CloudGeometry

MARCH 3, 2022

This has consequences both for the cost of onboarding a customer, as well as the cost of maintaining the customer during the discovery period. Think beyond the cloud about what other resources you need to invest in making customers successful with your platform.

Well Architected Framework 130

Well Architected Framework VPCs (Virtual Private Cloud) SaaS Cloud 130

CloudGeometry

MARCH 22, 2022

If the architecture specifies tracking of user-level activity, it’s not difficult to slice-and-dice the log data to select for a user parameter (such as with a JWT token ), or using tags to match user/tenant activity to the per unit billing that AWS itemizes in your monthly cloud bill.

DevOps as a Service 130

DevOps as a Service Software Delivery Well Architected Framework AWS 130

User Pilot

FEBRUARY 15, 2024

Einstein Activity Capture (AEC) automatically logs emails and events in Salesforce, reducing the need for manual entry but with limitations on data reportability, ownership, and potential data loss. The integration allows you to sync emails, contacts, and calendar tasks and events between the two platforms.

Cloud 81

Cloud Engagement AWS Data 81

User Pilot

APRIL 21, 2023

Product analysis benefits teams from across the organization, including your product , marketing , customer success , and UX design colleagues. To carry out product analysis, you need to track relevant product metrics , like Customer Acquisition Cost (CAC) and retention rate. Their choice depends on your goals.

Underperforming Technical Team 87

Underperforming Technical Team SaaS Onboarding Retention 87

User Pilot

JANUARY 26, 2024

For SaaS businesses, PLG offers benefits like lower user acquisition costs , reduced burden on customer success and support teams, sustainable and scalable business growth, and higher customer satisfaction, retention, and lifetime value. The more customers you have, the lower the cost per customer.

SaaS 75

SaaS Acquisition Onboarding Retention 75

Intercom, Inc.

DECEMBER 31, 2019

As we cross the threshold from one decade to another, it’s natural to look back at the previous 10 years and try to make sense of events. Viewed this way, it might seem like the 2010s were less eventful than the 2000s – after all, the tech giants of today are largely the same as a decade ago. The decade ahead.

Payment Solutions 259

Payment Solutions Payment Methods Software SaaS Payments 259

SaaStr

MAY 22, 2020

Bevy is a customer-to-customer community management platform, building products that brands use to build, grow and manage their community event programs, both virtual and IRL for companies like Slack, Twitch, Salesforce, Atlassian, and Duolingo. Listen to the start of the episode for a promo code to our upcoming events!

Technical Advisors 198

Technical Advisors Engagement Startup Benchmarks 198

SaaStr

JULY 1, 2020

Then, that’s all we’re going to do today, but we’ll have two more virtual events at least. Thanks for putting on the event. What we did was we looked at, again we had a couple weeks of data and we knew which verticals were being disproportionately impacted by this event. Sam Blond: Well, I’ll jump in.

Merchant Services 170

Merchant Services Scale Sales Recruiting Sales 170

SmartKarrot

NOVEMBER 18, 2020

Role: Director, Customer Success Location: Toronto, Ontario, Canada Organization: Book4Time Inc. As a Director of Customer Success, you will assume direct responsibility for a handful of extremely strategic customers in providing a white-glove level of Customer Success. Ensure Smartly.io

Merchant Services 10

Merchant Services Technical Advisors Customer Success Payment Services 10

The Angel VC

FEBRUARY 20, 2016

Ten years ago, there was nobody who SaaS founders could ask in order to learn how to do, for example, inbound marketing, low-touch sales or customer success. Many of the tactics that everybody is using today hadn’t been invented yet. In the last ten years the playbook has been written and subsequently published.

Scale 192

Scale Scaling SaaS AWS 192

SaaStr

MAY 15, 2020

333: Bridget Gleason is the Head of Sales and Customer Success @ Tidelift, the company providing managed open source, backed by maintainers. Listen to the start of the episode for a promo code to our upcoming events! Why does Bridget believe the best starting point for customer success is “company culture and value”?

Sales Hiring 188

Sales Hiring Scale Technical Review Outsourcing Services 188

Sales Hacker

AUGUST 7, 2020

A recent study analyzed data from thousands of events over a five year period and found that approximately 70% of professional event speakers are male. At Sales Hacker, we’re serious about diversity, and for that reason, we’ve compiled a list of 530+ female sales experts to consider for your next event. Customer Success.

VP of Engineering 121

VP of Engineering Sales Recruiting Sales Hiring Payment Services 121

Chart Mogul

DECEMBER 6, 2023

Jonah Mandel ,VP Sales and Customer Success at Capchase “Boards are going to push companies to start focusing more and more on growth vs the efficiency mindset of 2023. Companies that don’t invest in community, events, referral programs and strategic partnerships will really struggle to build top-of-funnel results.”

AI Search 52

AI Search SaaS Generative AI ChatGPT 52

OPEXEngine

JANUARY 11, 2022

Additionally, it is a flexible model that allows customers to buy only what they need (i.e., There are many vendor benefits, too — it is easier to sell and it embodies a customer success solution orientation that drives high customer lifetime value and revenue. CRM, CPQ, SPM, Customer Success, etc.),

Pricing 52

Pricing Payment Solutions Outsourced Development Compensation 52

Totango

MARCH 5, 2019

That is, right after they post on social media about the awful company that sold them a bad, unsupported product. Instead, have best practices for customer escalation management in place and be ready to resolve your customers’ problems fast and effectively. 1: Listen to the Customer.

Management 58

Management Compensation Software Review AWS 58

SaaStr

JANUARY 28, 2020

Anthony : I’ll add more too and this sounds like a sponsored answer, but customer success becomes even more important as we sort of think about where growth is coming from. Obviously, marketing and investments are expensive and we know the cost to keep a customer is obviously a lot less. The customers love her, right?

Sales Hiring 199

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 199

SaaStr

OCTOBER 15, 2019

So one place would be in your customer success organization. We were doing more customer support, less customer success. It was less about making sure that customers were happy and individually reaching out to them. So that means retooling your customer success organization. Thanks Allie.

Underperforming Technical Team 147

Underperforming Technical Team Sales Hiring compliance SMB 147

OPEXEngine

DECEMBER 15, 2020

To help you improve your customer churn rate, I asked a ton of founders, CEOs and Customer Success Managers to share their best churn-busting strategies, and answer this question: “What is your top tip for companies looking to reduce their customer churn rate?” We can do better.

Churn 52

Churn SaaS Payments Payment Methods Payment Solutions 52

SaaStr

OCTOBER 31, 2019

It was around that time about 12 years ago that Jeff Bezos launched AWS, and some of you may remember that, when he did this, Wall Street analysts were looking at him and saying, “Why would you take what’s already a very unprofitable business and drive it further into the red by investing in this AWS initiative?”

Cloud 100

Cloud Scale AWS Machine Learning 100

Sales Hacker

MARCH 10, 2020

Tackle can give you access to the AWS, Azure, and Google Cloud platforms and your end customer can purchase your solution through those marketplaces, which can streamline the entire process and help you skip a bunch of steps. ” And also talking to your customers as well. Sam Jacobs: Hey everybody, it’s Sam Jacobs.

Sales Hiring 73

Sales Hiring Scale Marketing AWS 73

SaaStr

JUNE 3, 2020

Thanks to Jason Lemkin and the SaaStr Team for putting on this event in a very tough time. And G2 Gives, we partner with philanthropies, we partner with some of our customers like AWS and Google Cloud, who can then make donations for every review, to thank their customers. Godard Abel | Co-Founder and CEO @ G2.

Software Review 173

Software Review Scale Technical Review SaaS 173

SaaStr

APRIL 30, 2022

Low touch you’re gonna talk a lot about what we call customer success teams. Customer success teams are basically about building at scale this self-serve engine. That’s typically the AWS model, depending on how much space you take, service space, you will pay more.

SaaS Payments 230

SaaS Payments Metrics Payment Methods Scale 230

SaaStr

JUNE 1, 2021

” Now, years later, millions of dollars later, we wrote a book, have a blog that gets two million visits, had an event that had 14,000 people last year. We have, as you all should have, the customer success teams. This is going to be a thing. This should be a thing.” It’s this big thing.

Part-Time VPE 209

Part-Time VPE Technical Cofounder CTO Hire New CTO 209

OpenView Labs

MAY 20, 2019

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). In fact, the cost of acquiring a customer has gone up by 65% in the past five years, according to a ProfitWell survey of 800 companies.

Scale 70

Scale Startup Technical Review Software Review 70

OpenView Labs

MAY 20, 2019

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). In fact, the cost of acquiring a customer has gone up by 65% in the past five years, according to a ProfitWell survey of 800 companies.

Scale 51

Scale Startup Technical Review Software Review 51

SaaStr

DECEMBER 13, 2019

Most recently Yousuf was the CIO & VP of Customer Success @ Moveworks, the advanced AI built for enterprise providing automatic resolution of IT issues. Listen to the start of the episode for a promo code to our upcoming events! And by the way, the customer experience is not just, I bought this product, I deployed it.

Technical Advisors 153

Technical Advisors Scale Technical Review Payment Solutions 153

SaaStr

SEPTEMBER 12, 2019

Your sales team becomes more efficient, your customer success team becomes efficient, your customers like you more. When your customers are actually using the product and love the product, it’s such an easier sell. They have a customer success team. For free is the key here, and you invite people.

Investment 100

Investment Underperforming Technical Team Sales Hiring Software Review 100

OpenView Labs

MAY 20, 2019

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). In fact, the cost of acquiring a customer has gone up by 65% in the past five years, according to a ProfitWell survey of 800 companies.

Scale 40

Scale Startup Technical Review Software Review 40

SaaStr

MAY 21, 2019

78 times in the AWS … ADABAS was referenced in the Amazon press release and earnings announcement. Now, let’s imagine that this company, over the last few years, heavily invested in customer success and really drove up their net retention by 15 points and let’s say, they’re 125% net retention.

Cloud 163

Cloud Scale Finance Retention 163

SaaStr

MAY 3, 2019

Innovation is about empathy with your customers. It’s all about customer obsession! In this session, Sandy Carter, AWS Vice President will hone your superpower – not of customer focus, or customer driven, but customer obsessed. There’s a several factors that play into that.

VP of Engineering 144

VP of Engineering Sales Hiring Technical Review Development Team Review 144

SaaStr

JULY 10, 2020

You love Eventbrite, but without live events, as much of 95% of their bookings have been lost. We know about Zoom and we know about Slack and we even know about AWS, but look at these other categories. I mean better onboarding of prospects during trials and discovery, and better onboarding of new customers. We love Eventbrite.

Scale 178

Scale Sales Hiring Pricing Sales Recruiting 178

SaaStr

OCTOBER 25, 2019

Listen to the start of the episode for a promo code to our upcoming events! In Today’s Episode We Discuss: * How Liat made her way into the world of SaaS and came to be VP of Customer Engagement at one of Silicon Valley’s hottest startups in Airtable. Loving our podcast content? What changes with children? Liat Bycel: It’s not.

Sales Hiring 108

Sales Hiring Sales Recruiting Scale Underperforming Technical Team 108

SmartKarrot

MARCH 2, 2023

Top 15 VC Podcasts 2023 [Listed Alphabetically] 100x Entrepreneur 100x Entrepreneur – By Siddhartha Ahluwalia Siddhartha Ahluwalia is a 2x founder, VC & Startup Business Development Manager at Amazon Web Services (AWS). To see how SmartKarrot helps B2B companies streamline and scale customer success, Request a Demo.

Venture Capital 10

Venture Capital Scale Entrepreneurship EKS (Elastic Kubernetes Service) 10

Sales Hacker

SEPTEMBER 14, 2021

They’ve got a new website to learn how Outreach performs the act of outreach, how the team follows up with every lead in record time after virtual events, how they turn leads into revenue. Everything is backed up by data pulled from Outreach processes and customer base. I was working with HR on his behalf, of finance.

Sales Recruiting 80

Sales Recruiting Sales Hiring Marketing Underperforming Technical Team 80

SaaStr

SEPTEMBER 13, 2020

We’ve all seen AWS and what they’ve done with their platform. Henry Schuck: And when I was thinking about this mistake, I was thinking about: Why was it that I wanted to put all the dollars into sales, and I was much less likely to put it in marketing, or HR, or customer success? It is staggering. Jason Lemkin: Yeah.

Sales Hiring 152

Sales Hiring Scale Payments Cloud 152

Sales Hacker

OCTOBER 7, 2021

Again, I am a big believer in the power of customer storytelling for helping sales outcomes. As Compass’s Regional President of North Central, Rachael is responsible for driving revenue growth, M&A integrations, operations, marketing, and customer success across Illinois, Wisconsin, Indiana, and Minnesota.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130