ProfitWell

AUGUST 21, 2019

Subscriptions are all about relationships. To see how in-person sales and customer success affects the long-term success of subscriptions, we looked at the data from over 3.5 thousand companies and nearly twenty thousand subscription consumers to see how it all shakes out.

Churn 61

Churn Customer Success Airlines Sales 61

Intercom, Inc.

MARCH 12, 2020

Many view memberships and subscriptions as the model of the future. When he set out to create this world-class brand that would be recognized as one of the finest hotels in the world, he said that the way to do it wasn’t to be over the top every time, but just to be better than average. . One way to avoid this slow death?

Airlines 164

Airlines Technical Review Subscription Payment Features 164

ProfitWell

MARCH 5, 2020

Plus, GrubHub launches a subscription to get ahead of the competition. Listen wherever you get podcasts: Your top subscription news. We’ve found that the best brands who’ve built communities around their products , even if it’s just wanting to see the company succeed, get the best response rates. A tasty hub for brand affinity.

Scale 52

Scale Underperforming Technical Team Airlines Subscription 52

Buffer Resources

FEBRUARY 29, 2024

With a background in the dynamic airline industry, I transitioned into small business ownership ten years ago, where I became intimately involved in marketing tasks. As with many other small business owners at Veico Car Rental, we understand that competing with big box brands and their substantial advertising budgets is challenging.

Payment Methods 78

Payment Methods Business Software Review Payment Services 78

ProfitWell

JANUARY 22, 2020

Today, we’re talking subscription-based beauty—in both style and care. Your top subscription news. Subscription packing. The clothing rental and subscription service has teamed up with Marriott International’s W Hotels to offer visitors a style experience suited just for them. Why is it important? P&G x Billie.

Airlines 45

Airlines Subscription Payment Features Construction 45

Intercom, Inc.

APRIL 18, 2019

Customer Success was barely a discipline when Anthony joined Gainsight, but thanks to the rise of SaaS and subscription-based business models more generally, where retaining and providing value to your existing customers is a non-negotiable, the category has exploded. Or an airline at 34. So too has Gainsight’s revenue.

Scale 112

Scale Sales Recruiting Marketplace as a Service Sales Hiring 112

Intercom, Inc.

AUGUST 8, 2019

Content strategy is part of your brand. It’s part of the brand, right? “You know: when you look at a website that’s just got a white background, some black text and some blue links, your eyes gloss over a little bit” Content strategy is part of your brand. It’s part of the customer experience.

Scale 168

Scale Scaling Engineering Branding 168

Casey Accidental

OCTOBER 20, 2020

Building on the definitions from that essay and introducing a few new ones, here are the types of business models we’ll cover: SaaS: software that businesses access online and purchase via a subscription e.g. Slack, Adobe, Atlassian. Just look at airlines. Consumer Branding. We’re not sure.

Marketplace as a Service 52

Marketplace as a Service Business Model SaaS Payments Payments 52

Intercom, Inc.

DECEMBER 13, 2018

Tell me how to win IT departments, how to win legal department, how to talk to chief security officers, or how to build the SaaS brand.” ” I’m talking about respected SaaS brands like Box or Intercom, which is another good example. It’s not just for retail or airlines or telcos. They found their niche.

Scale 151

Scale Marketplace as a Service Mobile Sales Hiring 151

SaaStr

JUNE 10, 2020

And we even had CEO’s that use our product that were on vacation that needed to get their families home and they called into the airline, to the hotel and they couldn’t get on the phones. And so here we are, that cast in the wide net, brand awareness. The other thing we did is we started looking at consumer brands.

Travel 176

Travel Marketing Scale Outsourcing Services 176

ProfitWell

APRIL 29, 2020

Especially since subscriptions are all about relationships, you want customers to feel nurtured by your company. Since subscriptions are all about building strong relationships with your customers, you want a pricing strategy that recognizes them. Prioritized customer service: Customer service takes center stage with this strategy.

Pricing 52

Pricing Subscription Payment Features Airlines 52

Sales Hacker

AUGUST 18, 2020

He even managed to help pivot the company from a programmatic transactional revenue model to a subscription model over the course of, not just the last three months during COVID, but over the course of the last few years. One, we’ve got first party relationships with a number of enterprises like Marriott, United, American Airlines.

Subscription 106

Subscription Payment Features Scale Underperforming Technical Team 106

Intercom, Inc.

NOVEMBER 25, 2021

In 2017, he wrote Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media about how companies interact successfully with customers on social media, and now he’s back with his new book, The Experience Maker, How to Create Remarkable Experiences That Your Customers Can’t Wait to Share. We’re awesome.

Payment Methods 206

Payment Methods Scale Social Media Airlines 206

SmartKarrot

JUNE 15, 2020

Customer experience is driving sales and building brands. Here are five ways to build up each customer’s perception of your company, product and brand by improving customer experience. . A Twitter poll showed how airlines customers are willing to pay an astounding $19.83

Social Media 10

Social Media Airlines Software Review Education 10

SaaStock

MARCH 20, 2019

ProfitWell provides industry standard subscription financial metrics that uncover pockets of hidden revenue through unmatched subscription intelligence. ProfitWell is used by over five thousand subscription companies every day, including Meetup, HubSpot, and Teamwork.com. Based in: Boston, MA. Funding to date: $40M. ProfitWell.

SaaS Payments 271

SaaS Payments Merchant Services Payment Solutions Payments 271

SaaStock

MARCH 20, 2019

ProfitWell provides industry standard subscription financial metrics that uncover pockets of hidden revenue through unmatched subscription intelligence. ProfitWell is used by over five thousand subscription companies every day, including Meetup, HubSpot, and Teamwork.com. Based in: Boston, MA. Funding to date: $40M. ProfitWell.

SaaS Payments 100

SaaS Payments Merchant Services Payment Solutions Payments 100

Intercom, Inc.

JUNE 3, 2021

In which case, from an R&D perspective, maybe it’s time to be like, “Okay, let’s start thinking about the next generation here” while marketing is firing up on-demand generation, on growing the brand and the product, et cetera. ” And we need to actually get in there and go hard on our existing strategy.

Strategy 228

Strategy Software Review Development Team Review Sales Recruiting 228

User Pilot

FEBRUARY 27, 2023

No tool branding is also preferable Feedback analytics and response monitoring are the next key features if you want to not only collect feedback but also analyze it and understand the intent behind your customers’ scores. This compensates a bit for the lack of in-depth analytics but means you need multiple subscriptions.

Software Review 52

Software Review Underperforming Technical Team Technical Review Onboarding 52

User Pilot

MARCH 15, 2023

Ability to customize each interactive guide to fit your brand and style. This compensates a bit for the lack of in-depth analytics but means you need multiple subscriptions. – User in Airlines/Aviation / Mid-market While other people think it’s overpriced. Allows basic segmentation and event-based flow triggering.

Software Review 52

Software Review Technical Review Onboarding Systems Review 52

Baremetrics

SEPTEMBER 9, 2020

You can dive into their cancellation reasons (using tip #1) to learn exactly why these customers are cancelling so early on in their subscription. Another way to get feedback is to monitor what people are saying about your brand on social media. Just ask all the major airlines and credit card companies. It’s a win-win situation.

Retention 104

Retention Payment Methods Payment Solutions Churn 104

SaaStr

MARCH 20, 2019

Every company, whether you are a tech startup, a bank, an airline, a hotel, you name it, a retailer. No question that that was front and center in their minds as well to really serve the developers and serving the developer and the entrepreneur has been at the core of building the brand of the company and building the business itself.

Underperforming Technical Team 125

Underperforming Technical Team Development Software New CTO 125

User Pilot

FEBRUARY 21, 2023

This compensates a bit for the lack of in-depth analytics but means you need multiple subscriptions. – User in Airlines/Aviation / Mid-market While other people think it’s overpriced. Can be used on web apps and mobile apps too. It integrates with most user analytics tools: Heap, Segment, Amplitude, Mixpanel.

Software Review 52

Software Review Onboarding Technical Review Underperforming Technical Team 52

SaaStr

JULY 1, 2020

I’m looking at it and I’m like, “Who’s got the Wall Street Journal subscription? For us, it’s been, “Migrate things that you have on invoice over to card.” ” I remember in the ’08, ’09 downturn, I never looked at our credit card statements as a CEO. Let’s cancel it.

Merchant Services 180

Merchant Services Scale Sales Recruiting Sales 180

SaaStr

AUGUST 22, 2020

And so, when thinking about yesterday’s workplace, which is really important to touch on before we get into the future workplace, you have built workplaces for some of the most iconic brands in the world; Pinterest, Zynga, Tesla, what has been your experience? It’s selling to big brands, big names.

Sales Recruiting 148

Sales Recruiting Cloud CTO Hire Scale 148

SaaStr

APRIL 7, 2022

I can give you marketing examples about how robots are sitting on my laptop and then in the cloud doing work for us that we hate doing, the work that is done in a contact center or in an airline or work that’s done in your finance business. How do you do that? We do have a network of recruiters. These are self funding, right?

Sales Hiring 260

Sales Hiring Scale Sales Recruiting Outsourcing Services 260