SmartKarrot

JUNE 30, 2022

Customer success is one aspect of corporate SaaS mergers and acquisitions that is sometimes overlooked. Organizations are guilty of putting it on the back burner even though it is one of the most crucial factors in success. Maintaining the focus on customer success throughout the mergers and acquisitions process is difficult.

Acquisition 10

Acquisition Customer Success Technical Review Underperforming Technical Team 10

SmartKarrot

JANUARY 11, 2023

Two Types of Outcomes in B2B. We deal with two different types of outcomes in B2B environments. The second we call a Success Outcome, which is the bigger outcome the customer is trying to achieve. The pie tastes awful. The Product Outcome was achieved but the Success Outcome wasn’t. That’s an outcome.

Entertainment 19

Entertainment AWS B2B Customer Success 19

Sales Hacker

AUGUST 7, 2020

Customer Success. CEO of Bizzit, Head of the B2B~ers Community. Amazon Web Services (AWS). B2B Sales Growth Strategist. Head of Sales and Customer Success. Customer Success. Director of Customer Success. VP of Customer Success. Director, Customer Success.

VP of Engineering 121

VP of Engineering Sales Recruiting Sales Hiring Payment Services 121

OpenView Labs

JANUARY 29, 2020

CEO Brian Halligan describes their revamped go-to-market motion as “ a flywheel where the customers are the main driver that pulls new prospects in ” and boasts that half of HubSpot’s new customers use the free product before they buy. How These Freemium SaaS Companies Are Redefining Customer Success.

Pricing 82

Pricing Payments SaaS Payments Payment Solutions 82

Sales Hacker

MARCH 1, 2019

It’s for all roles in the revenue organization from Demand Gen, to Sales Development, Ops/Enablement, Management, Leadership, Account Executives, and even Customer Success. Now, serving as CEO, he’s built it to over 350 employees and 3,000 customers. And much, much more. About the Authors. Manny Medina. Mark Kosoglow.

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Scale Engagement Sales AWS 58

SaaStr

JANUARY 28, 2020

Anthony : I’ll add more too and this sounds like a sponsored answer, but customer success becomes even more important as we sort of think about where growth is coming from. Obviously, marketing and investments are expensive and we know the cost to keep a customer is obviously a lot less. The customers love her, right?

Sales Hiring 212

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 212

SaaStr

JUNE 3, 2020

And G2 Gives, we partner with philanthropies, we partner with some of our customers like AWS and Google Cloud, who can then make donations for every review, to thank their customers. And only then do you get to leads, you get the customer, and you get to growth? They can make donations for those charities.

Software Review 189

Software Review Scale Technical Review SaaS 189

SaaStr

OCTOBER 15, 2019

So one place would be in your customer success organization. We were doing more customer support, less customer success. It was less about making sure that customers were happy and individually reaching out to them. So that means retooling your customer success organization. Thanks Allie.

Underperforming Technical Team 161

Underperforming Technical Team Sales Hiring compliance SMB 161

ChurnZero

OCTOBER 16, 2020

Whether Customer Success or Sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. This Customer Success showdown, which took the form of an Oxford-style debate, was held at BIG RYG, ChurnZero’s annual Customer Success conference.

Scale 98

Scale Customer Success SaaS Payments Sales 98

ChurnZero

SEPTEMBER 30, 2021

As your Customer Success team grows, it becomes necessary to set up an infrastructure around your data, processes, people, and systems to better enable your team – and that’s where Customer Success Operations comes in. For example, I think of AWS. Being under Customer Success can be powerful.

Customer Success 52

Customer Success Scale Sales Hiring Revenue 52

SmartKarrot

MARCH 2, 2023

Top 15 VC Podcasts 2023 [Listed Alphabetically] 100x Entrepreneur 100x Entrepreneur – By Siddhartha Ahluwalia Siddhartha Ahluwalia is a 2x founder, VC & Startup Business Development Manager at Amazon Web Services (AWS). To see how SmartKarrot helps B2B companies streamline and scale customer success, Request a Demo.

Venture Capital 10

Venture Capital Scale Entrepreneurship EKS (Elastic Kubernetes Service) 10

SmartKarrot

SEPTEMBER 15, 2022

This is one of the main reasons why many businesses opt for cloud hosting services from established providers like Microsoft Azure or Amazon AWS rather than managing their infrastructure—professionals manage their infrastructure. To see how SmartKarrot helps B2B companies streamline and scale customer success, Request a Demo.

Scale 10

Scale Cloud Enterprise Scaling 10

Sales Hacker

FEBRUARY 2, 2024

Super Bowl is around the corner: Gong did Super Bowl ads starting in 2021 and 2022 before it was ‘cool’ for B2B companies, setting a new record week for pipeline creation at the company. AI: Google is releasing a new AI-powered tool, ImageFX , for image creation. Listen to Udi Ledegor’s story about it on Demandbase’s channel.

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Metrics Revenue Scale Marketing 93

Chart Mogul

DECEMBER 6, 2023

But some important recent exits, AI tailwinds and (relative) B2B resilience could help SaaS funding turn a corner.” Jonah Mandel ,VP Sales and Customer Success at Capchase “Boards are going to push companies to start focusing more and more on growth vs the efficiency mindset of 2023.

AI Search 52

AI Search SaaS Generative AI ChatGPT 52

Sales Hacker

AUGUST 18, 2023

As always, you’ll hear real stories/strategies/tactics from real revenue operators spanning: sales, marketing, customer success, operations/enablement, product and hiring. Seth Hammac , Global Partnerships & Alliances @ AWS Ok so what CAN you do to set yourself up for success?

Scale 68

Scale VP of Engineering Sales Hiring Enterprise 68

Intercom, Inc.

JANUARY 24, 2019

There are plenty of companies that actually have that initial success. It’s less expensive than it’s ever been in terms of actually getting a product to market, whether it’s leveraging platforms like Salesforce or GCP or AWS or Heroku. “We’re really trying to accelerate success.

Scale 151

Scale Machine Learning Artificial Intelligence AI 151

OpenView Labs

FEBRUARY 3, 2021

Trend #2: Delighting the customer is more important than winning the customer. This trend is about taking a longer view of the customer journey and relationship. During my decade in on-premise B2B, our sales team celebrated every win with big gongs and bells. For us, that was the end of the journey,” she explained. “In

Marketing 55

Marketing Trends AWS Strategy 55

Sales Hacker

SEPTEMBER 29, 2020

Vishal Sunak: I began my journey in B2B SaaS at Backupify, and got the opportunity to learn the SaaS game from some real experts. And I had done that even before I got into B2B software, doing military electronic design, right? I got the infrastructure, I got the AWS bill, don’t worry about it. Don’t worry about it.”

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Scale CTO Hire Scaling CTO Coach 108

Sales Hacker

OCTOBER 7, 2021

Lori speaks, writes, coaches and trains company leaders on ways to find, recruit, retain, and promote more women in sales and helps women become part of the best profession – B2B sales. Know that who you are, what you stand for, and how you bring that into your customer relationships is the only true differentiator you have.

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Scale Sales Recruiting Sales Hiring VP of Engineering 130

SaaStr

MAY 3, 2019

Innovation is about empathy with your customers. It’s all about customer obsession! In this session, Sandy Carter, AWS Vice President will hone your superpower – not of customer focus, or customer driven, but customer obsessed.

VP of Engineering 156

VP of Engineering Sales Hiring Technical Review Development Team Review 156

SmartKarrot

FEBRUARY 4, 2022

Amazon Web Services (AWS). Amazon, the global marketplace, also offers several other services, one of which is Amazon Web Services (AWS). AWS offers cloud services to businesses. The services include customer engagement , immersive virtualization technologies, analytics, and blockchain. Founded in: 1982. Founded in: 2013.

Marketplace as a Service 10

Marketplace as a Service SaaS AWS Cybersecurity 10

OpenView Labs

JANUARY 3, 2020

If the experience is poor (less than one) the effective price is higher, for the customer that is. Superior customer experience acts like a discount for the customer, but you don’t need to give up revenue. Customer success and customer experience are sometimes hard to quantify.

Pricing 54

Pricing Scale Underperforming Technical Team B2B 54

SaaStr

OCTOBER 25, 2019

How does Liat think Airtable is pushing up against the traditional customer success model? 277: When is the right time to go upmarket and how do you serve small, medium and large customers in the same company. We have a customer engagement organization that encompasses all of our customer facing teams.

Sales Hiring 109

Sales Hiring Sales Recruiting Scale Underperforming Technical Team 109

SaaStr

JULY 10, 2020

In a B2B context, you can imagine overlaying the concept of go-to-market fit which really outlines your approach and your playbook at every step of the way, from awareness to evaluation, purchase, and then pricing and renewals. We know about Zoom and we know about Slack and we even know about AWS, but look at these other categories.

Scale 195

Scale Sales Hiring Pricing Sales Recruiting 195