SmartKarrot

AUGUST 24, 2022

Role: Director of Customer Success Location: Westborough, MA, US (Hybrid) Organization: Connectbase As a Director of Customer Success, you will ensure customers derive maximum value from the Connectbase platform and utilize it to its fullest capability. Manage the post-sale relationship of Catchlight B2B accounts.

Customer Success 19

Customer Success Technical Advisors Underperforming Technical Team Sales Hiring 19

Sales Hacker

OCTOBER 22, 2017

Modern sales teams need competent professionals with a variety of talents, skills and abilities. But in a hyper changing landscap e, which are the most crucial sales skills and traits that reps must possess (or develop) in order to exceed targets and deliver consistent sales success? Affinity with Technology. Collaboration.

Underperforming Technical Team 102

Underperforming Technical Team Outsourced Development Development Social Media 102

Valuize Consulting

JUNE 10, 2020

C ustomer success processes in B2B software businesses today are often inefficient, siloed and lacking scalability. How were your company’s customer success processes created? The state of customer success processes. In some cases, the reaction was to the compelling market hype around customer success.

Customer Success 40

Customer Success Engineering Scale Technical Review 40

SmartKarrot

FEBRUARY 1, 2022

The struggle to convince your senior leadership team to invest in customer experience has always been there for decades. Many company leaders say that customers come first, but they get more worried about tapping into new markets, sales, talent management, or process optimization when it comes to implementation.

Leadership 21

Leadership Underperforming Technical Team Investment Scale 21

Sales Hacker

FEBRUARY 1, 2021

Guided selling with Revenue Grid allows you to guide reps step-by-step through every deal, reducing guesswork and increasing consistency so your teams have the best odds with every opportunity in the pipeline. See how you can put your sales teams in the best position to win now at revenuegrid.com/saleshacker. Sam Jacobs : Fair enough.

Underperforming Technical Team 68

Underperforming Technical Team Scale Sales Hiring Systems Review 68

SaaStr

APRIL 16, 2020

In Today’s Episode We Discuss: * How Carolyn made her way across the pond from Head of US Communications at Orange to GM of Method in SF to then playing a key role in the marketing team at PagerDuty? * How are PagerDuty shifting their strategy? * What does Carolyn believe is the right tone to approach customers within this time?

Scale 179

Scale Underperforming Technical Team Leadership Branding 179

ChurnZero

AUGUST 11, 2020

This article shares three successful approaches B2B SaaS companies took to retain customers in the first wave. The goal of this article is to show you options and maybe trigger some thoughts or new ideas around different customer retention strategies that you can employ before the next wave hits. . #1.

Retention 97

Retention Strategy Underperforming Technical Team Software Review 97

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

SmartKarrot

NOVEMBER 24, 2021

Every leader should develop a personal framework to organize how they approach their work. Customer Success leaders benefit from a personal framework since time is in short supply and we constantly need to prioritize our efforts. What are my P’s & T’s of Customer Success? Priorities, Program, Tools and Team.

Customer Success 19

Customer Success Sales Recruiting Scale Underperforming Technical Team 19

CustomerSuccessBox

MARCH 10, 2022

To deliver the service to the clients which a company’s sales team laid out has a real thing to deal with. If not met, it’s just up for a downfall while creating a poor experience for the clients. Of course, to directly get this position is not possible with just experience in customer-facing roles.

Engagement 52

Engagement Management Underperforming Technical Team Outsourced Development 52

SaaStr

JANUARY 28, 2020

Anthony : I’ll add more too and this sounds like a sponsored answer, but customer success becomes even more important as we sort of think about where growth is coming from. Obviously, marketing and investments are expensive and we know the cost to keep a customer is obviously a lot less. Aaron : No. Aaron : He wanted it.

Sales Hiring 204

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 204

SmartKarrot

AUGUST 25, 2022

The best bet one has with career change is developing transferable skills. Transferable skills are assets that a person develops internally and help the employer bring a unique set of experiences to the table. They can be developed and learned in school, through friends, other jobs, and more. Leadership.

Customer Success 11

Customer Success Underperforming Technical Team Sales Recruiting Scale 11

SaaStr

SEPTEMBER 10, 2020

What can teams do to bring their themes to life? As I’ve said before, I’ve heard so many good things from Brian and the team at Venrock. And so I started to build some of classic demand gen functions, like BDR team. I’m going to look at the buying team. Who is involved? What needs to be ready?

Scale 172

Scale Sales Hiring Software Review Technical Review 172

SaaStr

DECEMBER 23, 2020

As for Tamar, previously, Tamar was a Vice President at Google, holding product and engineering leadership roles on Google’s most important products, including Search, Identity, and Privacy. How important a role does the press play in customer’s responses? How does Tamar structure the customer development process?

VP of Engineering 232

VP of Engineering Software Review Technical Review Underperforming Technical Team 232

SaaStr

AUGUST 9, 2019

When should one look to hire their first customer success reps? Here’s what Eyal and Megan talk about: How to develop software faster. But I think what it boils down to is also how newer technology is being developed and the ability for it to inter-operate with other platforms. What should they look for in those reps?

SaaS Payments 132

SaaS Payments Cloud Technical Review Scale 132

SaaStr

DECEMBER 31, 2019

She founded Box’s growth team as well as the product operations team. And before box she ran product and engineering teams building large scale financial platforms for Accenture clients. Ciara : Craig’s designed and led teams at enterprise and consumer companies including Salesforce, eBay, and Google.

Enterprise 131

Enterprise Underperforming Technical Team Scale B2B 131

SaaStr

OCTOBER 15, 2019

Lots of us fantasize about moving upmarket, but are unsure of how to get started, is it just a matter of hiring a team of SDRs and getting them to hit the phones? You don’t want to fall into a trap of building all this custom stuff, I think you guys all know why that’s a bad idea.

Underperforming Technical Team 150

Underperforming Technical Team Sales Hiring compliance SMB 150

SmartKarrot

JUNE 30, 2022

Customer success is one aspect of corporate SaaS mergers and acquisitions that is sometimes overlooked. Organizations are guilty of putting it on the back burner even though it is one of the most crucial factors in success. Maintaining the focus on customer success throughout the mergers and acquisitions process is difficult.

Acquisition 10

Acquisition Customer Success Technical Review Underperforming Technical Team 10

SmartKarrot

APRIL 14, 2023

As a manager, it can be challenging to juggle multiple responsibilities and lead a team effectively. Whether you’re managing a remote team, navigating digital transformation, or resolving conflicts, it’s important to have the skills and knowledge to tackle these challenges head-on.

Management 10

Management Technical Review Underperforming Technical Team Scale 10

SaaStr

JUNE 4, 2019

I actually worked in sales for five and a half years and that’s probably why I have tended to gravitate to B2B marketing. So, they’re a B2B piece. You have to be listening to customer feedback and incorporating that as you’re developing your messaging, your positioning, your product names.

Sales Recruiting 164

Sales Recruiting Scale Underperforming Technical Team Pricing 164

SmartKarrot

FEBRUARY 2, 2021

When it comes to customer success career paths, customer success manager stands doubtlessly on the top. With the rise of SaaS industry and most companies shifting their business model to subscription-based, the rise in customer success jobs is understandable. Customer Marketing. Product Marketing.

Customer Success 8

Customer Success Scale Underperforming Technical Team Software Review 8

SaaStr

AUGUST 7, 2020

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. David, you talked a bit about the team and the founders. David Schmaier: Sure. Matt Garratt: Thank you.

Payment Solutions 147

Payment Solutions Pricing Payments Payment Services 147

Sales Hacker

MARCH 2, 2020

B2B Is Really P2P. Sales Development and Prospecting. The Sales Development Playbook. The 5 Dysfunctions of a Team. Wooden on Leadership. How I Raised Myself from Failure to Success in Selling. SPIN Selling is essential reading for anyone involved in selling or managing a sales team. Eat Their Lunch.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

SmartKarrot

AUGUST 9, 2022

Instead of building, developing, and implementing enterprise applications, SaaS users can simply license and subscribe to them. Therefore, ensuring that your business provides employees with as much personal development and skill nurturing as possible can help significantly accelerate overall development.

Scale 10

Scale Sales Recruiting Business SaaS 10

SmartKarrot

AUGUST 9, 2022

Instead of building, developing, and implementing enterprise applications, SaaS users can simply license and subscribe to them. Therefore, ensuring that your business provides employees with as much personal development and skill nurturing as possible can help significantly accelerate overall development.

Scale 10

Scale Sales Recruiting Business SaaS 10

Sales Hacker

OCTOBER 7, 2021

Never believe that doubting yourself is a bad thing. Lori speaks, writes, coaches and trains company leaders on ways to find, recruit, retain, and promote more women in sales and helps women become part of the best profession – B2B sales. Recognize that B2B is human to human and it is at that level that you can make your magic.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

SmartKarrot

JANUARY 21, 2021

SaaS product management is necessary to offer better solutions to customers based on their needs. SaaS product management is the way of driving the development, launch, marketing, and improvement of company’s products. This needs to be chalked into a plan and communicated with higher-level teams for internal planning.

Management 11

Management SaaS Scale Underperforming Technical Team 11

SaaStr

SEPTEMBER 23, 2020

As you can tell from that list, it was really a team effort, so huge thanks for that. And after a bunch of moving around, I ended up working in product development, actually, for a middleware company, and I did that for four years. ” But really, it was the team side of it. How do you think about that?

Scale 182

Scale Leadership Underperforming Technical Team Scaling 182

Sales Hacker

DECEMBER 20, 2018

Take notes, highlight the best parts, and share important takeaways with your team. The Sales Hacker Podcast is carefully designed to give you tangible, practical insights about B2B sales. Get technical help and a dose of motivation from two of the leading B2B sales trainers, leadership coaches and business strategists on the market.

Scale 111

Scale Underperforming Technical Team Sales Social Media 111

SaaStr

JULY 15, 2022

I mean, we’ve all read about programmatic SEO, and how successful SEO has been for Airbnb and Canva. So how feasible do you think that works for a typical B2B SaaS business that probably our user-base is not too knowledgeable about [inaudible] on the internet for something specific in their day-to-day use case? This always works.

Scale 231

Scale Outsourcing Services Sales Hiring VP of Engineering 231

Intercom, Inc.

JANUARY 16, 2019

Growing a sales team isn’t as simple as putting a bunch of A players in a room and getting them to start selling your product. When done right, your sales team won’t just accelerate your company’s growth; they’ll enrich your company’s culture and help build a better product too. 12 steps to build a world-class sales team.

Scale 156

Scale Sales Hiring Underperforming Technical Team Scaling 156

SmartKarrot

MAY 11, 2023

Since conversation intelligence records and tracks every call that comes through, these tracking numbers can be raised to 100% and identify weak aspects of business calls that might have been missed by human analysts.

Artificial Intelligence 10

Artificial Intelligence Azure Sales Hiring Machine Learning 10

SmartKarrot

JUNE 22, 2023

Today’s super dynamic B2B environment mandates everyone in the leadership to be more innovative to get things done! It offers you a detailed account of the strengths, weaknesses, and value propositions of these digital superpowers. This quality is very important for enterprises that need teams to be working in collaboration.

Artificial Intelligence 10

Artificial Intelligence AI Search Underperforming Technical Team Machine Learning 10

Sales Hacker

SEPTEMBER 5, 2018

If talent acquisition, development, and retention are top-of-mind for you as a sales leader, here are 40+ of the best sales training programs to check out! Only a team of superb talent can move your business ahead of the competition. The same calculus especially applies the sales team. ASLAN Training & Development.

Scale 81

Scale Sales Recruiting Underperforming Technical Team Sales 81

SaaStr

FEBRUARY 18, 2020

Maria and Anthony present the CEO and CMO playbook of how the CEO and CMO can partner with other members of the team to grow sales and marketing. Anthony : Well, last time we were on a stage together, we were filming B2B Creatives, which thank you so much for being a part of that. Maria : Not too bad. Maria Pergolino | frmr.

Scale 210

Scale Sales Recruiting Sales Hiring Underperforming Technical Team 210

SaaStr

MARCH 6, 2020

This session from Showpad CMO Theresa O’Neil will outline a practical approach to growing revenue and retention by aligning sales, marketing, and customer success. And then as I mentioned, in 2005 I took on the software as a service opportunity, which was a very nascent sales team and business for Oracle at the time.

Scale 214

Scale Sales Hiring Sales Recruiting Underperforming Technical Team 214

SaaStr

JUNE 3, 2020

Who should be brought into the meeting other than the sales team? How does Michael advise sales reps to maintain customer relationships post-sale? Michael Katz: So I took over sales, after we re-orged the go-to-market teams at the end of Q3 2019. Are you selling to B2B brands, or are you selling to B2C brands?

Sales Hiring 175

Sales Hiring Scale Technical Advisors Systems Review 175