User Pilot

FEBRUARY 15, 2024

7 Best Salesforce email integrations you didn’t know you needed Salesforce offers several 3rd party email integrations that enable marketing, sales, and customer success teams to streamline their processes, fix leaks in the funnels, and boost customer engagement. Here are a few that we find particularly valuable.

Cloud 105

Cloud Engagement AWS Data 105

SmartKarrot

JULY 27, 2021

Role: Head of Customer Success Location: San Francisco, CA, US Organization: Turn/River Capital As a Head of Customer Success, you will work with the leadership teams at 2 to 3 of the Turn/River portfolio companies to develop and implement retention and growth strategies and build operational best practices.

Development Team Review 10

Development Team Review Technical Review Customer Success Systems Review 10

SmartKarrot

NOVEMBER 18, 2020

Role: Director, Customer Success Location: Toronto, Ontario, Canada Organization: Book4Time Inc. As a Director of Customer Success, you will assume direct responsibility for a handful of extremely strategic customers in providing a white-glove level of Customer Success. Ensure Smartly.io

Merchant Services 10

Merchant Services Technical Advisors Customer Success Payment Services 10

OpenView Labs

FEBRUARY 3, 2022

Usage-based pricing (UBP) , also known as consumption-based pricing, allows customers to pay for products according to how much they use. AWS and other infrastructure providers have been using UBP for nearly a decade. Focus on nailing your onboarding experience to create happy self-sufficient customers from the start.

Headcount 73

Headcount SaaS Compensation Acquisition 73

OPEXEngine

DECEMBER 15, 2020

To help you improve your customer churn rate, I asked a ton of founders, CEOs and Customer Success Managers to share their best churn-busting strategies, and answer this question: “What is your top tip for companies looking to reduce their customer churn rate?”

Churn 52

Churn SaaS Payments Payment Methods Payment Solutions 52

SaaStr

APRIL 26, 2024

On an adoption basis, there have been some “green shoots,” particularly with Klaviyo and the impact they’ve had bringing AI from a project siloed or customer interface level and into their core business where they’ve automated 700 humans and over two-thirds of their customer success. Why is Klaviyo noteworthy?

AI Search 219

AI Search AI Artificial Intelligence Scale 219

SaaStr

MAY 15, 2024

In many ways, they have to do better with UI/UX, onboarding, and conversions. In B2B, you also have fixed costs, but you can diversify monetization based on tokens or seats, or in the case of AWS, however you like. To maximize this fact, you need to have the right onboarding processes in place to recapture those people.

Subscription 165

Subscription Payment Features B2B Mobile 165

Sales Hacker

AUGUST 7, 2020

Customer Success. Amazon Web Services (AWS). Onboarding & Enablement Manager – Solutions Engineering. Head of Sales and Customer Success. Customer Success. Director of Customer Success. VP of Customer Success. Director, Customer Success.

VP of Engineering 121

VP of Engineering Sales Recruiting Sales Hiring Payment Services 121

ChurnZero

OCTOBER 16, 2020

Whether Customer Success or Sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. This Customer Success showdown, which took the form of an Oxford-style debate, was held at BIG RYG, ChurnZero’s annual Customer Success conference.

Scale 98

Scale Customer Success SaaS Payments Sales 98

SaaStr

OCTOBER 15, 2019

So one place would be in your customer success organization. We were doing more customer support, less customer success. It was less about making sure that customers were happy and individually reaching out to them. So that means retooling your customer success organization. Thanks Allie.

Underperforming Technical Team 160

Underperforming Technical Team Sales Hiring compliance SMB 160

OpenView Labs

JUNE 25, 2019

Obviously, this calculation assumes you have a firm grasp on your sales & marketing expenses, MRR by customer, and gross margin (don’t forget, expenses for customer success resources focused on onboarding should be included in your Cost of Goods Sold). If you haven’t already nailed those down, you need to start there.

Scale 40

Scale Development Team Review Software Review Benchmarks 40

User Pilot

JANUARY 26, 2024

For SaaS businesses, PLG offers benefits like lower user acquisition costs , reduced burden on customer success and support teams, sustainable and scalable business growth, and higher customer satisfaction, retention, and lifetime value. Provide onboarding experiences personalized to unique user needs to reduce time-to-value.

SaaS 103

SaaS Acquisition Onboarding Retention 103

User Pilot

APRIL 21, 2023

Product analysis benefits teams from across the organization, including your product , marketing , customer success , and UX design colleagues. To carry out product analysis, you need to track relevant product metrics , like Customer Acquisition Cost (CAC) and retention rate. Their choice depends on your goals.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Onboarding Retention 98

SaaStr

MAY 15, 2020

333: Bridget Gleason is the Head of Sales and Customer Success @ Tidelift, the company providing managed open source, backed by maintainers. In Today’s Episode We Discuss: * How Bridget made her way into the world of SaaS and Sales and came to be Head of both Sales and Customer Success at Tidelift. *

Sales Hiring 204

Sales Hiring Scale Technical Review Outsourcing Services 204

ChurnZero

SEPTEMBER 30, 2021

As your Customer Success team grows, it becomes necessary to set up an infrastructure around your data, processes, people, and systems to better enable your team – and that’s where Customer Success Operations comes in. For example, I think of AWS. Being under Customer Success can be powerful.

Customer Success 52

Customer Success Scale Sales Hiring Revenue 52

SaaStr

JULY 1, 2020

We can save companies $100,000 on their AWS bill. Everybody wants to save $100,000 on their AWS bill right now. We want to tell anybody that listens, you can save $100,000 on your AWS bill and demos are actually as high as they’ve ever been in late stage tech. We found something that works. Jason Lemkin: Got it.

Merchant Services 184

Merchant Services Scale Sales Recruiting Sales 184

SaaStr

JUNE 1, 2021

We have, as you all should have, the customer success teams. They’re onboarding, and their job is to make the customer successful and help them use the features of the product. Then, bam, they move to a competitor in one day. Have you been able to find that? Dharmesh : We tweaked some of that out.

Part-Time VPE 228

Part-Time VPE Technical Cofounder CTO Hire New CTO 228

Intercom, Inc.

JANUARY 24, 2019

There are plenty of companies that actually have that initial success. It’s less expensive than it’s ever been in terms of actually getting a product to market, whether it’s leveraging platforms like Salesforce or GCP or AWS or Heroku. “We’re really trying to accelerate success.

Scale 151

Scale Machine Learning Artificial Intelligence AI 151

Sales Hacker

SEPTEMBER 14, 2021

Everything from sourcing, finding the right candidates to onboarding, and then managing the employee experience once folks come on board. We’re super passionate about employee experience, both at Bamboo HR internally, but also in helping our customers reach the same goals. I was working with HR on his behalf, of finance.

Sales Recruiting 81

Sales Recruiting Sales Hiring Marketing Underperforming Technical Team 81

SaaStr

SEPTEMBER 13, 2020

We’ve all seen AWS and what they’ve done with their platform. Henry Schuck: And when I was thinking about this mistake, I was thinking about: Why was it that I wanted to put all the dollars into sales, and I was much less likely to put it in marketing, or HR, or customer success? It is staggering.

Sales Hiring 159

Sales Hiring Scale Payments Cloud 159

SmartKarrot

JANUARY 18, 2022

The company offers a data analytics platform based on Amazon Web Services (AWS), Google Clouds, and Microsoft Azure. It also offers excellent onboarding and support services and analytics to track user involvement in real-time. To understand how SmartKarrot can helps SaaS companies keep and grow loyal customers, Request a Demo.

SaaS Payments 11

SaaS Payments Payment Solutions Payment Methods Payments 11

Sales Hacker

OCTOBER 7, 2021

Again, I am a big believer in the power of customer storytelling for helping sales outcomes. As Compass’s Regional President of North Central, Rachael is responsible for driving revenue growth, M&A integrations, operations, marketing, and customer success across Illinois, Wisconsin, Indiana, and Minnesota.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

SaaStr

OCTOBER 25, 2019

How does Liat think Airtable is pushing up against the traditional customer success model? 277: When is the right time to go upmarket and how do you serve small, medium and large customers in the same company. Harry Stebbings: In terms of unlocking the potential, you said about the onboarding process there.

Sales Hiring 109

Sales Hiring Sales Recruiting Scale Underperforming Technical Team 109

SaaStr

JULY 10, 2020

We know about Zoom and we know about Slack and we even know about AWS, but look at these other categories. But when folks have time for discovery is better onboarding. I mean better onboarding of prospects during trials and discovery, and better onboarding of new customers. Make your onboarding awesome.

Scale 194

Scale Sales Hiring Pricing Sales Recruiting 194