you want to brush up on your knowledge of the onboarding process – and how you can keep users engaged and achieving their goals throughout – you’ve come to the right place!

Onboarding 76

Onboarding SaaS Education Engagement 76

User Pilot

JANUARY 31, 2023

Winning new business is critical for any savvy product manager: a new client onboarding checklist template can help you systemize your path to a successful customer onboarding process. Used correctly, this sort of customer onboarding checklist can become an invaluable tool for any product manager.

Onboarding 92

Onboarding Underperforming Technical Team Software Review Technical Review 92

User Pilot

JUNE 22, 2023

Wondering how to reduce churn rate and increase retention? While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. So, efforts to simultaneously reduce churn rate and increase retention are the formula to your product’s success.

Churn 83

Churn Retention Onboarding Engagement 83

User Pilot

JUNE 19, 2023

A better understanding of your users is never a bad thing and user flow analysis can be an extremely powerful tool to help you build it. TL;DR User flows are a detailed visualization of the specific steps in a path or process a user takes to finish a given task. What is a user flow?

Onboarding 84

Onboarding User Experience Churn Engagement 84

User Pilot

MARCH 16, 2023

If you’re a product manager who doesn’t have a firm grasp over your customer onboarding cost, stop right there – you’re putting your business in danger. TL;DR Customer onboarding describes the process of showing your users how to get value from your product or service.

Onboarding 88

Onboarding SaaS Engineering Pricing 88

User Pilot

JULY 20, 2023

Wondering how to reduce customer churn rate for your business? Poor onboarding. How to track and identify potential churn issues: Measure customer satisfaction across the user journey. Analyze customer behavior to spot sudden spikes in user activity. Leverage secondary onboarding to unlock extra value.

Churn 82

Churn SaaS Payments Payment Solutions Payments 82

User Pilot

APRIL 14, 2023

However, figuring out which of them satisfies your needs and offers the best value for money is no easy feat. TL;DR A digital adoption platform is a tool that helps organizations educate their users and employees to help them use the product more efficiently and effectively. Let’s get right into it. Book the demo!

SaaS 93

SaaS Onboarding Pricing Mobile 93

User Pilot

JULY 31, 2023

Looking to power up your retention marketing strategy? Everybody in SaaS knows it’s relatively easy to attract users. The right customer retention strategy will: encourage repeat purchases, create loyal customers, and improve your retention rate. Implement an onboarding checklist to drive activation.

Retention 90

Retention Strategy Marketing SaaS 90

User Pilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? We also explain: How product funnel differs from marketing and sales funnels. Why it is important for your product management efforts. This helps create user personas. Want to see how Userspilot can help you optimize your product funnel?

Social Media 83

Social Media Sales Funnel Acquisition Retention 83

User Pilot

AUGUST 30, 2023

Wondering how to improve satisfaction by reducing your time to resolution for customer issues? Time to resolution is a critical customer service metric that can make or break your customer support’s reputation. In this article, we’ll delve deep into the ins and outs of time to resolution and see how to reduce it.

Customer Lifetime Value 84

Customer Lifetime Value Customer Support AI Onboarding 84

User Pilot

MARCH 31, 2023

What user onboarding metrics should you track if you want to evaluate your onboarding processes? We all know that successful onboarding is especially important for SaaS companies since they depend on a subscription-based business model. Book a demo to learn how. What is the user onboarding process?

Onboarding 77

Onboarding Metrics Retention Scale 77

User Pilot

JULY 30, 2023

In this article, we’ll look into how to use marketing automation segmentation to drive growth and the best tools for it. Marketing automation software lets you segment based on shared characteristics and automates various in-app marketing flows. Different types of customer segmentation are: User attribute-based segmentation.

Scale 87

Scale Marketing Onboarding User Experience 87

User Pilot

JANUARY 9, 2023

Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? How can a personalized experience help drive retention? Personalize the onboarding process according to users’ JTBD. Launch interactive walkthroughs and checklists to help users attain activation faster.

Customer Lifetime Value 87

Customer Lifetime Value Retention Marketing Scale 87

User Pilot

JUNE 20, 2023

Cultivating user trust is critical to the success of any long-term product strategy. It is also one of the central goals of the user experience design process. It is a feeling – like when you first set eyes on your date and feel relaxed and at home. So, how can you build trust with UX design ? What is user trust?

Payment Methods 89

Payment Methods SaaS Payments Strategy Payment Services 89

User Pilot

JULY 14, 2022

Getting user onboarding right is critically important for any SaaS: in this article, we’re going to explore the powerful concept of minimum viable onboarding. We’ll start by looking at what user onboarding is, then look at why minimal viable onboarding is valuable, and finally how to implement it in your product.

Onboarding 83

Onboarding User Experience Marketplace as a Service Social Media 83

User Pilot

JANUARY 29, 2023

It also examines some good customer experience examples and how you can design one. TL;DR Product experience involves everything you do within the user journey that shapes users’ perception of your product. Sked Social uses an onboarding checklist to drive product adoption. What is product experience in SaaS?

Business 96

Business Social Media Underperforming Technical Team Onboarding 96

User Pilot

MARCH 14, 2023

User segmentation is an essential strategy in product management. But where do you get started with user segmentation? In this article, we cover: Why user segmentation is essential for product managers. The most common ways to segment users. How to use segmentation to improve customer experience.

Management 89

Management Software Review Social Media Onboarding 89

User Pilot

MARCH 17, 2024

Are you tracking SaaS metrics without knowing how to make the analytics process easier? This makes it much easier to extract insights from your analysis compared to looking at mere numbers. It will give you a better understanding of the type of metrics to monitor in your dashboard and help you draw product growth insights from them.

Social Media 83

Social Media Data SaaS Scale 83

User Pilot

FEBRUARY 26, 2023

The customer success renewal playbook is central to keeping the incoming stream of recurring revenue flowing. If you’ve not created one before, you might wonder what a customer success renewal playbook is, why it’s essential, and how to create one. To answer all your questions, we have written this article.

Customer Success 87

Customer Success SaaS Retention Education 87

User Pilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. In this article, we unlock the best ChatGPT prompts to elevate your product management process. Create detailed user personas and craft targeted stories for these personas.

ChatGPT 88

ChatGPT Management Underperforming Technical Team Technical Review 88

User Pilot

JUNE 30, 2023

Our article provides guidance for SaaS teams on how to effectively localize their content. TL;DR Content localization is the process of adapting your content so that users in different countries feel as if it was originally written for them. Start building your localization strategy by identifying the right market.

SaaS Payments 81

SaaS Payments Outsourcing Services Payment Solutions Payment Services 81

User Pilot

JUNE 8, 2023

Do you want to leverage event data to make data-driven decisions to enhance user experience? Event data allows you to understand your users’ behaviors and needs on a deeper level. It encompasses a wealth of data like user actions, feature usage, and beyond. Why should you collect event data?

SaaS Payments 82

SaaS Payments Data Payment Solutions Payments 82

User Pilot

JANUARY 31, 2023

How to prevent churn by identifying at-risk customers? In SaaS, you can grow your revenue only if your churn rate is low, so retaining at-risk customers is crucial. In this article, we will discuss the ins and outs of at-risk customers, how to detect them, and five actionable strategies to help you prevent churn.

Churn 95

Churn Underperforming Technical Team SaaS Payments Payment Solutions 95

User Pilot

JULY 27, 2023

Before hiring, assess your current needs and hire as your company grows. UX Designer: Responsible for understanding the unique needs and requirements of SaaS users and designing the user interface and experience of SaaS products. Confused about trying to understand SaaS roles? That’s perfectly normal.

Sales Hiring 93

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 93

User Pilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. In-app messages are used to engage with users as they use the product, while push notifications are used to draw user attention back when they aren’t using the product.

Communication 95

Communication Onboarding User Experience Retention 95

User Pilot

MAY 16, 2022

Product-led onboarding is something of a revolution in the SaaS industry. It’s not a ‘hack’ or a quick fix: it’s a mindset shift in how you approach your user onboarding process. Ready to transform new users into lifelong customers? Then let’s get started!

Onboarding 92

Onboarding Customer Success Scale Strategy 92

User Pilot

MARCH 15, 2023

How does tracking user activity in web applications help your product grow ? In this article, we cover how to monitor user activity to make data-informed decisions. TLDR; User activity tracking is the process of monitoring in-app user behavior. Complete a funnel analysis to track in-app user behavior.

Onboarding 89

Onboarding User Experience Engagement Software 89

User Pilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. But how do you create a customer success strategy that works? You need to learn the tactics you will use to execute your CS strategy and achieve the desired results.

Customer Success 91

Customer Success Strategy Customer Lifetime Value SaaS 91

User Pilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Monitor user satisfaction by regularly conducting in-app surveys.

Retention 96

Retention Social Media Customer Lifetime Value Churn 96

User Pilot

JANUARY 19, 2023

Do you want to measure your product’s success using quantitative metrics? In this article, we’ll look at 10 crucial quantitative metrics and how you can optimize them for the best results. Combining quantitative and qualitative data can help you get a complete picture of your product’s performance.

Metrics 93

Metrics Customer Lifetime Value Retention Onboarding 93

User Pilot

MARCH 16, 2023

Finding a product that not only suits your business needs but also delivers value at the right price can be daunting. Although review sites and word-of-mouth can help you narrow down your choices, they can fail to help you make the right decision. TL;DR UserGuiding is a cloud-based digital platform that provides onboarding solutions.

Pricing 89

Pricing Software Review Technical Review Onboarding 89

User Pilot

MARCH 31, 2022

There’s a simple way to boost product-led growth: giving users a fantastic first impression of your product by using onboarding tooltips. That starts with understanding how new users learn about your product. What are onboarding tooltips? Tooltips slot into the context of a user flow.

Onboarding 91

Onboarding Underperforming Technical Team SaaS Compensation 91

User Pilot

FEBRUARY 6, 2023

If you are wondering how actionable analytics can help you boost product growth in 2023, this post is for you! In this article, we cover everything about different types of actionable analytics, how to collect those actionable insights and the best tools you can use to harness the analytical data. Let’s get started.

Artificial Intelligence 94

Artificial Intelligence Data Software Review Machine Learning 94

User Pilot

OCTOBER 31, 2022

Looking for the right product engagement metrics to track and see how well users are interacting with your product? As a product manager, you need to track product engagement metrics as it allows you to measure user engagement and find ways to deliver more value to your daily active users.

Engagement 93

Engagement Metrics Strategy Churn 93

User Pilot

JUNE 20, 2023

Want to know how you can use survey analytics to leverage customer feedback data? It helps you better understand your customers’ needs and pain points and continually improve your product. So let’s see how you can collect customer feedback for analysis and understand user sentiment to improve the user experience.

Data 74

Data Scale User Experience Underperforming Technical Team 74