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Why the Future of Customer Success, Sales and Marketing Has Changed For Good: Ask-Me-Anything Part 2 with SaaStr CEO and Founder Jason Lemkin

SaaStr

ARR asks Jason how he sees the best companies steering into metrics and KPIs to drive performance at a leadership level. You want every person in your leadership team to have a dashboard they present weekly at e-staff meetings and send out weekly across all departments — Here’s how we did in lead gen, pipeline, etc.

Scale 251
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Customer Success Hot Takes! — Setting your customer success team up to drive next-level results

Totango

As a leader in customer success, who’s your friend in the C-suite? Is the customer journey mapping exercise a worthwhile effort? Who owns the customer community for your organization? 2023, Chris Dishman , Totango’s SVP of Global Customer Success, hosted the lively Hot Takes! We hope so!

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2024 Expectations: The forefront of the next generation of customer success

Totango

AI also emerged as a topic when we asked three of our executive leaders – Chief Marketing Officer Karen Budell , SVP of Customer Success Chris Dishman , and Chief Revenue Officer Dennis Reardon – to share their industry predictions for 2024. By nature, CSMs feel inclined to assume any responsibility involving the customer.

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Developing Leadership Skills Outside of Traditional Leadership Roles with Ryan Browne

30 Day Leadership

In this episode of the B2B Leadership podcast, best-selling author and leadership coach Nils Vinje speaks with Ryan Browne, Vice President of Customer Success at Kenect. 4:40 - First leadership position - Ryan's opportunity began when his boss decided to resign and he was thrust into a leadership situation.

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Developing Leadership Skills Outside of Traditional Leadership Roles with Ryan Browne

30 Day Leadership

In this episode of the B2B Leadership podcast, best-selling author and leadership coach Nils Vinje speaks with Ryan Browne, Vice President of Customer Success at Kenect. 4:40 - First leadership position - Ryan's opportunity began when his boss decided to resign and he was thrust into a leadership situation.

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Top 5 Customer Success communities to join

ChurnZero

Online Customer Success communities are excellent places to gain fresh perspectives, stay on the pulse of industry trends, learn from seasoned Customer Success professionals and other SaaS experts, and have conversations with like-minded folks. Top five Customer Success communities. Customer Success Network.

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9 Best Customer Success Communities in 2022

Totango

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Here’s our guide to the top customer success communities in 2022 and what they have to offer. What Is a Customer Success Community?