SaaStr

SEPTEMBER 25, 2023

As a CMO, Van Vuuren understands this all too well, saying, “As marketers, we can care a lot about the metrics around awareness, audience reach, and database-building and all of those campaign metrics. But the thing that we really need to ensure is that our sales and marketing teams are aligned on the core metrics.”

Enterprise 270

Enterprise Marketing Sales SaaS 270

User Pilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? TL;DR User adoption happens when users learn how to use a product and discover its value. Adoption is essential because it drives customer success and increases engagement. Adoption is essential because it drives customer success and increases engagement.

Strategy 79

Strategy Software Review Business SaaS 79

User Pilot

OCTOBER 31, 2022

Looking for the right product engagement metrics to track and see how well users are interacting with your product? As a product manager, you need to track product engagement metrics as it allows you to measure user engagement and find ways to deliver more value to your daily active users. Ready to get started? Let’s go!

Engagement 90

Engagement Metrics Strategy Churn 90

User Pilot

APRIL 16, 2024

It can even help maximize feature adoption. In this blog, we’ll discuss the steps to help you get started and outline a few tools that’ll come in handy. Whether you want to release a new feature or launch an upgrade, you can use a ton of data to make user-centric decisions. Event tracking in Userpilot.

User Experience 94

User Experience Engagement Trends Churn 94

Intercom, Inc.

MARCH 9, 2022

We iterate, fight for adoption, and keep pushing for maximum impact for our customers and our business. We use a specific R&D outcomes metrics template to help us think through and articulate the results we’re aiming for. It’s not always possible to measure the commercial impact of every product feature”.

Metrics 152

Metrics Acquisition Revenue Churn 152

User Pilot

MARCH 31, 2023

Analytics vs metrics – how do they differ from each other? Though both are important, analytics and metrics have distinct meanings and purposes in your data analytics process. Understanding the nuances between them is critical to utilize them to improve your feature adoption , customer behavior, etc.

Metrics 84

Metrics Customer Lifetime Value Data Analysis Engagement 84

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. Top 4 Metrics Chief Customer Officers (CCOs) Must Know. With a dizzying number of SaaS metrics—from acquisition costs and account expansion to customer churn and satisfaction—all vying for headspace, CCOs must focus on the measurements that really matter. To find out who wins, check out the recap.

Sales Hiring 98

Sales Hiring Scale Technical Review Software Review 98

User Pilot

MAY 2, 2024

You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. Key metrics to measure customer retention include customer retention rate , customer churn rate , customer acquisition cost, and customer effort score. Let’s dive right in!

Retention 80

Retention Metrics Strategy Scale 80

User Pilot

FEBRUARY 25, 2024

The benefits of conducting funnel analysis Regular and comprehensive conversion funnel analysis enables you to: Measure company performance : By analyzing how users progress through important journey stages, you can track your efforts across marketing , activation , adoption , and retention , and see what you’re doing right.

SaaS Payments 87

SaaS Payments Payment Services Payment Methods Payment Solutions 87

Subscription Flow

NOVEMBER 22, 2023

One such way is that of user adoption metrics. By having clear cut SaaS user adoption metrics with the help of user adoption metrics examples, you can see how to leverage these for the betterment of your business. What is user adoption? That action, though, differs depending on the platform.

Metrics 59

Metrics Customer Lifetime Value Acquisition Retention 59

Intercom, Inc.

DECEMBER 10, 2019

Essentially, any project you work on results in the shipping of a change to the product (usually but not necessarily a feature). This feature, if it solves a customer problem, results in measurable changes in how customers behave in your product, and ultimately this behavior change delivers an impact to your business. .

Retention 281

Retention Metrics Scale Startup 281

User Pilot

DECEMBER 1, 2021

When working with SaaS products, a constant task you’ll find yourself obsessed with is how to increase user adoption. You’ll have a bunch of features that help them do this, eg a calendar, invite/share link feature, etc. User adoption is how you measure how much of your product the user is regularly using.

SaaS Payments 93

SaaS Payments Payment Solutions Payment Services Payment Features 93

User Pilot

MARCH 6, 2024

Key metrics to track at each stage. There are multiple product and marketing metrics to track at each stage of the funnel. When users adopt the core features, trigger secondary onboarding experiences to introduce more complex functionality. This is the main question we explore in the article. Its different stages.

Social Media 79

Social Media Sales Funnel Acquisition Retention 79

User Pilot

AUGUST 5, 2023

Use feature tagging to track feature usage. The six key metrics to measure are conversion rate, activation rate, product adoption rate, retention rate, average revenue, and customer lifetime value. It involves tracking events and metrics and using the insights to make data-driven business decisions.

Data 83

Data Customer Lifetime Value Underperforming Technical Team Data Analysis 83

User Pilot

JANUARY 19, 2023

Do you want to measure your product’s success using quantitative metrics? You need to have a solid understanding of key quantitative metrics if you want to focus on and improve essential aspects of SaaS businesses like success measurement and customer retention. What are quantitative metrics? How do they differ?

Metrics 90

Metrics Customer Lifetime Value Retention Onboarding 90

Blulogix

DECEMBER 27, 2023

Subscription Billing Here's how UBP will play out as a theme throughout the year: Increased Adoption: Expect to see more B2B companies adopting UBP models, driven by customer demand and the need to stay competitive. Companies will use usage data to understand customer behavior, optimize features, and personalize their offerings.

Artificial Intelligence 59

Artificial Intelligence AI Search B2B Subscription 59

User Pilot

JUNE 26, 2023

Want to track the different types of product metrics to get product growth insights ? Product metrics are critical for product growth managers to develop the right product strategies and drive continuous value for customers. However, it isn’t easy to choose the right product metrics from the many SaaS metrics available.

Metrics 69

Metrics Customer Lifetime Value SaaS Acquisition 69

User Pilot

APRIL 23, 2023

Do you know which product health metrics to track to achieve long-term success for your SaaS business? The right metrics and data will offer valuable product growth insights to help you make data-driven decisions about optimizing your products’ performance. What are product health metrics? Let’s start!

Metrics 73

Metrics Customer Lifetime Value SaaS Scale 73

Totango

AUGUST 25, 2022

Send email tips on advanced features to customers in the adoption phase. From a financial perspective, these are the baseline metrics that govern SaaS business success, with CAC reflecting marketing expenses and CLTV representing offsetting sales revenue. The key metric here is churn. The same applies to CLTV.

Engagement 97

Engagement Strategy SaaS Scale 97

User Pilot

JULY 27, 2023

KPIs and success metrics to track Income statement (P&L) and Balance Sheet : CEOs don’t need to check these documents on a daily basis, but regular analyses keep them in the loop of the company’s financial position. The company needs a high percentage of this metric to stay competitive.

Sales Hiring 90

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 90

User Pilot

AUGUST 16, 2023

You can use user retention metrics to identify if there’s a product-market fit problem rather than a retention problem. Measure retention to understand user behavior and how many users are completing adoption. Metrics such as retention rate , churn rate , and customer lifetime value are important to track for user retention.

Retention 94

Retention Social Media Customer Lifetime Value Churn 94

User Pilot

MAY 21, 2023

Delivering a successful feature release is no easy task. In our guide, we discuss; The importance of features releases The stages of a successful release Best practices for each of these stages We also mention how Userpilot can help your product team orchestrate your feature releases. Let’s get right to it!

Underperforming Technical Team 72

Underperforming Technical Team Sales Recruiting Social Media Onboarding 72

Totango

DECEMBER 29, 2021

In this blog, we’ll look at the keys to building a customer-centric roadmap. Failing to do this results in a disconnect between your product features and your customer, reducing the value customers derive from your product and prompting them to take their business to more responsive providers. Use your data to plan new features.

SaaS 98

SaaS Technical Review Retention Benchmarks 98

User Pilot

AUGUST 10, 2023

Tracking your product’s DAU, WAU, MAU metrics will provide insights into user engagement and how well your tool is performing. This article shows you the right way to measure those metrics. Measuring the DAU, WAU, and MAU metrics helps you: Understand user retention. Only tracking DAU, MAU, WAU and not looking at other metrics.

Metrics 69

Metrics Venture Capital Benchmarks Engagement 69

User Pilot

MARCH 27, 2023

We start by looking at different kinds of analyses and the metrics to track and then explore some practical ways of using each of them to drive various product goals. Funnel and milestone analyses enable product managers to track users’ progress along the user journey and toward activation and adoption. Want to check it out?

Underperforming Technical Team 93

Underperforming Technical Team SaaS Churn User Experience 93

User Pilot

FEBRUARY 10, 2022

Wondering how you can improve the product adoption rate of your SaaS business? Without product adoption, your new users will remain stuck in the activation stage, and there will be no growth. As users adopt more and more features down their journey and continue getting value from them, they become loyal and profitable customers.

Customer Lifetime Value 91

Customer Lifetime Value SaaS Underperforming Technical Team Software Review 91

Totango

JANUARY 3, 2024

With Totango, businesses can integrate data to get a 360° view of customer health, collaborate to manage their customer portfolio , engage with customers when and where it matters, monitor and improve the metrics that matter , and scale CS faster with the power of people + AI.

Software Review 112

Software Review Scale Customer Success Innovation 112

User Pilot

APRIL 28, 2023

Any product manager should understand the power of a product adoption framework as it can transform their ability to help users get value from their product and achieve their goals. We’re going to unpack what adoption is, why it matters, how to measure it, the strategies you can use to improve it and share the right tool for the job.

Customer Lifetime Value 76

Customer Lifetime Value SaaS Innovation Underperforming Technical Team 76

User Pilot

MARCH 30, 2022

Adoption vs engagement metrics: how are they different or are they the same? Product adoption and customer engagement are not the same. Thus, the metrics you use to track adoption and engagement should be different. So, let’s see what adoption and engagement metrics are all about and how you can improve them.

Engagement 84

Engagement Metrics Scale Software Review 84

User Pilot

MARCH 17, 2024

Are you tracking SaaS metrics without knowing how to make the analytics process easier? Analytics dashboards are visualization tools that give you an overview of key metrics. It will give you a better understanding of the type of metrics to monitor in your dashboard and help you draw product growth insights from them.

Social Media 79

Social Media Data SaaS Scale 79

User Pilot

MARCH 31, 2023

What user onboarding metrics should you track if you want to evaluate your onboarding processes? Tracking the metrics helps you improve your onboarding process and retain more customers. So let’s see what these metrics are and how you can leverage user onboarding analytics to optimize them. Customer onboarding process.

Onboarding 73

Onboarding Metrics Retention Scale 73

User Pilot

APRIL 3, 2024

This can include blogs, case studies, webinars , video tutorials , checklists, and interactive walkthroughs. Monday Resource Center is notable for its practical features, like service status checks and feature requests , fostering trust, and user engagement through transparency and co-creation.

AI Search 84

AI Search Software Review SaaS AI 84

User Pilot

APRIL 26, 2022

Want to accelerate your SaaS product but don’t know how to drive adoption? Product adoption isn’t complete until users adopt all the features they need to achieve their goals. So, let’s see what you can do to improve feature adoption and ensure a high customer retention rate.

Strategy 91

Strategy SaaS Onboarding Scale 91

User Pilot

JANUARY 14, 2023

PMs of successful products build features in response to user needs. It’s best to build your MVP (or MLP / MDP ) with minimum viable features and use user data to iterate on it. Once the update or feature is out, announce it using multiple channels like in-app communications or email. Book the demo! Continuous Product Discovery.

Management 87

Management SaaS Metrics Retention 87

User Pilot

APRIL 20, 2023

Improving product adoption is a pivotal part of any product manager’s job. To help with this, we’re going to unpack exactly what adoption is, break down the product adoption process, and show you techniques for boosting the adoption rate. What is product adoption? Let’s go!

Customer Lifetime Value 68

Customer Lifetime Value Onboarding Retention Innovation 68

User Pilot

AUGUST 2, 2023

Choose metrics to track the success of the engagement strategy. Improve feature engagement with interactive walkthroughs. Use tooltips with relevant messages to encourage feature engagement and adoption. Choose metrics to track the success of the engagement strategy The metrics are not end goals in themselves.

Engagement 74

Engagement Strategy SaaS Customer Lifetime Value 74

Totango

FEBRUARY 1, 2022

In a recent Totango webinar, Chris and Elizabeth discussed the blueprint they used to help the Qlik team implement Totango, including the training program they developed and the adoption metrics they tracked to ensure the training plan was working. Use Metrics to Measure Adoption. 4 Key Takeaways . .

Customer Success 97

Customer Success Scale Leadership Metrics 97