User Pilot

MARCH 27, 2023

We finish with an overview of product analytics tools that your team can benefit from. Product analytics are used not only by the product team but also by the customer success and the marketing team, as well as UX designers and devs. As a result, product teams are able to make quicker decisions.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Churn User Experience 98

User Pilot

OCTOBER 6, 2022

Customer behavior data refers to any customers’ interactions inside the product across the different stages of the customer journey : from engaging with the onboarding checklist, to clicking on a particular feature, and more. Poor customer service — leads to negative word-of-mouth, dissatisfaction, and churn. That’s it.

Payment Solutions 98

Payment Solutions Underperforming Technical Team SaaS Payments Customer Lifetime Value 98

User Pilot

OCTOBER 10, 2022

In this article, we’ll cover the key metrics you need to develop an informed feature adoption strategy and discuss how you can improve them. Feature adoption allows you to separate the successful features from the underperforming ones. Uncover weak spots and improve feature adoption. We’ve got you covered! Time to adopt.

Metrics 97

Metrics Strategy Underperforming Technical Team Onboarding 97

User Pilot

MAY 21, 2023

In our guide, we discuss; The importance of features releases The stages of a successful release Best practices for each of these stages We also mention how Userpilot can help your product team orchestrate your feature releases. Before developing a new feature, make sure it’s in line with your product vision.

Underperforming Technical Team 97

Underperforming Technical Team Sales Recruiting Social Media Onboarding 97

Sales Hacker

SEPTEMBER 24, 2022

There’s sales pipeline , a 7-stage journey describing what your sales team must do to convert a lead to a customer. For your team, the goal is to share more information about your products without appearing overly promotional. For your team, this step is about making your prospects realize they need your products or service.

Sales Funnel 119

Sales Funnel Outsourcing Services Underperforming Technical Team Social Media 119

User Pilot

APRIL 6, 2023

Developing and releasing sophisticated products with all the bells and whistles imaginable might seem like a great idea. Developers tend to overcomplicate code when they don’t have enough experience or want to show off their skills. Poor prioritization and external pressure are also common causes. Book the demo!

Underperforming Technical Team 105

Underperforming Technical Team Management Interviewing Scale 105

User Pilot

AUGUST 5, 2023

Set up custom events to track user activities. It involves tracking events and metrics and using the insights to make data-driven business decisions. It involves using tools or methods for tracking data and determining the events you need to track. Use feature tagging to track feature usage. What is a data tracking plan?

Data 98

Data Customer Lifetime Value Underperforming Technical Team Data Analysis 98

User Pilot

JUNE 26, 2023

Product metrics are critical for product growth managers to develop the right product strategies and drive continuous value for customers. Product engagement metrics , such as the feature adoption rate, help you identify features with high/low engagement and personalize the onboarding to increase engagement.

Metrics 96

Metrics Customer Lifetime Value SaaS Acquisition 96

User Pilot

FEBRUARY 20, 2023

Product analytics tools empower teams to make informed decisions on how to add more value and offer a better user experience. To create funnels, Amplitude recommends using its Pathfinder function which analyzes sequences of events leading up to conversions. How does this sound? Ready to dive in? What is product analytics?

Software Review 98

Software Review Systems Review Underperforming Technical Team Mobile 98

User Pilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. Use content like informative blog posts, product demos , and user reviews to address the needs of customers with buyer intent. You’ll also learn: What customer intent means, along with the three major types. What is customer intent?

Scale 105

Scale Underperforming Technical Team Churn Trends 105

User Pilot

FEBRUARY 21, 2023

TL;DR Heap is a digital insights platform that allows product teams to track user behavior in mobile and web-based applications. In Heap, you can segment users based on their demographics and event completion, while in Pendo you can also use mobile-specific data, like the OS version. Let's jump right into it!

Software Review 98

Software Review Underperforming Technical Team Technical Review Systems Review 98

User Pilot

OCTOBER 18, 2022

You’ll also identify new product design and development perspectives with task analysis. Besides collecting data to guide design and development decisions, user experience analysis has the following benefits. Measure event occurrence with Userpilot. Measure event occurrence with Userpilot. User behavior analysis.

User Experience 98

User Experience Underperforming Technical Team Churn Retention 98

Totango

MAY 5, 2021

This helps create a customer-centric culture within your company that prioritizes positive interactions and high customer satisfaction throughout the journey from onboarding to renewal. Asking promoters to participate in a case study, serve as a reference, or speak at an event. Customer Effort Score (CES).

Data 118

Data Underperforming Technical Team Software Review Technical Review 118

Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Providing a resource for CS team members to find answers to business challenges and technical problems. Support CS managers with information and advice from the community.

Customer Success 116

Customer Success Technical Review Social Media Underperforming Technical Team 116

User Pilot

MAY 18, 2023

Testings: UX testing focuses on evaluating the usability and efficiency of the product, while CX testing aims to assess overall customer satisfaction and identify strengths and weaknesses in customer workflows. For example, imagine a CEO purchasing your onboarding tool for their product manager to help design onboarding flows.

User Experience 98

User Experience Underperforming Technical Team Customer Lifetime Value Retention 98

User Pilot

JUNE 30, 2023

This data allows product managers to make more informed product development and roadmap planning decisions. Send competitor questions at different points in the user journey to identify and fix weak points and double down on strengths. What strengths and weaknesses of our competitors’ products/services have you noticed?

Scale 98

Scale Software Review Underperforming Technical Team Social Media 98

Totango

OCTOBER 20, 2021

In this blog, we’ll walk you through the basics of what customer journey optimization is and how it applies to the different steps in your customers’ lifecycles. You can then develop standard procedures for helping customers achieve these outcomes, such as providing tutorials and support to guide new buyers through these steps.

Scale 92

Scale Underperforming Technical Team Benchmarks Onboarding 92

User Pilot

MARCH 26, 2023

Setting up custom conversion events to track the customer experience and progress. to identify the underperforming funnel stages and the issues. The product teams can also work to create a more seamless user experience by understanding the areas for improvement in the funnels. Group events – Userpilot.

Underperforming Technical Team 98

Underperforming Technical Team User Experience Customer Lifetime Value Retention 98

User Pilot

APRIL 28, 2023

There are many options to choose from: event and feature tracking, customer journey analysis, customer feedback analysis, heatmaps , session replays, and retention analysis. How can product teams measure product adoption? Feature and event tracking Feature tracking gives you a detailed view of how feature adoption is going.

Customer Lifetime Value 98

Customer Lifetime Value SaaS Innovation Underperforming Technical Team 98

User Pilot

FEBRUARY 10, 2022

Welcome screens allow you to personalize the onboarding process by segmenting users based on their personas and use cases. Interactive walkthroughs create continuous onboarding experiences to drive feature adoption across various stages of the customer journey. Source: Mixpanel. 5 product adoption metrics that you should track.

Customer Lifetime Value 98

Customer Lifetime Value SaaS Underperforming Technical Team Software Review 98

User Pilot

FEBRUARY 26, 2023

Startups use these surveys in the early stages of product development to measure the degree to which a product satisfies market demand. Add a picture of your team member to humanize it! In other words – NPS surveys enable you to identify and close the loop with dissatisfied customers , turning poor experiences into great ones.

Retention 98

Retention Scale Underperforming Technical Team Churn 98

Aaron Beashel

OCTOBER 31, 2016

During his time at Salesforce, Alex was fortunate enough to work directly with Salesforce co-founder and CEO Marc Benioff, and together they utilised a framework Benioff himself devised called the V2MOM to align and manage the Service Cloud team. It was game-changing for the company, and for each team that implemented it.

Scale 100

Scale Underperforming Technical Team B2B Marketing 100

Totango

OCTOBER 20, 2021

In this blog, we’ll walk you through the basics of what customer journey optimization is and how it applies to the different steps in your customers’ lifecycles. You can then develop standard procedures for helping customers achieve these outcomes, such as providing tutorials and support to guide new buyers through these steps.

Scale 73

Scale Underperforming Technical Team Benchmarks Onboarding 73

User Pilot

JANUARY 12, 2023

The 4 principal ways to monitor user behavior in SaaS include tracking feature usage, custom behavior tracking with events, using heatmaps , and user funnel analytics. Gain a better understanding of how customers interact with your product or service and make data-driven decisions about product development. Ready to practice?

Artificial Intelligence 98

Artificial Intelligence SaaS Software Review User Experience 98

User Pilot

FEBRUARY 3, 2023

From marketing campaigns to onboarding programs, catering your product experiences to your customers improves satisfaction and retention rates. Gather insights about your customers from internal teams. Meanwhile, Account Management and Customer Success teams may understand the customer’s day-to-day needs even better.

Software Review 98

Software Review Social Media Underperforming Technical Team Interviewing 98

Totango

OCTOBER 20, 2020

This helps create a customer-centric culture within your company that prioritizes positive interactions and high customer satisfaction throughout the journey from onboarding to renewal. Asking promoters to participate in a case study, serve as a reference, or speak at an event. Customer Effort Score (CES).

Data 85

Data Underperforming Technical Team Education Software Review 85

Totango

OCTOBER 20, 2021

In this blog, we’ll walk you through the basics of what customer journey optimization is and how it applies to the different steps in your customers’ lifecycles. You can then develop standard procedures for helping customers achieve these outcomes, such as providing tutorials and support to guide new buyers through these steps.

Scale 62

Scale Underperforming Technical Team Benchmarks Onboarding 62

User Pilot

MAY 30, 2023

This is vital because it means your product development /improvement efforts will be based on precise data, not assumptions. Replace long-form surveys with microsurveys Too many questions in one survey will result in bad-quality data. Identify areas for improvements: Contextual surveys are great for spotting friction in your product.

Social Media 98

Social Media Scale Artificial Intelligence AI 98

User Pilot

DECEMBER 18, 2020

The bad news is: there is no ‘one-size-fits-all’, cookie-cutter method. And if you feel you’d rather talk to someone about it than read a blog post and try to figure it out yourself – jump on a free call with our product expert! These can be in-app events (or lack thereof), login frequency or time between events.

Engagement 98

Engagement Strategy Underperforming Technical Team Social Media 98

ChurnZero

JULY 12, 2019

This is a guest blog post by Andy Mura, the Head of Marketing at Userlane. Perhaps product problems, loss of a key user in the account, a bad use case… Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboarding journey your users go through.

Scale 75

Scale Onboarding Customer Success Underperforming Technical Team 75

Intercom, Inc.

OCTOBER 5, 2022

Each person on your team has different needs, responds to feedback in different ways and evolves in different trajectories – and management should always reflect that. Even when you reach the perfect team dynamic – a new hire or budget cut can easily throw things off balance. Meeting your team.

Leadership 118

Leadership Part-Time VPE Management Underperforming Technical Team 118

User Pilot

MAY 11, 2022

You can use product usage data to develop an effective marketing strategy, improve products, retain customers , as well as to accelerate customer adoption. Utilize firmographic data for creating personalized onboarding processes. Userpilot customer segmentation by in-app events. Deliver a personalized user onboarding.

SaaS 98

SaaS Underperforming Technical Team Onboarding Churn 98

Intercom, Inc.

MARCH 15, 2018

Will Larson has managed infrastructure teams for some of the biggest names in software. Partnering with the Infrastructure, Data and Developer Productivity teams, his group builds the tools that support every Stripe engineer and keep Stripe reliable and performant. One of the blog posts was about this Yahoo!

Engineering 214

Engineering Management Merchant Services DevOps as a Service 214

Totango

JULY 8, 2021

To move away from this pattern, we suggest organizations put in place an early customer warning system that enables their customer success team focus on proactive customer retention. We find this solution works best for teams operating in a high- to medium-touch engagement model. How to Build An Early Customer Warning System.

Systems Review 65

Systems Review Underperforming Technical Team Payment Features Churn 65

User Pilot

JULY 22, 2023

Find trends by collecting quantitative and qualitative data, through heatmaps , feature tags, surveys , and talking to support teams. These interactions can include activities like engaging with the onboarding checklist , clicking on different elements, hovering over specific features, and canceling a subscription.

Customer Lifetime Value 98

Customer Lifetime Value Software Review Underperforming Technical Team Trends 98

SaaSOptics

MAY 19, 2022

Below, we’ll dive into how to develop a customer acquisition strategy from start to finish. . How to Develop a Customer Acquisition Strategy. Funneling time, energy, and resources into developing a stellar customer acquisition strategy is only helpful if it’s designed with your target market in mind.

Acquisition 59

Acquisition Scale Strategy Software Review 59

User Pilot

MARCH 18, 2021

The marketing and sales warriors in the trenches creating blog posts, running email campaigns, and closing deals. But how the marketing team decides to tell your story will determine who it connects with. Take a look at how these companies position themselves: Product Onboarding Tool. vs. A Product Onboarding Tool for Startups.

Retention 52

Retention Strategy Underperforming Technical Team Technical Review 52