SaaStr

JUNE 16, 2019

We passed a new milestone on Quora — crossing 50,000,000 total views. What makes a bad CTO? What happens to the clients of a mission-critical, B2B enterprise SaaS startup when it fails? Do all SaaS companies in the USA put late payment fees in their contract?

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CTO Hire New CTO CTO Payment Methods 153

Point Nine Land

APRIL 9, 2021

What does it take to raise capital, in B2B marketplaces, in 2021? Over the last few years, we’ve published a number of SaaS funding napkins as well as marketplace napkins. This year, we’re shaking things up with our first ever B2B marketplace napkin! What does it take to raise capital, in B2B marketplaces, in 2021?

Marketplace as a Service 59

Marketplace as a Service Payments B2B SaaS Payments 59

Outseta

APRIL 11, 2019

Why most SaaS companies are blind to some of the best talent on the market By Geoff Roberts 9 min read I believe that most SaaS companies are missing out of a major opportunity when hiring—the opportunity to hire more part-time help, where the employee acts as a fully integrated (albeit part-time) member of the team on an ongoing basis.

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CTO Hire Sales Hiring B2B New CTO 52

Point Nine Land

MAY 19, 2023

Does the acceleration in AI make your SaaS company more or less defensible? My conclusion was that Generative AI is an asteroid impact event for B2B software, comparable to the launch of the iPhone or the Internet itself. But unlike most on-premise software companies in the 2000s, the SaaS leaders of today aren’t doomed.

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AI Generative AI New CTO CTO 98

The SaaS Garage

FEBRUARY 6, 2020

million for Next-Generation, AI-based Loyalty Marketing SaaS Platform February 6, 2020 MUNICH – ( THE SAASGARAGE ) – Loyalty Prime , an international provider of enterprise loyalty program solutions has closed its 5.5 Christoph Straub, Loyalty Prime’s founder and CEO is excited about this new chapter of his company.

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Generative AI Artificial Intelligence CTO Coach Venture Capital 90

SaaStr

JANUARY 4, 2022

Braze is yet another SaaS leader growing even faster past $200m ARR. Dramatically accelerating its new customer count at scale. But the past several quarters Braze has doubled its new customer growth, from 22%-29% to 48% today. This is what I tend to expect from B2B apps that work equally well everywhere, and are localized.

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New CTO CTO Software Review B2B 62

Natalia Luneva

APRIL 30, 2021

In my guest post on CustomerThink I talked about the benefits of community building and how it helps SaaS companies get a few steps ahead of their competition. To get more practical, I recently interviewed over 10 SaaS companies and asked them 4 questions: Which platform(s) do you use to run your community? . We have received over 2.6k

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Marketing Social Media SaaS New CTO 98

The SaaS Garage

FEBRUARY 6, 2020

million for Next-Generation, AI-based Loyalty Marketing SaaS Platform February 6, 2020 MUNICH – ( THE SAASGARAGE ) – Loyalty Prime, an international provider of enterprise loyalty program solutions has closed its 5.5 Christoph Straub, Loyalty Prime’s founder and CEO is excited about this new chapter of his company.

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Generative AI Artificial Intelligence CTO Coach Venture Capital 52

SaaSHolic

MAY 5, 2023

The cost of capital has gone up, and digital markets have returned to normal market sizes, leading to a new environment of lower valuations and less money in the market. Responsible tech in an era of hostile tech Rebecca Parsons, CTO (Thoughtworks.) Web Summit Rio, day 3.

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Technical Review VP of Engineering Development Team Review Software Review 90

ProfitWell

SEPTEMBER 5, 2019

SaaS operators have the expertise but are continuously blocked with foundational issues that take time and energy. Chargify ~ unblocking your SaaS business. At its core, Chargify removes barriers for SaaS businesses. Michael Klett, Co-Founder & CTO, Chargify. Joining forces to drive SaaS revenue. Sign Up Now.

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Payments Payment Services SaaS Payments New CTO 40

SaaStr

MARCH 26, 2024

In it, we cover the SaaS community’s most pressing questions about Artificial Intelligence (AI), pricing, efficiency, and funding. The biggest thing on many of our minds is what the future of AI will be in B2B. The average public SaaS company is marching toward $400k in revenue per employee. Is SaaS dead right now?

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AI Pricing Artificial Intelligence Scale 245

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. Liam: The whole area is a new space.

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Scale Software Review compliance Technical Review 211

ProfitWell

JANUARY 28, 2020

Sit down with Chargify CTO Michael Klett and I, as we unravel the mysteries of RevOps. Recently, the Stone Brewing Company filed a lawsuit against Keystone Light claiming their new branding—the word “stone” prominently on the front of their packaging—was confusing customers. Random number generator. Transparency goes a long way.

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Underperforming Technical Team New CTO Technical Review CTO 45

SmartKarrot

FEBRUARY 16, 2022

Software as a service or SaaS has been growing as a leading software distribution model. The world of SaaS has simplified software creation and distribution making access easier than before. Leveraging the power of cloud technology, SaaS has re-engineered the way we look at modern technology and software. Aaron Levie.

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VP of Engineering Scale SaaS Venture Capital 10

SaaStr

JANUARY 4, 2024

“Doubling Down” is a new series where we hear from top B2B SaaS investors on their most recent activities and takes on the current market. Jason Warner , who was CTO of GitHub before and during my time as COO there (and a former partner at Redpoint!) Check that out here. Why did you do the deal?

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Management CTO Hire New CTO AI 228

SaaStr

JANUARY 10, 2020

In Today’s Episode We Discuss: * How Bob made his way into the world of SaaS and came to found Crossbeam. * What were the core mistakes that he made with RJ Metrics? * Does Bob agree with the notion that channel sales have completely died in the world of SaaS? Loving our podcast content? What did he mean by this? Why is this?

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Sales Hiring Scale Outsourcing Services CTO Hire 132

SaaStr

NOVEMBER 21, 2019

Since 2010 we’ve seen more startups, funds, and capital than ever before, but with this drastic increase, investors are seeing unexpected new trends reshaping the future of the industry. The panel that we are in is called Is Seed the New Series A, and this is a question that I’ve been asking informally yesterday and today.

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New CTO Sales Hiring B2C CTO Hire 154

OpenView Labs

JULY 2, 2020

Pricing is a SaaS company’s most efficient profit lever, but it’s also one of the easiest things to screw up. Nailing your SaaS pricing strategy requires more than just picking the optimal price and forgetting about it. It includes the latest and greatest SaaS pricing resources, as well as some timeless staples.

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Pricing SaaS Payments Payments SaaS 135

CloudGeometry

JULY 8, 2021

What starts as an easy hack for a new feature that accesses the database directly sprawls quickly into reads and writes that conflict with all kinds existing functions. and onboarding new customers. and onboarding new customers. Expanding LAMP stack apps by mixing of Java, PHP, Python, Ruby, Haskell (I could go on…).

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Well Architected Framework CTO Hire Payment Methods Payment Solutions 130

ProfitWell

JANUARY 2, 2020

Not only does your sales team need to bring new customers through the door, but they also need to ensure that what they’re selling matches up exactly with those customers’ expectations. B2B/Enterprise subscription sales. When you’re selling B2B or enterprise subscriptions, showcasing value throughout the sales process is a must.

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B2C Subscription Payment Features Payments 52

Chart Mogul

JULY 1, 2020

Customer interviews are a powerful tool that can help you better position your B2B product to attract and retain more customers. B2B marketing is much more complicated than consumer marketing. That’s because B2B businesses address particular niches, where customers don’t spend as much time online. You identify customer pains.

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Interviewing B2B Marketing Underperforming Technical Team 76

SmartKarrot

OCTOBER 29, 2021

The hot topic that is running around in the SaaS industry is the need for customer success to have a seat and a voice at the leadership table. This transition dates only a decade back since customer success as a domain has started to gain traction in the B2B industry. So, what exactly has resulted in this change in the SaaS industry?

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Customer Success Part-Time CTO CTO Scale 10

Chart Mogul

JULY 1, 2020

Customer interviews are a powerful tool that can help you better position your B2B product to attract and retain more customers. B2B marketing is much more complicated than consumer marketing. That’s because B2B businesses address particular niches, where customers don’t spend as much time online. You identify customer pains.

Interviewing 52

Interviewing B2B Marketing Underperforming Technical Team 52

Chart Mogul

JULY 14, 2017

Judging by the headlines, you’d think that the Freemium model in SaaS is at best a bad choice, and at worst, a suicidal move for your business. In other words, Freemium leads to a big influx of new accounts, which leads to performance problems, impacting the whole platform (a great way to anger your loyal paying customers!).

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Pricing SaaS Scale New CTO 53

Hull

JANUARY 22, 2019

Over the past few years, we've seen a new role emerging at within scaling startups - the growth engineer. The explosion of SaaS tools (and with it, data silos) together creates a need for a cross-functional, operations role to support go-to-market teams. But first, we need to set some context (albeit from the perspective of B2B SaaS).

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SaaS Payments Technical Advisors Engineering Payment Solutions 77

Intercom, Inc.

JULY 21, 2022

For Slack, that was clearly the engineering and dev communities, who love new tools. They love new ways of working and were happy to bring Slack into their functional teams and say, “Let’s experiment with this new way of working.” And it was very successful. Product can do a huge amount there.

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Outsourcing Services Sales Hiring CTO Hire Acquisition 215

Mucker Capital

APRIL 6, 2023

If you're generating something that's brand new, like a brand new category, nobody understands about it. Today, a lot of the PLG SaaS tools require sales motion upfront because nobody understands those tools. Figma made the product SaaS-based. It’s actually similar in PLG SaaS, but we don't do that well usually.

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Startup Scale CTO Hire Outsourced Development 52

SaaStr

MARCH 1, 2019

I used to be a CTO and operator, co-founder of a SaaS start up. And something of insight so we are New York based, global venture and equity investor. And that kind of sets the incentives and kind of you can’t get a new co-founder or a team member multiple of those to your business.

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Outsourcing Services Sales Hiring CTO Hire Technical Review 110

Upscope

JANUARY 5, 2020

10 companies show you their positioning strategy How Superhuman achieved positioning by creating an engine Upscope's SaaS positioning lesson? My really crude definition : When I come across a new product I tend think "Wtf is this? Is sending and receiving mails a new shiny technology? through the marketing mix. "

Strategy 128

Strategy Marketing Sales Hiring Engineering 128

Sales Hacker

SEPTEMBER 29, 2020

Major challenges facing a new CEO [19:40]. Vishal Sunak: I began my journey in B2B SaaS at Backupify, and got the opportunity to learn the SaaS game from some real experts. And I had done that even before I got into B2B software, doing military electronic design, right? Show Agenda and Timestamps.

Scale 108

Scale CTO Hire Scaling CTO Coach 108

Baremetrics

MAY 4, 2020

When most SaaS companies talk about reducing churn, they’re usually referring to voluntary churn. According to our data, SaaS and subscriptions businesses lose around 9% of their MRR due to failed payments on average. Cheers Paul Juicer CTO. The customers who actively cancel their subscription. Actively sending emails (a.k.a

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Payment Methods Payment Services SaaS Payments Payment Solutions 124

Intercom, Inc.

JULY 9, 2020

. “The real advances in SEO come from people trying things out and sharing them with the community” Alexa: You mentioned trial and error there and given that SEO is really a new discipline, how has trial and error helped you be at the forefront of a discipline that has emerged within your career span? Kevin: Absolutely.

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Technical Review Scale Underperforming Technical Team Software Review 199

Teamgate

JANUARY 14, 2019

In my opinion, the biggest downside to working in-house, whether it is a big brand or a startup, is that the messaging remains the same: the tech can evolve and it may have new features, yet the story around it tends to remain the same. Why PR is important for B2B companies? What are PR peculiarities for SaaS companies?

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Interviewing Startup Technical Review Technical Advisors 81

SaaStr

JANUARY 14, 2020

We all know and could name several successful B2C and B2B companies. What sets apart some of the most successful, high-growth companies we see today—Slack, Dropbox, Atlassian—has been their ability to tap into and master a new GTM strategy: B2C2B. Want to see more content like this? Join us at SaaStr Annual 2020. FULL TRANSCRIPT BELOW.

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B2B B2C Scale New CTO 133

SaaStr

MARCH 31, 2024

At SaaStr Annual we had a great session with HubSpot Founder & CTO, Dharmesh Shah, and their Chief People Officer, Katie Burke, on building happier employees. Dharmesh Shah : So, a quick confession before I start, which is like I love SaaS, I love it. Or, my favorite, I’m new, this is my first time.

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Part-Time CTO CTO Hire CTO Coach CTO 267

SaaStr

JULY 10, 2021

Join 10,000 fellow founders, investors and execs for 3 days of unparalleled networking and epic learnings from SaaS legends and more! . As you said, people take it hard if suddenly you say, “Hey, this is your new EVP. As a B2B enterprise company, sales was our first key. What is SaaS metrics? TRANSCRIPT.

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Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 259

Andreessen Horowitz

MARCH 20, 2024

And so, the thing that was really new about LLMs was the ability to, at extremely low cost, generate an answer instantly to any question. Adam: And so, based on all that, we landed on building Poe as a new chat-oriented AI product. We thought about, [as Quora] , what is the role that we’re going to play in this new world with AI?

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AI Search AI Artificial Intelligence Scale 143