SaaStr

OCTOBER 31, 2019

Bessemer Venture Partners’ Alex Ferrara takes a look at trends and predictions for the cloud industry in 2019. One of the most popular sessions from SaaStr Annual, this presentation will provides an in-depth look at the cloud computing industry across Europe and globally. Want to see more content like this? A few more.

Cloud 104

Cloud Scale AWS Artificial Intelligence 104

CloudGeometry

JULY 8, 2021

When you treat your cloud provider as a fractional colo. Bottom-up cost transparency is a key feature of any public cloud platform. Cloud compute spend is another form of technical debt; more on that in a future post). An alternative: the Cloud Container Solutions Cloud Native Maturity Matrix. Containers!

Well Architected Framework 130

Well Architected Framework Payment Methods CTO Hire Payment Solutions 130

Intercom, Inc.

OCTOBER 19, 2022

Intercom services and data are hosted in Amazon Web Services (AWS) facilities in the USA (us-east-1), Dublin, Ireland (eu-west-1), and Sydney, Australia. . All of our infrastructure and data are spread across three AWS availability zones and will continue to operate should any one of those fail. Employee security.

compliance 138

compliance Data Software Review Scale 138

Sales Hacker

OCTOBER 6, 2023

Currently, there are 3 primary options available to implement AI in a company: Cloud or LLM providers: Large cloud providers, like AWS, Google, or Microsoft, all provide services to implement generative AI in a secure way in the cloud. They typically specialize in a specific business function or area.

Artificial Intelligence 119

Artificial Intelligence AI Generative AI Blockchain 119

User Pilot

MARCH 5, 2025

Features and functionality: Does the platform offer core engagement features, such as in-app flows, engagement tracking , and customer support? Customization options: Can you tailor the platform to match your brand identity and specific needs? Customer support: Does the vendor provide reliable and responsive customer support?

Software Review 52

Software Review Engagement Software Scale 52

Baremetrics

MARCH 30, 2021

Zuora Chargebee Zuora Similarities 2 Chargebee Vs. Zuora Pricing 3 Chargebee Vs. Zuora: Target customer size 4 Chargebee Vs. Zuora: Ease of Use 5 Chargebee Vs. Zuora : Customer support What suits your business? Just like Chargebee, it is web-based and offers 24-7 customer service. 6 How Baremetrics Can Help.

Payment Solutions 105

Payment Solutions Payment Features Payments Payment Methods 105

User Pilot

APRIL 2, 2025

Protect customer data with the highest compliance standards Every data point you collect represents actual people, so safeguarding it is a must. Userpilots data is fully encrypted and stored with SOC-compliant vendors like Amazon AWS and Google Cloud. which can damage your brand reputation. Konstantin L.,

Mobile 65

Mobile Underperforming Technical Team Onboarding AWS 65

Neil Patel

FEBRUARY 5, 2021

The sticker price for WP Engine is higher than average, but it includes customer support from some of the most talented WordPress experts in the world. A customer identifies a problem or makes a request, and WP Engine’s support team gets it done. These on-demand support resources are critical to people starting out.

Management 142

Management Technical Review Outsourced Development Underperforming Technical Team 142

Full Session

DECEMBER 30, 2024

Support FullSession is known for responsive customer support. PostHogs ability to host data on your servers offers greater privacy control than VWOs cloud-based model. Integrations PostHog works well with Kafka, Slack, AWS, Google Cloud, GitHub, Tableau, and Looker.

Payment Methods 52

Payment Methods Payment Solutions Payments SaaS Payments 52

How To Buy Saas

MAY 21, 2025

From cloud-based SaaS solutions to on-premise enterprise software , businesses worldwide are leveraging ATS technology to build efficient, fair, and scalable hiring pipelines. Table of Contents Cloud-Based vs. On-Premise ATS Solutions The Top 10 Applicant Tracking Systems for 2025 1. GDPR for data privacy in Europe).

Systems Review 52

Systems Review Sales Recruiting Sales Hiring Technical Review 52

Neil Patel

JANUARY 8, 2021

Ads, a cap on how much traffic you can get, sudden downtimes, and little to no customer support are just some of the trade-offs that come with using a free host. Customer support. Support for websites hosted in a free web host is limited at best.

Payment Methods 144

Payment Methods Payments Payment Solutions Payment Services 144

Teamgate

JUNE 11, 2025

is a powerful cloud observability platform that helps us monitor our infrastructure and applications in real time. The AI-powered insights have helped us identify and resolve issues faster, resulting in stellar uptime and increased customer satisfaction for Fortune 500 customers.” “Middleware.io ” – Tatevik H.,

Scale 52

Scale Payment Solutions SaaS Payments Payments 52

Audacix

JUNE 9, 2023

Cloud Security Platform Management (CSPM) Microsoft defines a CSPM tool as one that "identifies and remediates risk by automating visibility, uninterrupted monitoring, threat detection, and remediation workflows to search for misconfigurations across diverse cloud environments/infrastructure, including: Infrastructure as a Service (IaaS)."

Software Review 66

Software Review Software DevOps as a Service AWS 66

Scytale

OCTOBER 30, 2024

TrueVault provides secure cloud storage for HIPAA-regulated information, ensuring that PHI is fully protected with data encryption and other security measures. Consider Your Team’s Technical Expertise If your team isn’t exactly tech-savvy, go for a tool that’s easy to use, with solid customer support and built-in training.

Payment Services 52

Payment Services compliance Payment Solutions Payment Methods 52

User Pilot

APRIL 30, 2024

Cloud computing offers three main service models: SaaS for ready-to-use software, PaaS for application development frameworks, and IaaS for scalable virtualized computing resources. HubSpot and Salesforce are both CRMs that offer customer analytics, survey tools, and extensive integrations. What are the benefits of the SaaS model?

SaaS Payments 104

SaaS Payments Payment Methods Payment Services Payment Solutions 104

SaaStr

NOVEMBER 13, 2020

I wanted to have another fun, informal conversation with, one of, I think, the most insightful and smartest cloud investors, Sunil Dhaliwal. Interesting for a couple reasons, but Sunil’s been investing in cloud internet since before almost anybody. The first is: It’s the best proxy for AWS growth in the private markets.

Sales Recruiting 192

Sales Recruiting Development Team Review Technical Review Sales Hiring 192

Sales Hacker

MARCH 29, 2021

As a result, more products are being discovered and sold through online marketplaces, like the Salesforce AppExchange and the AWS Marketplace. If you look at the 10 largest SaaS companies and the five leading cloud providers , for example, 14 out of the 15 have hundreds or thousands of technology and channel partners.

Payments 111

Payments SaaS Payments Payment Solutions Payment Services 111

Stax

APRIL 18, 2024

Examples of popular SaaS apps include Shopify, an eCommerce platform, Dropbox, a cloud storage service, and Stax Bill, an automated payment processing system. Some may use cloud platforms for online solutions. Customer Support In-house support teams maintain direct relationships with end-users for assistance.

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

Baremetrics

DECEMBER 7, 2023

You’ll need Cost of Revenue to calculate your Gross Margin, which in turn you need to calculate Customer Lifetime Value (LTV), Customer Acquisition Cost (CAC) Payback Time and to understand your company’s unit economics in general.

Startup 90

Startup Merchant Services DevOps as a Service SaaS 90

How To Buy Saas

MAY 27, 2025

Pro Google DeepMind Not Public 1M tokens Multimodal, long-context, efficient (MoE) Long-doc analysis, video/audio integration API via Google Cloud Commercial Claude 4 Opus Anthropic Not Public 200K+ tokens (1M Enterprise) Code generation, safety, factual accuracy Coding, enterprise chatbots, legal use cases API via Anthropic Commercial LLaMA 3.1

Artificial Intelligence 40

Artificial Intelligence AI Search AI Software Review 40

ProfitWell

SEPTEMBER 10, 2020

Gartner is estimating that the cloud services industry as a whole will outpace the growth of overall IT services by a factor of three, with SaaS making up $143.7 28% of IT spending will shift to the cloud by 2022. Gartner is also predicting that nearly a third of IT spending will shift to the cloud by that same year.

SaaS Payments 66

SaaS Payments Trends Merchant Services Payments 66

User Pilot

JULY 28, 2024

For instance, a data analyst at a company focused on customer support might prioritize analyzing customer feedback and support ticket data to identify areas for improvement in service delivery. Utilize cloud-based data platforms (AWS, Azure, Google Cloud) for scalable data storage, processing, and analysis.

Data 52

Data Azure Data Analysis Artificial Intelligence 52

How To Buy Saas

APRIL 25, 2024

Most notably, it’s started to help businesses who use cloud-based services operate and deliver their services to their customers more efficiently. Keep reading to explore the cloud-based service industry and its brief evolution. In the 2000s, they introduced a groundbreaking cloud-based CRM solution, changing the whole industry.

Artificial Intelligence 52

Artificial Intelligence Trends AI Machine Learning 52

Chart Mogul

DECEMBER 22, 2021

Cloud destinations (coming soon) — we are in process of adding the ability to export your MRR movements data from ChartMogul onto the cloud. We will support exports to Amazon S3, Microsoft Azure Blob, and Google cloud storage. This year, we also migrated ChartMogul to AWS cloud.

Software Review 52

Software Review Systems Review Payment Features PayPal 52

User Pilot

JUNE 27, 2024

Best tool for CX: Zoho Desk – The cloud-based help desk software by Zoho offers several features, including a ticketing system, customer portal, and reporting. Besides simplifying customer support , the tool is also designed to help team members in different departments collaborate on customer issues.

Leadership 52

Leadership Market Research Healthcare Trends 52

SaaS Metrics

JUNE 10, 2019

Security is one of the main reasons why many businesses, especially small and medium businesses hold themselves back from taking advantage of powerful cloud technologies. The total cost of ownership was once the main roadblock for potential SaaS customers, but security is now arguably on top of the list. Cloud Standards.

VPCs (Virtual Private Cloud) 40

VPCs (Virtual Private Cloud) Technical Review SaaS Systems Review 40

How To Buy Saas

OCTOBER 11, 2023

Amazon Simple Email Service (SES) is a cloud-based email marketing service that can be integrated into any application for bulk email automation. Amazon also offers you the option to access the API using the AWS Command Line Interface (AWS CLI) or the AWS Software Development Kit (SDK). What is Amazon SES? and many more.

Technical Review 52

Technical Review Software Review Systems Review Payment Methods 52

Full Session

NOVEMBER 27, 2024

Customer support You can reach the support team via live chat or email or visit the help center for common queries. Supported platforms Userpilot supports data collection on web-based platforms. Supported platforms Google Analytics works with web-based platforms and supports both desktop and mobile devices.

Software Review 52

Software Review Software Technical Review Systems Review 52

Full Session

NOVEMBER 27, 2024

Customer support You can reach the support team via live chat or email or visit the help center for common queries. Supported platforms Userpilot supports data collection on web-based platforms. Supported platforms Google Analytics works with web-based platforms and supports both desktop and mobile devices.

Software Review 52

Software Review Software Technical Review Systems Review 52

SaaStr

JUNE 1, 2025

The Infrastructure Math Is Unprecedented The Capital Intensity Is Off The Charts: Big Six tech CapEx: $212B annually (63% YoY growth) Microsoft AI business: $13B run-rate (175% YoY growth) NVIDIA data center revenue: $39B quarterly (78% YoY growth) Amazon AWS CapEx as % of revenue: 49% (vs. The Scary Part: Energy consumption is exploding.

AI Search 232

AI Search AI CTO Hire ChatGPT 232

All that Saas

JUNE 22, 2021

It is easy to import all the mind maps from iMindMap (or from iMindMap Cloud) into Ayoa. Here is a brief rundown of all things security with the Ayoa platform: Secure Data Centers: The server infrastructure is hosted on Amazon Web Services (AWS), and it highly-regulated by the most trusted organizations worldwide. Customer Support.

Software Review 52

Software Review Technical Review Systems Review Payment Methods 52

SaaStr

MAY 14, 2019

The cloud’s biggest days are yet to come. The rise of the public cloud is driving a massive replatforming of the tech stack and customer experiences for every company. Like the notion, was cloud going to be the future? This cloud thing isn’t a certain thing yet, etc, etc. What’s next?

Cloud 236

Cloud Sales Recruiting Scale Sales Hiring 236

OpenView Labs

JANUARY 29, 2020

In his book, Free , Chris Anderson explains that Freemium works on the 5 Percent Rule – where 5% of premium customers support the remaining 95% of free users. In their freemium plan, AWS offers a year’s worth of micro instance for free – a time-bound freemium model. They ultimately gated those features to convert more customers.

Pricing 105

Pricing Payments SaaS Payments Payment Solutions 105

SaaStr

MAY 21, 2019

Join Bessemer Venture Partners’ Byron Deeter and Kristina Shen as they take a look at trends and predictions for the cloud industry in 2019. This marks the company’s fifth annual in-depth look at the cloud computing industry. And guess were how many of them were private cloud unicorns? Join us at SaaStr Annual 2020.

Cloud 182

Cloud Scale Finance Retention 182

SaaStr

OCTOBER 25, 2019

We have a customer engagement organization that encompasses all of our customer facing teams. So as a part of this organization we have sales, we have DBRs, we have customer success, we have customer experimentation, and we have customer support. You have a huge obligation to your customer, right?

Sales Hiring 135

Sales Hiring Sales Recruiting Scale Underperforming Technical Team 135

How To Buy Saas

JUNE 3, 2025

Real-world SaaS use : Developers use LLMs for everything from automated customer support to personalized content feeds. A support chat might use a safe, compliant model, while a coding assistant might choose a highly capable coder. 200K+ tokens High (cloud-optimized) Input: $3Output: $15 Mistral Large 2 84.0%

Artificial Intelligence 59

Artificial Intelligence Software Review Development Team Review Technical Review 59

Scytale

APRIL 16, 2025

Additionally, it integrates well with other tools and can be deployed on AWS or Azure. Datadog Datadog is a powerful and versatile cloud monitoring tool that integrates seamlessly with popular cloud providers like AWS, Azure, and GCP. Do paid tools offer better customer support compared to free tools?

Technical Review 40

Technical Review Startup Software Review GCP(Google Cloud Platform) 40