AWS Engineering Software Engineering 
Tom Tunguz
APRIL 28, 2022
That’s much more work than the automatic credit card payment with AWS. Can you imagine a site reliability engineer managing 15 to 20 tokens, coordinating with finance teams to ensure proper treasury management, while ensuring high uptime? Third, software engineers decentralize only a subset of the app.
Intercom, Inc.
JANUARY 12, 2021
From premature optimization to over-engineering solutions for your product, it’s easy to get caught up in making technology decisions that slow you down instead of speeding you up. At Intercom, we’ve found success running Lambda as glue code between AWS services. The top ten technical strategies to avoid. Multi-cloud architectures.
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Intercom, Inc.
FEBRUARY 26, 2018
by Rich Archbold, Senior Director of Engineering at Intercom. The same is true in software. In this battle, I’ve found a secret weapon hidden within one of our core engineering strategies, an idea called Run Less Software. When I say “execute”, I don’t simply mean the engineering challenges of building something.
Tom Tunguz
NOVEMBER 8, 2023
Most sophisticated data teams run like software engineering teams with product requirement documents, ticketing systems, & sprints. Data Products : The combination of large language models and data teams becoming software teams has led to data products. The same thing is happening in data.
Intercom, Inc.
APRIL 22, 2021
As it turns out, he’s also quite the writer – since the last time we spoke , he has published not one but two books on engineering. After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track.
Sylvia Ng
FEBRUARY 17, 2016
Putting together a job description for a Growth Engineer? The below tidbits are taken from 30+ job descriptions for Growth Engineers, all from tech companies such as Asana, Airbnb, AdRoll, Cybercoders, Mircosoft, UXPin, and Zenefits, to name a few. What do all these job descriptions tell us about growth engineering? Innovative.
Intercom, Inc.
MARCH 16, 2022
“The secret to Intercom’s success in this realm is simple: years of consistent, careful, and multi-faceted cultural, organizational, and engineering work”. The secret to Intercom’s success in this realm is simple: years of consistent, careful, and multi-faceted cultural, organizational, systems and software engineering work.
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