Sales Hacker

SEPTEMBER 24, 2022

In B2B sales orgs, you’ll encounter two common models of the journey from prospect to closed deal. There’s sales pipeline , a 7-stage journey describing what your sales team must do to convert a lead to a customer. For your team, the goal is to share more information about your products without appearing overly promotional.

Sales Funnel 119

Sales Funnel Outsourcing Services Underperforming Technical Team Social Media 119

SaaSOptics

MAY 19, 2022

For subscription-based SaaS businesses, your customer acquisition metrics indicate how effectively you acquire new users via sales, marketing, or a product-led approach like a free trial. Below, we’ll dive into how to develop a customer acquisition strategy from start to finish. . How to Develop a Customer Acquisition Strategy.

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Acquisition Scale Strategy Software Review 59

CustomerSuccessBox

MAY 25, 2022

Customer retention is an essential component of any successful B2B SaaS firm. While keeping your clients satisfied can feel like a challenge at times, churn is frequently caused by mistakes in the onboarding process. Any ambiguity surrounding customer onboarding will lead to the potential risk of churn.

Onboarding 52

Onboarding Underperforming Technical Team SaaS Social Media 52

ChurnZero

AUGUST 11, 2020

This is a guest blog post by Anita Toth, Chief Churn Crusher. . This article shares three successful approaches B2B SaaS companies took to retain customers in the first wave. Customer Success teams are in a unique position to listen to their customers’ challenges. This is shocking. The second quarter of 2020 was chaotic.

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Retention Strategy Underperforming Technical Team Software Review 97

ChurnZero

FEBRUARY 14, 2020

If B2B SaaS were on a dating site, it’d be looking for a lifelong commitment; a scary thought for potential suitors when there are plenty more fish in the sea. With fierce competitors vying for your customers’ hand in subscription, you need to show them you care—and not just about their income ( goal diggers wanted). This is important.”

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Underperforming Technical Team Software Review Technical Review Systems Review 64

TriTuns

JANUARY 21, 2020

The birth of Software as a Service (SaaS), which brought us the great promise of the subscription revenue business model, was closely followed by the inevitable afterbirth – customer churn, revenue destruction, and slow or negative growth. With subscription software, they only keep paying (renewing) when they are getting value.

SaaS 71

SaaS Underperforming Technical Team Customer Success Business Model 71

TriTuns

JANUARY 21, 2020

The birth of Software as a Service (SaaS), which brought us the great promise of the subscription revenue business model, was closely followed by the inevitable afterbirth – customer churn, revenue destruction, and slow or negative growth. With subscription software, they only keep paying (renewing) when they are getting value.

SaaS 71

SaaS Underperforming Technical Team Customer Success Business Model 71

User Pilot

MARCH 18, 2021

Reducing churn by only 5% can increase profits by as much as 25-125% 61% of consumers take their business to a competitor when they end a business relationship. But how the marketing team decides to tell your story will determine who it connects with. vs. The Product Growth Tool for Product Teams. Which one would you buy from?

Retention 52

Retention Strategy Underperforming Technical Team Technical Review 52

SmartKarrot

JULY 14, 2020

The B2B Tech world is booming with SaaS business models. The SaaS business model is basically a subscription-based service. You will only have to worry about the recurring payments, which is otherwise known as MRR, monthly recurring revenue. Factors Favouring B2B Technology SaaS Now.

Business Model 10

Business Model B2B SaaS Payments Payment Features 10

Chart Mogul

APRIL 24, 2019

Here she shares her thoughts on setting mobile growth strategy, measuring success, and of course, key subscription metrics for teams with mobile apps. GetResponse provides an all-in-one online marketing platform for teams that need to build landing pages, send emails, run webinars, and more. Mobile metrics and churn.

Mobile 53

Mobile Growth Hacking Technical Review Underperforming Technical Team 53

SmartKarrot

DECEMBER 24, 2021

In a few years, we have seen lots of B2B SaaS businesses flourish. Running a B2B SaaS business requires a shift in metrics that founders rely upon. Most people run their SaaS business just like any other B2B business. After developing a hypothesis, you can test it by launching a Minimum Value Product (MVP).

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Underperforming Technical Team Technical Review SaaS Systems Review 10

FastSpring

JANUARY 31, 2023

Paddle vs. FastSpring, this guide compares: What areas of the payment lifecycle each one provides a solution for (e.g., payment processing, gathering and remitting taxes, and subscription management) and what additional software you’ll need to add to your tech stack. Flexible subscription management and recurring billing tools.

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Payment Services Payment Methods Merchant Services Payment Features 136

SaaStr

MARCH 20, 2020

Before Slack, Rachel spent 4 years at LinkedIn where she led the product marketing team for content experiences. Before Slack, Rachel spent four years at LinkedIn, where she led the product marketing team for content experiences. And so that’s when I went to Slack to start their growth marketing team.

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SMB Scale Startup Marketplace as a Service 185

FastSpring

JANUARY 27, 2022

Each of the companies Jon worked with lowered churn by creating a better notification process, including a reminder about their renewal six weeks prior to the billing cycle. In this piece, we offer seven case studies from SaaS companies — small tweaks they made to reduce churn and increase customer LTV. Small things matter,” Jon added.

Merchant Services 135

Merchant Services Payment Services SaaS Payments Payment Solutions 135

SmartKarrot

SEPTEMBER 23, 2022

To develop excellent customer experiences , consultants have worked hard to assist businesses in recognizing the magnitude of customer scores. The objective is to develop a strong customer base. The foundation of your customer health score is determined by the objective your team is aiming for using the customer success health score.

Customer Success 10

Customer Success Underperforming Technical Team Payment Solutions Payment Features 10

SmartKarrot

SEPTEMBER 23, 2022

To develop excellent customer experiences , consultants have worked hard to assist businesses in recognizing the magnitude of customer scores. The objective is to develop a strong customer base. The foundation of your customer health score is determined by the objective your team is aiming for using the customer success health score.

Customer Success 10

Customer Success Underperforming Technical Team Payment Solutions Payment Features 10

SaaStr

JUNE 4, 2019

I actually worked in sales for five and a half years and that’s probably why I have tended to gravitate to B2B marketing. So, they’re a B2B piece. You have to be listening to customer feedback and incorporating that as you’re developing your messaging, your positioning, your product names.

Sales Recruiting 170

Sales Recruiting Scale Underperforming Technical Team Pricing 170

Totango

JULY 1, 2022

For B2B SaaS companies, customer loyalty drives subscription renewals and brand advocacy, making it a critical component of a profitable business model. This blog will look at why customer loyalty is vital for B2B SaaS businesses and how successful companies effectively cultivate it. What Is Customer Loyalty?

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B2B B2C Underperforming Technical Team Business 110

Sales Hacker

SEPTEMBER 4, 2018

The creeping fear of failure drove many business leaders in the tech sector to build a reliable safeguard against runaway customer attrition rate (churn). An Accenture study found that the cost of customer attrition due to poor customer service in the U.S. Mitigate churn rate. alone was at $1.6 Drive revenue. Drive renewals.

Customer Success 56

Customer Success Scale Technical Review Systems Review 56

ChurnZero

JULY 12, 2019

When you think of the reasons why churn happens , what immediately comes to mind? Perhaps product problems, loss of a key user in the account, a bad use case… Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboarding journey your users go through.

Scale 75

Scale Onboarding Customer Success Underperforming Technical Team 75

ProfitWell

JANUARY 28, 2020

The simplicity of the product eventually led to more competitors developing—although later in the game—and overusing the word “proof” within their companies. For Michael it was clear that subscriptions were going to be a thing, although subscriptions were geared towards B2C and nobody really knew the extent to which B2B would move to SaaS.

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Underperforming Technical Team New CTO Technical Review CTO 45

ChurnZero

MARCH 20, 2020

Additional research showed that “[M]any of its Customer Success Managers fell short in this area, despite their technical backgrounds because they lacked the recent field experience needed to engage deeply with frontline operations teams.” Morgan advises that “Change agents need to develop a strong voice.” Improve Your Public Speaking.

Technical Advisors 52

Technical Advisors Technical Review Customer Success Software Review 52

Point Nine Land

JUNE 18, 2023

By conducting a cohort analysis, you can track customer behavior, retention, churn, and revenue over time. Should I look at churn or retention cohorts? Both can be used to report on customers, subscriptions, and revenue. What’s the difference between customer churn and revenue churn? And both can be cohorted.

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SaaS Payments Payment Services Payments SaaS 128

Intercom, Inc.

NOVEMBER 21, 2019

In an era when more and more businesses adopt a subscription model, strong customer retention is the key to sustainable long-term growth and requires a laser-like focus. . Tara and her team used it to take a deep dive into the customer’s journey through the product and make a focused effort to truly understand each step along the way.

Retention 34

Retention Scale Marketing Underperforming Technical Team 34

SaaStr

AUGUST 9, 2019

Here’s what Eyal and Megan talk about: How to develop software faster. But I think what it boils down to is also how newer technology is being developed and the ability for it to inter-operate with other platforms. This podcast is an excerpt of Eyal and Megan’s session at SaaStr Annual 2019. Missed the session?

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SaaS Payments Cloud Technical Review Scale 137

Chart Mogul

SEPTEMBER 15, 2023

We trust leaders to make decisions on what tools they need to get the most out of their teams. Guide to SaaS Revenue Recognition and Deferred Revenue in SaaS by Ben Murray, The SaaS CFO SaaS revenue recognition is an ongoing priority for SaaS accounting teams. Keep an eye out as we will be making regular updates.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

Chargify

JULY 30, 2019

It might be your subscription model. But how do you know if your current subscription model is working or failing? We’ll cover the three most important metrics for judging your subscription model’s success: Free to paid conversion rate . Key Subscription Metric #1: Free to paid conversion rate. Likely not.

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Subscription Payment Features Metrics Scale 64

SaaStr

JULY 15, 2022

So how feasible do you think that works for a typical B2B SaaS business that probably our user-base is not too knowledgeable about [inaudible] on the internet for something specific in their day-to-day use case? But I almost never see mediocre outsource SEO really work for B2B. Jason Lemkin: But usually your teams can’t do that.

Scale 239

Scale Outsourcing Services Sales Hiring VP of Engineering 239

Sales Hacker

OCTOBER 15, 2018

If you missed episode 28, check it out here: PODCAST 28: How High Growth SaaS Companies Build and Lead Sales Teams w/ Chris Degnan. Aircall is a phone system designed for the modern sales team. Outreach triples the productivity of sales teams and empowers them to drive predictable and measurable revenue growth.

Customer Success 47

Customer Success Scale Underperforming Technical Team Retention 47

Chart Mogul

JULY 1, 2020

Customer interviews are a powerful tool that can help you better position your B2B product to attract and retain more customers. B2B marketing is much more complicated than consumer marketing. That’s because B2B businesses address particular niches, where customers don’t spend as much time online. You identify customer pains.

Interviewing 76

Interviewing B2B Marketing Underperforming Technical Team 76

Frontegg

SEPTEMBER 9, 2021

This is creating more and more friction during logins or after inactive sessions, something that has a direct effect on customer churn and subscription metrics. With password authentication, there is always additional stress on IT and support teams. Improved Security Standards. Passwords hurt business.

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Underperforming Technical Team Scale Technical Review Software Review 98

SaaStr

NOVEMBER 22, 2019

Before Optimizely, Travis spent 6 years at Salesforce in a number of sales roles including building the first Platform Sales team. What does Travis advise founders when it comes to uniting customer facing teams? * What does Travis advise founders when it comes to churn analysis? Loving our podcast content?

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Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 163

SmartKarrot

JANUARY 21, 2021

SaaS product management is the way of driving the development, launch, marketing, and improvement of company’s products. This needs to be chalked into a plan and communicated with higher-level teams for internal planning. Developing a strong plan. Product management is a process that essentially involves many teams and people.

Management 11

Management SaaS Scale Underperforming Technical Team 11

ProfitWell

JUNE 7, 2020

However, there is one metric that has a direct impact on your bottom line that many businesses don't track—and that is average customer churn rate. Failure to track and improve customer churn rates can lead to the death of your business, particularly for subscription services that rely heavily on repeat customers. Image Source.

Churn 83

Churn Payments Scale Underperforming Technical Team 83

Chart Mogul

JULY 1, 2020

Customer interviews are a powerful tool that can help you better position your B2B product to attract and retain more customers. B2B marketing is much more complicated than consumer marketing. That’s because B2B businesses address particular niches, where customers don’t spend as much time online. You identify customer pains.

Interviewing 52

Interviewing B2B Marketing Underperforming Technical Team 52

ProfitWell

AUGUST 18, 2020

As more companies move to SaaS and subscription-based models of revenue, this old paradigm is crumbling. The shift to the customer-first paradigm has happened quickly in SaaS and subscription-based economy. As a new, and in some ways, more preferred revenue model, new players are entering the SaaS and subscription market every day.

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SaaS Payments Payment Methods Underperforming Technical Team Outsourced Development 111

SaaStr

FEBRUARY 21, 2020

* What does David believe is the crucial step missing in B2B when it comes to finding product market fit? What is the most common mistake B2B companies make in the hunt for PMF? How does David think about scaling sales teams? But you said before there’s an important step missing when it comes to B2B.

Scale 196

Scale Sales Hiring Underperforming Technical Team Sales Recruiting 196